26 to 50 of 56 ITSM Jobs in the South West

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design, Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency.' Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes More ❯

supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple … workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards, action logs, highlight reports, and governance packs. Support the implementation … SSO into a more service-oriented PMO capability. Essential Skills and Experience Active DV Clearance (Developed Vetting) - mandatory for this role. Demonstrable experience supporting or managing IT service management (ITSM) or infrastructure projects . Experience working on major Defence or secure government programmes . Strong understanding of project and programme management frameworks (e.g., PRINCE2, MSP, Agile). Excellent communication, organisational More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long … and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant , the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and … A high level of interpersonal and communications skills Full UK driving license Desirable: Experience of Microsoft platforms (Windows Server, SQL Server, IIS) Hands-on experience of working within IT Service Management software solution ITIL v2 or v3 Foundation Certification ITSM Software Consultant , the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

Service Management Specialist (Atlassian/ITSM) - Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery. You'll configure, optimise, and maintain Jira Service Management, Jira Software, and Confluence to ensure efficient service delivery and operational excellence. Key Responsibilities Configure and manage … using JQL for SLAs and performance metrics. Manage user roles and permissions via Crowd/Atlassian Access. Skills & Experience Strong experience administering JSM, JSW, and Confluence. Solid understanding of ITSM processes (Incident, Problem, Change, Request). Knowledge of automation, integrations, and REST APIs. Experience building dashboards and using JQL. Desirable: Atlassian certification, ITIL 4, or Scripting skills (PowerShell/Python More ❯

required Rate : Competitive (Outside IR35) Start : ASAP PMO Role Overview We are seeking an experienced PMO professional to support a major E-SIAM transformation programme within a secure IT Service Management environment. This role sits at the intersection of P3M governance, Service Integration and Management (SIAM), and complex transformational change, ensuring that business intent drives delivery across a multifaceted programme … Actions, RODs (Risks, Opportunities, Decisions), and follow-up outputs. PMO Essential Experience Proven experience in PMO delivery within complex IT or transformation programmes. Strong background in IT Service Management (ITSM) and/or Service Integration and Management (SIAM). Demonstrable knowledge of P3M frameworks (e.g., MSP, PRINCE2, MoP). Advanced user of Microsoft Project Online and Active Risk Manager (ARM More ❯

required Rate : Competitive (Outside IR35) Start : ASAP PMO Role Overview We are seeking an experienced PMO professional to support a major E-SIAM transformation programme within a secure IT Service Management environment. This role sits at the intersection of P3M governance, Service Integration and Management (SIAM), and complex transformational change, ensuring that business intent drives delivery across a multifaceted programme … Actions, RODs (Risks, Opportunities, Decisions), and follow-up outputs. PMO Essential Experience Proven experience in PMO delivery within complex IT or transformation programmes. Strong background in IT Service Management (ITSM) and/or Service Integration and Management (SIAM). Demonstrable knowledge of P3M frameworks (e.g., MSP, PRINCE2, MoP). Advanced user of Microsoft Project Online and Active Risk Manager (ARM More ❯

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Support the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging … ServiceNow development teams with a strong focus on quality and scalability. ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Support the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging … ServiceNow development teams with a strong focus on quality and scalability. ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Guide technical teams, ensuring high standards through code reviews, architectural governance, and mentoring. Collaborate with … development teams with a strong focus on quality and scalability. 5+ ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

As a Remedy Consultant, you'll play a key role in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or … re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be More ❯

As a Remedy Consultant, you'll play a key role in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or … re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be More ❯

As a Remedy Consultant, you'll play a key role in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or … re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be More ❯

re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be … Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting upgrades, enhancements, and ongoing More ❯

re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be … Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting upgrades, enhancements, and ongoing More ❯

re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be … Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting upgrades, enhancements, and ongoing More ❯

re hiring a Remedy Consultant to join a dynamic technology team focused on transforming customer platforms and experiences. If you have a passion for improving business processes through smart ITSM solutions and want to work in a collaborative, innovative environment - this role is for you. About the Role As a Remedy Consultant, you'll play a key role in the … design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). What You'll Be … Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting upgrades, enhancements, and ongoing More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯