451 to 475 of 1,065 Customer Experience Jobs in the UK

JOB TITLE : 2nd Line Technical Support Engineer SALARY: £30,000 to £34,000 per annum Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so … service(s), in particular taking responsibility for maximising technical analysts and L2 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 2nd Line Support Engineer Approximately 2 -3 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of VLANs, Wi-fi and firewalls Great customer experience and More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at remarkable speed to … for the right person to be the Head of India Partner Operations. This Senior Manager role is accountable for the overall direction of the team, developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives. The Partner Operations Management (POM) team is responsible for driving a world … class partner experience through enabling partners to deliver assets of all varieties on-time, in full and at the PV quality bar. You will lead a team of POM who manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic relationships with our partners across More ❯

support activities including backups, patching, and script deployments. Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. Ensure the storage, processing, and quality of customer data You will build new customer environments, working as part of a large project team You will deliver projects on a single Cloud Platform You will provide managed … design decisions to both technical and non-technical stakeholders You'll be required to produce new technical content for internal use by our engineering teams Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and … propositions Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. Finance – contribute to the budget process for portfolio and propositions development HR and People – support recruitment and learning and development strategies to develop industry leading product and More ❯

Salary: £100,000 - £135,000 You will support in accelerating a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … engineering excellence and a culture of teamwork, learning and continuous improvement. This exciting role is for a Giant innovative client in the banking space Ideal Candidate Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large … corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands on More ❯

to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance … including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Working closely with implementation, support, sales, and engineering teams … full potential of our solutions, identify upsell opportunities, and drive retention and growth. This role requires strong relationship management, technical understanding, and proactive collaboration to ensure seamless, high-impact customer experiences Job Responsibilities Customer Liaison: Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on More ❯

the framework. Coordinate and collaborate with stakeholders to agree and catalogue key definitions and calculations for key business metrics. Manage a network of stakeholders, setting clear priorities and expectations. Experience operating data management tools, for example data catalogue (e.g. Collibra, Alation etc), data quality (e.g. Collibra, Anomalo etc). Able to demonstrate an in-depth understanding of data governance … and standards (e.g., ISO/IEC 27001, GDPR). Knowledge of applying data management principles to practical scenarios, with a good understanding of data quality, governance & protection best practices. Experience conducting data profiling and analysis to identify trends, patterns, and anomalies. Experience communicating effectively across team(s), technical/business stakeholders. Experience dealing with complex business change … encouraging and supporting others through the change curve. Be Customer Focused - constantly improving our customers' experience I listen to my customers I use available data to help make decisions Be Human - acting with humanity and care I do the right thing Be Curious - thrive on learning, thinking beyond the obvious I build and share new ideas I try More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … of the advert to engage them and then what's the ongoing part that should be used for perf management? Join the Wireless Logic Adventure: Role Overview: As a Customer Success Manager, you will be the driving force behind customer happiness for our clients in the Rest of World (ROW) team. You'll partner with the sales function … succeed with our wider portfolio of IoT products and services. You'll be a high-performing, proactive, and self-managed individual who thrives in a fast-paced, collaborative environment. Customer Onboarding: Facilitate the smooth transition of new customers, ensuring they are onboarded effectively through platform training and coordinating support. Relationship Management: Build and maintain close, long-term relationships with More ❯

Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of … and metering servicesmaking it one of the largest and most impactful contract portfolios within the business. This team is not only central to delivering key performance commitments and enhancing customer experience, but also to safeguarding Yorkshire Waters reputation. The role within this team involves leading partner relationships, overseeing day-to-day delivery, and ensuring work aligns with performance … and quality benchmarks. By fostering collaboration and continuous improvement, the role holder will work closely with operational and customer management teams to identify efficiencies, elevate service quality, and deliver outstanding outcomes for customers. Its a dynamic, high-impact environment where strategic thinking and operational excellence come together to make a real difference. Where you fit in: As our Service More ❯

Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is essential. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and … and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

partners on architecting and aligning all aspects of our user experience. This leader will help us evolve existing and position new capabilities to provide relevant, contextual, proactive and intelligent customer experiences. What you'll do Lead our Growth product group as a transformational leader who is accountable, transparent and passionate about the role Product plays in delivering business value. … senior stakeholders and internal customers to manage a portfolio of investments focussed on driving growth Balance competing agendas to ensure growth product strategies deliver on key outcomes (economic, risk, experience) and ultimately drive the business forward. Work closely with Marketing & Analytics, Business Development & Tech to facilitate prioritisation discussions with leadership team sponsors. Ensure that the product changes needed to … advantage and outcomes. Continuously seek to understand and respond to our customers' needs and innovate in line with their expectations. Inspire and influence others to focus on solving clear customer problems and deliver with a customer/user-first mindset. Make choices based on the total cost of ownership and risk management profile of our product and technology More ❯