1 to 25 of 47 SLA Jobs in the South West

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

and IT service delivery ? Proven record of managing large-scale IT operations and budgets ? Skilled in vendor management and third-party collaboration ? Expertise in SLA development, compliance, and service assurance ? Confident using tools like Azure DevOps, JIRA, and agile frameworks ? Excellent communicator with high emotional intelligence and influence ? Strong commercial More ❯

such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with service level agreements (SLA) and key performance indicators (KPI). Identify and flag recurring or similar issues for higher-tier support to investigate root causes. Build strong relationships with More ❯

and IT service delivery ✔ Proven record of managing large-scale IT operations and budgets ✔ Skilled in vendor management and third-party collaboration ✔ Expertise in SLA development, compliance, and service assurance ✔ Confident using tools like Azure DevOps, JIRA, and agile frameworks ✔ Excellent communicator with high emotional intelligence and influence ✔ Strong commercial More ❯

and IT service delivery ✔ Proven record of managing large-scale IT operations and budgets ✔ Skilled in vendor management and third-party collaboration ✔ Expertise in SLA development, compliance, and service assurance ✔ Confident using tools like Azure DevOps, JIRA, and agile frameworks ✔ Excellent communicator with high emotional intelligence and influence ✔ Strong commercial More ❯

and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams More ❯

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out More ❯

customer service training Ensuring all staff employed by ABM are competent to carry out their role Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all Conduct quality More ❯

Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this More ❯

call out' rota and willing to work outside of normal working hours. Typical Outputs and Deliverables Management and build of SharePoint solutions. Work to SLA thresholds for incidents and problems. Self-development through proactive training. Migration of SharePoint data. Adhering to internal business processes. Key Attributes Excellent understanding of Microsoft More ❯

in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing More ❯

direction Collaborate globally with product managers, service owners, infrastructure teams, and external vendors Monitor, report and optimise system performance, support incident resolution, and ensure SLA compliance Address technical debt and contribute to automation, process improvement, and knowledge transfer What You'll Bring: Proven experience leading VDI solution design and implementation More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯