26 to 49 of 49 ITSM Jobs in the South West

impact by producing reports and collaborating with the IT team. Utilise various security tools to investigate incidents, identify trends, and assess threats. Employ IT Service Management tools to classify cyber-related incidents and use data analysis tools to analyse trends and present management information reports. Collaborate with third-party managed ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects ...

Windows environments Ability to work independently in a complex enterprise setting Nice to have Palo Alto Panorama FortiManager Cisco Catalyst Centre/DNA Centre ITSM platform integrations ...

support, managed services or technical operations environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position is fully remote for the remainder of this ...

with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … IT estates NextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etc GitHub experience Project management certifications e.g. Prince2 ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

Manager (NCM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Storage Resource Monitor (SRM), and Orion Platform administration. * Experience administering and configuring SolarWinds Service Desk (ITSM), including incident, request, asset, change, and knowledge management processes. * Experience integrating SolarWinds monitoring platforms with SolarWinds Service Desk and other IT Service Management (ITSM … deliverables and successfully deliver outcomes within a fixed-term project engagement. * Relevant vendor certifications or equivalent experience in SolarWinds, Cisco, Palo Alto, Fortinet, or ITSM disciplines. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

self-service portal Troubleshoot and resolve hardware, software, account and mobile device issues Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system Escalate more complex issues to the appropriate IT teams Support Windows 11 and Android devices Administer and troubleshoot user accounts … Good working knowledge of Windows 11 and Android Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers . Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms . Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. ...

layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback … Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within ...

layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback … Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within ...

Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. … probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer stakeholders to ensure issues are resolved effectively and the customer receives ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major … agreed risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business‐facing ...

Hargreaves Lansdown PLC is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services, and third‐party platforms. You will drive major incident leadership, risk governance, and continuous improvement to ensure safe, compliant operations. The role requires strong ITSM ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...