Senior Client Success Manager
- Hiring Organisation
- Searchability
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £65,000 per annum
Senior Client Success Manager, you will manage a portfolio of approximately 25-30 existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities … relationships across a portfolio of 25-30 existing clients. Proactively monitor client satisfaction, account health and potential retention risks. Maintain a client retention rate of 95% or above. Conduct Quarterly Business Reviews (QBRs), presenting performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling ...