26 to 50 of 158 Service Delivery Jobs in the North of England

Teamwork : Create a positive work environment that promotes collaboration, communication, and professional growth. Enhance Services : Collaborate with healthcare professionals and stakeholders to continually improve service delivery and patient satisfaction. What We're Looking For: Proven experience in healthcare management or administration. Strong leadership skills with a knack for … coordinator and social prescribers Our dedicated administrative staff ensure seamless operations, while our dispensary team, serving 90% of our patients, provides a popular dispensary service, including delivery for those unable to collect their medications. Our Deputy Manager is an experienced accounts manager and has oversight of financial matters. … degree level in healthcare or business Leadership and/or management qualification AMSPAR qualification Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate more »

Head of Service, British Forces Social Work Service, Cyprus (BFSWS) Salary : £48,000 plus on-call payments Specific Hours : 37.5 hours per week Contract: Full time, permanent Location: British Forces Cyprus (BFC) Base Location: Episkopi, Cyprus Reporting to: Head of Service, British Forces Social Work Service … to include The South Atlantic Islands. On 1st April 2021 included Singapore, British Indian Ocean Territories (BIOT) and Gibraltar. From 1st May 2022 the service expanded to include Brunei and Nepal. On 1st July 2022 we further expanded our services to include Cyprus. While all services are under the … service. As such we have a new opportunity in the Polaris Children Services, British Forces Social Work team in Cyprus for a Head of Service to join our team. Responsibilities The Head of Service will work in accordance with the vision, aims and objectives of the BFSWS, Service more »

Service Desk Manager We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs. Key Responsibilities: Lead the 24/7 service desk team, managing … incidents, requests, and problem resolution. Ensure service levels and response times are met. Report on performance using KPIs and metrics. Develop and implement service desk policies and procedures. Optimise the use of ServiceNow. Manage team goals, provide feedback, and support development. Maintain records and create a knowledge base. … Drive continuous service improvement. Manage major incidents with the service delivery team. Handle escalated queries and concerns. Update service desk documentation. Identify and implement process improvements. Ensure IT security and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new team members. Support more »

Job Summary – Service Delivery – Vendor Management Services The Vendor Manager would be responsible for cultivating and maintaining robust relationships with vendors and suppliers on behalf of the organization. This role is pivotal in managing vendor performance, negotiating contracts, and ensuring the timely and cost-effective delivery of … between the company and its vendors, the Vendor Manager promotes collaboration and drives operational efficiency. Years of experience needed – 5 to 10 years. Supplier Service and SLA Reviews. Support the introduction of new services. Reporting/forecasting operational budget spend and future demand. New Project/Feature/Regions … vendors/bidders and technically levelling proposals. Uplifting contracts across to a ‘Gold’ standard. Introduce terms into vendor contracts to ensure excellent levels of Service Delivery. Drive continuous improvement. Maintain contracts and services database and aid management reporting. Contribute to data improvement/value initiatives cross-function and cross more »

The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm’s IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern … market. Role Act as the first point of contact for IT support incidents and service requests Record, resolve and escalate support issues to appropriate teams. Ensure IT support functions operate within defined KPIs and SLAs Collaborate with various departments to implement new ideas and maintain existing technology Communicate regularly … with Senior managers, Directors, and Partners to enhance client service delivery Identify opportunities to enhance service delivery and provide additional services to clients Candidate Profile: Pro-active and able to manage tasks independently Strong collaborator, confident in communicating with senior stakeholders Keen to learn and develop more »

The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm’s IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern … market. Role Duties: Act as the first point of contact for IT support incidents and service requests Record, resolve and escalate support issues to appropriate teams Ensure IT support functions operate within defined KPIs and SLAs Collaborate with various departments to implement new ideas and maintain existing technology Communicate … regularly with Senior managers, Directors, and Partners to enhance client service delivery Identify opportunities to enhance service delivery and provide additional services to clients Candidate Profile: Pro-active and able to manage tasks independently Strong collaborator, confident in communicating with senior stakeholders Keen to learn and more »

choice - if you prefer to be in the office more - that's good with us too. As the Infrastructure Lead, you ll lead the delivery of the technology business plans and provide reporting into the Infrastructure Manager to support executive management. You ll lead a team of experienced Infrastructure … and execution of the Disaster Recovery plan. Participate in & manage after-hours upgrades, troubleshooting, and/or on-call availability as needed. Assist with service level reporting required across the Group applications. Provide capacity monitoring & management planning across the Group Application Infrastructure and help the Infrastructure Manager in planning … changes to in terms of infrastructure performance & capacity. Suggest continuous improvements both to the service delivery processes and the group infrastructure as they become apparent and support the Service Delivery Manager in the execution of their duties. Build peer relationships with other key departments. Provide management more »

of providing administrative support. They will have recent experience of using Microsoft Office packages, in particular Word, Outlook and Excel and have excellent customer service and effective communication skills. About us Working for Leeds community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community … regular meetings, utilising IBabs digital meetings software. Logging maintenance jobs The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. R … esponsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services. Provide signposting advice to more »

Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first … line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for friendly, motivated and enthusiastic individuals who are passionate to deliver high-quality, customer-focused first-line IT support and contribute to … guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range more »

of FWM engineers to support project delivery. Ensure that staff are provided with the appropriate information technology and appropriate training to maintain high-quality service delivery at all times. Report and contribute at operational team meetings and implement agreed management strategies and line manage up to six direct … undertaking annual appraisals to agree, monitor and measure performance targets. Manage programmes of work and deliver expert technical support, input, and services in the delivery of FWM projects including highway and public realm design schemes from inception to completion. Prepare and assist with bid submissions for new work [one … long-term framework contracts] that enable the business to meet growth aspirations. Provide commercial management, project programming, resource management, risk assessment, quality checking and delivery management, including authorisation of project work. Monitor utilisation of managed teams and take ownership of emerging issues with workload and pipeline. Provide leadership and more »

Assist with the review of user access requests and the use of new software or hardware, reporting findings to the Cyber Security team. Support Service Delivery: Collaborate with the IT team to ensure effective service delivery, sharing knowledge and working flexibly to resolve incidents and complete … service requests related to security. Engagement with InfoSec: Actively support InfoSec team initiatives and projects, providing hands-on assistance and technical expertise. Skills Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud and Log Monitoring. Ability to identify, respond more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw, Bradford. Expect site visits to water treatment works across Yorkshire region, roughly … type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Drinking Water Safety Plan Co-Ordinator to join the Service Delivery business unit at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The service delivery function is a key part of how we plan to meet the changing expectations of customers and regulators. This role provides essential more »

attend on-site visits, sometimes at short notice, and occasionally outside regular hours. Beyond standard support tasks, you will actively seek opportunities to enhance service delivery and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support … and exceed key performance indicators (KPIs) and targets. * Participate in project engineering tasks as required by professional services. * Contribute to the continuous improvement of service delivery and overall company operations. * Provide support to other areas of the company as needed. Desired Skills * Experience working in a Managed Service more »

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer service delivery coordinator to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer … service skills, this position could be the perfect fit for you. You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you ll receive a starting salary of £23,000-£27,000 bonus benefits and the opportunity to develop your career What … to manage a high volume of tasks effectively. Meticulous attention to detail and a commitment to maintaining a high degree of accuracy. Exceptional customer service orientation with a focus on delivering positive experiences. Problem-solving skills to efficiently address inquiries and resolve issues. Ability to work collaboratively within a more »

and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Focusing on quality, covering all aspects including service delivery and the processes required to maximise the practices performance and income and balancing that with patient satisfaction. Responsibilities The following are the … in a fast-paced environment Effective time management (planning and organising) Ability to motivate and train staff Desirable Ability to recognise opportunities to enhance service delivery Excellent leadership skills Proven problem solving and analytical skills Disclosure and Barring Service Check This post is subject to the Rehabilitation … Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Old Swan Health Centre Group Practice Address Crystal Close more »

with us. Role Responsibilities: As the Lean Six Sigma Manager, you will play a pivotal role in optimizing our operational processes and ensuring the delivery of high-quality legal services. Your responsibilities will include: Process Analysis and Improvement: Lead end-to-end process analysis to identify areas for improvement … streamline workflows, and enhance overall efficiency within the legal service delivery framework. Project Management: Manage and execute Lean Six Sigma projects from initiation to completion, applying proven methodologies to drive tangible results. Collaborate with cross-functional teams to implement process improvements and monitor project timelines. Data-Driven Decision … recognized Lean Six Sigma certification (e.g., Green Belt, Black Belt) with a proven track record of successfully implementing process improvement initiatives. Strong understanding of service delivery processes and a demonstrated ability to apply Lean Six Sigma principles in a professional services context Proficient in data analysis and statistical more »

s convenience. Duties will include: · Working on projects for the installation of IT equipment at customers across the UK, dealing with the whole of service delivery from receiving an order to handover with on-site system sign off with the client · Acting as a single point of contact … completion to achieve a correct and completed installation · Confirming dates and details with clients for each project, ensuring the clients are updated regularly · Managing service delivery and Engineers' calendar/scheduling in projects, surveys, training, snagging, etc We would LOVE to hear from you if you have the more »

will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely … street discounts! Main duties of the job Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate … actionable insights in support of the development of digital services. Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported. more »

Head of Service Operations Centre Permanent On Site Sheffield A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations. The Head of SOC will work as part of the Operations Management Team, reporting … to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The … Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading more »

Job summary The Memory Service offers an exciting opportunity to work with older adults who are experiencing memory difficulties. The post holder will work closely with the service user and their supporters/next of kin/carers to ensure that their experience from assessment, through to diagnosis … a supportive multi disciplinary team this may be your opportunity Main duties of the job The post holder will work within a multi-disciplinary service assess, plan, implement, evaluate treatment and collaborative care planning will provide cognitive testing and assessment in the community or hub base deliver group/… education interventions will maintain and promote a personalised approach in all aspects of service delivery to service users and their significant others using our service. About us We are passionate about providing the very best service for the people who use our service and are more »

Job summary The Memory Service offers an exciting opportunity to work with older adults who are experiencing memory difficulties. The post holder will work closely with the service user and their supporters/next of kin/carers to ensure that their experience from assessment, through to diagnosis … a supportive multi disciplinary team this may be your opportunity Main duties of the job The post holder will work within a multi-disciplinary service assess, plan, implement, evaluate treatment and collaborative care planning will provide cognitive testing and assessment in the community or hub base deliver group/… education interventions will maintain and promote a personalised approach in all aspects of service delivery to service users and their significant others using our service. About us We are passionate about providing the very best service for the people who use our service and are more »

Dynamic IT Operations Team as a 2nd Line Support Analyst! Location: Leeds About the Role The IT Operations team is looking for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service Delivery Management, Infrastructure … and 2nd Line remote and desktop support Offer onsite IT support within the Leeds office Lead Incident Management onsite Monitor call queues to ensure service levels are met Collaborate with other analysts for initial triage of HD Service Desk calls Contribute to and facilitate knowledge sharing Help identify … Provide ad-hoc support for key business users Complete tasks following ITIL standards What We’re Looking For Essential Skills: Experience on an IT Service Desk Proven 2nd Line support in a Windows 10/Office 365 environment Enthusiasm for excellent service Excellent customer service skills, with more »

and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community. We are recruiting to a Service Manager on a permanent basis. This Service Manager post is a key position within the Planned and Surgical Care Directorate, working within the … high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets. Main duties of the job The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Imaging service areas across … the Harrogate Hospital site. The key aims are: Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. Take forward agreed projects to improve service more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our … industry company seeking to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you … will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll drive a culture of more »