1 to 25 of 59 Customer Experience Jobs in the South West

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment … where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers More ❯

CRM/CX Marketing Manager Chelsea, London | 5 days on site £50,000£63,000 base + 12% bonus + 9% pension + benefits Are you a CRM or CX marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer … Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns Collaborate daily with marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external … tools (APIs, imports/exports) Work closely with agency developers to QA, build, and launch personalised email and cross-channel communications Keep up to date with best practices in CX, CRM and data protection (GDPR) What Were Looking For 5+ years of CRM or CX platform experience Any Platform experience is fine Hands-on expertise in campaign management More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford Role Summary: As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in … of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense … communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce. Person specification Board level influencing and operating experience (incl. budget management). Establishing a vision and goals for the organisation/units and to establish a system of measuring effectiveness of goal attainment. Proven track record in More ❯

Our mission is bold and simple: Strength Brings Freedom. We believe strength training unlocks the freedom to live fully, physically, mentally, and emotionally. Our four operational pillars: Innovation, Value, Customer Service, and Community - guide every decision we make. OUR CORE VALUES: Think Like a Customer: We empathize with our customers and understand the 'why' behind every decision we … own and scale REP Europe's entire online sales engine. From Shopify to Amazon FBA, you'll be responsible for driving revenue, optimizing conversion, and delivering a seamless digital customer experience across every UK market we serve. As Director of Digital & Ecommerce, you'll lead the strategy and execution for all online sales channels, ensuring our storefronts not … only look world-class but perform at a world-class level. You'll combine data-driven decision-making with a deep understanding of localization, ensuring every market gets an experience that feels made for them. You'll work closely with Brand, Operations, and Customer Service to ensure the entire digital journey - from the first click to the final More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service … fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. What youll be doing: Youll be the … go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact analysis experience in this area is More ❯

CRO DIGITAL EXPERIENCE LEAD THEALE – 3X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY A well-established British retailer and distributor within the direct-to-consumer space is growing its digital performance function. Known for its strong brand presence and customer-focused approach, the business … offers a curated product range across several well-known platforms, including web and mobile. As part of a wider digital transformation, the business is investing in building out its customer experience and optimisation capabilities across multiple brands. THE ROLE This is a newly created role with full ownership of Conversion Rate Optimisation (CRO) strategy across digital platforms. You … ll work closely with stakeholders to analyse user behaviour, identify pain points, and develop data-driven strategies to enhance customer journeys. This role is ideal for someone who enjoys getting into the data using tools like Fullstory or Hotjar, spotting opportunities, solving problems, and executing meaningful improvements. You won’t be building tests yourself but should be comfortable with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the … analysis to support key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst More ❯

/3rd line firewall configuration and troubleshooting oWorking on a varied ServiceDesk within the ITIL framework oScoping and designing solutions for clients oDelivering on-site and remote projects •Required Experience: oFortinet NSE4 certification or equivalent experience oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing oMicrosoft Intune and Entra ID (Prev. Azure AD) oEmail Protection and … security oThorough understanding of Web Filtering configuration oAruba Wired and Wireless •Desirable Experience: oPrevious experience delivering IT Services within schools or educational organisations oBarracuda Email Protection oServer and Storage Technologies (Hyper-V, VMware, HPE) oVeeam or other backup technologies oSophos or other XDR technologies 1.6.2. Responsibilities and Tasks •Leverage our portfolio of accomplished industry-leading technologies to: oAct … from discovery through to completion Resolving and acting as a point of escalation for all customers. •Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently. oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

logistics solutions that support Nisbets' growth across the UK and international markets. The successful candidate will play a key role in shaping scalable, sustainable logistics practices that enhance agility, customer experience, and operational efficiency. You will act as the bridge between commercial strategy and operational execution-developing, modelling, and delivering high-impact solutions in collaboration with cross-functional … implementation of process improvements across logistics operations. Stay informed on industry trends and emerging technologies to inform strategic design thinking. Collaborate with commercial and account management teams to translate customer needs into viable operational solutions. Capabilities, Skills and Experience Required Minimum 5 years' experience in logistics, supply chain design, or consulting roles. Proven track record in designing … solutions for complex, multi-site operations. Strong understanding of transportation networks, warehouse operations, and supply chain principles. Proficiency in data analysis tools (Excel, SQL, Power BI) and simulation techniques. Experience with ERP and WMS systems (e.g. SAP, Oracle, Manhattan). Excellent stakeholder management and communication skills. Commercial acumen with the ability to balance cost, service, and growth objectives. Strong More ❯

of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned … and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop … and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong More ❯

of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned … and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop … and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong More ❯

SaaS, Data Analytics, Insights, Ai Driven Do you love turning bold ideas into products that people actually use and get excited about? Distil is searching for a hands-on, customer-obsessed Product Manager to own our AI-powered SaaS product lifecycle, from conception to launch and beyond. We help businesses unlock smarter insights with our modular AI-driven solutions … transforming how they engage with their customers to offer a better customer experience whilst maximising revenue & profit. Your work here won’t just add features it will directly shape how our clients grow and succeed. You’ll be Distil’s first dedicated Product hire. That means you’ll play a key role in defining the product function, help … Driving features from idea → delivery → iteration, ensuring each release makes an impact. Acting as the bridge between customers, design, engineering, sales, and marketing. What we’re looking for Proven experience as a Product Manager in SaaS or B2B tech environment. Strong discovery, UX, and roadmap planning skills. Experience working closely with engineering teams, in an Agile manner, to More ❯

SaaS, Data Analytics, Insights, Ai Driven Do you love turning bold ideas into products that people actually use and get excited about? Distil is searching for a hands-on, customer-obsessed Product Manager to own our AI-powered SaaS product lifecycle, from conception to launch and beyond. We help businesses unlock smarter insights with our modular AI-driven solutions … transforming how they engage with their customers to offer a better customer experience whilst maximising revenue & profit. Your work here won’t just add features it will directly shape how our clients grow and succeed. You’ll be Distil’s first dedicated Product hire. That means you’ll play a key role in defining the product function, help … Driving features from idea → delivery → iteration, ensuring each release makes an impact. Acting as the bridge between customers, design, engineering, sales, and marketing. What we’re looking for Proven experience as a Product Manager in SaaS or B2B tech environment. Strong discovery, UX, and roadmap planning skills. Experience working closely with engineering teams, in an Agile manner, to More ❯

is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic … leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly … Automate to increase efficiency Support recruitment, onboarding, and staff planning for the Service Desk function Engage with executive and client stakeholders, representing the service desk and maintaining client confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft More ❯

to' data expert within the team, you'll be expected to dive deep into large datasets from multiple sources, transforming complex information into clear, actionable insights that help improve customer experience and business performance. You'll be the storyteller behind the numbers and use problem-solving techniques and root cause analysis for spotting trends, fixing issues, and find … share your findings with both technical and non-technical teams. We're looking for someone from a strong analytical background who is proficient in Microsoft Excel, SQL and PowerBI. Experience in product data analysis would be beneficial for this role. As a Product Data & Insight Analyst at RAC, you'll get benefits that go the extra mile Earnings That … records and document the processes to share learnings with wider team Support the teams with ongoing processes, looking for ways to improve and streamline What you'll need Proven experience indata mining using various tools and techniques including SQL, Power BI & Excel. Demonstrable analytical skills Excellent communication skills. Highly organised with a keen eye for detail and a proactive More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

flexible working! Top 3 skills needed for this role: Ability to collaborate across disciplines to co-create solutions Proven track record for creating innovative products and delivering to market Experience in driving adoption, engagement and sentiment outcomes through brilliant product experiences What this role is all about: Join our Global Enterprise division, where we design and deliver innovative products … and exceptional experiences for members and advisers. As Head of Product, you'll lead product strategy and execution across customer journeys, ensuring seamless, customer-centric experiences aligned with our future operating model. Key Actions Product Strategy & Roadmap: Translate journey strategies into actionable roadmaps across Advisers, Employers, Members, and more Team Leadership: Build and conduct a high-performing product … parties reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers What do you need to thrive? Proven experience in product leadership and building consumer-grade products Strong collaboration skills across engineering, design, and business teams Outcome-focused mindset with a passion for customer experience Analytical More ❯

to include automation in all aspects of our business is key to our ability to respond and succeed. This role requires you to bring your software development skills and experience to deliver automation and software products designed to take code and configuration through stages of test and validation into production. You will be working with colleagues to work towards … different scenarios, assesses alternative resolutions and reaches a decision. Growth Mindset: The belief that talent, ability and skills can be developed through a commitment to continuous learning and reflection Experience you'll have Mandatory: Python Version Control - Gitlab Nice to have: Java CI/CD Docker Building and testing APIs (any framework) Unit testing Requirement gathering Previous experience … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision More ❯

are looking for a highly motivated and creative Digital Design Apprentice to join our growing team. This is an exciting opportunity for a designer to gain hands-on industry experience while studying towards a BA (Hons) Digital Design Integrated Degree Apprenticeship at Middlesex University. Role You’ll work alongside our Marketing and Sales team, contributing to real projects and … and ensure files and assets are managed and stored correctly. Adhere to global brand standards in local execution and support local activation of global assets and campaigns. Gain practical experience in typography, layout, image editing, rendering and motion graphics. Requirements: Some experience in Graphic/Hybrid/Digital Design and ability to produce and amend graphics with a … passion for creativity. Experience or passionate in coffee or food & beverage beneficial Highly organised and detail-oriented individual, experience of project management or coordination is desirable. Self motivated and ambitious individual. Looking to grow Marketing career and not afraid to take on new challenges. Desire to learn is critical for this role. Eligible to study on the Digital More ❯