1 to 25 of 82 Customer Experience Jobs in the South West

Description To lead the delivery and continuous improvement of Motability Operations' Continuous Research Programme, ensuring customer feedback is translated into timely, actionable insight that shapes business decisions and drives better customer outcomes. Working as part of the Customer Insight & Analytics team and reporting to the Customer Experience Insight Lead, you will be responsible for delivering and evolving the Voice of the Customer (VoC), Customer Satisfaction Index (CSI), HEARTbeat Programme and wider continuous customer listening ecosystem. You will ensure these programmes provide robust evidence to support customer experience improvement, Consumer ...

loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental in redefining and maturing how we engage with our customers after … transformative data-driven decisions, champion efficiency, and aspire to elevate customer engagement, we're excited to connect with you. Your day-to-day: CX & Service Design Leadership: Lead the development and execution of groundbreaking service design strategies that elevate post-booking customer experiences through the following capabilities: Data ...

enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption. This isn't a traditional marketing communications role. … expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer. About the Role This is a new strategic role designed to transform how Friends ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

What s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with … opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital ...

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Title: Customer Success and Retention Director Salary: c. £80,000 - £100,000 + discretionary bonus + commission OTE: £110,000 - £120,000 Location: Bath - hybrid, 2-3 days per week in office Join one of the UK's leading Public Sector Procurement SaaS businesses in an Executive leadership role … with ownership of customer success and retention. At Contracts Advance, we're helping organisations across the UK find and win public sector contracts. Since 2008, we've grown into a thriving SaaS business, with more than 3,000 organisations using our software and services to discover and secure contracts. ...

Senior Customer Service Advisor Red Recruitment is recruiting an experienced and customer-focused Senior Customer Service Advisor for an innovative financial technology business This is an excellent opportunity to join a close-knit business with a friendly, family feel. You will handle a mixture of telephone … email enquiries, helping customers and retail partners navigate financial applications, resolve technical queries and receive an excellent standard of service. Package for a Senior Customer Service Advisor Salary : £28,000 per annum Hours : Monday to Friday, 9am-5pm Contract : Permanent Location : Fully remote or office-based Opportunity to join ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

Join a growing Digital team and shape the online customer experience Work with Salesforce Commerce Cloud, SEO, HTML & CSS in a collaborative environm Hybrid working, excellent benefits and genuine opportunity for a permanent role Web Merchandiser U xbridge, West London (Hybrid – 3 days office/2 days home … Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites ...

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits Private Medical Group Income Protection Car Allowance Bonus Scheme I'm working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings … creators, and changemakers. We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network. What ...

they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!About the role# Full Stack Senior Software Engineer with a strong … frontend focus, working across React, TypeScript, GraphQL and modern frontend architecture patterns. You'll help build customer journeys that enable clients to discover investments, compare savings products, search financial instruments and complete account opening and transfer journeys across the Discover platform.**We're expanding our Discover engineering team ...

will own the end-to-end ecommerce trading strategy across both WBJ (B2B wholesale) and Tish Lyon (D2C), driving revenue growth, profitability and customer experience across two distinct commercial models. You will own Ecommerce strategy & trading - Full ownership of online revenue and commercial KPIs across … site, including campaigns, promotions and product launches. Conversion & customer experience - Continuous CRO through a regular programme of A/B testing, landing page and checkout improvements, site speed and mobile commerce performance across both brands, alongside strategies to reduce cart abandonment. Performance marketing alignment - Working with ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across … retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building ...

Desk Advisor to join a well established and growing business based in Bournemouth. This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with … internal teams to ensure a seamless customer experience. Benefits 28,000 to 31,000 per annum 33 days annual leave including Bank Holidays Company pension Company sick pay Career development and progression opportunities Employee referral programme Performance related salary reviews Company events and team socials Free flu jabs ...

improving performance, reducing downtime and increasing energy efficiency. This is an opportunity to join a forward-thinking, collaborative engineering environment where technical expertise and customer-focused problem solving are highly valued. Responsibilities Technical Support & Application Engineering Provide pre-sales and post-sales technical support for motor control products, including … soft starters, motor control, and motor protection solutions Review customer applications and specifications, recommending appropriate technical solutions Support customers, distributors, and sales teams with product selection, commissioning guidance, troubleshooting, and application advice Respond to technical enquiries promptly and professionally, ensuring high levels of customer service Deliver technical training ...

provide emergency support. Work closely with internal technical teams to resolve more complex issues. Maintain accurate records of installations, repairs and equipment replacements. Customer Installations Complete new customer installations for both wireless and FTTP broadband services. Ensure every installation is completed to the highest quality standards. Explain equipment … services clearly to customers. Deliver an outstanding customer experience on every visit. Health & Safety Follow all company Health & Safety policies and procedures. Work safely at height, on rooftops and when operating Mobile Elevating Work Platforms (MEWPs). Report hazards and safety concerns promptly. Maintain compliance through ongoing training ...

strategy aligned to our business goals. Building and leading a high‐performing Product function, embedding best practice across Product Management and Product Ownership. Creating customer‐led product roadmaps that deliver measurable business outcomes. Driving product innovation using customer insight, operational feedback and market intelligence. Identifying opportunities to apply … automation and intelligent workflows to improve customer experience, productivity and operational efficiency. Leading product‐led transformation programmes that simplify processes and improve the way we work. Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully. Establishing clear governance, prioritisation frameworks ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

About the job you’re consideringIn Digital Customer Experience we specialize in navigating our clients through the complexities of large-scale, technology-driven transformation programs, using our skills to drive outstanding delivery. Having the right people using the right methodology and following the right process gives every client … technologies selected and the way that they are implemented meet the business objectives of our clients. There are several disciplines within the Digital Customer Experience team: delivery, business, integration and digital architects and technical managers, and many of our people can perform in more than one of these ...