26 to 50 of 94 Service Delivery Jobs in the North of England

Field Service Technician - Audio Visual Systems Location : Manchester + surrounding area Salary: 30,000 - 35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range … operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION ...

services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other … consultancy services as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning ...

Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help … Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions. Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes ...

Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help … Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions. Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes ...

drive a dual-focused category strategy - delivering value to internal stakeholders through smart investments in enabling technologies, while simultaneously ensuring robust, cost-effective service delivery for client-facing solutions. Key Responsibilities: Develop and own the global category strategy for Technology Services, covering both internal IT project spend (OPEX … external delivery-related services (COGS). There will also be CAPEX spend to manage and advise on. Manage sourcing and commercial negotiations for a wide array of services including consulting, managed services, cloud platforms, and integration partners Collaborate with finance and business leaders to align category strategies with global ...

Role : Customer Service - IT Salary: £12.60 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work … single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Develops an understanding of customer s environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes ...

Role : Customer Service - IT Salary: £12.60 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work … single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes ...

someone who enjoys building, configuring, and improving ServiceNow applications in live environments. You will work closely with senior consultants and architects while owning the delivery of high-quality workflows, portals, and integrations. Role overview As a ServiceNow Developer, you will be responsible for the design, build, and configuration … responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based dashboards and portals Creating and maintaining integrations with external systems Supporting customer journey design through effective workflow ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer … service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

.Project Manager - TSA 18 Month Fixed Term Assignment Carve Out - Demerger - Procurement - Transition Service Agreement - TSA About Redcentric Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud, Collaboration and Cyber Security, designed and delivered … delivery. Act as the primary point of contact between the two companies, Redcentric MSP and Data Centres. Lead, manage and co-ordinate the delivery of commitments to DC under the TSA, involving liaison with multiple functional teams in MSP. Monitor service delivery, SLAs, costs, and timelines. Escalate ...

/01/2026 Job Type: Contract - 12 months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls … managing infrastructure standards, and driving service strategy to support scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ...

This role involves managing your own workload, diagnosing and resolving faults, and ensuring all work is completed to the highest industry standards. Excellent customer service is essential, as you will be providing expert guidance and maintaining a professional and approachable manner at all times. The role also includes participation … standby and call-out rota to ensure rapid response to urgent service requests. This is an exciting opportunity to work in a dynamic, fast-paced environment, contributing directly to system performance and customer satisfaction. Key Responsibilities Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems. ...

Line IT Engineer to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience working in a Managed Service Provider (MSP) environment, with a strong background in providing technical support and resolving complex IT issues. A key focus of this role will … Microsoft 365 migrations, system upgrades, and installations. Maintain and update documentation related to IT systems and procedures. Collaborate with other team members to improve service delivery and implement best practices. Provide excellent customer service and ensure high levels of client satisfaction. Required Qualifications: Minimum of 2 years ...

international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales … accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

Senior IT Service Manager Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We're looking for a Senior IT Service Manager to lead ITSM operations for over 18,000 users in our Digital Workspaces Directorate. … drive service excellence, optimise processes across Incident, Problem, and Change Enablement, and ensure compliance with ITIL4 standards. This is a strategic leadership role where you'll embed ITSM principles, manage stakeholder relationships, and champion continuous improvement. If you're passionate about delivering seamless IT services and shaping future standards ...

Senior IT Service Manager Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We're looking for a Senior IT Service Manager to lead ITSM operations for over 18,000 users in our Digital Workspaces Directorate. … drive service excellence, optimise processes across Incident, Problem, and Change Enablement, and ensure compliance with ITIL4 standards. This is a strategic leadership role where you'll embed ITSM principles, manage stakeholder relationships, and champion continuous improvement. If you're passionate about delivering seamless IT services and shaping future standards ...

market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across divisions to identify … cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare ...

responsibilities will encompass delivering real-world solutions that make a difference for our clients. Youll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team. Typical projects include a mix of on-premise and cloud work … plenty of variety, and youll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security. Project Delivery (80%) Delivering implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective ...

responsibilities will encompass delivering real-world solutions that make a difference for our clients. Youll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team. Typical projects include a mix of on-premise and cloud work … plenty of variety, and youll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security. Project Delivery (80%) Delivering implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective ...

leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working … excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience as an IT Helpdesk Team Leader or IT Manager/IT Service Desk Team Leader or Manager/Senior IT Support Analyst Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft ...

achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Provide a comprehensive and efficient Systems Support service, including the support and administration of Incommunities corporate application systems. Deliver advanced and specialist support of all Incommunities specialist housing systems, including Capita Open … Housing, Advanced Open Accounts, DRS, Sage X3. Provide excellent customer service and support to Incommunities internal and external customers. Participate in the evaluation, feasibility, design and implementation of computerised management systems. Work closely with the Development and Business Intelligence Teams in specification and testing of all newly developed applications. ...

clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers …/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend ...