176 to 200 of 406 Customer Experience Jobs in the South East

Avanti Recruitment is working with a growing technology company based near Crawley who specialise in providing real-time customer experience insights through call/teams reports to enhance their clients revenue growth, within the cloud communications market. They are on the lookout for a Senior Java Developer to … system. They are working with over 600 of the worlds leading telecoms and IT providers and have deployed their solutions to over 10,000 customer sites, across multiple sectors, worldwide. Required Skills: - Strong Java experience - Springboot Microservices - REST APIs - Docker/Kubernetes - Multi-threading - Worked in a fast … paced SME - Architecture/Design experience Desirable Skills: - AWS/Azure/GCP - Serverless architecture - DevOps practices - Kafka/RabbitMQ or similar - Data Modelling/API Visioning Benefits: - Salary up to £75,000 - Bonus up to 10% - 11% Pension (6 % employer, 5% employee) - Vitality Healthcare - Death in service - Working More ❯

combines expertise, passion, integrity and innovation to the seamless and efficient processing of all activities including and not limited to End of Lease Activities, Customer-service and in-life query management, Lease schedule and Acceptance certificate creation. As an Operations Team Leader you are responsible for the management and … e.g. monthly business reviews) Performance management and trend analysis Maintaining accurate data in all relevant systems to support project requirements Working alongside the local Customer Experience Specialists to address critical operational pain-points and in the implementation of process improvements Identification of process improvement opportunities, including automation where … system workflow understanding in general back office and after-sales operations; a leasing background is an advantage Strong understanding of CHG solution offerings, including customer-service management and or other related services within a leasing or after-sales operational perspective Strong understanding of asset/I.T fleet management and More ❯

banks and modern fintech providers. Role Description The purpose of the Broker Support Role within Asset Finance (AF) is to ensure the best possible customer experience for Allica's Asset Finance product from the Banks panel of brokers. Working closely with our Business Development Managers and Commercial Finance … Managers to gather any necessary documentation required to assess loan applications. Maintain clear and accurate internal records for MI and monitoring. Maintain and update customer records, including data entry into Ascent, the Core Banking system. Assist Operations team and other departments as and when directed. Personal Attributes & Experience Excellent interpersonal and communication, with well-developed numeracy and written skills. Proven track record in providing excellent customer service. Capable of working in a fast-paced environment, managing complex, competing, and alternating priorities with a constant focus on delivery. Have resilience and energy for collaborating with others, working More ❯

For : You’ve built and shipped full-stack apps. You’re curious about emerging technologies. You thrive in fast-moving, ambiguous environments. You have experience in startups and scale-ups. You enjoy solving deep technical problems with customer experience in mind. You can evaluate and make decisions … of key factors, including design, innovation, technical debt, cost efficiency, and scalability. Qualifications: Back-End Development, Full-Stack Development, API, System Design, AWS skills Experience in building scalable maintainable low latency SaaS products Strong problem-solving and analytical skills Ability to work collaboratively in a team environment Excellent communication More ❯

skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating More ❯

the Digital Director, this is a pivotal role in driving our Digital First strategy—boosting online B2C sales through improved digital trading, marketing and customer experience. You’ll be hands-on across our owned websites and 3rd party marketplaces, optimising product performance, content, pricing and stock, while forecasting growth … launches to reporting on KPIs, optimising listings, and leading the charge on digital marketing activity—you’ll play a vital role in shaping their customer experience and maximising their online potential. Experience with Shopify and/or Amazon Seller Central is essential,, ideally in a fast-paced More ❯

and third-party suppliers to deliver digital product change through backlog prioritisation and planning. Provide Product Subject Matter Expertise (SME) as relevant to enhance customer experience, recommend improvements, and optimize technical efficiencies. Mentor and coach team members across Digital Product to help them grow and develop. Consult with … a digital delivery role (product manager, project manager, business analyst, platform manager etc.), working with development teams. Ideally knowledge of education publishing market (desirable) Experience of working with Agile methodologies and tools such as Jira Resourceful with the ability to identify and agree solutions. Reasonable level of technical understanding … including software architectures, standards, development methods and practises. Experience of planning and delivering continuous change and improvement in a digital product environment, including maintaining release plans. Knowledge of how to define, test, and refine user journeys. Communication, networking and influencing within a matrix structure: in particular to find a More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

The successful candidate will architect and drive Lyca’s global technology roadmap, ensuring delivery of scalable, secure, and innovative platforms that underpin commercial growth, customer satisfaction, and operational efficiency. Key Responsibilities Major Ownership – MVNO/MNO · Define and execute the global network and IT strategy for MVNO/MNO … lending, mobile banking). Minor Ownership – Travel · Provide oversight of travel vertical platforms including B2B/B2C booking engines, GDS/API integrations, and customer experience systems. · Ensure scalability and performance of digital infrastructure supporting global travel operations. Minor Ownership – Healthcare · Advise on the deployment of digital health … budgets and transformation programs. · Spearhead digital innovation, introducing AI/ML, blockchain, IoT, and edge computing where applicable. · Partner with business leaders to shape customer-centric technology strategies that accelerate growth. Requirements Qualifications · Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or related field. MBA is More ❯

life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Role Description: The Implementation Consultant plays a key role in providing implementation … business needs, configuring solutions to meet those needs, and ensuring successful project delivery. The Implementation Consultant collaborates with internal teams and stakeholders to drive customer satisfaction, adoption, and project success. Responsibilities: Engage with clients to gather and analyze business requirements, objectives, and challenges. Conduct discovery sessions, workshops, and interviews … services, upsell, and cross-sell opportunities based on client needs and usage. Monitor client satisfaction, gather feedback, and address concerns to ensure a positive customer experience and long-term retention. Collaborate effectively with sales, product management, support, and development teams to align on client requirements and project goals. More ❯

help clients realize their boldest ambitions and build future-ready, sustainable businesses. Job Description Servaada, a Wipro company, is looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Representative, specializing in pensions. As the first point of contact for our … concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from the office for 5 days a week. Servaada is a separate legal entity, authorized by … primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options. Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat. Provide accurate and detailed information about pension plans, contributions, withdrawals, and other More ❯

business performance. The passion that our New Business Development Executives have for our brand and the drive to achieve success is what increases our customer base and product sales across the country. This role has responsibility for the acquisition of new customers. In this role you will self-generate … regional group outlets in the out of home channel. They work closely with internal stakeholders in a collaborative way to ensure a first-class customer experience from day one and to drive long-term loyalty for the brand. Responsibilities • Achievement of daily, weekly and monthly new business productivity … group prospects into customers. • Plan and organise your time well to drive both results and efficiency. • Use CRM system to capture and record visits, customer interactions and orders. • Manage and maintain a healthy sales pipeline. • Negotiate, develop and agree commercial trading agreements with key customers. • Work proactively with the More ❯

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The position requires regular travel between multiple facilities within … as Controls Engineer for Construction (BMS/EPMS), responsible for the building automation systems within Amazon data centres. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation … deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences: AWS values diverse experiences. Even if you More ❯

based in London that’s rapidly growing and driving the future of e-commerce! They are currently undergoing a major transformation to enhance their customer experience across all channels. To support this, they’re growing the Digital Support Team – and that’s where you come in. Why Join … and deliver fixes. Contributing to system improvements and feature enhancements. Supporting documentation, release processes, and quality assurance tasks. What We’re Looking For Essential: Experience in a digital or technical support/helpdesk role. Solid understanding of web technologies (HTML, JavaScript, PHP). Familiarity with relational databases like MySQL. … a passion for quality service. Positive, proactive attitude and a desire to learn and grow. Eligibility to live and work in the UK. Desirable: Experience with ticketing systems (e.g. Jira, Zendesk, Freshdesk). Understanding of APIs and system integrations. Exposure to ecommerce platforms or retail environments. Familiarity with Agile More ❯

to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the … Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experien ce Team Leadership experience in a technical operations environment Good knowledge of ServiceNow Strong … call Team on a rota system Excel Proficient Key Responsibilities: Leadership and Management Lead a team of service Desk engineers to deliver a strong customer experience Conduct regular performance reviews Able and experienced in motivating and managing teams effectively. Foster a positive and collaborative work environment Work with More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you're interested in a career creating breakthrough software and making an impact on an audience of millions … knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven experience within software development Ability to effectively interpret technical and business objectives and challenges and articulate solutions Willingness to learn new technologies and exploit them More ❯

in that field (or others) if appropriate. The successful applicant would work closely with the Business Development Managers to provide clients with an excellent customer experience; responsible for the internal activities relating to the sales process, building your own relationships you will be responsible for liaising with clients … performance indicators. To provide support and training to the Business Development Partner team. Adhere to regulatory requirements, company processes & guidelines and best practice. Skills & Experience required: In addition to the points mentioned above, the successful candidate will: Have experience of working in a regulated environment or have excelled … a pro-active nature and be experienced in dealing with internal & external clients. Be able to interpret client information and analyse data. Ideally have experience of working with Salesforce. Do you believe the world deserves excellence? As the leading global business standards company BSI helps 80,000 clients worldwide More ❯

Manager - Financial Services Operations (Wealth & Asset Management) Base Location: London The KPMG Customer, Operations and Infrastructure Financial Services function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and … institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … it right first time. Why Join KPMG as a Manager - Financial Services Operations? In order to support the growth of our capabilities within the Customer, Operations and Infrastructure Financial Services (CO&I FS) team – aligned to the Wealth & Asset Management sector, we are currently looking to recruit Managers who More ❯

across our global guest-facing platforms. You'll oversee strategic direction and translate technical strategy into business value, ensuring alignment between technology, operations, and customer experience. Leading the Front-end design and optimisation of digital and commerce technology solutions - from APIs to Front-End experiences. Responsibilities • Lead the Front …/AWS), and proactive risk mitigation • Translate technical strategy into business value, acting as a trusted advisor and ensuring alignment between technology, operations, and customer experience Skills and Expertise • Technology leadership with strong hands-on capability in Front-End development (JavaScript, Angular). • Proven background in digital commerce … platforms, building customer-facing solutions that are scalable, performant, and user-friendly. • Expertise in developing and integrating APIs, with a strong grasp of headless architecture principles. • Solid experience in cloud environments (Azure and/or AWS) – not necessarily deep DevOps, but you understand how things should run at More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … exciting areas of tech. What you’ll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make a … to shape the platform going forward. Exceptional benefits package, including a competitive salary range of £90,000 - £95,000. What you’ll bring: Strong experience in Dynamics CRM leadership, specifically with Sales, Marketing and Customer Experience modules Deep understanding of Dynamics CRM from a development and architecture More ❯

an experienced Data Architect to lead the design and evolution of data systems that underpin everything this organisation does – from operations and analytics to customer experience and business strategy. In this high-impact role, you'll work closely with senior leaders across technology, data, and business teams to … architectural governance and decision-making forums. Stay ahead of emerging technologies, standards, and tools in the data space. What I'm looking for: Proven experience in data architecture within complex, enterprise-scale environments. Strong understanding of data platforms (cloud and on-prem), integration, and governance. Hands-on expertise in … data modelling, warehousing, and modern data platforms. Collaborative mindset with excellent stakeholder engagement and communication skills. Experience working across multi-functional teams in tech-driven businesses. Please apply if you think this role is for you. More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

30pm (37.5 hours per week). We’re looking for a friendly, reliable and organised person to join our clients growing team as a Customer Service Advisor. Our client is one of the fastest growing UK-based internet provider specialising in fast, reliable broadband for rural and remote areas. … Using 4G and 5G technology, They deliver high-speed internet where traditional landline and fibre services lack, backed by expert support and excellent customer reviews. This role is all about helping their existing customers have a great experience, from answering day-to-day queries to onboarding new clients … runs smoothly Role Overview: As the initial point of contact for customers, you will manage a variety of administrative and support tasks, including: Addressing customer inquiries via phone and email, covering topics such as billing, contract details, and general account support. Processing customer orders, returns, and replacement equipment. More ❯