1 to 25 of 89 Service Delivery Jobs in the South West

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

SERVICE DELIVERY MANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced Service Delivery Manager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain problems in … and security organisations. Our client was formed to consolidate the founder’s collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The Service Delivery Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are … achieved. You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such … the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely … with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level More ❯

apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change and this role will be … is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in supporting our network and server infrastructure on-premise at our office locations as well as … for active on-call weeks. This is a fixed term contract for 12 months. Overview apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its More ❯

This is a truly unique opportunity to play a key role in the evolution of Newham’s newly created Digital, Data and Technology (DDaT) service, shaping the technical direction of the function whilst breaking down silos and working across traditional boundaries to deliver exceptional results. If you’re outcome … you. The role As the Assistant Director of Technology you will: Oversee the council’s entire technology function including infrastructure, engineering, business systems and service delivery Set and implement technology strategy and standards, driving innovation and digital transformation whilst ensuring robust service delivery and operational excellence … the organisation Drive the adoption of modern technology practices, promoting agile methodologies and cloud-first approaches. Establish and maintain robust governance frameworks for technology delivery Lead on technology initiatives, identifying and evaluating emerging technologies Be accountable for technology security and resilience, ensuring appropriate measures are in place to protect More ❯

About The Role Hippo is recruiting for lead consultants in service design . Service designers take a holistic approach to evaluating our client's business ecosystem and lead the strategic planning for our client's services. You'll co-create new service propositions or evolve existing services … of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What you'll do As a lead consultant in service design , you'll be seen by the client project team and senior … client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support More ❯

objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand and … meet their service needs. • Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. … of the department and provide support in other areas as needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest … standard and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of More ❯

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own or More ❯

Overview apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will … is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in primarily supporting our network and server infrastructure on-premise at our office locations as well … best security practice, implementing robust security controls. Understanding environment demands to scale resources and link capacities efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends. Manage and implement patching schedules, ensuring timely updates and security compliance. Review configurations with More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

the current and future challenges of the industry. Description & Scope You will work with the global IT organisation to provide desktop support and IT service management to the scientific community in Cambridge. You will be exposed to a wide range of tools and business processes. This is a great … opportunity to learn about IT service delivery and management. Essential Responsibilities and Duties: Troubleshoot and resolve PC incidents Hardware & software maintenance and support Asset management Coordinate with Break/Fix vendor for hardware repair Assist and work closely with IT security issue and virus eradication effort Comply with … IT standard processes and procedures Active participation in regular staff meetings as coordinated by Service Delivery manager Maintain working area to professional standards Comply with Schlumberger QHSE and IT security policies Assist in running local and virtual conferences in our state-of-the-art conferencing facilities. Required Skills More ❯

Shape and influence a growing digital service at a key point in NFU Mutual's transformation. • Work cross-functionally to challenge, improve, and elevate service performance. • Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon. About the role NFU Mutual is undergoing an exciting digital transformation … and we're looking for a Digital IT Service Lead to be at the forefront of our journey. Based in our Group IT division, this is a unique opportunity to shape and influence the performance and maturity of our evolving digital service platform. This role involves owning and … improving the service, not just managing incidents. You'll join a strategically important team supporting our customer-facing portal, which includes integration, data, and identity services that underpin our digital platforms. As Digital IT Service Lead, you'll identify and prevent recurring incidents by analyzing data and trends More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯

Network Delivery and Governance Lead page is loaded Network Delivery and Governance Lead Apply locations London (UK) Bristol Norwich posted on Posted Yesterday time left to apply End Date: May 22, 2025 (13 days left to apply) job requisition id R-154550 Network Delivery and Governance Lead … in governing ITIL processes delivered by our network support partner, with a particular emphasis on Lifecycle Management. The role also includes responsibility for BAU delivery activities, ensuring that requirements are met, processes are continually improved, and team efforts are prioritized to drive significant transformations within the organization. Define and … govern network service structures to align with business and user priorities Oversee service delivery, documentation, monitoring, and continuous improvement initiatives Validate and interpret supplier data to support informed decision-making Manage risks, represent operations in supplier meetings, and ensure clear stakeholder communication Lead team delivery activities More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 - £40,000 Are you a passionate problem-solver who thrives … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping … into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Programme Delivery Manager Posting Date: 29 May 2025 Function: Agile Capability Unit: Networks Location: Assembly, Bristol, United Kingdom Working Style: 3 days a week in office, 2 days from anywhere Locations … Bristol Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT's 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. We understand and care about what our customers need. … ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We're also excited to be building the networks of the future - 5G, software defined networks, and network More ❯

Onsite Service Engineer Security What you will do The role of the onsite Service engineer for a high-profile commercial client in Bristol. Provide technical support on CCTV, Intruder Alarms, Access Control systems and Fence Line Detection to deliver service that meets the requirements of the design … specification while remaining sensitive to costs and service delivery timescales. How you will do it Review of system design prior to service works and highlighting of any apparent technical, functional or compatibility issues. Position will involve supporting and troubleshooting enterprise level security systems. Assisting the client with More ❯

Role Title: Service Manager - Children with Disabilities (CwD) Rate: £450 per day or 357.60 PAYE (Umbrella) Contract Type: Interim - 3 months (with potential for extension) Work Arrangement: Hybrid (on-site and remote) Location: Town Hall, Main Road, Romford RM1 3AR Local Authority: London Borough of Havering Please note: Registered … social workers will not be considered for this post. Key Focus The Service Manager will: Manage, lead, and oversee the daily operations of the Children with Disabilities (CwD) Service , ensuring high standards of practice in line with statutory guidance and best practice. Work closely with the Strategic Head … of Service for Early Help, CwD, and Family Support to continuously improve service delivery, driven by performance, risk, and demand. Key Deliverables Supervise and support staff to ensure effective service provision to children, young people, and families. Oversee accurate and timely case recording across all relevant More ❯