1 to 25 of 219 SLA Jobs in the South West

Management platform, and maintain accurate records across a service ticket lifecycle Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA’s and associated targets Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained Provide 1 st line diagnosis More ❯

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own and the Service Desk system Alerting Senior Analysts and Managers of recurring incidents and potential More ❯

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

and consistent technology support to all staff Responding to incidents and requests reported via all mediums Accurately recording incidents and requests and responding within SLA Maintaining and updating incident/request records Alerting senior staff of recurring incidents and potential issues Keeping customers informed and updated Escalating issues to senior More ❯

responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

skills, numerical insight, and ability to think creatively (“outside of the box”). Candidates with additional skills are a plus: Expertise in ServiceNow, especially SLA definitions and applications. Knowledge of Agile methodologies (Scrum, Kanban, UX design) and tools like Jira. Experience with CI methodologies such as Lean or Six Sigma. More ❯

exceptional service to both internal/external customers and stakeholders Pro-actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure More ❯

service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills Agility and quick learning. Collaborative mindset. Proactiveness and initiative. Active More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

proactive, and accountable Delivers high-standard customer service, prioritizing clients effectively Core technical expertise required Windows Server design, administration, and support Understanding of ITIL & SLA’s Virtualization technologies (e.g., VMWare) Networking technologies (Cisco, Aruba, Dell) Firewall/Security technologies (e.g., Sophos) Scripting skills (PowerShell or similar) Strong Active Directory, GPO More ❯

responsibilities of the role include: Designing, developing and deploying of technologies on Windows Platforms Offering solutions and workarounds to incidents/problems Working to SLA’s and deadlines Review of services and application delivery Prioritising and managing several tasks at a single time Establishing a good working relationship with wider More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

and IT service delivery ? Proven record of managing large-scale IT operations and budgets ? Skilled in vendor management and third-party collaboration ? Expertise in SLA development, compliance, and service assurance ? Confident using tools like Azure DevOps, JIRA, and agile frameworks ? Excellent communicator with high emotional intelligence and influence ? Strong commercial More ❯

and operational teams. Maintain a client-specific Continual Service Improvement (CSI) register, tracking all ongoing improvement initiatives. Analyse service performance data (e.g., incident trends, SLA performance) to drive enhancements in service efficiency and quality. Client and Stakeholder Engagement Support Service Delivery Managers by providing service design insights, documentation, and technical More ❯

Responsibilities Providing first-line support to large user base Attempting first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them More ❯

such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with service level agreements (SLA) and key performance indicators (KPI). Identify and flag recurring or similar issues for higher-tier support to investigate root causes. Build strong relationships with More ❯

dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out More ❯

and IT service delivery Proven record of managing large-scale IT operations and budgets Skilled in vendor management and third-party collaboration Expertise in SLA development, compliance, and service assurance Confident using tools like Azure DevOps, JIRA, and agile frameworks Excellent communicator with high emotional intelligence and influence Strong commercial More ❯

escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to More ❯

brands (Dell, HPE, Lenovo, Cisco, Microsoft, Google, Apple), familiarity with their technical stacks is crucial. On-Site Tasks Visit schools and businesses for scheduled SLA visits. Attend site for emergency callouts as authorized. Manage your schedule to ensure responsive on-site service. Build trust with key contacts at your schools. More ❯