1 to 25 of 43 SLA Jobs in the South West

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

and IT service delivery ? Proven record of managing large-scale IT operations and budgets ? Skilled in vendor management and third-party collaboration ? Expertise in SLA development, compliance, and service assurance ? Confident using tools like Azure DevOps, JIRA, and agile frameworks ? Excellent communicator with high emotional intelligence and influence ? Strong commercial More ❯

such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with service level agreements (SLA) and key performance indicators (KPI). Identify and flag recurring or similar issues for higher-tier support to investigate root causes. Build strong relationships with More ❯

and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams More ❯

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

customer service training. Ensure all staff employed by ABM are competent to carry out their role. Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all. Conduct quality More ❯

customer service training Ensuring all staff employed by ABM are competent to carry out their role Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all Conduct quality More ❯

customer-facing environment 15+ years industry experience with 10+ years' experience of program and project management. Maintain an excellent understanding of commercial drivers and SLA stipulations Experienced practitioner of formal Programme and Project Management methodologies, e.g. MSP, Prince2, APMP Experience in managing budgets effectively with strong financial acumen Have demonstrated More ❯

Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this More ❯

call out' rota and willing to work outside of normal working hours. Typical Outputs and Deliverables Management and build of SharePoint solutions. Work to SLA thresholds for incidents and problems. Self-development through proactive training. Migration of SharePoint data. Adhering to internal business processes. Key Attributes Excellent understanding of Microsoft More ❯

in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing More ❯

direction Collaborate globally with product managers, service owners, infrastructure teams, and external vendors Monitor, report and optimise system performance, support incident resolution, and ensure SLA compliance Address technical debt and contribute to automation, process improvement, and knowledge transfer What You'll Bring: Proven experience leading VDI solution design and implementation More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯

resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service More ❯

via phone and email Log and manage requests using internal systems, prioritising and escalating as needed Investigate technical issues, provide timely resolutions, and maintain SLA standards Support system configuration changes and guide clients on best practices Collaborate across internal departments to ensure efficient problem-solving Contribute to user documentation, knowledge More ❯

via phone and email Log and manage requests using internal systems, prioritising and escalating as needed Investigate technical issues, provide timely resolutions, and maintain SLA standards Support system configuration changes and guide clients on best practices Collaborate across internal departments to ensure efficient problem-solving Contribute to user documentation, knowledge More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates Training Information Communications Technician Level 3. Your training will be delivered in blocks every More ❯