1 to 25 of 34 Customer Experience Jobs in the South West

team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition … exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. ...

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time, Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over … homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits Private Medical Group Income Protection Car Allowance Bonus Scheme I'm working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud … alternative payment methods (APMs), wallets, payment performance, local payment preferences, fraud considerations, currency and localisation requirements, translated buyer-facing journeys where required, and the customer experience of completing a purchase with confidence across multiple brand and market contexts. Checkout & payment Domain Own the end-to-end buyer journey ...

account value, driving adoption of services, maximising retention. Manage pre‐ and post‐sales solutions, including proposals, RFPs, solutions, adoption of solutions and CSAT metrics. Experience and Skills required Experience in a SaaS environment (essential). Experience in enterprise‐level client relations, customer success or account management … essential). Strong and inspirational leadership. Strategic and commercially focused. Excellent stakeholder communication skills. Analytic approach using data‐driven insight. B2B customer journey management. Demonstrable experience in driving B2B customer satisfaction. Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics ...

talents for our clients in UK & Europe since 2007. Our client, an industry leading global manufacturer of imaging solutions, is looking for a Customer Solutions Operations Manager who will be responsible is responsible for identifying, developing, and implementing optimal operational systems to enhance the efficiency, effectiveness, and overall quality … customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes ...

clients in UK & Europe since 2007. Our client, an industry leading global manufacturer of imaging solutions, is looking for a Korean Speaking Customer Solutions Operations Manager who will be responsible is responsible for identifying, developing, and implementing optimal operational systems to enhance the efficiency, effectiveness, and overall quality … customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes ...

Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer ...

that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements. Work that matters What … Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals Improve optimisation of journeys and landing pages to improve conversion and customer experience Build and manage a clear, prioritised optimisation roadmap in consideration of business goals Collaborate with Product, Paid Media, Compliance, UX and Development teams ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

permanent. The role is hybrid - 2 days in the office and 3 days from home. The role: To provide administrative support to CRM (Customer Relationship Management) Team. Core Accountabilities: Provide administrative support to the CRM Team, including mailbox management, data processing and organising training events and meetings as required. … support mailbox and ensure timely response to queries, including referring enquiries as appropriate. Implement best practices to streamline email management and improve overall customer experience. Organise and support meetings and training events with colleagues and teams; and, where appropriate, external meetings and events. Support the team to maintain ...

This is an excellent opportunity for someone who is passionate about digital retail, driven to improve customer experience, and keen to contribute directly to online sales growth. You will work closely with the senior leadership team. The ideal candidate will be highly organised, digitally savvy, and excited about … Shopify themes using Liquid, HTML, CSS, and JavaScript, and collaborate with external developers when needed Optimise the website for SEO, digital merchandising, and improved customer journeys Monitor website performance, track key metrics (traffic, sales, conversions), and produce regular reports Test and troubleshoot issues to ensure a smooth user experience ...

hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will … records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service and communication Keeping up to date with hardware tools, technologies, and repair methods A typical working pattern is Monday to Friday ...

Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative … solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. There has never been a better time to be a startup, with improved access to modern technologies such as Machine learning levelling the playing ...

Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing. Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders. Key responsibilities for this … other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member Knowledge and experience required: Experience of providing administration support to a sales team and understanding of all sales processes in place Ability to manage situations and people ...

regional sites. You will enjoy enjoys being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you’ll be the go-to IT expert across several sites in the region. You’ll take ownership of onsite … systems are maintained and issues are resolved quickly Leading local IT projects, upgrades, and installations Building positive relationships with stakeholders and delivering a great customer experience What we’re looking for Previous experience in a Field Engineer or similar onsite IT support role Previous VIP/White ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. Salary: £40K - £49K dependent on experience + benefits Company bonus of up to £2,500 (based on company performance and will vary year to year) Pension of maximum total (employer … Instructor to actively assist in the Training delivery of an MBDA Complex System Ground Based Air Defence (GBAD) product to an Export Customer to the highest quality, on time and on cost. You will be required to be initially to be deployed overseas working as part of an MBDA ...

become the product data expert across the business, ensuring information remains accurate, compliant, and optimised to support procurement, supply chain, operations, sales, and customer experience teams. What's in it for you? You'll enjoy: Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free … backlog management, and SLA compliance Drive process improvements and workflow automation initiatives What We're Looking For We're looking for someone with: Proven experience in product data management, master data, or PIM environments Strong knowledge of product lifecycle management and data governance Advanced experience using ...

realisation, and delivery progress to stakeholders Balancing delivery momentum with platform stability, including prioritising defect resolution What We're Looking For Proven product management experience delivering IT-related change within a logistics or retail environment Solid understanding of agile working practices and product methodology Confident communicator and influencer … prioritisation decisions Analytical mindset with strong IT literacy A natural collaborator with excellent networking and stakeholder management skills at all levels Retail industry experience is desirable but not essential - what matters most is your ability to build, engage, and lead using robust product methodology. The Culture This organisation values ...

recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience. This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment … Doing Acting as a key point of contact for customers Supporting service requests, incidents and escalations Coordinating with technical teams to resolve issues Supporting customer onboarding and service adoption Monitoring customer satisfaction and service performance Identifying opportunities for service improvement Building strong customer relationships What ...

Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond. Thinking on your feet and solving issues first line. Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more! Training Following successful completion of your apprenticeship … Year 5 Months Positions Available 2 Closing Date Wednesday, 24th June 2026 Start Date Saturday, 1st August 2026 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Qualifications English GCSE, grade 4+ (Essential) Maths GCSE, grade 4+ (Essential) About the Employer Staffordshire County Council The core ...

supportive atmosphere where ideas flow freely. Their team seamlessly integrates with product owners to prepare sprint work, collaborates with account managers for optimal customer experience, and partners with operations to ensure stable and high-performing applications. What They're Looking For: While their current stack includes PHP, Slim … Framework, JavaScript, React, and MySQL, they're primarily interested in candidates with commercial experience in modern programming languages and a strong grasp of software development principles. Demonstrable experience with MVC frameworks and/or modern JavaScript frameworks is essential. Beyond specific technologies, they highly value (and encourage learning ...