51 to 75 of 82 Customer Experience Jobs in the South West

Customs teams with administrative and operational activities. Use digital systems to monitor shipments and customs activity. Explore how Artificial Intelligence can improve productivity and customer service. Help identify opportunities to automate repetitive tasks. Create guides and resources to help colleagues use digital tools confidently. Use Microsoft Copilot and other … opportunities and improvements. Support digital improvement projects across the Customs function. Build dashboards, reports and presentations to communicate insights. Work with colleagues across Operations, Customer Experience and Technology teams. Continuously look for smarter, faster and more efficient ways of working. Training The AI & Digital Support programme integrates live ...

this a fast-paced and rewarding opportunity. Alongside deployment activities, you will also provide hands-on IT support to end users, ensuring an excellent customer experience throughout the deployment process. Deployment Engineer Key Responsibilities Build, configure and deploy new and refurbished laptops. Configure devices using Windows Autopilot . … ready for redeployment. Troubleshoot deployment and imaging issues. Provide desktop and IT support where required. Deliver professional, face-to-face IT support, providing excellent customer service and clear communication to end users. Follow up with users after deployments or support requests to ensure issues have been fully resolved ...

Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead … compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong ...

able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Experience in handling Incidents & Requests Microsoft ...

largest multi-channel retailer of trade tools, plumbing, electrical and hardware products. Our success is built on a simple but powerful customer purpose: helping our customers get theirjobs done quickly, affordably and right first time. Digital sits at the heart of that proposition. Over 75% of the business … even stronger connection with our customers and opening up new opportunities to deliver more personalised and rewarding experiences. With continued investment in digital platforms, customer data and AI capabilities, we have strong foundations for the next phase of growth. We're looking for an exceptional ecommerce leader to build ...

solutions for the hospitality industry. This is an exciting opportunity to lead a high-performing field sales team, helping restaurants streamline their operations, enhance customer experiences and drive business growth through innovative technology. As a Field Sales Manager, you'll play a key role in developing, coaching and inspiring … team of Field Account Executives, supporting them to deliver exceptional customer experiences while achieving ambitious sales targets. Working closely with cross-functional teams, you'll help drive business growth, expand market presence and contribute to the continued success of a rapidly growing organisation. Key Responsibilities as a Field Sales ...

technical guidance, mentor engineers, maintain qualitystandards, and help drive continuous improvement across the regionalengineering operation. Supporting our company values of: PACE Respond rapidly to customer-impacting incidents. Deliver installations and maintenanceefficiently whilst maintaining quality. Adapt to changing priorities and operationalrequirements. EXCELLENCE Lead by example through high engineeringstandards and professionalism. … Drive consistency, quality and continuousimprovement. Take ownership of regional engineering standardsand customer experience. TOGETHER Support and develop fellow engineers. Collaborate across Engineering, ServiceDelivery, Projects and Technical teams. Share knowledge and promote best practice acrossthe business. Key Responsibilities Regional Engineering Leadership: Act as the senior engineering lead within theassigned region. ...

Client Insight Analyst to help shape business decisions through data-driven insight. This role sits within a growing analytics team and focuses on understanding customer value, profitability, retention, growth and acquisition performance. Senior Insight Analyst - What You'll Do Partner with stakeholders across commercial, product and customer teams … provide actionable insight. Analyse customer behaviour, profitability, lifetime value and retention trends. Identify opportunities to improve commercial performance and customer experience. Translate complex analysis into clear recommendations and business actions. Support strategic projects and help drive data-led decision making. Senior Insight Analyst - What We're Looking ...

this. Please note this is a 12-month FTC maternity cover. About the team: Our product teams work across the full customer journey to unlock opportunities that build value for our customers and enable commercial growth. In order to maximise the impact of these teams we are evolving … holidays. The impact you'll have: As a Product Designer, you'll play a key role in elevating product quality and consistency across loveholidays' customer-facing experience. Working within your product team you'll own the design evolution of key user journeys and touchpoints. You'll help your team ...

Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial budgets. You will coordinate contracts management across Projects, Operational Support and Solutions Engineering, ensuring key operational functions work collaboratively … achieve customer outcomes and business objectives. You will serve as a primary point of contact for our customers, with responsibility for contract performance, representing the voice of the customer and identifying future business opportunities. The role requires the definition of long-term strategic goals and targets, effective resource ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … other UK sites may also be required. Key Responsibilities Act as the first point of contact for IT support requests, providing a professional and customer-focused service. Log, prioritise, investigate and resolve incidents and service requests in line with agreed SLAs. Manage support tickets through to resolution, ensuring customers ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our ... WKCL1_UKTJ ...

Screwfix Direct Ltd is seeking an exceptional ecommerce leader to build on momentum and accelerate app growth, enhance personalization, improve customer experience and drive Screfix’s digital retail innovation. You will lead a high-performing ecommerce team and own online sales in a highly successful digital business. ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Ecommerce Content & Optimisation Executive to join us on that journey. This role is about more … something bigger. What you'll be doing Build and publish engaging onsite content across homepages, landing pages, navigation and campaign pages using Adobe Experience Manager (AEM). Support the planning and delivery of seasonal campaigns, promotions and key trading events. Help create personalised customer experiences by delivering targeted ...

Role At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey. As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects. … practices. Training For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven product strategy ownership Strong stakeholder influence Demonstrated customer journey optimisation What this role is all about: This exciting role will form part of a cross-functional team who is accountable … digital customer experience. As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering features that contribute significantly to the Product Delivery Stream vision and Vitalitys ...

Remote- South West We're looking for a hands-on Braze Specialist to help maximise the value of a recent Braze migration. With improved customer data now flowing into the platform, you'll focus on building, optimising and scaling automated customer journeys, helping the business get the very … best from Braze and its CRM capabilities. Key Responsibilities Build and optimise customer journeys in Braze. Develop and enhance CRM automation programmes. Create audience segments and personalised customer experiences. Analyse campaign performance and implement ongoing improvements. Run A/B tests to improve engagement, retention and conversion. Work ...

Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents … service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices ...

Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. … existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well ...

Delivery! We're looking for an experienced technology leader to take ownership of a growing digital platform and API capability within a highly regulated, customer-focused organisation. This is an opportunity to influence digital strategy, drive platform evolution, and lead the delivery of scalable technology solutions that support business … growth and customer experience. The Role As Development Manager - Digital Platforms & APIs, you'll own the vision, roadmap and ongoing development of key digital products, platforms and integration services. You'll work closely with business leaders, architects, technology teams and third-party partners to ensure solutions are delivered effectively ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Creative Designer to join us on that journey. This role is about more than just … your next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Designing engaging customer experiences across digital channels and in-store environments. Supporting the Senior Creative in delivering impactful marketing campaigns and creative projects. Creating high-quality design assets ...

Ecommerce trading strategy across both the B2B wholesale and D2C retail businesses. Your focus will be on driving revenue growth, profitability and exceptional customer experiences across multiple online channels. Key responsibilities will include: Owning Ecommerce strategy and trading performance, with accountability for online revenue, commercial KPIs, campaigns, promotions … checkout and landing page improvements, site performance enhancements and cart abandonment reduction initiatives. Collaborating with external SEO, paid media and CRM partners to align customer acquisition activity with revenue and conversion objectives. Developing retention and CRM strategies through Bloomreach to increase repeat purchases and customer lifetime value across ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...