151 to 175 of 201 Service Delivery Jobs in the North of England

and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

understanding their clients specific requirements and industry developments, as well as maintaining and developing their professional team and continuing the development of their systems to assist in high quality service delivery. The role will be varied, including project managing from routing, through to construction and completion, and providing consultancy services associated with benchmarking, procedures and management systems. WHAT WILL More ❯

automated system builds. Connect network cables and assist with desktop moves and peripheral maintenance. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide clear and professional communication with end users. Other stuff we're potentially looking for: No prior IT experience required-training will be provided. Ideal for freshers or More ❯

ensure the success of major transformation programmes. The successful candidate will work directly with clients and internal teams to implement tailored OCM solutions, lead change strategies, and ensure the delivery of measurable outcomes. They will also play a vital role in supporting business development efforts, contributing to early-stage client engagements, proposals, and pre-sales activity. Key Responsibilities Lead … the design and delivery of change and adoption strategies aligned to clients' transformation goals. Navigate complex organisational environments to deliver OCM solutions effectively. Act as the primary change lead on client engagements, overseeing delivery, timelines, and budgets. Collaborate with stakeholders across all levels-internal and external-to drive successful outcomes. Contribute to business growth through proposal development, presentations … and practice development. Support the development of the OCM function across the UK&I region. Mentor and guide junior consultants, ensuring high-quality service delivery. Enhance internal methodologies, tools, and best practices for continuous improvement. Required Experience and Skills Bachelor's degree in a relevant discipline. 10+ years of experience in organisational change management, preferably within a technology consulting More ❯

to ensure long-term commercial success Responsibilities Coordinate internal teams Collaborate with specialists Advocate directly for your clients' to hold internal partners & vendors to account for effective high quality service delivery Monitor performance Support clients with training and ongoing website operations Proactively address issues to ensure engagement and success Demonstrate eCommerce success to internal and external stakeholders through … pre-agreed KPIs About Velstar Velstar is a team of more than 120 people. We're a full-service digital commerce agency comprising three specialist divisions: Velstar Commerce: The digital commerce agency for lifestyle brands Velstar Enterprise: The digital transformation agency for B2B and enterprise businesses Velstar Performance: The marketing and optimisation agency for digital commerce businesses Everything we … do, from websites to campaigns to transformational builds, is in service of one goal: taking clients to the next level in their growth journey. Our job isn't done when we produce great work - although that's incredibly important. It's by having a transformative impact on our clients' businesses. Whether it's maximising sales, removing inefficiencies or opening More ❯

and challenges Develop and maintain strong, long-term client relationships built on trust and results Working collaboratively with the wider CDS operational teams to ensure customer satisfaction related to service delivery/support services across CDS clients. To develop ‘higher and wider’ client relationships across your nominated accounts. Flexibility and innovation to respond to customer needs, often travelling … customer sites to work with them to develop and agree solutions. About You Hardworking, determined individual who is results driven Strong understanding of digital, data and technology solutions and delivery approach Proven track record of client retention and account growth Self-starter equipped with tenacity, resilience and a competitive streak Strong communicator, with a desire to build long-term More ❯

Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds – Marshalls Mill, Holbeck At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments. About Us We're a Leeds-based IT services and consultancy … through technology. Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust. Core Role Working under direction from the Service Desk Team leader, you will help deliver an excellent level of … service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

and maintain a pipeline of new opportunities Conduct site visits, client meetings, and prepare tenders Deliver presentations and negotiate deals to close sales Collaborate with internal teams to ensure service delivery excellence Meet and exceed monthly sales targets Requirements: Minimum 5 years' experience in B2B sales Experience in security or facilities management preferred Strong communication and negotiation skills More ❯

and maintain a pipeline of new opportunities Conduct site visits, client meetings, and prepare tenders Deliver presentations and negotiate deals to close sales Collaborate with internal teams to ensure service delivery excellence Meet and exceed monthly sales targets Requirements: Minimum 5 years' experience in B2B sales Experience in security or facilities management preferred Strong communication and negotiation skills More ❯

experience preferred but not essential) Building strong relationships with new and existing clients in the construction and building supply sectors Working closely with our internal team to ensure seamless service delivery What We re Looking For: Proven sales experience in the portable buildings, welfare units, or construction hire sector A positive, friendly, and hardworking attitude Strong communication and More ❯

My client, based in the heart of Manchester city centre, is seeking an experienced Client Administrator to support their Client Advisors. This role is essential in ensuring smooth service delivery and administrative operations. Key Accountabilities Assist Client Advisors proactively in managing clients' wealth according to their goals and risk appetite. Support client meetings by preparing meeting packs, attending More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

using CRM tools and strategic follow-up. Build and maintain strong client relationships, acting as the main point of contact. Collaborate with internal teams to ensure timely, high-quality service delivery. Stay ahead of market trends and product developments, especially in cloud solutions. Maintain accurate CRM records and prepare regular performance reports. What You’ll Bring: Proven experience in More ❯

at their Doncaster site. You will be responsible for servicing, maintaining and repairing forklift trucks and a range of other Material Handling Equipment (MHE), ensuring minimal downtime and excellent service delivery. Key Responsibilities of the Workshop Engineer: Carry out reactive repairs on a range of Material Handling Equipment Diagnose faults and identify cost-effective solutions Work collaboratively with the More ❯

protocols Previous leadership experience Familiarity with ADHD assessment process & tools - desirable What Will You Do Leadership & Supervision - Report to and work with the ADHD Clinical Lead for safe, cohesive service delivery whilst overseeing, shaping and guiding the titration team. Clinical Responsibilities - Initially hold a titration caseload, ensure best practices, oversee quality and manage ad hoc requests. Service … the ADHD sector at large. ADHD Assessor Development . You'll be trained and supported to become an experienced ADHD assessor, capable of delivering diagnosis to aid your titration service understand and quality assure. More ❯

Diagnose, repair, and implement fixes for AV systems in line with high-quality standards. Accurately record project details and updates. Suggest improvements in products, techniques, and processes to enhance service delivery. Maintain professional communication with customers, addressing issues knowledgeably and courteously. Collaborate with project managers and report to the operations team. Key Skills and Requirements: Strong technical knowledge and More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering exceptional … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware troubleshooting. More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on delivering exceptional … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve complex … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and hardware troubleshooting. More ❯

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive … service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without continuous supervision and provide professional support services to Intercity customers. Reporting: Assist in preparing internal and/or customer-facing reports. Information Gathering: Use the internet More ❯