26 to 44 of 44 SLA Jobs in the South West

off, 4 nights on/off, 12-hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll More ❯

followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer service skills and are someone both customers More ❯

Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities Organised, methodical, confident and able to use own initiative Financial More ❯

technical issues and troubleshoot and escalate where necessary.As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support. Experience needed – Previous experience as an IT Technician More ❯

with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

Hargreaves Lansdown is a leading FinTech company, undergoing a large technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment; someone who enjoys working More ❯

overseeing the day-to-day operations of assigned contracts, ensuring compliance with agreed-upon terms and service level agreements - Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. - Plan/Supervise and where required assist/carry out PPM and reactive works both in and out of hours (normal working hours 08:30 - 17:00) - Lead by More ❯

Our client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV, Digital Signage, and Customer Rollouts. Provide on-site support for More ❯

corrective actions to ensure minimal disruption to the operation Develop and maintain up time on automation equipment, maintain to the daily, weekly and monthly schedules FLASH report managed within SLA What you need to succeed at GXO: City & Guilds/NVQ Level 3 mechanical engineering & 18th Edition Electrical Previous experience within a similar environment, working with warehouse automation solutions including More ❯

tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯

PLEASE ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS: Bristol, Bath or Exeter We are hiring for an L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy More ❯

IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯

IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

IT Professional Services are based on the Drum Industrial Estate and we have a live vacancy for an IT Apprentice. You will study for a Level 3 Microsoft IT Technician qualification and will have a lot of support to help More ❯