Senior Client Support (SaaS) - Remote-Working!
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
also a previous Hays placement. In a nutshell, your responsibilities will include:- Managing a portfolio of client accounts and delivering outstanding client experience, throughout onboarding and the lifecycle of end users- Utilising Salesforce to monitor account health and KPls- Working with our third-party support systems/support chat solutions … Client Success teams on trends and usage to drive improvements in company's NPS score- Working with Client Success teams to provide a seamless onboarding experience, and to identify and pitch upsell opportunities- Be an escalation point for support team, dealing with complicated issues and having difficult conversations with clients ...