51 to 74 of 74 Customer Experience Jobs in the South West

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer … is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to resolution. The role requires you to … work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers on diagnosing issues on their contact More ❯

including Bank Holidays), paid time off over Christmas, a workplace pension, paid breaks, and exciting spot prizes! Supportive Environment: Work alongside a talented sales team committed to delivering exceptional customer experiences. Engage in social activities and thrive in our inspiring workplace! **Your Role:** As a Sales Lead Generator, you will focus on identifying and cultivating business sales leads that … live-call scenarios that will build your confidence and skills! **Who You Are:** You possess excellent communication skills, able to simplify technical solutions for non-technical clients. You have experience with CRM systems for effective data management and lead tracking. While previous experience in the telecom or technology sector is a plus, a positive attitude and a willingness … to learn are even more important! **Qualifications** Proficient in CRM software to manage customer relationships effectively Strong organisational skills to prioritise tasks and manage time efficiently Excellent communication skills for engaging with clients and understanding their needs solid customer service experience to ensure client satisfaction Familiarity with Microsoft Office Suite for reporting and documentation purposes Proven sales More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

Finance Customer Success Agent - Accounting Software Support Are you a finance professional with a passion for customer service and problem-solving? This is a fantastic opportunity to join a growing software business as a Finance Customer Success Agent , supporting clients in getting the very best from their accounting platform. The Role: You'll be the first point … of contact for clients, managing inbound queries via phone and email, diagnosing and resolving technical or process-related issues, and ensuring an excellent customer experience. You'll also work closely with internal teams to escalate more complex queries and help shape product improvements. What We're Looking For: Minimum 3 years' experience in a finance role , with strong … hands-on use of accounting software. Background in customer support or client-facing roles is highly desirable. Excellent communication, problem-solving and organisational skills. A proactive, collaborative approach with strong attention to detail. Working Pattern: This role is ideally office-based full time during training and onboarding. Once you're fully confident in the role, there is potential to More ❯

week Pay Rate: £400.00 per day Job Ref: (phone number removed) Job Responsibilities Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources. Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering … re-engineering. Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy. Provide corporate and service-specific support to understand customer behavior and improve customer experience. Evaluate information from various sources and provide executive summaries with supporting recommendations. Lead and undertake service reviews, run stakeholder workshops, and prepare business … studies, cost-benefit analysis, and influence solution design. Define and agree deliverables with stakeholders and ensure successful execution of plans. Design service business processes to become more efficient and customer-focused. Develop organization, process, and technical design proposal blueprints for future improvements. Source, review, write, and present management information reports and briefs to stakeholders. Support professional development planning, objective More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team … to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources and skill levels are fit for purpose Work with … engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management More ❯

for someone who’s eager to kick-start a career in sales, marketing, and eCommerce while learning hands-on skills in a fast-paced business environment. You’ll gain experience across multiple areas of the business, from managing stock and supporting customers to marketing and online sales. Role We’re looking for a motivated and enthusiastic apprentice to join … our team. As part of your apprenticeship, you’ll also receive structured training and mentoring to help you develop your professional skills. Sales & Customer Support: Assist with quoting, invoicing, and processing orders. Support the sales team with cold calling and onboarding new accounts. Organise and book virtual and face-to-face meetings with clients. Provide excellent customer service … accurate. Monitor and update stock availability online. Support digital marketing activities, including campaigns, promotions, and social media. Collaboration & Operations: Liaise with other departments to ensure smooth order fulfilment and customer satisfaction. Contribute to cross-team projects that enhance customer experience. Training On-the-job training in the workplace Taught sessions via New College Swindon Opportunity for a permanent More ❯

KPI'S. You will be a hands-on leader, coaching and developing your team members to ensure you hit sales targets and provide our customers with a five star customer experience. You will be responsible for delivering against team sales targets ensuring systematic pipeline build and management, as well as guaranteeing all customers and prospects have a positive experience … and detailed reviews of business processes. Required profile: Qualifications & Skills Fluent in sales techniques and able to share best practices. A master at coaching, mentoring and people management. A customer advocate, with the ability to translate this into actions within your team. Commercially astute, and able to interpret often complex data. Confident in your ability to report on team … performance, and able to present outcomes to senior leaders within the business. Decisive and analytical, energetic and nurturing. Previous experience with Salesforce and Microsoft applications is desirable. What we offer: Benefits & Perks Commission plan. 4 x Life insurance. Pension scheme with 5% employer contribution. Private healthcare. 25 days holiday (plus holiday buy/sell) Summer socials, team activities and More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring … SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant … drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational skills Experience managing IT service delivery teams Good understanding of Windows and Office tools Excellent customer service and communication skills ITIL knowledge/accreditation Active SC Clearance is essential If More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring … SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant … drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational skills Experience managing IT service delivery teams Good understanding of Windows and Office tools Excellent customer service and communication skills ITIL knowledge/accreditation Active SC Clearance is essential If More ❯

quality technical documentation to support innovative products used in high-tech industries. Youll collaborate with diverse teams to ensure accuracy and clarity, playing a pivotal role in delivering exceptional customer experiences. The company is dedicated to fostering an inclusive, supportive environment with excellent opportunities for career development and work-life balance. Key Responsibilities Documentation Creation and Management - Produce, develop … in engineering labs Collaboration and Communication - Liaise with engineers, technicians, and subject-matter experts to resolve technical queries - Collaborate with Sales and Marketing teams to support project launches and customer needs - Communicate technical details effectively to diverse audiences, tailoring content appropriately Process and Compliance - Maintain robust documentation systems, including version control and editing processes - Ensure timely organisation, management, and … photographs and illustrations to enhance documentation - Use tools like MadCap Flare, Adobe Acrobat, SolidWorks/SolidEdge, and Microsoft Office effectively The Person/Qualifications - Strong technical writing skills with experience in document review cycles - Proficiency in PC-based applications, including desktop publishing, photo editing, or CAD software - Ability to research, analyse, and communicate complex technical information - Familiarity with manufacturing More ❯

a quick SQL query to answer a question. You think about quality early - performance, reliability, security and auditability - and you communicate clearly, keeping people aligned with short, regular updates. Experience in B2B SaaS is important; familiarity with assurance/compliance, governance or reporting is a bonus. The Role You’ll work closely with our Chief Product and Technology Officer … list of impressive customers. We’ve secured significant investment both to accelerate the build of our product and to hire a team of passionate experts to deliver an outstanding customer experience. It’s going to be an exciting journey. We believe we have a unique product that will only get better. We celebrate diversity and how it can empower More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … Willingness to both share your knowledge and learn from others A proactive approach towards looking for risks and problems Desirable Skills and Technologies Deep knowledge and understanding of virtualisation Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure Experience or knowledge of various Red Hat related products, including Satellite More ❯

SQL Database Developer I am working with a well established retailer that is investing heavily in technology to streamline operations and enhance customer experience. With a strong focus on in-house development and automation, they're looking to hire a SQL Database Developer to support their growing infrastructure and help build the tools that power day-to-day operations. … systems Ensuring database performance and reliability across internal platforms Collaborating with developers to support application features and troubleshoot issues To be successful in this role, you will have: Strong experience in SQL database development Advanced knowledge of Microsoft SQL Server and stored procedures Strong understanding of database design, optimisation, and performance tuning Some of the role details include: Salary More ❯

SQL Database Developer I am working with a well established retailer that is investing heavily in technology to streamline operations and enhance customer experience. With a strong focus on in-house development and automation, they're looking to hire a SQL Database Developer to support their growing infrastructure and help build the tools that power day-to-day operations. … systems Ensuring database performance and reliability across internal platforms Collaborating with developers to support application features and troubleshoot issues To be successful in this role, you will have: Strong experience in SQL database development Advanced knowledge of Microsoft SQL Server and stored procedures Strong understanding of database design, optimisation, and performance tuning Some of the role details include: Salary More ❯

SQL Database Developer I am working with a well established retailer that is investing heavily in technology to streamline operations and enhance customer experience. With a strong focus on in-house development and automation, they're looking to hire a SQL Database Developer to support their growing infrastructure and help build the tools that power day-to-day operations. … systems Ensuring database performance and reliability across internal platforms Collaborating with developers to support application features and troubleshoot issues To be successful in this role, you will have: Strong experience in SQL database development Advanced knowledge of Microsoft SQL Server and stored procedures Strong understanding of database design, optimisation, and performance tuning Some of the role details include: Salary More ❯

for a change focussed individual, to come on board and really shape and take responsibility for the successful implementation of strategic projects across the business. Our client is a customer centric, financial services provider who pride themselves in a first-class customer experience. This is a proactive role focussed on delivery of change and business readiness, working closely … milestones Developing and maintaining project plans, risk and issue logs, and stakeholder engagement plans. Supporting business analysis to refine processes and operating models The successful individual will possess: Proven experience delivering change and implementation projects, ideally in financial services or other regulated sectors (Mortgage Sector experience would be highly desirable) Strong knowledge of change management and project delivery More ❯

If they use vehicles, youll be speaking to them! Every call is your opportunity to create positive interactions and generate your own success. These experiences will benefit our new customer, our business, and your career. Required profile: Joining us with previous sales experience, maybe in a contact centre or office environment, well help you progress promisingly in your … grit, and your outgoing personality. If youre not resilient, this isnt the role for you. It goes without saying that youll be serious about sales and all about great customer experiences. Youll be spontaneous, enthusiastic, and always craving success. Where others see challenges, you see opportunities! If you know your way around a computer, CRM systems, Microsoft products and More ❯

Ready to start your career in tech? At Route 101, youll get real, hands-on experience working with the latest digital tools while learning the skills you need to build a future in IT. This apprenticeship is about more than just trainingits a chance to earn while you learn and take the first step into an industry full of … youll never feel like youre on your own. If youre curious, motivated, and excited to grow, Route 101 is the place to start your journey. On top of great experience, youll earn a £17,000 salary, enjoy 25 days holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some … of the most exciting technology shaping the future of customer experience. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to More ❯

track record in medical device sales within secondary care your success in driving growth and building strong relationships will be highly valued and rewarded. Clinical insight makes a difference experience in a clinical setting is an advantage, giving you the confidence to connect with healthcare professionals on a deeper level. Bring your strengths to the table we re looking … communicators with strong business acumen who can combine commercial flair with empathy and understanding. A broad skillset is welcomed if you re coming from a pharmaceutical background, your transferable experience and drive to succeed will also be highly regarded. Role Responsibilities for a Business Development Manager Shape the market landscape: Analyse key healthcare markets, identify priority customer groups … account management expertise to truly listen to customers, understand their challenges, and provide reliable, efficient solutions that make a real difference. Deliver impact where it matters most: Provide outstanding customer service while keeping patient outcomes at the heart of every interaction. Proactively spot opportunities to add value, strengthen relationships, and enhance the customer experience. Recruitment Process 2/ More ❯