26 to 50 of 55 SLA Jobs in the South West

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing More ❯

direction Collaborate globally with product managers, service owners, infrastructure teams, and external vendors Monitor, report and optimise system performance, support incident resolution, and ensure SLA compliance Address technical debt and contribute to automation, process improvement, and knowledge transfer What You'll Bring: Proven experience leading VDI solution design and implementation More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯

resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service More ❯

via phone and email Log and manage requests using internal systems, prioritising and escalating as needed Investigate technical issues, provide timely resolutions, and maintain SLA standards Support system configuration changes and guide clients on best practices Collaborate across internal departments to ensure efficient problem-solving Contribute to user documentation, knowledge More ❯

via phone and email Log and manage requests using internal systems, prioritising and escalating as needed Investigate technical issues, provide timely resolutions, and maintain SLA standards Support system configuration changes and guide clients on best practices Collaborate across internal departments to ensure efficient problem-solving Contribute to user documentation, knowledge More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

service-oriented, with the ability to build strong, partnership-based relationships Demonstrable experience in managing and developing partnerships with external service providers Skilled in SLA development and management Experienced in developing services to meet evolving business needs Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration More ❯

service-oriented, with the ability to build strong, partnership-based relationships Demonstrable experience in managing and developing partnerships with external service providers Skilled in SLA development and management Experienced in developing services to meet evolving business needs Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration More ❯

service-oriented, with the ability to build strong, partnership-based relationships Demonstrable experience in managing and developing partnerships with external service providers Skilled in SLA development and management Experienced in developing services to meet evolving business needs Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration More ❯

would love to hear from people who ... To achieve key performance targets as directed in order to maintain optimum customer satisfaction Achieve key SLA's as directed in order to maintain optimum customer satisfaction To respond to call outs in a timely and professional manner, identify and resolve technical More ❯

role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What you’ll do Drive adherence to company safety policies More ❯

of network access and data management. Provide top-tier third-line support, solving sophisticated issues and ensuring the highest level of service. Work within SLA structures, responding to and resolving incidents efficiently. Give to the creation of documentation for proposals, ensuring all project processes are well documented. Supply your expertise More ❯

data flow across departments. Working with business stakeholders to align technology with operational goals. Managing third-party suppliers and software vendors, from procurement to SLA compliance. Driving application-related projects, balancing timelines, budgets and risk. Monitoring performance, leading improvement efforts and managing the applications roadmap. What You'll Bring: Experience More ❯

back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Second Line responsibility for resolving Incidents to SLA Requests/IMACs completion to SLA Escalations - responsibility to be below 2%, per Incident per month CSATs for Incidents handled to over 4.5 out of More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Programme Delivery Manager Posting Date: 29 May 2025 Function: Agile Capability Unit: Networks Location: Assembly, Bristol, United Kingdom Working Style: 3 days More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. More ❯

monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate … Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate More ❯

monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate … Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate More ❯

monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate … Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate More ❯