1 to 25 of 143 Customer Experience Jobs in the South West

across Stockless Fulfilment and related operational flows. You will lead the redesign of processes to improve efficiency, reduce waste and manual effort, and enhance customer experience through data-driven insight, continuous improvement methodologies and automation opportunities. You will ensure measurable benefits realisation, robust governance and compliance, and effective … continuous improvement opportunities with the Operations & Development Manager and key stakeholders. Intake, prioritise and govern continuous improvement demand, ensuring alignment to strategic priorities, customer impact and operational performance within capacity constraints and a defined improvement pipeline. Lead end-to-end discovery, analysis and redesign of Stockless Fulfilment processes across ...

Customer Selections & Analytics Consultant Stratford-upon-Avon | £45,000 to £50,000 + 17.5% Bonus | 12 Month FTC This is a fantastic opportunity for a Customer Selections & Analytics Consultant to join a growing data function where customer targeting, campaign optimisation, and analytics play a critical role … business decision-making. You'll have the chance to work across a variety of customer data projects while developing expertise in customer selections, campaign performance, and stakeholder engagement. The Company They are a well-established organisation with a strong focus on customer experience and data-driven ...

Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business … provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular, the Technical Solutions Change Team Leader will ...

Customer Service Manager Braunton Full-Time Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website … environment. Desirable Previous experience in a contact centre, customer service, or customer-facing leadership role. Experience using Zendesk or similar CX platforms. Background in retail or hospitality with direct customer interaction. Compensation: Competitive salary #J-18808-Ljbffr ...

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

ground up? We’re launching CoreIQ, a brand-new proposition within our growing Retail Media team, giving our vendor partners access to the rich customer, market and ecommerce data behind Screwfix. And we’re looking for a Client Insights Manager to help make it a success. This is more … than a traditional client or customer success role. You’ll be joining at the start of CoreIQ’s journey, helping shape how we onboard clients, drive adoption and make sure our vendor partners are getting genuine, measurable value from the platform. You’ll be vendor‐facing alongside our Sales ...

Zoom will own the roadmap, backlog, and continuous improvement of Zoom and wider unified communications platform, ensuring it evolves in line with operational needs, customer experience, and business strategy. The role will work closely with operations, engineering, data, and suppliers to identify pain points, uncover opportunities to better … effectiveness, and measurable business benefit after release. Maintain awareness of the Zoom road map and recommend opportunities that may support future business needs. Key experience: Experience as a Product Owner, Product Manager, or Business Analyst delivering change on business-critical platforms Experience owning or contributing ...

service users, referrers/health care professionals, other agencies and the public. The role will consistently promote a patient focussed service, delivering a positive customer experience and supporting effective internal and partner working relationships across BSW. This is a demanding role requiring high levels of administrative skills/… role in providing administrative, clerical and organisational support to services. The role consistently promotes a patient-focussed service, delivering a positive customer experience and supporting effective internal and partner working relationships. This demanding role requires high levels of administrative, communication skills, and the ability to work proactively ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring Wise is protected against financial crime and meets regulatory requirements and standards. You will lead our analytics … efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely and fast. ...

join our Senior Leadership Team. This is a pivotal leadership role responsible for shaping and delivering our commercial strategy, bringing together Sales, Marketing, Customer Experience and Commercial Strategy under one accountable leader. This is an opportunity to influence the future direction of the business, working closely with … Executive Team and Board to drive sustainable growth, maximise customer value and ensure every commercial decision is backed by robust insight and measurable outcomes. What we offer: A £90,000–£100,000 starting salary, plus bonus, depending on experience 25 days annual leave plus bank holidays A performance ...

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about: As a Product Manager within our Enterprise Product team, you'll play … role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing CIO strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record of architecting … solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Customer Data & Resolutions. At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing ...

. Join NHS Blood and Transplant (NHSBT) and help improve donor experiences through a major digital transformation programme. Working within the Donor Experience Services team, you will ensure donor needs are considered throughout the donation journey and help deliver improved outcomes. The Donor and Session Programme (DASP … Pulse blood management system. The programme will transform technology and experiences across Blood, Platelet and Plasma donation services. We are seeking someone with experience supporting large transformation programmes, ideally within digital environments. A background in customer experience is desirable. You will be comfortable working in a complex ...

helping a large majority of our customers self serve problems. The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences. The Opportunity & Your Mission Were … looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to: Rebuild the support experience: Working closely with the teams Designer, Researcher, Analyst and Engineers, youll help to rebuild Wises support experience working from first principles. Youll ...

about building trusted relationships, creating outstanding experiences and delivering meaningful business outcomes. We’re looking for an experienced Project Manager who enjoys building strong customer relationships, leading projects with confidence and ensuring every customer receives an exceptional experience that delivers real value. Working closely with our consultants … technical specialists and customer success teams, you’ll lead customer projects from discovery and planning through to successful delivery and adoption. You’ll become a trusted adviser to customers, guiding them through their project journey while ensuring projects are delivered on time, within scope and to the highest ...

account performance. Take ownership for growing customers within their own portfolio, proactively identifying upsell, cross-sell, and expansion opportunities from usage data and customer review meeting. Build and progress account growth plans, converting identified opportunities into confirmed revenue. Schedule and attend customer meetings, including calls, on-site visits … training sessions. Deliver the customer renewal process to protect and grow portfolio value and achieve retention KPIs. Adopts the Account Management Playbook in providing the framework to successfully manage our customers. Supports the implementation/onboarding process for assigned customers, working with that team to ensure smooth implementation ...

hackajob is partnering directly with Accenture to hire for this role. Customer Data Strategy Consultant Consultant (CL9) London or Manchester Song AI and Data We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product … experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer ...

face conversations to create a completely new way of welcoming customers to Octopus. We’re changing the landscape of traditional field marketing and customer facing interactions. The role will be about more than simply bringing new customers to Octopus. You’ll lead a team responsible for welcoming new customers … around 90% of your time at venues with your team. You'll be right there in the action: coaching, supporting, and demonstrating what true customer love looks like so every individual can reach their potential You know that mind-blowing results don't happen by accident - they come from ...

lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. SUMMARY As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers … Contribute to the ongoing improvement of processes and efficiencies, actively collecting customer feedback. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. WHAT WE ARE LOOKING FOR Proven experience ...

About the role The Customer Technical Support Associate (Systems) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. The role specialises in remote technical diagnosis and resolution across Lightfoot products, connected devices, systems … customer portal. It supports the end to end customer journey through proactive fleet health, technical case ownership, portal and fleet administration, customer self serve guidance and timely escalation where remote resolution is not possible. Hours: 37.5 hours per week, Monday to Friday. Location: This is a hybrid ...

Building Society sector. You will be responsible for creating and converting new opportunities across UK Building Societies by helping these organizations navigate digital transformation, customer experience modernization, operational resilience, cybersecurity, cloud adoption, AI enablement, and regulatory change. You will identify whitespace opportunities, build trusted relationships with senior executives … partner of choice. Working closely with industry specialists, delivery teams, and technology partners, you will help Building Societies modernize legacy environments while supporting their customer-first and community-focused missions.Technology Services remains a key driver of our UK growth strategy, and you will be supported by deep industry expertise ...

activity and enhance creativity. From helping teams create on-brand content more effectively to exploring new ways to maintain consistency of tone, messaging and customer experience, you'll use modern tools and approaches to help our brand work smarter while staying true to who we are. Ultimately, this … impact, both inside and outside the business. What you will do Contribute to our evolving global brand strategy, ensuring a consistent and compelling brand experience across all channels Act as the guardian of the brand, providing guidance and approvals to make sure brand standards are maintained Manage and evolve ...

performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values. You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers … never promote what we cannot supply, and protect brand integrity Trade our DTC site and third-party channels for performance and profitability Customer experience and conversion Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what ...