1 to 25 of 27 ITSM Jobs in the South West

/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers More ❯

within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

experience for this role: Solid understanding of computer hardware and software troubleshooting with the ability to diagnose and resolve a wide range of technical issues efficiently. Familiarity with IT service management tools, preferably FreshService or similar platforms. Knowledge of Polycom or Poly conference equipment setup and troubleshooting. Awareness of access control systems like Paxton and room booking software such as More ❯

F5. Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc. Experience with packet analysis and low-level troubleshooting. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support of Network environments across two More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

employees, providing 1st and 2nd line support for a wide range of systems and services. Your responsibilities will include: Resolving incidents and service requests via phone, email, and the ITSM platform. Troubleshooting issues with Windows-based software and business-critical applications. Deploying and maintaining IT hardware, including PCs, laptops, and mobile devices. Assisting with the IT aspects of new site More ❯

previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to audiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

containers, CI/CD pipelines, infrastructure automation Experience working within Agile teams (Scrum, Kanban) Strong communication and collaboration skills Desirable: Exposure to secure or classified development environments Knowledge of ITSM or government/defence sector systems Whats in It for You ? Flexible working 37.5 hrs/week, with remote and hybrid options ?? Learning budget for training, certifications, and conferences ?? Private More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) If you feel you have the skills and experience needed for this role; please do apply now. More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire Damia Group Limited acts as an employment agency for More ❯

high-stakes sectors. You'll lead a dedicated testing service of 7-17 engineers, overseeing the integration and end-to-end testing of the MoD's IT Service Management (ITSM) function-ensuring quality, security, and performance at scale. Why This Role is Exciting: High-Impact Work : Directly contribute to the success of national defence and government systems. Leadership at Scale … You'll Bring: Proven experience leading test teams in complex environments Strong background in integration, E2E, and API testing Expertise in test strategy, planning, estimation, and governance Familiarity with ITSM, ITIL, and ServiceNow Experience with defect management, risk analysis , and client-side assurance Bonus: Exposure to test automation frameworks and DevOps practices Your Responsibilities: Own and deliver the Test Strategy More ❯

day operations. What you'll need to succeed To succeed in this role, you'll need: Proven experience managing a geographically dispersed IT support team Strong understanding of IT Service Management frameworks (e.g. ITIL) Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support Experience with ITSM tools, ideally Halo ITSM Excellent leadership, communication, and problem-solving More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation … equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous. Enhanced security clearance may More ❯

Excellent opportunity for a Senior Test Engineer (SC Cleared) to deliver integration and E2E testing for the MoDs ITSM function. Youll plan, execute and report on tests, support junior engineers, and contribute to automation improvements. Hybrid role, 23 days per week in Corsham. Whats on offer: Competitive package + benefits Hybrid working (Corsham + remote) Mentoring and leadership opportunities Secure … defence sector projects Scope to implement automation over time What I need: Strong integration, E2E and API testing experience Hands-on test planning and execution skills Familiarity with ITSM, ITIL and ServiceNow Experience mentoring or supporting junior testers Defect management (e.g. Jira) SC Clearance required O.K. I'm in what's next? Apply with your latest CV below More ❯

or 09:00 to 17:00 It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week How will you contribute? Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information. Ensure that all additional Device Information, Policy Documents … and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis. Manage the … end-to-end lifecycle of the procurement process, managing of requests in the ITSM tool, orders through Oracle Procurement, delivery and receipting of orders. Creation and management of Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per solution. Manage Team mailboxes and action and/or forward queries accordingly. With DaaS More ❯

Your new organisation are a global manufacturing business based in Bath whom are looking to grow their IT Operations function by adding an IT Service Management Analyst to the existing team. The business believe in delivering the best service management, and are looking for a candidate that embodies these traits. In this role, you will be responsible for focusing primarily … user experience, implement automation where possible, whilst also being hands on with platforms like ServiceNow. In order to succeed in this position, you will have strong experience in IT Service Management, ideally with exposure to the supplier management and software asset side of things as well as excellent understanding of ITIL frameworks. You will ideally also possess experience of working … with ServiceNow or similar ITSM tools along with some experience of software asset management tool sets. In return, you will receive a competitive base salary, along with a bonus and generous wider benefits package. You will also have the opportunity to work with an exciting business whom are continuing to grow effectively and to have a long lasting impact on More ❯

days per week in the Bournemouth or Stockport Vitality Offices. Full time, 35 hours per week. Top 3 skills needed for this role: Experience working with an ITSM tool Very strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role is all about: Join our dynamic IT Service … improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents and requests are allocated to the correct resolver groups where you are … and unpublished procedures To understand the needs and requirements of the business in order to provide exceptional levels of customer service to users Regularly update open tickets in the ITSM tools as well as customer base Actively contribute to service improvements through recommending changes to systems and processes as well as owning some of these improvement opportunities To provide technical More ❯

or 09:00 to 17:00 It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week How will you contribute? Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information. Ensure that all additional Device Information, Policy Documents … and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis. Manage the … end-to-end lifecycle of the procurement process, managing of requests in the ITSM tool, orders through Oracle Procurement, delivery and receipting of orders. Creation and management of Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per solution. Manage Team mailboxes and action and/or forward queries accordingly. With DaaS More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you’re an experienced Test Lead ready to take the next step in your career, we’d love to hear from More ❯