26 to 50 of 233 Service Delivery Jobs in the North of England

Select how often (in days) to receive an alert: Lead Delivery Manager Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220826 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable … leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make ...

Amex GBT is hiring in Manchester, United Kingdom for a Service Delivery Manager to lead end-to-end technology implementations and process improvements. You will partner with stakeholders to identify challenges and design comprehensive solutions while coordinating across technical teams, service desk staff and end-users. … role requires strong project management, IT service delivery expertise, and ITIL/PM certifications plus experience in complex IT environments. #J-18808-Ljbffr ...

harness the power of technology, data, artificial intelligence and innovation to improve outcomes for residents, businesses and staff while delivering sustainable efficiency and service improvement.Reporting to the Executive Director of Corporate Resources, you will lead a diverse portfolio spanning ICT operations, cyber security, digital transformation, data and reporting, enterprise … ambitions for a modern, responsive and digitally enabled future.About the RoleAs Assistant Director of Technology and Innovation, you will:• lead the development and delivery of the council's Digital Strategy and overall approach to digital, technology and innovation• drive organisation-wide digital innovation and empower services through technology• champion ...

Toshiba Global Commerce Solutions in Leeds seeks a Head of Technical Service Delivery to lead our UK Service and Maintenance function. This hybrid role requires regular travel to our Leeds office and a strong track record of transforming service operations. You will oversee outsourced maintenance, service delivery transformation, and a high-performing team, using data and ServiceNow to drive performance, governance, and accountability. Strong leadership and stakeholder management are essential. #J-18808-Ljbffr ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers and drive exceptional outcomes for enterprise Oracle environments. You will shape service strategy, own governance, and partner with sales to maximise account value across Oracle SaaS ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across … client engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

Description Job Title: Change Delivery Lead - Conversational AI & CCaaS Req ID: 60900 Job Function: Customer Service Posting Start Date: 16/10/2026 Posting End Date: 26/10/2026 Division: UK Business Job Location: GBR Glasgow - Alexndr Bain Hse, GBR-Manchester-New Bailey Advertised Salary … Glasgow (you will need to be in the office at least 3 days a week) About the role This role sits within Customer Service, operating across digital and advisor assisted service channels. It works at the intersection of service delivery, digital experience, AI enablement and business ...

Bensons for Beds is seeking an experienced IT Service Delivery Manager to lead end-to-end IT service delivery across stores, distribution centres, and offices. You will manage incidents, problems, changes, and improvements while building strong relationships with stakeholders and external partners. You will lead … small team of Field Engineers, coordinate field activities, and ensure service performance meets SLAs. Hybrid or on-site work is possible with some travel required. #J-18808-Ljbffr ...

Technology is hiring a SAP Service Delivery Manager to lead a strategic global SAP engagement in a hybrid model with onsite presence in Yorkshire. You will anchor the account, drive service delivery excellence, governance and growth, while coordinating with Sales, Presales, and Delivery teams. Seeking ...

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within your area of responsibility, you will contribute to an effective governance model … manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter ...

want to build a career where your work has real impact, we'd love to hear from you. More about your role As Service Desk Lead, you will lead the day-to-day operation and performance of the Service Desk, guiding and supporting a team of IT Service Desk Engineers to deliver an efficient, customer-focused service. You will maintain queue health, allocate workloads, manage the backlog, monitor service quality and coordinate escalations. You will also oversee incidents and requests, ensuring they are correctly prioritised, triaged to agreed standards and resolved within service level targets. ...

looking for a dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer … User Computing professional looking to combine operational leadership with service improvement and digital transformation initiatives. You'll be responsible for managing a team of Desktop Engineers, ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

facing systems and products such as My Account, online forms, digital customer journeys, workflow automation and integrations with corporate systems. The role oversees operational delivery, platform development, service improvement initiatives and programme activity, ensuring resources, priorities and risks are effectively balanced. Working collaboratively across Digital Innovation and wider … council services, the postholder plays a key role in improving customer experience, driving digital transformation and supporting the delivery of organisational objectives. Key Responsibilities Manage the specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services. Oversee the development pipeline, platform ...

month fixed term contract to cover maternity leave. Responsible for the delivery of an efficient, responsive, effective and customer focused service through the management of an Applications support service team. Ensure system downtime is minimised and associated risks are mitigated. Ensure business benefits are realised from … Applications Team and the departmental clinical and non-clinical systems they support. As an Applications Manager, you will be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. ...

senior leadership role with the freedom to shape how AQA supports and manages its enterprise applications. You’ll move the function towards proactive service excellence, ensuring reliable, resilient and well-governed live services that give users the support they need. The portfolio includes Dynamics 365, Power Platform, Workday … scope continuing to grow. You’ll join the Enterprise Applications leadership team and lead the application support function. You’ll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance ...

experienced IT Services Managerto join our Leeds office (hybrid working, between home and office). The IT Services Manageris responsible forthe governance, delivery, and continual improvement of IT services across the organisation You’ll ensure that our IT services are reliable, secure, cost-effective, and aligned with business requirements … whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed ...

Reporting to the Compute & Storage Manager, you’ll be a key member of the Compute and Storage Team, advising on standards, strategy, and delivering service improvements across our compute and storage platforms. You’ll tackle complex problems, lead transformative projects, and champion operational excellence in a dynamic, collaborative environment. … Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross-functional teams to align operational and project activities with strategic goals and ensure a seamless experience for our internal ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity ...