26 to 39 of 39 SLA Jobs in the South West

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. Assist in the preparation for audits by maintaining accurate and up-to-date documentation. Training The successful candidate may be offered full-time employment. Apprenticeship More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

the estate management, including resolution of incidents, root cause analysis and completion of change requests.The Responsibilities* Call and incident Management* Respond to service calls and resolve incidents to ensure SLA targets are achieved* Increase the First Time Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support … tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA reporting The Requirements * Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment* Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V More ❯

the estate management, including resolution of incidents, root cause analysis and completion of change requests.The Responsibilities* Call and incident Management* Respond to service calls and resolve incidents to ensure SLA targets are achieved* Increase the First Time Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support … tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA reporting The Requirements The role requires hands-on experience with Thales Luna Backup HSM 7, Luna Network HSM 7, Luna PED (PIN Entry Device), and Luna Remote PED. Responsibilities include More ❯

IT FIELD DELIVERY ENGINEER BRISTOL Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC s, Laptops … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

ensure that appropriate technical resources are trained and then aligned to work streams, to ensure a seamless and consistent delivery of Cloud & Server services to agreed Service Level Agreements (SLA's) and technical standards. As well as being an experienced Senior Cloud & Server Engineer the role is a "hands on" technical role which requires extensive experience. Please see the job … Cloud & Server Engineer and Architect in developing, setting and measuring performance against Trust wide Capacity and Availability plans in line with agreed Service requirements against agreed Service Level Agreements (SLA's) The post holder will ensure the use of IT Tools/Tool sets is optimised across all the Cloud & Server team to maximise effectiveness, efficiency and service availability. Establish More ❯

About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global More ❯

with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure … issues require escalation Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Training The opportunity may offer a permanent More ❯

Services Engineer who will be responsible for the installation and fault finding of Structured and Voice Cabling systems and are delivered within NG Bailey's clients Service Level Agreements (SLA). The Data Engineer will have experience of the installation and fault finding of Structured and Voice Cabling systems and preferably hold the CNCI (Certified Network Cable Installer) qualification. You … will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. It will be desirable to have experience as a service engineer of Electronic IP Security Systems. This position is working across military sites, therefore Security Clearance is required and is a condition of employment. NG Bailey will support with More ❯