376 to 400 of 918 Customer Experience Jobs in the UK

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

url removed) phone : +44 (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 – Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite … appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches … Great customer experience and comfortable to be on the phone Shift pattern – 4 days on/4 days off KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer More ❯

will involve working closely with the Head of Digital. Youll work closely with internal teams, external agencies, and senior stakeholders to ensure smooth website trading, deliver best-in-class customer experience, and meet commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise, and guide … conversion Oversee product merchandising, pricing, and content in line with marketing and brand priorities Analyse product performance, website traffic, and conversion data to identify opportunities Review site UX and customer journeys, suggesting improvements to drive sales Support website integrations and functionality with ERP systems Collaborate with Finance and Planning teams on forecasting and performance tracking Lead weekly trade reporting … and trading best practices are consistently followed About You: To be successful in your application, you will already be working at a eCommerce Manager level, have previous line management experience and know what it takes to create great digital customer experiences. You will have/be: Highly organised, with experience managing complex eCommerce activity across teams Strong More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.To be considered for this role, you do NOT need a technical background. Strong customer/call handling … experience is required. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve … customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to More ❯

Digital Marketing Manager. eCommerce & Digital Marketing Manager profile: Developing and executing online sales strategies, overseeing website performance, digital marketing activity (SEO & PPC), managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Strategic Planning & Execution: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data to identify … continuous strategy and performance of key digital marketing channels, specifically SEO, PPC and Email Marketing (Klaviyo) – managed by 3rd party agency Website Management: Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO) Customer Service & Operations: Ensure a positive customer experience … Leadership & Management: Lead and motivate the e-commerce team, if applicable. Collaborate with cross-functional teams (e.g., marketing, sales, IT). Manage budgets and resources effectively. Skills and Qualifications: Experience: Circa 3- 5 years of experience in e-commerce or a related field – DTC, eTail, FMCG Knowledge: Strong understanding of e-commerce platforms and technologies. Familiarity with digital More ❯

months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank … captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a … ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate More ❯

JOB TITLE : 2nd Line Technical Support Engineer SALARY: £30,000 to £34,000 per annum Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so … service(s), in particular taking responsibility for maximising technical analysts and L2 Technical analysts’ ability to resolve incidents and requests REQUIREMENTS: 2nd Line Support Engineer Approximately 2 -3 years’ experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of VLANs, Wi-fi and firewalls Great customer experience and More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

support activities including backups, patching, and script deployments. Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. Ensure the storage, processing, and quality of customer data You will build new customer environments, working as part of a large project team You will deliver projects on a single Cloud Platform You will provide managed … design decisions to both technical and non-technical stakeholders You'll be required to produce new technical content for internal use by our engineering teams Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and … propositions Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. Finance – contribute to the budget process for portfolio and propositions development HR and People – support recruitment and learning and development strategies to develop industry leading product and More ❯

Salary: £100,000 - £135,000 You will support in accelerating a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … engineering excellence and a culture of teamwork, learning and continuous improvement. This exciting role is for a Giant innovative client in the banking space Ideal Candidate Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large … corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands on More ❯

to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance … including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Working closely with implementation, support, sales, and engineering teams … full potential of our solutions, identify upsell opportunities, and drive retention and growth. This role requires strong relationship management, technical understanding, and proactive collaboration to ensure seamless, high-impact customer experiences Job Responsibilities Customer Liaison: Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on More ❯

the framework. Coordinate and collaborate with stakeholders to agree and catalogue key definitions and calculations for key business metrics. Manage a network of stakeholders, setting clear priorities and expectations. Experience operating data management tools, for example data catalogue (e.g. Collibra, Alation etc), data quality (e.g. Collibra, Anomalo etc). Able to demonstrate an in-depth understanding of data governance … and standards (e.g., ISO/IEC 27001, GDPR). Knowledge of applying data management principles to practical scenarios, with a good understanding of data quality, governance & protection best practices. Experience conducting data profiling and analysis to identify trends, patterns, and anomalies. Experience communicating effectively across team(s), technical/business stakeholders. Experience dealing with complex business change … encouraging and supporting others through the change curve. Be Customer Focused - constantly improving our customers' experience I listen to my customers I use available data to help make decisions Be Human - acting with humanity and care I do the right thing Be Curious - thrive on learning, thinking beyond the obvious I build and share new ideas I try More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … of the advert to engage them and then what's the ongoing part that should be used for perf management? Join the Wireless Logic Adventure: Role Overview: As a Customer Success Manager, you will be the driving force behind customer happiness for our clients in the Rest of World (ROW) team. You'll partner with the sales function … succeed with our wider portfolio of IoT products and services. You'll be a high-performing, proactive, and self-managed individual who thrives in a fast-paced, collaborative environment. Customer Onboarding: Facilitate the smooth transition of new customers, ensuring they are onboarded effectively through platform training and coordinating support. Relationship Management: Build and maintain close, long-term relationships with More ❯

Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of … and metering servicesmaking it one of the largest and most impactful contract portfolios within the business. This team is not only central to delivering key performance commitments and enhancing customer experience, but also to safeguarding Yorkshire Waters reputation. The role within this team involves leading partner relationships, overseeing day-to-day delivery, and ensuring work aligns with performance … and quality benchmarks. By fostering collaboration and continuous improvement, the role holder will work closely with operational and customer management teams to identify efficiencies, elevate service quality, and deliver outstanding outcomes for customers. Its a dynamic, high-impact environment where strategic thinking and operational excellence come together to make a real difference. Where you fit in: As our Service More ❯

Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is essential. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

partners on architecting and aligning all aspects of our user experience. This leader will help us evolve existing and position new capabilities to provide relevant, contextual, proactive and intelligent customer experiences. What you'll do Lead our Growth product group as a transformational leader who is accountable, transparent and passionate about the role Product plays in delivering business value. … senior stakeholders and internal customers to manage a portfolio of investments focussed on driving growth Balance competing agendas to ensure growth product strategies deliver on key outcomes (economic, risk, experience) and ultimately drive the business forward. Work closely with Marketing & Analytics, Business Development & Tech to facilitate prioritisation discussions with leadership team sponsors. Ensure that the product changes needed to … advantage and outcomes. Continuously seek to understand and respond to our customers' needs and innovate in line with their expectations. Inspire and influence others to focus on solving clear customer problems and deliver with a customer/user-first mindset. Make choices based on the total cost of ownership and risk management profile of our product and technology More ❯

is re-inventing B2B e-Commerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. After launching in 2015 in the United States, Amazon Business is now live in eight countries, including the United Kingdom, Germany, France, Italy, Spain, Japan and India. We … to help us get there. As the business is growing rapidly in Japan, we are executing various initiatives with-in AMXL JP's S&OP team to drive Delivery Experience and Operations Excellence for Amazon Business Customers in JP. We are looking for a motivated Senior Program Manager to drive B2B Experience across Amazon Complex Supply Chain and … North America/Europe/Japan teams, the Amazon Business retail team, and senior leaders about how our B2B supply chain team needs to function to achieve the desired customer experience. - Engage with Global Product Team in North America to design scalable B2B logistic solutions for Japan Topology and Business customers. - Establish and govern metrics to better understand and More ❯

Business Development Representative - UK, Nordics & DACH Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in … happy customers, increased product sales, and improved brand loyalty. About the Sales Team Emplifi's sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes.Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is … our CRM tool The ability to deal with objections What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an More ❯