1 to 25 of 56 Customer Experience Jobs in Scotland

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/… Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms (CDPs … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. At Screwfix, we're on a mission to make every search experience fast, relevant, and intuitive. We're looking for a Product Owner to lead the vision and delivery of our Search Tech capabilities, from algorithm tuning and ranking strategies to … and impact across the organisation. You'll be instrumental in shaping the platform's roadmap, driving architectural decisions, and ensuring it meets the needs of multiple product teams and customer journeys. Your focus will be on enabling seamless, intelligent, and high-performing search capabilities that help users find exactly what they need, when they need it You'll also … a key role in our strategic RFP process to identify and implement a best-in-class search solution for Screwfix, helping shape the future of our technology stack and customer experience. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That's why we've built a workplace that works for you- combining flexibility, inclusivity, and sustainability More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the overall customer experience? Would you like to work in an agile environment, initiating and seeing through tech-based solutions? With huge backing, this organisation is continually looking to inject new … a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily … efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your team. Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using More ❯

Analytics and other stakeholders across the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior SDE, you will be providing … and expertise for our analysis (statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter, -Linehaul), Amazon Logistics and Global … of product flow and process, all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will work across the entire business More ❯

made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customer experience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯

time left to apply End Date: July 31, 2025 (23 days left to apply) job requisition id R2455 At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds … that quickly deliver high-quality applications to our testers, partners, and customers. The Sonos DevOps team is focused on building and maintaining the software delivery pipelines that keep our customer experiences ahead of the curve. What You'll Do As a DevOps at Sonos, you'll work with the team to create and maintain the continuous integrationand software delivery … collaboration tools (Jira, Confluence, Google Suite) Cloud infrastructure (AWS) Monitor, debug and improve system performance and reliability using tools like Datadog, Grafana, or OpenSearch Update and maintain the development experience via automated pipelines that includes timely feedback and a seamless path to release-level quality. Maintain and administer cloud infrastructure. Troubleshoot issues in development, test, and production environments. Document More ❯

Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. … on support to end users and contribute to capability-building initiatives and user training. Analyse and share data to drive understanding of platform adoption and utilization (internal and external), customer experience and engagement, and campaign effectiveness. Identify behavioural trends and patterns to support go-to-market strategy. Data Quality & Integrity Ensure CRM data landscape across SAP CRM and … processes. Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem. Market Intelligence & Strategy Support Collect and analyse data on market trends, competitors, and customer needs. Support development of internal market insight packs and dashboards. Assist in strategic reviews, commercial planning cycles and GTM using internal and external data. Who You Are Driven, analytical More ❯

Vice President, Design & Projects We are seeking talented individuals to join our growing team! CONVERGIX Automation Solutions is transforming itself and growing by leveraging and continuously improving the strengths, experience, and capabilities of our existing businesses, along with new talent, to transform and grow into the ultimate automation solutions trusted partner, capable of solving any industrial automation challenge. The … It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customer experience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical … acting as a mentor to promote Convergix values. Tenacity to solve problems and take ownership of solutions with a sense of urgency. Solid understanding of industrial automation and robotics. Experience in high speed automation, preferably in the Medical Device or broader Life Sciences industry. Direct experience in programming and troubleshooting PLCs, HMIs, vision systems, robotics, and AGV/ More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits What’s the job? As a Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and … training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York and Sydney, we are a rapidly growing international company offering a chance to be part of our … providing technical leadership, coaching and mentoring the team, promoting knowledge sharing and adoption of good practice. About You Let's get the technical stuff out the way first, your experience as a developer will include: Proficient in JavaScript & TypeScript (ES6+), including DOM manipulation, JavaScript object model, and React.js principles. Experienced with React state management (Redux, react-query) and RESTful More ❯

DaySmart Software builds tools to help small businesses run efficiently and grow confidently. Our products are tailored for industry-specific needs and designed to simplify operations while improving the customer experience. TeamUp is a key product within the DaySmart portfolio. TeamUp makes life easier for fitness businesses like gyms, yoga studios, and personal trainers. We simplify class scheduling, membership … limited structure, and can balance both strategic improvements and tactical, day-to-day execution. Key areas of responsibilities will include: Campaigns & Automation Audit, manage, and optimize HubSpot workflows, emails, customer journeys, lifecycle stages, and other relevant tooling. Execute campaigns from setup through to QA and performance review. Track results and surface opportunities for improvement. Collaborate with sales, marketing, and … the role suits someone who is adaptable and excited to bring more clarity and process over time. Required Skills Tools: 3+ years in marketing operations or automation utilizing HubSpot Experience: Background in B2B Technical skills: Comfortable using workflows, reports, and CRM tools; familiarity with HTML is a bonus Problem Solver: Able to navigate ambiguity and proactively suggest improvements Collaborative More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre’s operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony More ❯

From £55,000-£69,500 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

Guest Operations Specialist Edinburgh Are you looking for an opportunity that's a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel … experience would be advantageous, but not essential. Role Info: Guest Operations Specialist - Customer Service/Flight Support - VIP Aviation Edinburgh Airport Competitive Salary & Benefits Package Permanent - Full time Who we are: We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional … a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. What you'll be doing: As Guest More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded … the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a key … role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You'll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car allowance Personal and career development opportunities to progress More ❯

From £65,000-£80,000 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees … the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a key … role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You'll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car allowance Personal and career development opportunities to progress More ❯