226 to 250 of 415 Customer Experience Jobs in the South East

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure … Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong relationships … with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep personal More ❯

market access strategies for launch & in-line Novo Nordisk brands Responsible to build and manage account plans at a PCN, trust and federation level Experience required: ABPI qualified with a strong understanding of healthcare landscape, including understanding of the NHS (structures, policies, funding streams and processes) Sound working understanding … of given territory including stakeholders, locality structures, policies, funding streams and processes Experience of ensuring market access, securing formularies and developing pathways to maximise prescribing opportunities Excellent commercial acumen developed through strong analytical, key account management and business planning and review skills Proven results of delivering client solutions and … ability to develop productive partnerships at all levels, internally and externally Confident use of all communication channels to drive efficiencies, share insights and improve customer experience Strong desire to improve patient care This is a new team anchored within the Commercial department. Novo Nordisk value their employees for More ❯

editing, motion graphics and animation. (Adobe Premiere Pro, After Effects, Character Animator) If you are skilled digital learning content creator with the skills and experience and have a real passion for driving sustained improvement, whilst delivering an impressive customer experience, we encourage you to click on “APPLY More ❯

editing, motion graphics and animation. (Adobe Premiere Pro, After Effects, Character Animator) If you are skilled digital learning content creator with the skills and experience and have a real passion for driving sustained improvement, whilst delivering an impressive customer experience, we encourage you to click on APPLY More ❯

software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. The Role: This is … of our software's features, ensuring they understand and utilise the platform's capabilities to their fullest potential. Document and maintain accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in our ticketing system, ensuring a comprehensive knowledge base for future reference. Identify opportunities to streamline and optimise … enhance the efficiency and effectiveness of our order return functionalities. Support the Technical Support Lead with projects as needed. Requirements: Minimum of 3 years experience in a software technical support role. Experience with e-commerce shipping and logistics processes is a huge advantage. Strong technical aptitude and a More ❯

End Date: March 31, 2025 (22 days left to apply) Job Requisition ID: Worker Sub-Type: Regular UK remote based QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in delivering safe and … You'll be the key technical resource on the team, working in a pre and post-sales capacity and will be responsible for owning customer technical relationships, advising customers in design decisions, and representing QNX at regional events, trade shows, and webinars. In return for your talent and enthusiasm … and prospects in both a pre-sale and post-sale capacity. Support the wider sales team in a technical and consultative manner including analyzing customer design requirements, offering feasibility/scope assessments to customer requests, and other activities as required. Manage the customer's technical requirements (through More ❯

Education sectors, and we also enable companies like Babylon Health to connect patients with doctors. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Join the team and make every conversation personal, developing cloud-based call center … with the aptitude to use a breadth of technologies and languages to create scalable and secure solutions. Flexibility to pick up some frontend tasks. Experience, and confidence, working on a cloud-based platform. A passion for technology and a willingness to share ideas. JOIN THE CUSTOMER EXPERIENCE More ❯

across a variety of sectors. Through a thorough review of the operating model dimensions, advising on which areas should be considered during strategic decisions. Experience in sales, business development and delivery. Working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Ability … the delivery of the programme in line with the appropriate methodology. Contribute to the redesign activities of how services should operate to optimise the customer experience by embracing digital capabilities. Application of relevant tools and techniques: Business architecture, capability mapping, organisation sizing, governance, role design, development of business … cases, requirements gathering, customer journey mapping, process mapping, agile methodologies and lean techniques. We offer you: The opportunity to work in a diverse and international environment with an informal culture, with a flat hierarchy, in which we cooperate across business areas and levels. We care about results, first and More ❯

Assist with security audits, and reviews as required. WHAT WE'RE LOOKING FOR Someone who is flexible, self motivated, and highly focussed on good Customer Experience in providing an excellent service to internal and external customers. Administration in business environment. Good working knowledge of MS Office (outlook and More ❯

COMPANY One of the UK’s leading female-focused fashion retailers has undergone a £30m digital transformation, with major strides in omnichannel strategy and customer experience. The current focus is optimising their digital platform, where even small speed improvements can significantly boost online revenue. Backed by strong tech infrastructure … a cutting-edge Databricks platform, they’re aiming to lead the retail tech space in the UK. THE ROLE This greenfield role focuses on customer analytics, with key metrics including sales volume, opt-ins, retention rates, spend lift, and ROI from marketing campaigns. You'll use SQL and visualisation … tools (Power BI) and ideally Python to analyse data, while managing a small team of 2. SKILLS + EXPERIENCE Strong SQL experience and ideally Python Data visualisation – any tool e.g. Power BI, Tableau, Looker etc Management experience Retail experience preferred HOW TO APPLY If this sounds More ❯

end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape … and team quotas Provide forecasting and account opportunities as needed Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs Collaborate internally with other cross-functional groups to foster an environment of knowledge sharing and best practices Update and maintain the … a unique business problem You have a strong sense of ownership, you care about what you sell and serving the direct needs of your customer in an optimal manner You possess expertise in driving enterprise sales and are adept at navigating conversation at a strategic level You’ve demonstrated More ❯

COMPANY One of the UK’s leading female-focused fashion retailers has undergone a £30m digital transformation, with major strides in omnichannel strategy and customer experience. The current focus is optimising their digital platform, where even small speed improvements can significantly boost online revenue. Backed by strong tech infrastructure … new channels. Proficiency in SQL, Power BI, and ideally Python is required, with the chance to manage a small team of analysts. SKILLS + EXPERIENCE Strong SQL experience and ideally Python Data visualisation – any tool e.g. Power BI, Tableau, Looker etc Management experience Retail experience preferred More ❯

a fire within you. So, what's the role all about? This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated … TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records During test and turn up call if calls are not … Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's Works with Voice Engineering teams on Media Server builds More ❯

in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and … analysts to ensure a seamless SOC operation and acts as a bridge between foundational and advanced threat detection and response functions. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance, SC and be able to work onsite in Farnborough. Responsibilities: Conduct escalated … hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues . More ❯

the full TalkTalk Business portfolio, build strong client relationships, and identify opportunities to expand account value. You’ll collaborate across teams to deliver excellent customer experiences, reduce churn, and grow our customer base through upselling, cross-selling, and lead generation. Your team will also conduct account reviews and … whitespace analysis to increase product adoption and maximise customer value. Responsibilities The responsibilities for the role include, but are not limited to: Build and maintain strong, long-term relationships with key decision-makers and influencers across your account base, from C-level down. Conduct regular strategy and status meetings … selling. Convert leads into qualified opportunities, secure referrals, and close deals from a well-managed pipeline. Act as the primary point of contact for customer requirements and projects, positioning yourself as a trusted advisor. Collaborate with internal teams (e.g. Commercial, Pre-Sales, Customer Services) to deliver seamless customer More ❯

and communication skills to join our growing team. In this vital role, you will work collaboratively with colleagues to troubleshoot technical issues, provide prompt customer feedback, support the roll-out of new applications, and contribute to the ongoing improvement of our services. Your daily responsibilities will involve direct interaction … written documentation. As a successful candidate, you will demonstrate a strong ability to manage and prioritize tasks using ticketing systems, ensuring timely resolution of customer inquiries and efficient handling of technical issues. Your expertise in working with diverse teams, combined with your outstanding written and verbal communication skills, will … play a crucial role in delivering exceptional support and fostering a positive customer experience. This position offers a unique opportunity to work alongside dedicated professionals, further develop your technical skills, and contribute to the continued success of our company. Key Responsibilities: Technical troubleshooting: Identify hardware and software solutions (CCTV More ❯

with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed … communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office More ❯

base articles to enhance support efficiency. Maintain clear and effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate … software/applications. Monitor alerts from infrastructure components and respond appropriately. Adhere to established processes and procedures. Your Profile Essential skills/knowledge/experience: Quantifiable experience of operating in a fast-paced, client-facing environment. Strong troubleshooting skills for a range of IT related issues. Demonstrated commitment … Multitasking. Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of … customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure … and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support Provide training and support to end More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase … the value they receive from our solutions and will reduce financial risk when they experience problems. How will you make an impact? Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. … document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource More ❯

About the role The primary focus is to contribute to our "Digital First" journey, providing Zen customers and prospects with a best-in-class experience by adopting leading industry ideas to deliver an innovative, automated, and disruptive customer experience. The goal is to develop our digital self-service … large-scale technical challenges across diverse challenges and technologies. Our technologies: C# and .NET Core Web APIs Docker Git What we're looking for: Experience in C# and .NET Experience in React and TypeScript Understanding of developing and consuming REST APIs Experience working in an agile environment … Effective communication and teamwork skills Experience with source control (Git, TFS, GitLab, etc.) Experience with Cloud technologies (AWS, Azure, Google Cloud) Familiarity with Databases (SQL Server, Dynamo, PostgreSQL, etc.) Knowledge of CI/CD tools (Azure DevOps, Jenkins, etc.) Awareness of TDD, design patterns, and architectural principles Knowledge More ❯

to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead … and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands … and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile More ❯

to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you\\\'ll do: Technical Lead … and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands … champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯