26 to 50 of 702 Service Delivery Jobs in the North of England

of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme • Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (2-3 days in the office per week - Bradford … Work type: Permanent. Working full time, 37 hours per week, Monday - Friday between 8:00am-6:00pm. We have an exciting opportunity for a Service Delivery Manager to join the Developer Services function at Yorkshire Water and be a part of helping Yorkshire Water to provide the best … service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Operations Manager - Service Delivery Located: Field Based - North West Package: Competitive salary, car allowance, bonus and additional benefits (Ricoh operate a vibrant working policy giving … own and drive the strategic development and implementation of scalable and cost-effective Managed Services annuity based services. Key Responsibilities: Setting Customer specific Managed Service strategy by understanding and aligning both the Customers strategic business objectives with Ricoh’s strategic direction. Creating a strategic plan around development of annuity … service opportunities by bringing both strategies together, creating win-win opportunities which deliver business growth within the account and contribute to overall Service-led growth for Ricoh Provide leadership and direction to ITS Managed Service onsite Service Delivery Managers and Operational Managers by the use More ❯

Role: Senior IT Service Delivery Manager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it comes to technology, the board have … million 3 year technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior IT Service Delivery Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users … based employees. You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and More ❯

Role: Senior IT Service Delivery Manager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it comes to technology, the board have … million 3 year technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior IT Service Delivery Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users … based employees. You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and More ❯

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

Field Delivery Manager - Lead, Inspire, Deliver Excellence Are you a dynamic leader with a passion for driving operational success and motivating teams to deliver outstanding service? As a Field Delivery Manager, you will play a pivotal role in leading a team of field engineers across customer sites … ensuring seamless service delivery, operational efficiency, and exceptional customer satisfaction while operating within a set financial budget. You'll be the driving force behind performance management, team development, and operational enhancements, while also providing essential support to the Service Delivery Manager. What We Offer We believe … core of everything we do. Access to business resource groups - Connect, collaborate, and thrive with like-minded professionals. Your Impact & Responsibilities As a Field Delivery Manager, you'll be the backbone of operational success. Your key responsibilities include: Leading and ensuring the safety of a skilled field-based engineering More ❯

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy Scheme Buy up to 5 additional days Enhanced Pension Plan ArrowXL company contributions matching up to 6% Life Insurance Company funded 2x … basic salary life cover from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into … Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts ArrowXL is hiring! As the UKs leading provider of Two-Person Home Delivery , we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that More ❯

Job summary As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services. You will lead a number of … multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing … long-term strategic plans that enable the delivery of work to achieve the objectives. The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow – hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: £375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product …/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving … and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service More ❯

Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Salary/Rate: £367.50 Per Day Start Date: 20/06/25 Job Type: Initial 6 Month Contract Inside IR35 Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients … They are currently looking for skilled Service Transition Managers and Engineers. Job Responsibilities/Objectives You will be responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level. Responsible … and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England,South,London,Wales,National (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England, South,London,Wales andNational (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … successful candidate will oversee the resolution of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service … management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … successful candidate will oversee the resolution of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service … management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯