26 to 50 of 51 ITSM Jobs in the South West

when needed Travel to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role More ❯

reporting, analysis, and act as escalation for complex local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow More ❯

need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities technology partners. ITIL More ❯

support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯

support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯

within a PCI-DSS certified environment. • Strong verbal & written communication skills and natural willingness to collaborate across teams and organisations. • Naturally able & productive with ITSM tools such as Jira, ServiceNow etc. Great to haves: • Good knowledge of the various services and capabilities of cloud computing platforms; Ideally AWS • Hyper-V More ❯

and guidance to the migration and service transition team. Scalability and Security : Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Planning and Execution : Support the planning, testing, and execution of IT services migration. Issue Management : Proactively address and escalate issues as necessary. Operational More ❯

issues using Linux tools In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability In-depth understanding of ITIL v4 and standard ITSM practices and process Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and More ❯

a supportive, inclusive, and socially active engineering team. Requirements Active SC Clearance. Solid understanding of the full software development lifecycle. Familiarity with ITIL IT Service Management processes. Strong appreciation for development standards and quality procedures. At least 2 years of professional experience with technologies such as: Technical Skills .Net, MVC More ❯

Technical Support Analyst, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office More ❯

expertise Extensive ServiceNow development experience Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features. Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices. Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions. Experience More ❯

and escalating where necessary We need you to have... Solid experience in a 1st/2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general IT troubleshooting A proactive, customer-focused attitude and clear communication skills To be considered Please either apply More ❯

by modernising across four key dimensions: organisational culture, DevOps practices and processes, tooling, automation, architecture and design. Optimise and extend the value of existing ITSM tools and frameworks to ensure seamless integration and maximise ROI. Build actionable, future-ready roadmaps to enhance DevOps maturity and unlock new value through emerging More ❯

and guidance to the migration and service transition team. Scalability and Security : Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Planning and Execution : Support the planning, testing, and execut... More ❯

allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous … experience is likely to include . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a More ❯

Deskside & Technology Support Analyst Location: 5 days on site - Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate : £35.00 *Must have an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible More ❯

Deskside & Technology Support Analyst Location: 5 days on site - Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate : £35.00 *Must have an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

have a strong capability to manage technical risks and lead the implementation of mitigations. Additionally, you are experienced in working with IT Service Management (ITSM) systems to manage and prioritise workloads, and you excel in producing and maintaining technical procedures and playbooks. Essential Experience: Experience within a Security Operations Centre … risk and lead on implementing appropriate mitigations Experience of managing or leading a technical team or function within an enterprise environment Experience working with ITSM systems to manage and progress workloads using a prioritised approach Excellent interpersonal skills and the ability to work effectively as part of a team Benefits More ❯

performing support functions, including the IT Service Desk, Desktop Support, and VIP Support, ensuring responsive service across all digital platforms. Manage and administer the ITSM platform (Ivanti Neurons), including configuration, supplier relationships, and day-to-day operational tasks. Lead the management and optimization of internal and external web platforms, including … including overseeing the IT Service Desk, Desktop Support, and VIP Support teams. The ideal candidate will have hands-on experience with IT Service Management (ITSM) platforms, ensuring the effective management of incidents, changes, and requests, and driving continuous improvements in IT services. Essential Criteria: Hands-on experience with ITSM platforms More ❯

wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess genuine business value First More ❯

in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. … Line Manage 2 Service Managers Establish and maintain relationships with key stakeholders Manage the day to day implementation of ITSM Build and develop ITSM frameworks and roadmaps What the successful Service Management Lead will bring to the team You will be an ITIL v4 qualified Service Manager with experience mentoring … and coaching junior members of staff. You will be comfortable providing reports to senior leadership. ITIL v4 Foundation Qualification Demonstrable experience delivering ITSM in previous roles Experience building relationships across business areas Ability to design ITSM frameworks and roadmaps Experience coaching and mentoring junior members of staff Here’s What More ❯

in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. … Line Manage 2 Service Managers Establish and maintain relationships with key stakeholders Manage the day to day implementation of ITSM Build and develop ITSM frameworks and roadmaps What the successful Service Management Lead will bring to the team You will be an ITIL v4 qualified Service Manager with experience mentoring … and coaching junior members of staff. You will be comfortable providing reports to senior leadership. ITIL v4 Foundation Qualification Demonstrable experience delivering ITSM in previous roles Experience building relationships across business areas Ability to design ITSM frameworks and roadmaps Experience coaching and mentoring junior members of staff Here's What More ❯

in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. … Line Manage 2 Service Managers Establish and maintain relationships with key stakeholders Manage the day to day implementation of ITSM Build and develop ITSM frameworks and roadmaps What the successful Service Management Lead will bring to the team You will be an ITIL v4 qualified Service Manager with experience mentoring … and coaching junior members of staff. You will be comfortable providing reports to senior leadership. ITIL v4 Foundation Qualification Demonstrable experience delivering ITSM in previous roles Experience building relationships across business areas Ability to design ITSM frameworks and roadmaps Experience coaching and mentoring junior members of staff Here's What More ❯