26 to 50 of 118 Service Delivery Jobs in the North of England

will be at the heart of digital transformation , driving improvements that will empower colleagues across the organisation to work smarter, faster and more effectively. You will oversee our Managed Service Provider and small internal team, ensuring excellence in service delivery, cyber security and user experience , whilst providing strategic leadership at senior level. As part of the senior … bank holidays, rising to 32 days over time (pro rata) Life assurance at 2 x basic salary Competitive contributory pension scheme 24/7 Employee Assistance Programme and OH service Enhanced sick pay Excellent learning & development opportunities and career progression Annual performance/salary review Help us to make a positive change to the lives of children and young … will be at the heart of digital transformation , driving improvements that will empower colleagues across the organisation to work smarter, faster and more effectively. You will oversee our Managed Service Provider and small internal team, ensuring excellence in service delivery, cyber security and user experience , whilst providing strategic leadership at senior level. As part of the senior More ❯

updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in … Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment? Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement. About the Role: This is an opportunity for an established Service Desk Manager … with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed. You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring … high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact. Key Responsibilities: Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts Oversee day-to-day operations of the service desk, ensuring SLAs and More ❯

knowledge teams and technologists to scope requirements, configure platforms and champion adoption. The role at a glance Focus: Designing, building and supporting solutions using leading legal tech to improve service delivery for lawyers and clients. What’s in it for you Shape high-impact tools used across practices and clients Exposure to AI, automation and data visualisation projects … Coach and learn in a collaborative, growth-minded team Clear pathways to seniority through delivery, influence and thought leadership What you’ll do Run workshops to capture requirements and map legal processes Configure and implement solutions using automation, decision-tree logic and dashboards Explore AI and emerging tech and assess benefits and risks Deliver training, demos and user support … Contract Express and BRYTER Strong stakeholder engagement and clear, non-technical communication Solid technical fluency, analytical mindset and attention to detail Proven problem solving, time management and ownership of delivery Curiosity, adaptability and a genuine passion for innovation in legal service delivery Keen to have an impact from day one? Send your CV and let’s talk More ❯

role focused on driving new business growth, self-generating high-quality opportunities, and securing long-term contracts. The successful candidate will work closely with operational teams to ensure seamless service delivery and support the company's continued expansion within the cleaning services sector. Key Responsibilities - Business Development Manager Develop and execute a targeted sales strategy for the cleaning … client needs, and adherence to company standards and values. Collaborate effectively with marketing on lead generation campaigns and work closely with operational teams to ensure smooth handovers and seamless service delivery, aligning all sales activities with overall business growth objectives. Represent the company at trade shows, industry events, networking opportunities, and across social media platforms, positioning the business … continuous improvement through accurate reporting and adherence to sales processes. Qualifications & Requirements - Business Development Manager Proven experience in business development or sales within the cleaning, facilities management, or related service industries. Strong understanding of commercial cleaning solutions and client needs across various sectors. Excellent communication, negotiation, and stakeholder management skills. Ability to manage long sales cycles and complex tender More ❯

in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum masters, and technical consultants. The successful candidate will bring strong experience managing IT project delivery, stakeholder communication, financial reporting, and vendor management. Responsibilities Manage delivery of IT work packages as part of the wider programme, reporting progress to the Portfolio Manager Ensure IT deliverables meet agreed standards of quality, time, and cost as outlined in work package definition documents Oversee end-to-end IT delivery, from acceptance of requests to project close … down Control project scope and manage changes effectively Monitor overall progress and take corrective action as needed Lead delivery teams and manage third-party vendors or partners Identify, log, and manage risks, assumptions, issues, and dependencies Communicate effectively with business unit project managers and delivery partners Ensure outputs meet service acceptance standards and secure appropriate sign-off More ❯

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist … with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the … service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms for nontechnical users More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

to play a key role within a busy and ambitious group of schools that have a packed project pipeline ahead. As the Assistant IT Manager, youll take ownership of service delivery, project delivery, reporting, and team leadership. We are looking for a confident leader and excellent communicator who can act as a trusted link between the MSP More ❯

Job summary Mid Cheshire Hospitals NHS Foundation Trust is seeking an experienced and motivated Data Warehouse Manager to lead the delivery, support and proactive maintenance of the Trust's Data Warehouse. The role underpins the effective use of data, information, knowledge and technology to support and improve healthcare delivery. The successful candidate will be responsible for developing and enhancing … inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest. Job description Job responsibilities The post holder will: Service Delivery Deliver and support a Trust-wide Data Warehouse for clinical and non-clinical systems. Adhere to IT change management processes and provide technical support to the Information … suppliers oExperience of assisting in hardware and operating system deployment for BI projects Desirable Experience of working in an acute NHS trust Cloud technology management including platform as a service and infrastructure as a service models. Qualifications Essential oMicrosoft Certification (in SQL server/Azure) oEducated to masters level in an Informatics related subject or equivalent experience Disclosure More ❯

and optimisation of network environments (LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service delivery. Maintain documentation detailing … ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical challenges. Ensure incident resolution meets … agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function at internal and external meetings as needed. Continuously develop professional knowledge and attend relevant training More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … to grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking … technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, skills and technology exposure and career development and training across multiple business areas. The role More ❯

times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location : We have a vacancy for a Pumping Support Engineer to join the Wastewater Service Delivery Business … Unit within our Asset Management department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? This role will be covering the Yorkshire region, your base will be determined by your home location. Work type: Permanent. 37 hours per week, Monday Friday. What we do! Everyone … department are a key part of how we plan to meet the changing expectations of customers and regulators. The Pumping Support Engineer will drive and deliver industry leading customer service and operational excellence in line with the required Yorkshire Water business performance. Demonstrate relentless drive, energy and determination to deliver sustainable solutions to operational risks. The role has two More ❯

enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities Responsible for managing customers through … in a timely manner. Ensure Customer Deliver Dates are prioritized Essential Experience • Analysis, organisation, and planning skills • Excellent communication skills (written and verbal) • Self-motivated and driven to meet service objectives and targets • Enthusiastic and highly motivated with an eye for detail • Able to liaise and interact effectively with management, technical teams, and customers • Ability to listen, empathise and … or portals Knowledge of telecoms industry fibre broadband products and services Benefits • £25,000 - £26,000• 25 days holiday plus bank holidays• Birthday and work anniversary off • Death in service• PensionImportant Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and More ❯

SEP2 Limited Per Hour Primary Function: The Project Delivery Engineer role will be responsible for service implementation of hardware installation and network/security configurations in a hands - on capacity . This role has a strong focus on being a customer facing technical engineer primarily focused on UK customers, with international service delivery as required . … involve regular travel and can be home-based or based in one of SEP2's offices for working days that are not spent on-site. Main Tasks: Delivering technical service excellence to customers over a variety of technology stacks, with a primary focusing on Check Point as a field engineer Is responsible for delivering implementation tasks, assigned by the … take on new technologies and become effective in updating skill sets as the business needs evolve Is responsible for owning projects from the initial scoping call through to technical delivery and completion Can write effective statement of work documentation using SEP2 template tools with customisation as required per project The ability to troubleshoot complex network/security scenarios , resulting More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

Helpdesk Team Leader I’m recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn’t just a team leader role — you’ll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical … support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations … and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What We’re Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent More ❯