26 to 50 of 144 Customer Experience Jobs in the South West

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

Customer Support Technician Location: Weymouth, Dorset Salary: £25,000 - £35,000 Job Type: Full-time, Permanent A well-established technology business is seeking a Customer Support Technician to join its experienced technical support team at its Weymouth headquarters. This is a varied role combining technical customer support … repair, making it ideal for someone with a technical or engineering background who enjoys solving problems and working directly with customers. The Role As Customer Support Technician, you will provide technical support to customers via telephone, email and online platforms, helping to diagnose and resolve technical issues promptly. Alongside ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

About the job you’re consideringIn Digital Customer Experience we specialize in navigating our clients through the complexities of large-scale, technology-driven transformation programs, using our skills to drive outstanding delivery. Having the right people using the right methodology and following the right process gives every client … technologies selected and the way that they are implemented meet the business objectives of our clients. There are several disciplines within the Digital Customer Experience team: delivery, business, integration and digital architects and technical managers, and many of our people can perform in more than one of these ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading end-to-end delivery of assigned initiatives with a structured, customer-centred approach. ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high-value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well-suited for a commercially ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

more Our client, a leading organisation delivering business-critical technology and connectivity services, is hiring a 1st Line IT Engineer to support a key customer from their Salisbury office. This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You'll help … compliance through MDM platforms and coordinate appropriate remediation. Identify recurring issues and contribute to root cause analysis and incident reporting. Build strong relationships with customer stakeholders, maintaining a high standard of service. Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. ...

Engineer (KE) and drive the future of product configuration! You'll lead Logik.AI configuration development initiatives in support of Spirent products, shaping how customers experience our complex solutions. In this position, you'll architect intelligent configurator logic and rules that seamlessly integrate across our ecosystem, transforming complex product information … into intuitive customer experiences. Ideal candidates bring strong technical expertise, proven coding excellence, analytical mindset, meticulous attention to detail, and a genuine passion for solving complex engineering challenges with innovative solutions. If you thrive in a dynamic, collaborative, and fast-paced environment where your expertise directly impacts product innovation ...

surgery team. This role would suit someone who is friendly and empathetic, highly organised and accurate, calm when busy, confident using computers, experienced in customer service or office work and willing to learn and work as part of a team. Working at our practice in Street, Somerset offers … policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time. Person Specification Experience Essential Experience of working accurately and calmly under pressure Excellent Communication Skills Can demonstrate versatility, flexibility and enthusiasm Desirable Experience of working ...

Engineer to join a growing FinTech organisation building innovative digital financial services products. You'll play a key role in designing, developing, and enhancing customer-facing Android applications used by thousands of consumers and businesses, helping to deliver secure, scalable, and intuitive mobile experiences. Working within a collaborative Agile … Design, build, and maintain high-quality Android applications using modern Android technologies. Develop robust, scalable, and secure mobile solutions that support financial transactions and customer account management. Collaborate with Product, UX/UI, and Engineering teams to deliver new features and product enhancements. Contribute to application architecture, technical design ...

Engineer to join a growing FinTech organisation building innovative digital financial services products. You'll play a key role in designing, developing, and enhancing customer-facing Android applications used by thousands of consumers and businesses, helping to deliver secure, scalable, and intuitive mobile experiences. Working within a collaborative Agile … Design, build, and maintain high-quality Android applications using modern Android technologies. Develop robust, scalable, and secure mobile solutions that support financial transactions and customer account management. Collaborate with Product, UX/UI, and Engineering teams to deliver new features and product enhancements. Contribute to application architecture, technical design ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

Account Manager to join a growing international technology business based in Bournemouth. This is a fantastic opportunity for a proven B2B salesperson with SaaS experience to work on an exciting AI-powered Microsoft Teams solution, managing warm inbound opportunities and developing existing enterprise accounts. There is no cold calling … opportunities from initial conversation through to close. The Role Qualifying inbound B2B leads and converting trials into paid subscriptions Managing and growing existing UK customer accounts Conducting product demonstrations and presentations Identifying upsell and account growth opportunities Managing your sales pipeline and keeping opportunities moving forward Building strong relationships ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

About the Role This role sits within the DFTS team, supporting Secure Services across Bristol, Chippenham and Reading. You will work in a secure, customer-focused engineering environment where reliability, safety and professional standards are essential. As a Secure Services Engineer, you will help deliver and maintain critical services … customers who depend on BT to keep them connected. Your work will support service performance, improve customer experience and help resolve issues quickly and effectively. The role supports BT Group’s priorities by putting customers first, simplifying how we work and using skills, teamwork and technology to deliver ...

solve problems, improve how things work and have a real say in how our ad operations capability develops. We’re looking for someone with experience in Ad Operations, Ad Tech, ad trafficking or campaign optimisation who understands how digital campaigns are set up, managed and optimised. What … Line Manager Actively work on agreed objectives and personal development plan for continuous improvement and contribution to the delivery of key functional objectives Qualifications Experience working in a fast-paced environment, with the ability to manage changing priorities Experience in ad trafficking and campaign optimisation within ...

evidence records in line with agreed programme standards support change control, milestone tracking and delivery assurance across agreed CAST activity track delivery against the Customer Experience Strategy, public action plan and internal delivery plan ensure workstream leads provide timely, consistent and evidence-based updates. 3. Required skills … experience Project Manager - Interim project management and PMO experience in a complex organisation ability to coordinate meetings, actions, workshops, stakeholder inputs and day-to-day delivery activity good documentation management, version control and project administration discipline experience supporting change control, delivery assurance and escalation of blockers experience ...

role will cover a broad range of work across the UK Cards product. Driving product and growth initiatives You will identify opportunities to improve customer experience, engagement, conversion and business performance. Examples include: Designing and running experiments across acquisition, onboarding, engagement and retention Improving customer journeys, product … features and servicing experiences Using data and customer insights to prioritise product opportunities Defining MVPs and validating ideas before committing engineering resources Working closely with engineering teams to deliver high impact improvements Building operational leverage and AI-enabled workflows We want someone who actively looks for smarter and more ...

mission and what we offer . Job Description About The Team The Global KYC and Onboarding Squad is improving Wise's KYC and onboarding experience by reducing three things at the same time: Financial crime risk, by making reviews, controls, and decisioning more effective. Operational cost, by automating repeatable … work and improving how agents handle complex cases. Customer friction, by making verification clearer, faster, and easier to complete. Business Onboarding Verification focuses on business customers. Businesses are not simple identity objects: they are legal entities connected to directors, shareholders, UBOs, authorised signatories, employees, documents, registry data, vendor data ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...