Consultant - Service Design
- Location
- City of Edinburgh, Scotland, United Kingdom
deliver customer‐focused solutions. Assisting in the facilitation of workshops and co‐design sessions with client stakeholders. Helping clients understand how technologies such as CRM, AI, automation and analytics can improve service delivery. Producing high‐quality presentations, reports and recommendations for clients. What we're looking for We're interested … insights into practical recommendations. Confidence working with diverse teams and multiple stakeholders. Consulting or advisory experience. Financial Services, Public Sector or large enterprise experience. CRM platforms such as Salesforce, Microsoft Dynamics or ServiceNow. Contact centre or customer service transformation initiatives. Process optimisation and operating model design. AI, automation or digital ...