151 to 175 of 184 Customer Experience Jobs in the South East

digital environment. The Company They are a multi-brand retail organisation with a large digital footprint and a growing focus on data, testing, and customer experience. They are investing in experimentation as a core capability and are establishing an internal function to uplift testing maturity across teams. The environment … processes, frameworks, and tooling for the Centre of Excellence Partner with CRM, Digital, and Tech teams to embed experimentation across channels Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Ability to build and communicate ...

with AI. The Company This well-known organisation is undergoing a large digital transformation, investing heavily in AI to improve both internal operations and customer experience. With a newly formed digital leadership team, AI sits at the heart of the company's long-term strategy, giving you the opportunity … digital products through services, APIs, and safe, compliant guardrails. Manage model life cycle and MLOps while sharing best practices and enabling colleagues. Skills and Experience The successful AI Engineer will have the following skills and experience: Strong Python and SQL experience, ideally with Databricks Experience with ...

delivery, optimise complex marketing technology ecosystems, and enable brands to get the most out of their MarTech investments. If you enjoy solving problems, improving customer experiences, and driving transformation, this role is an excellent next step. The Company They are a digital and data-focused organisation helping brands build … impactful, insight-driven customer experiences. Their work spans strategy, solution design, and hands-on execution, supporting organisations on end-to-end digital transformation journeys. With established MarTech expertise and a collaborative culture, they empower teams to improve capability, unlock value from technology, and deliver highly personalised customer engagement. ...

closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in our platform transformation - partnering with senior leaders in product … engineering to work towards our vision, ensuring transformation initiatives balance technical progress with visible customer and commercial value. This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. ...

they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a DevOps SysAdmin … reliability and security Manage hybrid networks, IAM, firewalls and VPNs The successful DevOps Systems Administrator will have: At least 3-5 years of DevOps experience, including hands-on AWS, Experience with VMware or Proxmox. Strong Linux skills with networking and cloud security knowledge. Experience of working with ...

connected experiences come together. The Company They are a specialist digital analytics and optimisation consultancy focused on solving complex data challenges and enabling better customer experiences. They partner with well known brands to deliver high value analytics, experimentation and data activation programmes. Their culture is collaborative, clear thinking … reporting and insights workstreams.* Identify data layer, schema or consent issues early and propose solutions.* Build dashboards and segments across Adobe Analytics, GA4 and Customer Journey Analytics.* Guide senior stakeholders, shape delivery roadmaps and keep programmes moving. Your Skills and Experience * Strong commercial experience with Adobe Analytics ...

team members and helping to shape the engineering culture. You will help deliver secure, reliable, and scalable systems that support business objectives and improve customer experience. Responsibilities Analyse, design, develop, test, and deploy new features and user stories with a focus on high standards for security, reliability, and performance … driving best practices across teams Ensure delivery commitments are met through strong communication and informal leadership About You Requirements Minimum of 4 years’ experience in software engineering, backend development, or related roles Proficiency in object-oriented programming and system design Experience working in Agile development environments Experience ...

with AI. The Company This well-known organisation is undergoing a large digital transformation, investing heavily in AI to improve both internal operations and customer experience. With a newly formed digital leadership team, AI sits at the heart of the company's long-term strategy, giving you the opportunity … aligned with existing platforms Running experiments, pilots, and A/B tests to validate ideas before scaling Mentoring engineers and data scientists Skills and Experience The successful AI Engineer will have the following skills and experience: 8+ years experience in AI, machine learning, data science, or software ...

Service Director, you will be responsible for overseeing service desk operations, ensuring SLA and KPI performance, and leading the team to deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: 11 engineers (L1, L2 and Senior Engineers) Ticket allocation and workflow management SLA performance … delivery Customer escalations and complaints Team scheduling, holidays and out-of-hours rota Continuous service improvement This role is about ownership. You will be accountable for CSAT scores, first-time fix rates, response times, utilisation and overall service performance. Key Responsibilities Oversee daily service desk operations Assign and balance ...

edge AI products to life. You will work closely with cross-functional teams, guide decision-making, and help define the future of AI-enabled customer experiences. You will work with Keeping ahead of emerging technologies and identifying areas to innovate. Playing a crucial role in steering AI-powered conversational … with modern technology in a forward-thinking environment Clear senior-level career progression High visibility across the organisation What they are Looking For Strong experience in technical product management with a strategic, forward-thinking approach. A proven track record working on NLP-based products and AI-driven solutions. ...

+ benefits Contract: Permanent The Company A well-established and fast-growing organisation going through an exciting period of digital transformation. With a strong customer focus, they use data and technology to deliver meaningful products and services to a wide audience. The business is scaling its data capabilities … business to unlock insight, guide product strategy, and influence decision-making. You'll use advanced analytics, experimentation, and data storytelling to identify opportunities, improve customer experiences, and drive measurable impact. Key Responsibilities: Analyse user behaviour to uncover insights, identify pain points, and influence product direction. Design experiments and support ...

understand requirements, analyse processes, and translate business needs into clear, actionable outcomes. You’ll play a key role in improving systems, processes, and customer experiences, ensuring solutions are aligned to business goals and deliver real value. As the technical BA you will be recruited to act as a strong … technical design documentation Support system integrations, data quality, and automation testing Work with internal IT teams, third-party suppliers, and cyber security stakeholders Skills & Experience Strong experience as a BA, ideally with CRM knowledge Strong understanding of technology as a whole with the willingness to build on your ...

evolve the technology that keeps our services fast, secure, and effortless for millions of members. Your expertise helps us deliver smarter, more personalised customer experiences. Key Actions Lead the full software development lifecycle end-to-end—shaping concepts, building solutions, and driving high-quality releases that land smoothly into … understand their challenges and translate ideas into impactful, high-quality technical solutions. What do you need to thrive? Demonstrable expertise with 5+ years of experience in the use of appropriate tools/technologies for the design, development, build, testing & deployment of Java/JEE applications. Understanding of Agile Methodologies ...

Line Support Engineer will be working proactively as part of the escalation (3rd Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with ...

high-impact analytical and ML initiatives. You’ll work at the centre of their data strategy, shaping solutions that directly influence fraud, risk and customer experience. This is a hands-on role where your models will be deployed, scaled and used daily across a major financial ecosystem. What … work on Identifying high-value Data Science and Machine Learning opportunities across payments, fraud, risk and customer domains Scoping problems, designing experiments and building models end-to-end with engineering and product teams Leading technical workstreams and guiding junior scientists to ensure high-quality delivery Deploying models into production ...

delivering IT and Telecoms solutions, they specialise in Microsoft 365, Modern Workplace, Cyber Security, Networking, and Cloud services. They pride themselves on a customer-first approach and have ambitious growth plans. Position Overview: As an IT Account Manager , you'll join a team of three, managing and nurturing relationships … office-based role with occasional client visits. Your focus will be on upselling and cross-selling IT solutions within the current customer base, ensuring renewals, and driving revenue growth. No cold calling-just building trust and adding value. What We're Looking For: 2+ years of Account Management experience ...

client is an extremely well-established MSP/IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This is a hands … support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

about what the x2 Support Engineer role entails X 2 brand new Support Engineer/Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America … markets. You will be happy to travel globally (all expenses paid), with a can-do approach and a desire to provide an excellent customer experience. Essential Requirements for the x2 Senior Support Engineer/Test & Diagnosis Engineer roles Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium/large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client ...

aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: Architect and implement end-to-end Oracle FDI solutions Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics Design … Oracle Analytics Cloud (OAC) Proven experience with Oracle Autonomous Data Warehouse (ADW) Deep understanding of Oracle Fusion Applications data models (ERP, HCM, SCM, CX) Strong SQL/PL-SQL capability Experience in semantic modelling and KPI framework design Solid understanding of enterprise BI and cloud analytics architecture Strong ...

Role: GenAI & Agentic Commerce Engineer Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. … joining our Commerce team within Accenture Song UKI, a dynamic group at the forefront of digital innovation. We're passionate about creating next-generation customer experiences, and we believe that generative AI and agentic commerce are key to unlocking the future of online shopping across a variety of industries. ...

Role Title: Senior Salesforce Solution Architect - Insurance Location: London, UK Salary: Competitive salary and package dependent on experience Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … called the Salesforce Business Group?(SFBG);?a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients.?You will be part of an exciting environment?– we have the energy and pace of a start-up,?merged with ...