1 to 25 of 121 Customer Experience Jobs in the South West

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. … You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction More ❯

Digital Experience function hiring in: United Kingdom Work Preference Option(s): Hybrid model Work from Office Join Ascent and help shape the future of data solutions by becoming a valued team member where your skills matter, your impact is significant, and your career can reach new heights. About Us We are Ascent! and we help our customers solve problems … effectively, driving return on investment for their business. If you're passionate about designing and building leading edge, high-performing data solutions that support business models and help drive customer's future growth, this is the role for you. Your responsibilities will include: Solution Design: Understand and elaborate customer vision and Architect cloud-based data platforms to meet … landscaping design. Bringing on-demand to the UK's favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and More ❯

on a hybrid basis (3 days in the office), you'll lead a small team of analytics professionals, ensuring the delivery of actionable insights to optimise product performance, enhance customer experience, and shape the future direction of the business. This role offers the opportunity to define the data strategy, shape the data culture, and make a tangible impact … and innovative work culture across the Business Units and Group. Collaborating with executive leadership to identify data opportunities and inform strategic decision-making. Data analytics and insights Analysing financial, customer, product, and operational data to deliver actionable insights that drive performance and revenue growth. Identifying key performance indicators (KPIs) relevant to the software sector, enabling effective tracking of organisational … Zellis. Governance and compliance Ensuring compliance with UK and international data protection standards, including GDPR. Developing and upholding policies for the ethical use of data across the organisation. Skills & experience Qualifications and experience Extensive experience in a senior analytics role within the software or technology sector. Proven ability to lead and develop teams in a dynamic and More ❯

our business partners to manage the application lifecycle around Salesforce and nCino as these platforms relate to Marketing, Retail and Commercial Banking, delivering new or enhanced capabilities that enhance customer experience and drive operational efficiency, administering the platform and owning resolution of technical issues that may arise. The person in this role will play a critical role in … Administer and troubleshoot to resolve system issues, optimizing configurations for better performance and scalability. Requirements: Bachelor's degree, preferably in Computer Science, Information Technology, or similar. Financial services industry experience with history of successfully navigating a highly regulated and matrixed environment. 5-7 years of experience managing Salesforce and nCino lifecycle activities with focus on banking operations, commercial … banking and loan origination. nCino Commercial Bank (nCino 201 and 301) certifications preferred. Salesforce Platform Developer certification preferred. Experience with Salesforce and nCino system and data integration technologies. Experience enabling Agile practices, DevOps, CI/CD, automated functional testing. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams, business stakeholders and vendors. More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … The Role: We are looking for a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms. The ideal candidate will have strong experience across Azure and AWS, with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play a key role in shaping … contribute to pre-sales activities, and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions. Hands-on experience designing data solutions on Azure (e.g., Azure Data Lake, Synapse, Data More ❯

to application teams towards migrating workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security posture. Ensure ITIL procedures are … incidents, problems and change requests for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive experience using data-in … transit/certificate management, data-at-rest and key management Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic and problem-solving capabilities. Strong communication and networking skills. Experience governing externals or managed More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … Supporting in the design and development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth Experience with mobile testing … tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great communication skills with the ability to build strong professional relationships Curiosity with an ongoing desire More ❯

wherever. Why this job matters Reporting to the Service Excellence Programme Manager, this critical role drives continuous improvement and optimisation of global HR Services, supporting key pillars within the CX and D strategy. You'll play a key role in enhancing HR process efficiency, compliance, and performance. As a Process Design & Improvement Lead, you'll be responsible for analysing, designing … processes. You'll own initiatives that address organisational boundaries and enhance existing workflows. We're looking for a strategic process design and improvement specialist with practical Lean Six Sigma experience or similar methodologies. A strong background in HR, process design, and control implementation is essential, along with a passion for driving organisational excellence. You'll identify areas for improvement … establishing a centre of excellence for continuous improvement. The skills you'll need to succeed •Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). •Extensive experience in HR process design, controls, and continuous improvement, with hands-on application of Lean Six Sigma or similar methodologies. •In-depth knowledge of HR regulations More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This is … a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful delivery … aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement, and More ❯

operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal role in winning new business through excellence in execution. In a rapidly evolving digital landscape, where customer experience defines competitive advantage … CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve and Customer Net Promoter Score (NPS) Manage the successful delivery of T&T CC programs to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change … governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. Strong leadership skills and experience of managing large teams, setting clear direction and More ❯

our technology solutions. By collaborating within an Agile team, you'll drive continuous improvement in development practices, influence the product roadmap, and deliver impactful features that enhance both user experience and business value. Your technical expertise in .NET, combined with your ability to communicate complex ideas to non-technical stakeholders, will contribute to the development of cutting-edge products … and the ability to build strong relationships and manage stakeholder expectations, both internally and externally. Proven ability to influence, manage, and develop client and staff relationships, while focusing on customer experience, identifying opportunities for growth, and ensuring continuous improvement through self-evaluation. Highly organised, self-motivated, and able to prioritise tasks effectively under pressure, meeting deadlines and delivering More ❯

to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as … a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be one of the fastest-growing retailers in the UK. And … want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of customer behaviour and commercial … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role; it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work More ❯