351 to 375 of 1,525 Customer Experience Jobs in the UK

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with … receiving significant strategic investment and executive sponsorship. The successful candidate will work closely with Product, Operations, Commercial, Marketing and Executive Leadership stakeholders to convert customer needs, market opportunities and product innovation into scalable growth across existing and emerging markets. What you will do: Commercial Leadership & Team Development Lead ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

Responsibilities: Customer Relationship Building and Business Opportunity Development Proactively analyse key industries within the assigned country/market, identify key or potential customers, and independently map out the customers decision-making chain to uncover real needs. Engage customers using their business language to build trust, uncover product and technical … requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor ...

week. What you'll be doing: Owning the overall strategy, performance, and future direction of a large, complex service, ensuring it continues to meet customer, contractual, commercial and operational requirements. Leading and developing a diverse Service Management organisation including Service Managers, Service Desk leadership, practice specialists and technical teams. … Driving the transformation and continual improvement of the service, identifying opportunities to improve performance, resilience, customer experience, automation and operational efficiency. Developing and communicating a clear service strategy and roadmap, ensuring teams, customers and senior stakeholders understand the direction of travel and their role within it. Providing leadership ...

policies, standards and regulatory requirements. Follow all company policies and undertake other reasonable responsibilities within the capability of the role. About you Substantial experience leading IT service and infrastructure delivery within a multi‐site or international organisation. Proven experience managing geographically dispersed teams across multiple countries and/… time zones. A strong track record of improving service performance, operational discipline, customer experience and team accountability. Experience operating effectively within a matrix organisation and delivering through collaboration and influence. Strong practical knowledge of IT Service Management, including: Incident management Problem management; Change management; Request fulfilment; Service ...

integrated into Nationwide. This is a unique opportunity to influence key product decisions, guide complex migration strategies and make a lasting impact on customer outcomes. We're looking for an experienced product professional with strong expertise in Savings or Current Accounts, who thrives in navigating complexity, building relationships … work with a wide range of stakeholders to develop and shape product propositions, assess opportunities, influence strategic decisions and help deliver seamless customer experiences. You'll bring a strong background in Financial Services, with experience leading end-to-end product delivery, business change or transformation initiatives, alongside excellent ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … systems. Who you are: Strong software engineering background (Python or similar), with a track record of building production systems - not just prototypes. Hands-on experience with AI/ML systems (LLMs, classifiers, decision models, or similar). Experience integrating APIs and working with distributed systems. Experience designing ...

Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation, combining data-led insight with digital enablement across MTVH’s housing services. The role sits on the Senior Leadership Team and requires shaping the customer journey at scale while coordinating … across housing, leases, neighbourhoods and support functions. You will drive customer insight, service design and end-to-end experience improvements, including complaints handling, #J-18808-Ljbffr ...

Role You will take responsibility for the day-to-day operation and continual development of our online gaming business. Working closely with suppliers, marketing, customer support, compliance and senior management, you will ensure that every part of the online operation performs to the highest possible standard. No two days … launch and operation of EveryMatrix Sportsbook. Manage relationships with suppliers including EveryMatrix, Playtech, Nuvei, Optimove, PlayerVis and other strategic partners. Configure promotions, bonuses and customer journeys. Monitor site performance and identify opportunities to improve conversion and retention. Produce meaningful commercial and operational reports. Work alongside Compliance and Safer Gambling ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. You will ...

teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. What you’ll do: As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures … develop high-performing a globally distributed team Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency Create a repeatable & scalable operating rhythm, including clear OKRs Take a data-driven approach to performance management Strike ...

products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. **Salary from £35,000, depending on experience** **This is a hybrid role(3 days per week from Basingstoke office)** Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives. Build a personalised adoption plan that supports their business and increases customer advocacy. Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes. Support the customer through ...

Summary Job Summary: JOB DESCRIPTION – Lead AI Experience Engineer Location: Remote, United Kingdom Division: Ticketmaster Contract Terms: Fulltime The TEAM The TM1 Client & Fan Support Engineering team builds and operates the intelligent, scalable technology that supports Ticketmaster’s client and fan service experiences. The team develops AI-powered support … that combine large language models, natural language understanding, enterprise knowledge, business logic, and operational systems. The JOB Ticketmaster is seeking an experienced Lead AI Experience Engineer to provide technical leadership for the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. This role ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills: Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

broader technology and business transformation. With strong backing from senior leadership, they are embedding AI across commercial and operational functions to improve customer experiences, drive efficiency and unlock new opportunities for growth. Their central AI function works across the business, giving you exposure to a wide variety of challenges … tied to a single product roadmap. Instead, you'll own a portfolio of AI opportunities, working across areas such as marketing, customer experience, pricing and commercial propositions. You will: Identify and prioritise high-value AI opportunities across the business Lead discovery, problem framing and use-case development with ...

London | Outside IR35 The Company They are a well-established retail business with a strong focus on leveraging data to enhance customer experience and commercial outcomes. The organisation is investing heavily in its analytics and data science capabilities to drive smarter decision-making across multiple business functions. … environment where data plays a central role in shaping strategy and operational performance. The Role and Deliverables Develop and deploy predictive models to support customer, marketing, and commercial initiatives. Analyse large customer and transactional datasets to identify actionable business insights. Build segmentation, propensity, forecasting, and recommendation models. Partner ...

platforms, or workflows you use today. ROLE OVERVIEW The Enterprise Applications team at Benchling is looking for an experienced Salesforce Engineer who has deep experience scaling and optimizing a rapidly growing Salesforce instance. As a Salesforce Engineer, you will work alongside Enterprise Apps development teams and other business stakeholders … platforms, and this person will create and implement impactful processes and frameworks that ultimately guide and support the overall business strategies for our sales, customer experience and revenue teams. You will bring senior-level judgment to complex CPQ and billing challenges, own CI/CD and release quality ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Are you passionate about conveyancing, helping customers get the most from their software and developing high-performing teams that understand the pressures faced by legal professionals? We’re looking for an experienced Conveyancing Helpdesk Manager … team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their day-to-day property transactions. That means ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...