351 to 375 of 918 Customer Experience Jobs in the UK

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering … exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile … and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

expertise in Cisco’s extensive portfolio of products, services, and incentives, helping you deliver unmatched value to clients. This role is perfect for someone with 1-4 years of customer facing experience who’s eager to learn, grow, and make an impact. What your role as a Cisco Sales Specialist will involve: Manage a shared inbox, ensuring prompt … and professional responses to customer inquiries. Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs. Maintain and develop relationships with a priority list of high-value partners who regularly invest in Cisco solutions. Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations. Identify and … support and develop new partners, helping them understand Cisco offerings and maximize their engagement. Serve as the go-to expert on Cisco's offerings, including Meraki, for both inbound customer inquiries and outbound sales efforts Proactively follow up on outbound leads and identify new sales opportunities to grow the business. Oversee the progress of deals, ensuring smooth transactions and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret More ❯

End Date: September 30, 2025 (30+ days left to apply) job requisition id R_2508_10575 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors … positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in a Senior Lead, Business Development role with TaskUs: As our Senior Lead, Business Development in Germany, you … to measure the effectiveness of business development activities. Prepare regular reports on sales pipeline, conversion rates, and revenue forecasts for senior management. Utilize CRM tools to manage and analyze customer interactions and data. Qualifications/Requirements: 5 - 8 years of experience in business development, sales, or related roles. Experience within the BPO industry is a plus. Excellent More ❯

business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5) SKILLS AND EXPERIENCE REQUIRED Ideally some experience in a Finance Business Partnering role. Fully qualified accountant (ACCA/ACA/CIMA). Advanced Microsoft Excel and PowerPoint skills; experience with … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an … during the application or recruitment process, please contact us on 0345 300 9955and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants. More ❯

Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company s growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery … Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a … responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership, development, workforce More ❯

Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery … Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a … responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership, development, workforce More ❯

Generation Centre of Excellence, reporting to the Director of Marketing Data Enablement & Automation. This role collaborates closely with the broader Enterprise and Divisional marketing teams across Martech and Digital Experience and plays a critical bridge function between strategy and technical execution. While technically adept, this role sits within the Marketing team and represents the business's strategic interests. Through … Adobe Experience Cloud tools-including RTCDP, AEM, and Target-our team operationalizes enterprise-wide personalization, driving real-time, audience-centric digital engagement at scale across global web properties. Responsibilities and Impact: Develop a comprehensive strategy for web personalization aligned with business goals and user needs. Analyze user data and behavior to guide the creation of targeted, personalized experiences. Define … Required Qualifications: Bachelor's degree in any field; Adobe Target Architect Certification strongly preferred 7+ years in technical product management roles, including 2+ years leading Adobe Target implementations Deep experience with Adobe Target architecture, configuration, and campaign execution Hands-on knowledge of Adobe Analytics and/or Google Analytics Familiarity with JavaScript, HTML, CSS, jQuery, and Data Layer structures More ❯

and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work. If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of data centers, we'd like to meet you! Key job responsibilities - Develop and deploy … and reduce operational overhead - Hire, Develop, and Mentor team members. - Work with other engineers to build and manage massively scaled services - Work with other engineers to diagnose and resolve customer issues - Track the health of our services, identify and fix problems on complex systems with massive scale - Collaborate with some of the leading minds in distributed systems - Participating in … ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of engineering team management experience - 7+ years of engineering experience - 7+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the More ❯

stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral … email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using … internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support for a MSP is essential Strong skills in troubleshooting and resolving Windows More ❯

emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

an ambitious team with the purpose of driving our tech modernisation agenda and enable us to become the biggest Fintech in the UK. The ideal candidate will have demonstrable experience in infrastructure engineering and a passion for technology. Commitment to delivering high-quality, scalable solutions is a must. You'll have worked hands-on and broadly with VMware technologies … ll do Be hands-on engineering, maintaining our Infrastructure as Code and CI/CD pipeline-based product and services by responding to change, implementing enhancements & improving reliability and customer experience Observing, investigating & fixing service issues, with an engineering attitude - resolving via code changes and implementing improvements to prevent repeat issues Implementing further automation and reducing toil, by … re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you! What you'll need Certifications and experience working with Google products Strong DevOps understanding, including experience of Infrastructure as Code and CI/CD pipelines, such as Terraform and Jenkins, or alternatives such as Azure More ❯

quality to reduce the Time To Market of our Fire TV devices. You can be part of a fast-paced, agile and innovative team who is bringing the best experience to both internal and external partners through our solutions that would help OEMs to build their Fire TVs faster, better and cheaper in a startup like environment. We are … looking for passionate, hard-working, and talented Software Development Manager who has experience building innovative, mission critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on the customer experience by leading a team of engineers. Amazon FireTV products are revolutionary consumer devices … tools and infrastructure. This is an enormous opportunity to work on a platform that builds products used every day by people you know. BASIC QUALIFICATIONS - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns More ❯

direction and priorities Main Job Requirements and Required Skills Understanding of SQL/MSQL query building and data management. Strong excel skills including VBA preferable. Business Objects, Azure, PowerBI experience or similar desirable Strong analytical and data mining skills Previous experience of data analysis and/or reporting within a call center environment. Excellent knowledge of Microsoft applications … especially Excel and PowerPoint. The ability to create complex reporting models. The ability to work under pressure to tight deadlines. A proven attention to detail. Commercial awareness and customer focus. Who are we? We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in … research and development and get a deeper understanding of customer's thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world. What we offer Comprehensive initial training. Recognition schemes On-going coaching and development and More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

with other product owners & leads in order to maximise the potential of the team. Drive continuous service improvement including driving automation of operational processes & remediations; especially focusing on enhancing customer experience, reducing inefficiency & duplication, & accelerating speed to delivery. Create & Maintain forward looking roadmaps for Storage, File Services, Backup & Archive, including dependent systems & processes, that support business & department objectives. … Team. Ensure ITIL procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team. Your profile 10 years technical IT work experience in Storage, File Services, Backup & Archive & dependent technologies in both On-prem & cloud environments. Experience governing externals or managed service providers. Strong understanding of cloud benefits and ideally … extensive experience working with Azure. Strong communication and networking skills. Willingness to travel. Mostly (up to four days a month) between Germany and the UK. Global travel as required. Strong motivation to continuously improve knowledge on IT and soft skill topics. Ability to work closely with IT architects and project managers on both technical and planning topics in context More ❯

will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement … skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

expertise in Cisco’s extensive portfolio of products, services, and incentives, helping you deliver unmatched value to clients. This role is perfect for someone with 1-4 years of customer facing experience who’s eager to learn, grow, and make an impact. What your role as a Cisco Sales Specialist will involve: Build strong relationships over the phone … becoming a trusted advisor for customers and internal teams alike. Serve as the go-to expert on Cisco's offerings for both inbound customer inquiries and outbound sales efforts. Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs. Proactively follow up on outbound leads and identify new sales opportunities to grow the … business. Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations. Provide regular sales forecasts and updates to the Sales Manager. Oversee the progress of deals, ensuring smooth transactions and customer satisfaction throughout the sales process. Stay up to date on Cisco services, marketing initiatives, and product knowledge to confidently discuss offerings More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯