The Role: We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role-it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment. Company … technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience. Provide technical support via phone and a dedicated support portal. Diagnose and resolve technical issues related to end-user devices and server environments. Document and track support requests in the … ticketing system. Offer guidance and training to end users. Escalate unresolved issues to engineering teams or vendors. Follow established support policies and procedures. Participate in projects and company initiatives as required. Technical requirements 2+ years of experience in technical support Experience supporting Azure infrastructure (training and certifications provided) Understanding of networking components, including identity management, DNS, DHCP, and More ❯
permanent position, based in Bristol or Milton Keynes, offers you the chance to play a pivotal role in supporting critical shopfloor applications that keep production lines running smoothly. OT SUPPORT ANALYST Salary: £35,000 - £40,000Location: Bristol/Milton Keynes This permanent position, based in Bristol or Milton Keynes, offers you the chance to play a pivotal role in … supporting critical shopfloor applications that keep production lines running smoothly. You will become an integral member of the shopfloor support team dedicated to maintaining the reliability of manufacturing-critical applications. Your daily activities will involve monitoring incidents as they arise on production lines, swiftly resolving technical challenges related to endpoint devices such as printers, scanners, barcode readers, smart devices … and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. Your ability to More ❯
7 Unity Street, Bristol, England Hybrid / WFH Options
INFLECTION POINT MSP LTD
and provide solutions to client issues and a high-level of client service and support. This role supports client retention and satisfaction through the receipt of effective and efficient IT support. Role This is a remote role, with occasional visits in the BRISTON office when asked, ideally you would be a driver! To resource the Service Desk and provide … responsive and client focussed Level 1 support, ensuring high client satisfaction Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues Record client queries and resolutions to contribute to a knowledge base for future reference Escalate unresolved issues to the next level of support; ensuring client expectations are managed … and timescales are shared with customers Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting Maintain and keep up to date self-help documents for customer self-service and troubleshooting Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising More ❯
CASPIAN HOUSE, TIMOTHYS BRIDGE ROAD, STRATFORD UPON AVON, England
BDR Group
As an apprentice you will be part of our busy support desk environment. This is a customer facing role and you will raise and manage support tickets via our ticking systems. These IT incidents can cover Cloud technologies, Networks and cover both hardware and software related incidents. Role We are looking to recruit an IT Apprentice … Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Wednesday, 13th August 2025 Start Date Wednesday, 20th August 2025 Desired Skills Communication skills IT skills Team working Qualifications English GCSE, grade C/4 (Essential) Maths GCSE, grade C/4 (Essential) IT or Digital Related GCSE, grade C/4 (Desired) About the Employer BDR … Group BDR Group is a leading IT and Telecommunications company founded in 1991. More ❯
multiple tasks including but not limited to 1st Line Support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately. Provide support, assistance to users & clients via email, telephony or in person Ability to support senior users and clients in stressful environments Ensure that all incidents, requests and problems are … actioned within the agreed SLA Escalate calls to the appropriate teams within a timely manner as and when required Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles Responsible for troubleshooting a wide variety of Hardware and Software issues Help maintain all stock levels and update asset register Accountable for installs, moves & changes … Working with the IT training team to highlight training needs for users Any other ad-hoc duties/projects as required by the Senior London IT Team Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. ICT (Information Communications Technician) level More ❯
manage operationalactivities at our regional Hub and surrounding spokes. The role is central tomaintaining service levels, managing hardware workflows, and ensuringcompliance with contractual obligations. Ticket Management: Oversee and update support tickets assigned to the Hub, ensuring timely resolution and alignment with contracted service levels Asset & Stock Control: Manage incoming and outgoing hardware through accurate scanning and asset tracking procedures … accordance with contract terms Hardware Repairs: Triage and repair in-warranty equipment, working with vendors for parts, returns, and warranty compliance Locker Maintenance: Replenish hardware lockers as needed to support field engineers and local operations Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader Compliance: Adhere to agreed procedures from both Computacenter More ❯
