51 to 75 of 109 Customer Retention Jobs in the South East

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps … leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments More ❯

hybrid role (3 days in the London office, 2 days from home).The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. You’ll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities … Manage and execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with … and deliver business value. Champion agile principles and operational best practices to drive efficient and scalable product delivery. Operational Management Oversee end-to-end product delivery, ensuring initiatives meet customer needs, regulatory requirements, and commercial goals. Translate high-level business objectives into actionable product OKRs and measurable success metrics. Manage backlog prioritisation, sprint planning, and capacity planning across product More ❯

you a commercially minded, data-driven B2B marketer who thrives on lead generation, growth strategy, and measurable results? We're looking for a B2B Growth Marketer to supercharge our customer acquisition, engagement, and retention with bold ideas, smart strategies, and the tools to make it happen. This is more than just managing social or creating content. We … the future of our marketing strategy. What You’ll Be Doing You’ll lead and deliver full-funnel growth marketing strategies designed to generate high-quality leads and boost customer retention. This is a hands-on role for a marketer who loves experimenting, digging into data, and making informed decisions. Develop and execute multi-channel growth strategies to increase More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

the Sports & Leisure vertical. You’ll play a pivotal role in defining how our SaaS products are positioned, how we reach our target markets, and how we drive both customer acquisition and retention. Working closely with the Group Product Marketing Lead, you’ll create compelling messaging and integrated campaigns that bring our products to life — across digital, social, content … in a collaborative environment and wants to make an impact across multiple products and brands. What You’ll Do Support the ongoing development of product marketing strategy, segmentation, and customer journeys. Create and deliver multi-channel marketing campaigns aligned with our value propositions. Drive customer acquisition and retention through paid media, SEO/SEM, content, and … automation. Oversee sales enablement materials and nurture journeys to optimise funnel performance. Collaborate across teams — product, sales, and customer success — to ensure consistent messaging. Conduct competitor research to identify opportunities for market growth and differentiation. Manage event marketing activity and coordinate campaign engagement before and after events. Report on analytics and campaign performance, using data to drive continuous improvement. More ❯

The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯

The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the business services sector. Known … for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. … to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and attention to detail. Proficiency in customer service software and CRM systems. More ❯

ambitious and commercially hands on CRO to play a key role in shaping our future growth journey. As the Market Lead for Housing, you will spearhead market strategy, sales, customer engagement, and product positioning for innovative digital solutions tailored to the Housing industry. You will be responsible for all housing revenue streams, driving growth, identifying market opportunities, and ensuring … with the evolving needs of housing providers and local authorities. Key Responsibilities Market Strategy & Growth Develop and execute go-to-market strategies for housing tech products. Identify emerging trends, customer needs, and competitive landscape. Lead market segmentation and targeting efforts. Stakeholder Engagement Build and maintain relationships with housing associations, councils, and tech partners. Represent the company at industry events … development. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of housing revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for care Monitor KPIs and market performance More ❯

ambitious and commercially hands on CRO to play a key role in shaping our future growth journey. As the Market Lead for Housing, you will spearhead market strategy, sales, customer engagement, and product positioning for innovative digital solutions tailored to the Housing industry. You will be responsible for all housing revenue streams, driving growth, identifying market opportunities, and ensuring … with the evolving needs of housing providers and local authorities. Key Responsibilities Market Strategy & Growth Develop and execute go-to-market strategies for housing tech products. Identify emerging trends, customer needs, and competitive landscape. Lead market segmentation and targeting efforts. Stakeholder Engagement Build and maintain relationships with housing associations, councils, and tech partners. Represent the company at industry events … development. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of housing revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for care Monitor KPIs and market performance More ❯

ambitious and commercially hands on CRO to play a key role in shaping our future growth journey. As the Market Lead for Housing, you will spearhead market strategy, sales, customer engagement, and product positioning for innovative digital solutions tailored to the Housing industry. You will be responsible for all housing revenue streams, driving growth, identifying market opportunities, and ensuring … with the evolving needs of housing providers and local authorities. Key Responsibilities Market Strategy & Growth Develop and execute go-to-market strategies for housing tech products. Identify emerging trends, customer needs, and competitive landscape. Lead market segmentation and targeting efforts. Stakeholder Engagement Build and maintain relationships with housing associations, councils, and tech partners. Represent the company at industry events … development. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of housing revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for care Monitor KPIs and market performance More ❯

sales team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy More ❯

sales team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy More ❯

sales team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and … Skills : Excellent verbal and written communication abilities to engage with clients , stakeholders and internal teams. Analytical Skills: Ability to assess client feedback, requests , and opportunities to provide actionable insights. Customer Service: A solution-oriented mindset and commitment to providing exceptional service. Additional Requirements: Valid driving licence. What Success Looks Like in This Role A successful Internal Account Manager should … career goals. For those who aspire to advance, the following progression paths are available: 1. Relationship Manager: Transition into a strategic, client-facing role focused on account growth, client retention, and revenue generation. Responsibilities include providing consultancy, identifying opportunities to expand service usage, and managing high-value accounts. Earn significant commission and develop expertise in strategic client relationship More ❯