26 to 50 of 141 Customer Requirements Jobs in the South East

Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the gap, preparing action plans, and driving towards resolution … s/CIP’s and drive those towards achieving the desired goal  Define & maintain a governance model, best practices & operating procedures  Driving & ensuring seamless transition of new service/customer to operations team (if any)  Actively participate in Service Operations Meetings, Service Quality Review governance  Provides leadership & direction to Delivery team in complex problems and creates innovative solutions  Facilitates … performance on a daily/weekly basis and continually improve them efficiently and effectively  Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction Customer Relationship Management  Acts as a trusted security advisor to the clients  Interlock with Management to define operations strategy and action plan based on Customer feedback More ❯

with internal departments such as Engineering, Production, Supply Chain, Service, and Customers is essential. The role is responsible for executing quality assurance strategies aligned with established standards, regulations, and customer expectations. Key Responsibilities: Provide general support to the Quality Assurance department in all quality-related matters. Assist with third-party and customer audits, including the implementation of corrective … actions. Manage the internal audit programme, perform internal audits, and oversee corrective actions. Maintain the Quality Management System, including inspection and test data and quality records. Support resolution of customer complaints in collaboration with the Quality team. Create and maintain Quality Plans to ensure compliance with contract requirements throughout the product lifecycle. Oversee calibration processes and manage items … Participate in change management activities such as Engineering Change Orders (ECOs) and New Product Introduction (NPI). Review and approve deviations and variation requests, ensuring compliance with internal and customer requirements. Ensure test procedures and records are updated to reflect changes from approved engineering modifications. Attributes: Proactive and self-motivated, with the ability to work independently and collaboratively. Strong More ❯

overseeing the professional installation of communication and ancillary equipment, whilst also getting involved when required. This role includes leading and developing a vehicle installation team while ensuring compliance with customer requirements and industry standards. Additionally, the role will require travel to customer sites across the UK and potentially overseas to support projects when required. Key Responsibilities Vehicle … to obtain the business. Produce and maintain supporting publications, including installation guides and specifications. Installation & Quality Assurance Perform high-quality installations of communications and associated equipment in line with customer requirements. Ensure all installations meet professional sign-off standards, adhering to safety and compliance regulations. Troubleshoot and resolve installation-related issues to maintain operational effectiveness. Travel to customer More ❯

and implement scalable and resilient CM processes to enable automation and innovation. Oversee the full lifecycle of Configurable Items (CIs), ensuring consistency and integrity. Collaborate with teams to meet customer requirements for quality, reliability, security, and supportability. Manage robust change control processes, ensuring traceability and visibility throughout the lifecycle. Oversee version control systems to provide real-time tracking … DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Join Our Team as a PLM Administrator and Drive Configuration Proc Job Title: Requirements Systems Engineer Location: LichfieldHourly Rate: £DOE - We are booking interviews next week! Please call or email for a slotTerm: 12 MonthsIR35: Inside Key Skills: Systems Engineering, Requirements, DOORS … Software Development Life Cycle (SDLC), Risk Management, IT Governance Join Our Team as a Job Title: Senior Systems Engineer - Aerospace Location: CheltenhamSalary: £DOE + Package Key Skills: Systems Engineer, Requirements, Aerospace, Aviation, DO254, Stakeholder Management, Safety, MATLAB, SimulinkAn exciting opportunity has arisen for a Senior Systems E Role: Systems Integration EngineerLocation: Portsmouth - HybridSalary: £55,000 - £60,000 depending on More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in … the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives to More ❯

ATC operations, and field teams to ensure service levels are maintained. Work closely with clients' supply chain functions to ensure schedules are met and accurately reported. Respond to changing customer demands seamlessly. Be responsible for communicating with customers and understanding customer requirements. Ensure proofs of delivery/activity are actively managed. Plan vehicles and trailer maintenance schedule. Planning … are updated in an accurate and timely manner. Ensure all customers emails and requests are acknowledged in a timely manner. Ensure all booking emails are implemented in accordance with Customer Communications SOP. Ensure all steps in checklists are followed and completed. Ensure all jobs are fully closed out on internal system (Stratum). Any other duties that may be … assigned from time-to-time in line with your skills and competencies. Candidate Requirements Ability to be flexible in respect of work standards and demands. Capable of working under pressure and to strict deadlines. Proven ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate: Substantial experience More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … with customers to resolve issues and ensure tickets are routed to the correct team. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 years’ experience within a Customer Service role, with exposure to complex customer procedures, preferably in a Service Desk environment. CRM Systems: Proven experience supporting customer requirements via omnichannel CRM systems. Industry … collaborative team player, personable and able to operate effectively at all levels. Accountability and professionalism. Resilience to roll with the punches. Your Objectives for the Year: 🎯 1) Maintain a customer satisfaction (CSAT) score of 95% or higher for all resolved tickets. 2) Reduce the average ticket resolution time by 15% through process improvements and enhanced knowledge sharing. 3) Proactively More ❯

maximize cost efficiency. Promoting buildability and supply chain efficiency. Leading safety discussions and ensuring a safe working environment. Maintaining a positive, solution-oriented approach and providing honest feedback. Ensuring customer requirements are met to enhance satisfaction. Client Focused Leadership Acting as a trusted technical advisor and advocate for clients. Coaching clients on obligations under relevant legislation with senior … management. Communicating client interests internally and contributing to business strategy. Proactively offering additional services to meet client challenges. Maintaining regular customer contact to expand service offerings. Commercial Acumen Mentoring team members in managing budgets, delivery, scope changes, risks, and mitigation. Building cost estimates for engineering deliverables, especially under NEC contracts. Using project management tools like Microsoft Project. Monitoring project More ❯

clients for Systems Engineers The Systems Engineer will be working within the sensors department. They will be responsible for driving the technical direction of our products to meet challenging customer requirements by engaging and coordinating with wider specialist design teams and external entities to ensure we successfully deliver on our commitments. The nature of the work for the … Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. A well-rounded Systems Engineer with any of the following skills and experience: Requirements analysis, specifications and justification System architecture design and modelling System trade studies to inform design decisions Systems proving, design assurance and certification Desirable Experience; Knowledge of the physics and More ❯

App development. This role provides a lot of scope to make a positive and highly visible impact. You'll be working closely with the team to deliver product and customer requirements across the Software Delivery Lifecycle. Our culture is extremely important to us, and we are looking for a team member who will enjoy working at a fast More ❯

We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Joining our highly skilled and customer focused team, you will play an important role in managing the organisation's infrastructure covering technical leadership, proactive administration and playing a pivotal role in the delivery of new … manage cloud infrastructure across multiple public platforms. In this fast-paced role, you'll be responsible for project and BAU workloads, independently and collaboratively, adapting to evolving technology and customer requirements. You'll act as a key technical escalation point and lead during incident resolution, communicate complex technical concepts clearly, and create concise documentation. A commitment to continuous learning … are highly organised and task-driven with the ability to drive solutions whilst maintaining technical rigour, whilst working well under pressure and in an agile environment. You will be customer and service focused with strong communication skills to enable to you to collaborate, engage and influence colleagues and senior stakeholders. You will need to be a team player whilst More ❯

will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development of bid inputs such as providing written responses to tenders and customer clarification questions; input into the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for … four key activities: Core competencies, knowledge, and experience Mastery of ITILv3 or v4 preferably with certification Extensive experience as a senior/lead Service Consultant/Architect on complex customer opportunities and programmes. Background in Telecommunications, IT or Customer/Support Services. Communication skills - the ability to write and present low to medium subject matters in a clear … and concise manner Ability to determine the critical success factor of delivery 1. Responding to enquirers Confirming current support service solutions. Assisting in sales qualification through evaluation of requirements against options. Validating solution specification. Identifying cost elements for delivery and support of solution. 2. Sales Responsible for service support to commercial discussions. Responsible for providing costs for Finance approval. More ❯

knowledge of working with mixed RF and baseband technologies as well as the integration of software management systems. Within the team, you will work to take a set of Customer requirements from concept to delivery. Mandatory Skills: Generation of system architecture design Allocation of Customer requirements to functional areas within the overall system design Generation of … test failures. Ability to work in a multi-disciplinary team Mixed RF and baseband technologies Beneficial Skills: System and software modelling tools such as Enterprise Architect (SysML/UML) Requirements Management tools such as DOORs A background knowledge in the use of system test hardware, for both RF and baseband diagnosis A background knowledge/interest of satellite communication More ❯

our head office in Milton Keynes the Tech Support System Engineer will be responsible for the installation, service, repair and calibration of Fronius Welding equipment, in house and at customer sites. Tasks & Responsibilities Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems Providing support to customers and troubleshooting Providing service and calibration of welding equipment … sales and after-sales support to sales team and customers Providing support to demonstration of welding equipment Assisting with events (trade fairs, seminars, etc.) Assisting with stock control Skills & Requirements Technical experience preferably on technical support of electrical equipment Electrical engineering qualification IT skills including Microsoft Office Suite (Excel & Word) Basic knowledge of manual electrode, TIG and MIG/… MAG welding processes will be an advantage Sales minded/good customer communication skills Good communication skills and knowledge transfer abilities Single & 3-phase electrical fault find and repair skills Competent in build/assembly installation of machinery and testing Team worker Flexibility (working hours and tasks arranged to suit customer requirements) Customer orientated attitude with More ❯

products with modern PCB design faces unprecedented complexity, demanding robust verification and first-pass success. We're expanding our European PCB Team with an expert Application Engineer to drive customer success. The objective for this role will be to lead pre-sales engagements, lead assessment and solution mapping whilst providing strategic product demonstrations and running custom workshops/deployment … guidance. You will Transform customers PCB design workflows through Taking ownership of customer requirements and processes analysis and provide solutions implementation Drive projects with a sense of urgency, strong organizational and follow-up skills Actively use engineering expertise and knowledge in PCB design and manufacturing implementation to provide the appropriate solutions to customers Good understanding of business requirements and ability to deliver solutions to meet business objectives Core Responsibilities Technical Sales Support Deliver compelling presentations Implement competitive benchmarking Lead technical workshops Provide specialized training Customer Success Serve as trusted technical advisor Drive PCB design solutions deployment to help customer success Conduct on-site assessments Develop account-specific strategies Product Development Influence roadmap direction Champion customer More ❯

supporting the SWARCO project delivery team. Ensuring InterUrban equipment fully complies and is approved to the relevant Highways England and European Standards. Assisting product and system development against new customer requirements. Providing documentation for the products and systems as well as full customer testing. All work must comply with Swarco Quality and Health and Safety Processes. Key Objectives … Responsibilities Ensure new designs are fully compliant with Highways England and relevant standards UK and European Survey existing customer sites to ensure new equipment works correctly Support any UK Approvals or Compliance processes to ensure compliance with all standards Plan and complete any factory acceptance test and equipment soak testing task including documenting all results. Support resolving issues during … and testing strategies with Swarco partners internal and external. Product testing, proving both hardware and software builds are operating correctly to national standards. Approving Swarco designs to all technical requirements and applicable standards Preparing and conducting Training courses on Swarco products and Systems Maintaining documentation and approvals to support use of products and systems Providing detailed test plans and More ❯

and many other benefits Location - Portsmouth, Hybrid role Our client is a rapidly expanding growing technical consultancy, renowned for their reputation and their keen ability to understand and meet customer requirements effectively. Their team is dedicated to delivering high-quality end-to-end consultancy services, ranging from risk and investment analysis to P3M. they operate across multiple sectors … including defence, nuclear and space. They are looking for an experienced a highly motivated customer facing Principal Project Manager with a strong background within the Defence sector, they require candidates from a technical consultancy background with strong bid management experience. You will have strong communication and interpersonal skills and some line management experience. The Principal Project Manager will play … as required but may also be required to travel and work on worldwide basis (occasional). Experience working in a consultancy environment or with defence/government clients. Other Requirements: Current SC or DV Clearance UK Security Clearance Keywords - Project Manager, Defence, MoD, Bid Management, Bids, Proposals, APM, Management Consultancy, Consultancy, Technical Consultancy Principal Project Manager - Defence, MoD, Government More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

Application Architect, you will be instrumental in the pre-contract phase, responsible for: Creating robust and compelling application architecture design artefacts using industry-standard methodologies (e.g., Archimate). Translating customer requirements (using techniques like User Stories/Use Cases) into technically sound and viable solutions. Collaborating closely with Solution Owners and Project Managers to ensure proposed solutions align … with customer needs and approved designs. Championing sustainable design, incorporating energy-efficient hardware, virtualisation, efficient data management, and green software engineering principles. Providing technical leadership during the presales cycle. About You: We are looking for an experienced architect with a strong technical background and excellent communication skills, ideally gained within a presales or customer-facing solution design environment. … If you have a blend of experience across several of the following areas, we strongly encourage you to apply: Core Architecture & Design: Design Modelling (Archimate/BizzDesign ideal), Requirements Capture, Technical Leadership, Architectural Patterns (OO, Cloud-native, Microservices), Database Design, Application Security Testing. Cloud & Infrastructure: AWS, Azure, VMWare usage and general knowledge. Data & Integration: Data Pipeline Orchestration (Airflow, Spark More ❯

valuable exposure to multiple aspects of our growing business. 💡 What you'll do: Sales Operations & Support: Process sales orders accurately and efficiently Support Account Managers with sales ordering and customer requirements Prepare quotes and proposals for prospective clients Manage purchase ordering and supplier coordination Handle contract and subscription management Business Operations: Provide executive support to directors and senior … for: Highly organised with exceptional attention to detail Process-driven with experience in sales order processing or similar Tech-savvy — confident with Microsoft 365, CRM systems, and business tools Customer-focused with excellent communication skills Adaptable and energetic, thriving in a fast-paced environment Collaborative team player who can work independently 💬 Why you'll love this role: Diverse responsibilities … executive assistance Growth opportunity — develop skills across multiple business functions Strategic exposure — work directly with leadership and key stakeholders Real impact — your work directly supports our business growth and customer satisfaction ✅ Essential Skills & Experience: Previous experience in business operations, sales support, or administrative coordination Strong proficiency in Microsoft Office Suite and CRM systems Experience with order processing, quoting, or More ❯

verify, and integrate complex systems. While the focus is on defense-related projects, applicants from adjacent industries with relevant experience are encouraged to apply. Key Responsibilities: Analyse and interpret customer requirements Design and modify digital hardware architectures Develop and simulate test benches using industry-standard tools Contribute to technical reviews and design validation activities Maintain strict configuration control …/or Verilog Embedded Systems: Familiarity with microprocessor and microcontroller architectures Mixed-Signal Design: Understanding of ADCs, DACs, and analog/digital interfaces Hardware design and verification against formal requirements Experience in requirements capture, work package planning, and effort estimation Competence in both analogue and digital hardware design modifications Practical experience with system-level hardware commissioning Understanding of More ❯

and be personally responsible for providing bespoke technical solutions for customers and SME on all Radio Engineering. Role Includes: Design and build of bespoke technical solutions in line with customer requirements. Provide Technical assurance to customers. Preparation CODEPLUGS/FLEET Plans for customer requirements (Motorola & Hytera). Installation, Troubleshooting and maintenance of telecommunication equipments from different vendors … Hytera, Motorola, Tait, Simoco, Kenwood and Icom Site Maintenance and servicing Faults Management with log analysis, defects debug and work around responsibility Business support: customer needs analysis and customer presentation of new products Involved in providing Technical Support to the communication systems in major contracts Skills and Experience: 2+ years experience from within either military or commercial Radio More ❯

in size and complexity. You will work closely with Solution Owners and Project Managers to ensure that solutions are defect free, in-line with approved designs and meet the customer requirements. Your transferable skills and experience: Experience in producing high quality solutions and documentation using a structured approach for components with varying degrees of complexity. Demonstrable experience in the … Designs) for Microsoft Windows Server solutions, both physical and virtual. Experience of steering solutions through several quality gates. The ability to produce, support and maintain work packages throughout the Customer Solution Lifecycle. Experience in requirements management and associated tooling. Experience of working on secure infrastructure solutions Including demonstrable experience of the design and implementation of security policies following … enterprise environment along with experience in designing and deploying HyperV, SCCM, and MECM solutions. Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background as an Infrastructure/Integration Engineer or 4th Line More ❯

technical and commercial view to the total viability of an order/enquiry by balancing commercial goals against our engineering capability and effort. What will you be doing? Assess customer applications to understand appropriate product specifications. Review incoming orders for correct technical and commercial alignment. Prepare accurate proposals, including technical configurations and cost calculations. Enter order details into ERP … manufacturing, testing and compliance. Maintain an organized database of machine drawings and past designs. Provide input for design guide updates and suggest improvements. Assist in product testing to validate customer requirements are met. Participate in technical enquiry meetings to support the sales process. What do we need from you? Engineering or technical education. Ability to manage high-volume … customer interactions and complex sales order processes, ensuring accuracy and customer satisfaction. Demonstrable problem-solving skills. High attention to detail. Excellent verbal and written communication skills applied confidently at all levels. Proficient in using related software e.g. Microsoft Office Excel to high level. A role model of Loma's behaviours (Hands-on, One Team, Positive Mindset, Delivering on More ❯