1 to 25 of 81 Customer Experience Jobs in the South West

to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: Customer Experience Manager Salary: £32,000 - £35,000 DOE per annum … support/Complimentary tea and coffee in the office/Attractive holiday package/Free Broadband (after probation has been passed). Location: Liskeard Office Role Purpose: As the Customer Experience Manager and a key member of the Customer Experience team, you will play a key role in ensuring that Wildanet offers an excellent customer experience throughout the customer journey and lifecycle that anticipates and addresses our customers' needs and eliminates the need to contact Wildanet for help and support. This role will also lead the development and execution of outbound customer engagement strategies, ensuring proactive communication, complaint resolution, and quality assurance across all customer touchpoints. Main Responsibilities The Customer More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed’s friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care RepresentativeBath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK At … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you’ll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! Customer Success Manager - Remote within UK or Belgium Immersive is hiring! Could you be our next Customer Success Manager? We're looking for an experienced, proactive and value driven … individual to join our established Customer Experience team in the UK. The essence of our Customer Success team is customer obsession. In fact, "Customer Centricity" is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer … customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like "The best tool for learning cyber security", "A great platform to learn and gain hands on experience on tools" and "Immersive is a must have for every organisation," you can see why customer obsession is the core of who we are, and our Customer More ❯

merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment … employees for personal and professional success. What's Exciting About The Role We are transforming the way we support our global customers, and we're looking for a Global Customer Success Manager (CSM), Enterprise to play a key role in driving customer satisfaction, retention, and operational excellence across Verifone's worldwide network. You will serve as the primary … onboarding through steady-state operations, ensuring they achieve their business objectives and receive best-in-class support at every stage. You will act as a trusted advisor - proactively tracking customer health, identifying opportunities for improvement, resolving escalations, and coordinating internally to deliver seamless global support. This is a highly visible, relationship-driven role that sits at the intersection of More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

fast-growing technology company that is transforming how organisations connect with their customers through industry leading cloud-based solutions. Their focus lies in delivering exceptional customer experience (CX) platforms, partnering with global leaders to provide innovative, scalable, and impactful technology. The Role We are seeking a strategic and hands-on Account-Based Marketing Manager to lead and execute … leaders to ensure campaign content aligns with broader objectives and delivers impact. Budget Support: Assist in forecasting and managing ABM campaign budgets, ensuring efficient allocation and maximum ROI. Skills & Experience 4+ years’ experience in B2B marketing, with a strong focus on ABM. Proven success in driving pipeline growth through targeted, data-driven campaigns. Proficiency in HubSpot CRM, marketing … creation skills. Excellent stakeholder management skills – both internally and externally. Analytical mindset with the ability to interpret data and optimise strategy. Comfortable working in a fast-paced, agile environment. Experience in networking and building strategic relationships. Desirable SaaS marketing experience Adobe Suite experience Why Join ? They are thrilled to be certified as a "Great Place To Work More ❯

fast-growing technology company that is transforming how organisations connect with their customers through industry leading cloud-based solutions. Their focus lies in delivering exceptional customer experience (CX) platforms, partnering with global leaders to provide innovative, scalable, and impactful technology. The Role We are seeking a strategic and hands-on Account-Based Marketing Manager to lead and execute … leaders to ensure campaign content aligns with broader objectives and delivers impact. Budget Support: Assist in forecasting and managing ABM campaign budgets, ensuring efficient allocation and maximum ROI. Skills & Experience 4+ years’ experience in B2B marketing, with a strong focus on ABM. Proven success in driving pipeline growth through targeted, data-driven campaigns. Proficiency in HubSpot CRM, marketing … creation skills. Excellent stakeholder management skills – both internally and externally. Analytical mindset with the ability to interpret data and optimise strategy. Comfortable working in a fast-paced, agile environment. Experience in networking and building strategic relationships. Desirable SaaS marketing experience Adobe Suite experience Why Join ? They are thrilled to be certified as a "Great Place To Work More ❯

fast-growing technology company that is transforming how organisations connect with their customers through industry leading cloud-based solutions. Their focus lies in delivering exceptional customer experience (CX) platforms, partnering with global leaders to provide innovative, scalable, and impactful technology. The Role We are seeking a strategic and hands-on Account-Based Marketing Manager to lead and execute … leaders to ensure campaign content aligns with broader objectives and delivers impact. Budget Support: Assist in forecasting and managing ABM campaign budgets, ensuring efficient allocation and maximum ROI. Skills & Experience 4+ years’ experience in B2B marketing, with a strong focus on ABM. Proven success in driving pipeline growth through targeted, data-driven campaigns. Proficiency in HubSpot CRM, marketing … creation skills. Excellent stakeholder management skills – both internally and externally. Analytical mindset with the ability to interpret data and optimise strategy. Comfortable working in a fast-paced, agile environment. Experience in networking and building strategic relationships. Desirable SaaS marketing experience Adobe Suite experience Why Join ? They are thrilled to be certified as a "Great Place To Work More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

Job Title: Solutions Architect Department: Public Sector Services Management Responsibility for: No Travel Required : Yes Salary: £60,000 - £80,000 depending on experience Reports to : SVP Business Development Location: Home Based/On-site as required Contract Type: Permanent Job Summary/Overview Working as part of the Public Sector Business Development Team, the role is to be a … response to identified client requirements. You will identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. You will be regularly engaging with the wider TP Transformation and Innovation (T&I) team, partners and third-party supplier base, as well as drawing on our relevant … requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/ITN/RFP/BAFO Understanding of how AI can More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯