26 to 38 of 38 SLA Jobs in Surrey

to join our team. The successful candidate will install and maintain plant and equipment, ensuring swift rectification of faults and defects. Role Summary: Respond to breakdown maintenance requests within SLA requirements. Have technical awareness of computer room, call centre, and trader operations, including power, UPS, CPS, distribution, and cooling systems. Perform repairs on modular UPS systems. Test and diagnose power More ❯

service events. Participate in 24/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to More ❯

and MNC solutions Support RFP response process and scripted demonstrations within domain area of expertise Support the negotiation process on the contractual business appendixes (Implementation, Service Definition and Service Level Agreement) What we’re looking for: Master or Bachelor's degree with 2-4 years of sales or HR consulting experience with large, complex clients Experience gained within a similar More ❯

and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯

responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

all quotations and estimates - ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate Chasing and escalation within the regions all SLA & KPI breaches Co-ordination of Site Audits Co-ordinate monthly meetings and reviews generally PPM & Reactive Works Reporting Liaising with regional team over client requirements for scheduling ad-hoc works More ❯

in ensuring that the team runs smoothly. Duties will include: Ensuring that an effective pension administration service is provided to all clients Ensuring that client work is completed with SLA's and deadlines Handling more complex pension tasks such as calculations and scheme project work Being a point of contact for a portfolio of clients as well as trustees and More ❯

Stream’s audio streaming platform by designing, maintaining, and optimising our Linux-based infrastructure. This includes modernising systems into a container environment, automating processes to help maintain our 99.995% SLA, and managing high-visibility, production-critical systems. This role offers significant autonomy, with the freedom to innovate within a smaller, tightly knit team, and provides exposure to a wide variety More ❯

completed as appropriate. To ensure tasks as directed are completed with the appropriate H&S awareness/implementation. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure Computer Based Maintenance system, SI LOCAL, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. To operate a Permit More ❯

continually improve the Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records. #J-18808-Ljbffr More ❯

improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J More ❯

abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯

abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. #J More ❯