151 to 175 of 210 Customer Experience Jobs in the South East

cross-functionally to align product and engineering goals Handle the critical moments - confidently manage incidents and high-pressure challenges What you'll bring Strong experience delivering complex software systems at scale Proven ability to lead technical direction within a team or domain Expertise in JavaScript/TypeScript, Node.js … React Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern engineering practices A passion for mentoring and developing others The ability to balance fast delivery with long-term quality and scalability What makes you stand out You're a problem-solver ...

that supports millions of customers globally. You'll join a collaborative Agile Scrum team responsible for designing, building and enhancing backend services within the customer accounts domain while working alongside engineers across the wider platform. The successful Golang Engineer will play a key role in developing scalable backend services … contributing to CI/CD best practices, and helping deliver innovative customer experiences using modern cloud-native technologies. Key Responsibilities: Design, develop and maintain scalable backend applications using Golang. Build and enhance microservices supporting the global Loyalty & Benefits platform. Develop high-performance RESTful APIs and integrate asynchronous messaging services ...

manufacturer of high-quality Smart Home Connected Products & Systems, operating at the forefront of their category. With a reputation for product excellence, sustainability, and customer loyalty, they have invested heavily in product innovation, and market development. Their brands are trusted by millions, sold online, stocked by major retailers … innovation across product development and brand strategy * Represent the business externally with key partners, customers, and stakeholders Candidate Profile Must have Smart Home sector experience We are seeking a commercially astute, strategically minded leader with a strong track record of growing a B2B and B2C IoT Connected Products business. ...

About us We area dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds … role if you enjoy diving into how things work, spotting patterns in performance data, and challenging teams to push their solutions further. Youllbring strong experience across non-functional testing, from performance and resilience to recovery, volume, and security, andyoull be confident using tools like JMeter or LoadRunner to uncover ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designe r in our digital customer experience team, youll deliver high-quality designs, drive improvements to digital journe click apply for full job details ...

highly regulated environment. As part of a wider digital transformation programme, they are investing heavily in AI, automation, and advanced data capabilities to improve customer experiences and operational efficiency. Their AI function is expanding rapidly, with multiple GenAI and machine learning initiatives moving from concept into production. You will … technical leadership, guidance, and mentoring within the AI engineering function. Contributing to the wider AI strategy and future direction of the capability. Your Skills & Experience Strong commercial experience delivering GenAI solutions into production environments. Proven ability to lead AI projects from concept through deployment and operational management. Excellent ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

impact at leadership level. The Company This organisation operates across a large, multi-site portfolio and has built a strong reputation for delivering exceptional customer experiences through a combination of operational excellence, technology, and innovation. They have invested heavily in their data capabilities, creating a collaborative Analytics and Data … with Data Engineering teams to ensure data is accessible, reliable, and fit for purpose Supporting a major transformation programme focused on creating a single customer view across multiple data sources Working closely with project and transformation teams to define analytical requirements and measure success Presenting findings and recommendations ...

technology businesses as they shake up the sector. Their intelligent platform helps their clients respond faster, qualify better leads, streamline maintenance and deliver standout customer experiences through cutting-edge AI. With demand accelerating, they're now hiring a Business Development Executive to drive new business and play … business and wants to be part of a fast-paced technology company where your success will be recognised and rewarded. Essential Skills & Experience 2-3+ years' experience in Business Development, Sales Executive, Account Executive or a similar new business sales role Proven track record of generating your ...

First Line Support Engineer/IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support … Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer/IT Service Desk Technician will troubleshoot issues, manage user accounts, support ...

looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved … efficiently and professionally. What you’ll be doing Investigating and resolving escalated customer queries Supporting customers across IRIS Financials products Working with internal teams to resolve technical issues Contributing to continuous improvement and knowledge sharing Supporting UAT and product enhancements What you’ll bring Experience in a customer ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadersh... WKCL1_UKTJ ...

. You will lead the mobile engineering domain, shape technical strategy, and ensure scalable, secure, and performant mobile platforms that power field operations and customer experiences. You will collaborate with product and engineering, drive engineering excellence, and guide multiple teams through delivery challenges while staying current with mobile technologies. ...

item think about how you might purchase something of £30k and above, for example house, car, high-end jewellery, boat. Another has a traditional customer lifecycle tied to it. E.g. you buy the service, theres an in-life element with the ability to cross and up sell, and theres … sell window at the end where youre able to re-engage the customer into a new sale. The third is how you manage the customer whilst theyre experiencing the product or service e.g. how you might utilise technology to track a customers movement, see them check into venues ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers engaged … coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring the right customers ...

Resource Planning Manager is responsible for ensuring customer facing teams have the right people, with the right skills, in the right place at the right time. This role supports forecasting, capacity planning and scheduling to support optimal service levels and business performance. The Resource Planning Manager provides data-driven … insight to support strategic decision-making and ensure operational efficiency as well as supporting intraday activities to support great customer experiences and to drive operational efficiency Key Responsibilities Develop and manage medium to long-term resource plans to meet business demand and organisational priorities, working with the Resource Planning ...

hardware, and software installations, configuration, and troubleshooting. You will also maintain accurate documentation of support requests, resolutions, and system configurations while delivering an excellent customer experience. This role would suit a proactive IT professional who genuinely enjoys supporting end users, takes ownership of issues from start to finish … comfortable working independently as the dedicated on-site IT resource. Essential skills and experience: Excellent problem-solving and fault-finding skills, with a proactive and methodical approach First-class verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users A helpful, enthusiastic ...

investment, they are scaling rapidly and expanding into new markets. Analytics sits at the core of the organisation, influencing performance across marketing, product and customer experience. The business fosters a high-performance environment where data is used proactively to unlock growth opportunities. The Role You will … product teams to influence strategy and prioritisation Translate complex business questions into clear analytical frameworks and recommendations Analyse performance across funnels, campaigns, experiments and customer lifecycle Design and evaluate A B tests and other experiments to measure impact Diagnose trends in performance and identify underlying drivers Deliver clear, actionable ...

+ Bonus Brighton (Hybrid - 3x Days a Week in Office) If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK's most exciting AI-first businesses! The Company Following significant growth across … Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence ...

Solve problems. Support people. Power great service.Be our next 1st Line Support Analyst! Were looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. Youll be the first point of contact for IT support , helping users resolve issues quickly and keeping their technology running … enjoys problem solving, helping people, and learning new technology . Youll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7 , but this role operates on a 19:0007:00 4 days on, 4 days ...

business functions, you will play a key role in ensuring our Salesforce ecosystem and wider business systems support operational efficiency, scalability, and an excellent customer experience. This is an exciting opportunity to join a growing, customer-focused team where you'll have the opportunity to influence business transformation … issues, ensuring appropriate mitigation plans are in place. Support user acceptance testing and change management activities. What We're Looking For Essential Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst. Strong hands-on experience working with Salesforce in a business-facing environment. Experience ...

rapidly expanding direct-to-consumer proposition. The Company They are a globally recognised organisation operating within the conservation, travel, and hospitality space, combining premium customer experiences with long-term sustainability initiatives. With an established international footprint, the business is now investing heavily in its direct-to-consumer growth strategy. … Investigate performance trends and identify root causes behind changes in key metrics Support strategic decision-making, including investment allocation and growth planning Your Skills & Experience Strong commercial analytics experience within a data-driven environment Advanced Excel modelling capability, including structured logic and scenario analysis Ability to translate complex ...

customers get maximum value from the company's software. You'll: Build and develop strong relationships with higher education clients. Deliver a seamless onboarding experience for new customers. Monitor customer engagement and resolve issues proactively. Gather client feedback to help shape future product improvements. Identify opportunities to grow … existing accounts. Work closely with internal teams to deliver an outstanding customer experience. What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role. Experience within SaaS, software, technology or the higher education sector. Excellent communication ...