901 to 925 of 1,245 Customer Experience Jobs in the UK

Legal Specialist Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, PermanentRecruiting graduate level to 2+ years experience in a legal role.A … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s … as part of a team.- Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.- Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.- Comfortable with learning and utilizing new software and technology More ❯

provider, is seeking a highly driven Business Development Manager. This role is central to driving new business growth across Connectivity, Networking, Secure Access Service Edge (SASE), and Unified Communications & Experience (UC&X) solutions. The successful candidate will identify and secure new opportunities, build lasting client relationships, and position the company's innovative solutions to new customers. Key Responsibilities New … new customers to expand market presence in Connectivity, Networking, SASE, and UC&X. Strategic Sales Planning - Develop and execute sales strategies aligned with business objectives and emerging market opportunities. Customer Engagement - Build and maintain strong relationships with C-level executives, IT leaders, and procurement teams to understand business needs and deliver tailored solutions. Solution Selling - Collaborate with technical teams … to design, present, and propose solutions that demonstrate clear value and meet customer requirements. Market & Competitor Analysis - Monitor industry trends, competitor activity, and market shifts to shape and refine sales approaches. Collaboration - Work closely with internal teams, including pre-sales, marketing, and service delivery, to ensure a seamless and positive customer experience. Pipeline Management - Manage and maintain a More ❯

DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 Key Responsibilities Customer Journey Ownership Lead the design, delivery, and optimisation of the end-to-end customer journeys (e.g., on-boarding, purchase, adoption, support...). Define vision and KPIs for digital journeys, ensuring alignment business and customer. Act … as the voice of the customer - insights, data, and feedback to lead improvements across digital touch-points. Digital Strategy & Execution Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing. Drive personalisation and segmentation strategies to create differentiated experiences for different customers. Ensure all digital journeys are compliant, accessible, and aligned with the brand promise. Performance … experiences. Report on performance metrics to leadership, highlighting successes and areas for improvement. And more... Get in touch to get the full description - - and apply. DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 *Rates depend on experience and client requirements More ❯

international sites. At Graham & Brown, we value curiosity, collaboration, and continuous improvement. Our data and analytics capabilities are central to our business, enabling smarter decisions, seamless operations, and better customer experiences. Joining us means being part of a dynamic, forward-thinking team where your technical expertise has a real impact on global operations and growth. The Role We are … such as Google Analytics, Meta, and other digital channels, ensuring accurate, automated, and insightful delivery of data across the business. This role directly influences global reporting, decision-making, and customer insight initiatives. What You'll Do Develop, maintain, and optimise ETL/ELT pipelines for AX to NetSuite migration Integrate external data sources (Google Analytics, Meta, social platforms) with … issues Contribute to long-term data strategy, including governance, analytics enablement, and scalable architecture Manage costs in line with budgets and appraise ROI Who We're Looking For Proven experience as a Data Engineer, ideally with ERP migration experience Strong SQL and database management skills Experience with Microsoft Dynamics AX and NetSuite ERP is highly desirable Proficiency More ❯

team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales who can work with our DACH (Germany, Switzerland, Austria) customer base on a fluent German level. This position is one of the first touch-points that our customers and potential prospects will have with the Contentful brand. This role … requires an organized, and motivated individual to research and understand the marketplace as well as how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As an Enterprise Business Development Representative, you will gain experience interacting with customers of all levels across a variety of industries. You will work closely with assigned Regional Sales … monthly, quarterly and annual basis Build relationships with decision-makers and key executives in all industries and verticals What you need to be successful 1-2 years of work experience preferred; and previous SDR/BDR experience is highly advantageous or: 1-2 years experience in a quota carrying/performance oriented role, or 1-2 years More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact for … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

Job Title - Field Service Engineer Location - Commutable distance to our HQ Reports To - Head Of Service Issued - 03/04/2025 We have over 30 years of industry experience and specialises in delivering critical power solutions to businesses across a diverse customer base.We are expanding our service and support team and are looking for a Field Service … maintenance manuals, and installation guidelines. Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. As a professional and customer-focused Field Service Engineer, you will represent Critical Power Supplies Ltd. Your role will involve technical site analysis to resolve customer issues and perform field service duties related … is completed to the highest standards and in line with company, industry, and site-specific guidelines. Be a professional representative of Critical Power Supplies at all times, with a customer-focused and solution-oriented approach. Supporting colleagues and contributing to the day-to-day success of the service department. Attending training and development sessions to stay current with technology More ❯

and reliability. Conduct hypothesis-led learning in analytical data assets, identifying trends, patterns, and opportunities for optimization. Utilize AB test evaluations to drive feature improvements and enhance the overall customer experience. Develop and maintain dashboards and reports to track key performance indicators and provide actionable recommendations to stakeholders. Stay up-to-date with industry trends and best practices in … product analytics, continuously enhancing your skills and knowledge. Provide analytics to optimise general operations within the business for supply chain, commercial & store tech Key requirements: Proven experience in product analytics, data analysis, or a related field. Strong proficiency in SQL and experience with data visualization tools such as Metabase/Tableau etc Familiarity with Redshift or other similar … and the ability to translate complex data into actionable insights. Strong communication and collaboration skills, with the ability to effectively present findings to both technical and non-technical stakeholders. Experience of A/B testing, experience in running retailed-based tool analytics Experience of BigQuery is desirable Benefits Pension company contribution = 3% Incentive scheme up to More ❯

About the Role As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience. Key Responsibilities Technical Support : Provide expert … resolving technical and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Create and maintain knowledge articles; identify trends and recommend process/product improvements. Collaboration : Represent the support team in meetings, follow defined support procedures, and help … drive continuous improvement. Travel & Flexibility : Occasional travel to Zellis/customer sites required Skills & Experience Background in software support or operational services; HCM knowledge is a plus. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). Team-oriented, self-motivated, and able to manage workloads under pressure. Analytical More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

to join our IT Change team. Youll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What Youll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding … continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What Youll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

operating IT company and they’re actively recruiting a Helpdesk Engineer. The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner … to ensure a very high level of customer experience. Job description: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC&mobile phone support and initial kitting. Create detailed report to the customer and manager/director when required. General administration and implementation on Windows server environment. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role You will lead a passionate team of four analysts, empowering them to become trusted partners across product, risk, sales, marketing, finance, and operations. Your leadership will … Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for Proven Analytics Leader: Extensive experience successfully building and scaling analytics functions within fast-paced, growing companies (ideally at the scale of 5+ teams). Preference for candidates with experience in Fintech, particularly credit … on data manipulation and analysis expertise, including strong scripting/coding skills (and the ability to coach others) in SQL, Python (or R) and AWS cloud Collaborative Project Ownership: Experience co-owning team-wide projects, effectively bringing teams together to plan solutions around problems using OKRs and KPIs that deliver tangible impact. Advanced Analytics: Practical experience using and More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role You will lead a passionate team of four analysts, empowering them to become trusted partners across product, risk, sales, marketing, finance, and operations. Your leadership will … Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for Proven Analytics Leader: Extensive experience successfully building and scaling analytics functions within fast-paced, growing companies (ideally at the scale of 5+ teams). Preference for candidates with experience in Fintech, particularly credit … on data manipulation and analysis expertise, including strong scripting/coding skills (and the ability to coach others) in SQL, Python (or R) and AWS cloud Collaborative Project Ownership: Experience co-owning team-wide projects, effectively bringing teams together to plan solutions around problems using OKRs and KPIs that deliver tangible impact. Advanced Analytics: Practical experience using and More ❯

vision for a high-growth automotive retailer making waves in the digital space. From optimising Shopify storefronts and integrating advanced eCommerce tools, to weaving AI and automation into the customer journey, youll turn technology into a revenue-driving powerhouse. What Makes This Role Different Salary: £85,000 £100,000 DOE Bonus: 10%+ performance-linked Equity: Real share options … Lead the development, optimisation, and scaling of Shopify-based solutions managing both internal teams and specialist third-party agencies. Set the Tech Roadmap: Align platform capabilities with sales growth, customer retention, and brand expansion. Champion AI & Automation: Embed AI tools and automation into marketing, fulfilment, and customer service to create a frictionless buying journey. Lead High-Impact Teams … CRM, and marketing platforms. Data-Driven Decisions: Optimise product content, analytics, and reporting to supercharge commercial performance. Platform Reliability: Own uptime, speed, and performance, ensuring a best-in-class customer experience. What Youll Bring Senior-level leadership in eCommerce technology , ideally within a scaling retail or automotive environment. Shopify mastery from core functionality to deep customisation and complex integrations. More ❯

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:?Monday-Friday (Onsite) 9:00-17:30 About the role:? Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point of … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong interpersonal … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities:? Managing tickets through various systems for day-to-day network requests Placing More ❯

ranges, as well as delivering multi-million-pound projects to improve critical assets. As IT Project Manager, you'll be contributing to their mission of delivering the best possible experience for their customers. The role sits within a department that covers two key areas: Enterprise Architecture & IT Services This includes IT project delivery, architecture and business analysis, service management … for an experienced IT Project Manager to join their team. This is a great opportunity to work on meaningful infrastructure and technology projects that directly impact operational capability and customer experience.In this role, you'll be managing a range of IT projects from start to finish - scoping, planning, budgeting, and delivering them on time and within budget. You'll … to ensure seamless implementation Contributing to the continuous improvement of project frameworks and tools Advising on new initiatives and supporting service introductions What you'll need to succeed Previous experience as an IT Project Manager Strong understanding of Agile delivery methodologies Excellent stakeholder management and communication skills Proven ability to manage time, resources, and detailed project plans Confident leadership More ❯

requirements. Collaborate with development teams to deliver high-quality releases. Use data insights to drive prioritisation and decision-making. Engage stakeholders and support smooth adoption of new features. Skills & Experience: 5+ years’ experience … as a Product Owner in complex environments. Strong background in Agile methodologies and product lifecycle management. Excellent stakeholder management and communication skills. Experience with digital platforms, UX/CX, and Microsoft tools. Remote | Outside IR35 | 3–6 Month Contract More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯