926 to 950 of 1,245 Customer Experience Jobs in the UK

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

opportunity to contribute to saving and improving peoples lives. If you are a highly motivated and experienced individual with a proven track record of effective and proactive systems test experience, this post is ideal for you. You will be joining an ambitious team striving for excellence with a mind-set of continuous improvement. Main duties of the job In … the development and implementation of technology solutions that will ensure the services offered through NHSBT and continue to support donation professionals and improve in terms of quality, accuracy and customer experience. Working with a range of internal and external partners from a diverse range of stakeholders such as IT service providers, marketing, external data feed partners and other public … Postgraduate diploma in software testing or equivalent experience. Certification in software testing from a recognised body (e.g. ISTQB) or equivalent experience. Demonstrates commitment to own continued professional development (CPD) Experience Essential Significant direct experience in the role of system test engineer, programmer or equivalent. Expert knowledge in black box and white box testing. Good knowledge of software testing More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … tailored recommendations, proactive insights, and intuitive experiences, we help customers make better financial decisions while strengthening their connection with the bank. Every model we build directly enhances the banking experience, making it more seamless, engaging, and rewarding. Our Personalisation Data team brings together experts across three key disciplines: Analytics Engineers, Machine Learning Engineers, and Data Scientists. As a Senior … Machine Learning Scientist, you'll develop and productionise models that make every customer interaction more relevant and timely, ensuring they receive products and services tailored to their needs - improving customer outcomes at scale. Whether it's surfacing the right savings product at the perfect moment, helping customers manage their spending, or simplifying financial planning, our work makes banking More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … tailored recommendations, proactive insights, and intuitive experiences, we help customers make better financial decisions while strengthening their connection with the bank. Every model we build directly enhances the banking experience, making it more seamless, engaging, and rewarding. Our Personalisation Data team brings together experts across three key disciplines: Analytics Engineers, Machine Learning Engineers, and Data Scientists. As a Senior … Machine Learning Scientist, you'll develop and productionise models that make every customer interaction more relevant and timely, ensuring they receive products and services tailored to their needs - improving customer outcomes at scale. Whether it's surfacing the right savings product at the perfect moment, helping customers manage their spending, or simplifying financial planning, our work makes banking More ❯

that help Samsara's customers manage their vehicle and asset lifecycle on our platform. We are looking for a technical Product Manager with a deep interest (and ideally prior experience) in 1) conceptualizing, designing and building platforms to standardize and centralize access to key data points, 2) managing integrations with external partners to bring valuable data into Samsara's … a problem solver and go-getter, not deterred by roadblocks, and focused on delivering results. Together, we are helping customers enhance their fleet operations, and your passion & advocacy for customer needs is something you infuse into all of your work. You should apply if: You want to impact the industries that run our world: Your efforts will result in … of product features and offerings. Deeply understand, advocate for and support the different ways that vehicle diagnostics can be used across the Samsara portfolio always focusing on preserving the customer experience. Collaborate with downstream product teams who depend on your team's data & capabilities. Manage a robust "intake" process to understand vehicle data platform needs and factor those into More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices. Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer … to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be a driving force in the energy sector? Our client is seeking a passionate and talented Innovation … ideas, integrating AI with front-end and back-end systems. AI & Machine Learning Implementation: Design and deploy AI/ML models to extract insights from energy data and enhance customer experience. Full-Stack Development: Architect end-to-end solutions, ensuring seamless integration and optimal performance across the tech stack. Technical Innovation: Leverage technologies like large language models, computer vision … Cloud and DevOps Implementation: Manage applications in cloud environments (AWS/Azure) and enhance deployment efficiency with CI/CD pipelines. Design Skills Application: Contribute to user interface and experience aspects, focusing on intuitive AI interactions and data visualizations. Knowledge Sharing: Mentor team members in emerging AI technologies and modern development practices. Stakeholder Interaction: Collaborate with stakeholders to refine More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're Looking … For Bachelor's degree in Supply Chain, Business, Engineering, STEM, or related field 5+ years of experience in retail supply chain, consulting, or pre-sales roles involving planning, merchandising, or execution systems (WMS, TMS, OMS, Labor, Planning, or Category tools) Proven ability to operate across both strategic planning and operational execution domains Strong understanding of retail operations across grocery More ❯

services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 1RY), however SCW is an agile and flexible … allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. This role can be delivered in a flexible hybrid way with … enthusiastic self-motivated individual who can work both alone and as a member of a wider team. You will need to have excellent communication skills and provide a professional customer experience. Effectively prioritising your workload is paramount to this role. You will be required to possess strong problem-solving skills and be able to share this knowledge with the More ❯

Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and … Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value. Who are you? You are passionate about software development and have a keen interest to develop in JavaScript. You are self-motivated and a fast learner eager to gain exposure to design, development and test lifecycle. As a developer in Smart Communications … done what you say you will, and if you don't you take the time to learn from the experience. What we're looking for: Must have skills/experience: Programming experience, at least one of: Technical degree with strong programming component Strong evidence of existing programming skills JavaScript HTML/CSS OOP Unit Testing Strong analytical and More ❯

address customers' business problems and accelerate the adoption of AWS services. In collaboration with sales, you will drive revenue growth across a broad set of customers. As a trusted customer advocate, you will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help … training, designing, and building cloud solutions for a diverse and challenging set of customers. Have a strong understanding of large-scale technology solutions. The ideal candidate will have past experience working as a technology executive. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You … and design exercises to create world-class solutions built on AWS. Key job responsibilities The Solutions Architecture leader is tasked with the following four primary responsibilities: Operating as the Customer Advisor in the sales cycle (executive sponsor for strategic programs, projects, and customers for the organization). Driving Organizational-wide Leadership (providing technical excellence across the organization, collaboration with More ❯

React development standards, best practices, and architecture blueprints across the organization. Work cross-functionally with Product, UX, Backend Engineering, and QA teams to ensure cohesive delivery and a unified customer experience. 4. Governance, Security & Quality Ensure accessibility (WCAG 2.1), internationalization (i18n), and performance benchmarks are consistently met. Establish frontend testing strategy using tools like Jest, React Testing Library, Cypress … or equivalent. 10+ years in frontend development with at least 4+ years of React-based architecture experience. Expertise in React, Hooks, Context API, TypeScript, and related frontend tools. Solid experience designing and maintaining cloud-native SaaS platforms. Hands-on with component libraries, monorepo tools (e.g., Nx, Turborepo), and state management (MobX, Zustand, Redux, or React Query). Familiar with … REST, GraphQL, and real-time data streaming (e.g., WebSockets, SSE). Experience building for multi-tenant, micro-frontend architectures (preferred). Nice to Have Familiarity with accessibility standards (WCAG 2.1) and implementation of ARIA roles and semantic HTML. Experience supporting localization and internationalization (i18n/l10n) at scale, including RTL layouts, regional formats, and dynamic translation frameworks. Knowledge More ❯

implementing a comprehensive 5-year strategy and roadmap for all major platforms. Their agile, user-centered approach ensures that every innovation enhances operational efficiency and transforms the employee and customer experience. Person Specification & Responsibilities Strategic Leadership & Agile Delivery Platform Integration and Interoperability Innovation, Automation & Emerging Technologies User-Centered Design and Product-Centric Development Documentation, Compliance, and Governance Team Leadership … and Line Management Continuous Improvement and Operational Excellence System Performance Monitoring Profile Essential Criteria Technical Expertise : Agile and SDLC Proficiency User Experience and Accessibility Leadership & Management of Technology Teams Desirable Criteria Knowledge of Government Standards and Frameworks (DDaT) Data Analytics & BI Experience A strong grasp of DevOps and Continuous Improvement (CI) Successful Candidates will be required to complete … the selection process: Working Together Seeing the Big Picture Changing and Improving Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Customer Perspective Commercial Accumen Property Market Knowledge Innovation Recruitment Timeline Application Closing Date : Friday 19th September 2025 CV Sifting : w/c 22nd September 2025 Interviews to be held w More ❯

the heart of every decision they make. Their mission is to transform how data is captured, engineered, and consumed across the organisation. Enabling & empowering smarter insights and creating seamless customer experiences. The Role As a Senior Data Engineer, you'll be a key player in building and evolving a modern Azure-based data platform that underpins decision-making across … a Senior Data Engineer who is excited about solving complex data challenges at scale and has a proven track record of delivering enterprise-level solutions. Essential Skills: 5 years' experience in Data Engineering. Strong expertise in Databricks, Azure Data Factory, Azure SQL, and Azure Synapse/DW. Solid understanding of dimensional modelling (Kimball, Star Schema) and EDW solutions. Experience … cloud and DevOps practices - ie Azure, CI/CD pipelines, scaling, cost optimisation. Strong problem-solving and communication skills. Desirable Skills: Background in retail or e-commerce data environments. Experience with Google Analytics data integration. Why Join? This is more than just a Senior Data Engineer role it's a chance to shape the future of a high-growth More ❯

at the forefront of innovation and digital transformation. With a strong presence across the UK and beyond, the business is committed to delivering cutting-edge connectivity solutions and exceptional customer experiences. Role Overview We are seeking a highly capable Technical Project Manager to lead and deliver complex technology projects across the organisation. This is a permanent role offering hybrid … depending on the delivery model. Identify and mitigate risks, resolve issues, and ensure project quality and compliance. Communicate effectively with senior stakeholders, providing clear updates and insights. Required Skills & Experience Proven experience as a Technical Project Manager in a complex, fast-paced environment. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Experience delivering technology infrastructure … Excellent stakeholder management and communication skills. Ability to manage multiple projects simultaneously and prioritise effectively. Familiarity with tools such as JIRA, Confluence, MS Project, or equivalent . Telecoms industry experience is a strong advantage but not essential. Desirable Project Management certifications (e.g., PMP, PRINCE2, Agile PM, Scrum Master ). Experience working in regulated environments or with large-scale More ❯

at the forefront of innovation and digital transformation. With a strong presence across the UK and beyond, the business is committed to delivering cutting-edge connectivity solutions and exceptional customer experiences. Role Overview We are seeking a highly capable Technical Project Manager to lead and deliver complex technology projects across the organisation. This is a permanent role offering hybrid … depending on the delivery model. Identify and mitigate risks, resolve issues, and ensure project quality and compliance. Communicate effectively with senior stakeholders, providing clear updates and insights. Required Skills & Experience Proven experience as a Technical Project Manager in a complex, fast-paced environment. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Experience delivering technology infrastructure … Excellent stakeholder management and communication skills. Ability to manage multiple projects simultaneously and prioritise effectively. Familiarity with tools such as JIRA, Confluence, MS Project, or equivalent . Telecoms industry experience is a strong advantage but not essential. Desirable Project Management certifications (e.g., PMP, PRINCE2, Agile PM, Scrum Master ). Experience working in regulated environments or with large-scale More ❯

RPA/AI programme , driving strategic transformation across our business. This is an exciting opportunity to lead cutting-edge initiatives and make a tangible impact on operational efficiency and customer experience. Key Responsibilities: Define and lead the overall RPA/AI programme strategy , ensuring alignment with business goals and digital transformation objectives. Oversee a portfolio of projects, with a … change management efforts. Drive stakeholder engagement and ensure clear communication across executive and operational levels. Monitor performance metrics to track programme success and identify continuous improvement opportunities. Essential Skills & Experience: Proven experience leading large-scale digital transformation programmes , ideally involving RPA (Robotic Process Automation) and AI technologies. Expertise in strategic planning , budget management, and resource allocation. Strong leadership … stakeholder management, and change management capabilities. Familiarity with or experience managing projects involving Microsoft business applications (e.g., Dynamics 365, Power Platform). Excellent communication and decision-making skills. Desirable Qualifications: Certification in project/programme management (e.g., PMP, MSP, PRINCE2 ). Knowledge of automation platforms (e.g., UiPath, Blue Prism, Power Automate ). Background in consulting, IT, or enterprise-scale More ❯

RPA/AI programme , driving strategic transformation across our business. This is an exciting opportunity to lead cutting-edge initiatives and make a tangible impact on operational efficiency and customer experience. Key Responsibilities: Define and lead the overall RPA/AI programme strategy , ensuring alignment with business goals and digital transformation objectives. Oversee a portfolio of projects, with a … change management efforts. Drive stakeholder engagement and ensure clear communication across executive and operational levels. Monitor performance metrics to track programme success and identify continuous improvement opportunities. Essential Skills & Experience: Proven experience leading large-scale digital transformation programmes , ideally involving RPA (Robotic Process Automation) and AI technologies. Expertise in strategic planning , budget management, and resource allocation. Strong leadership … stakeholder management, and change management capabilities. Familiarity with or experience managing projects involving Microsoft business applications (e.g., Dynamics 365, Power Platform). Excellent communication and decision-making skills. Desirable Qualifications: Certification in project/programme management (e.g., PMP, MSP, PRINCE2 ). Knowledge of automation platforms (e.g., UiPath, Blue Prism, Power Automate ). Background in consulting, IT, or enterprise-scale More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst , you’ll use global data … scale data analysis to investigate suspicious behavior and provide insights that lead to immediate real-world impact. You will underline the value of your recommendations by leveraging your deep experience with operational measures within industry and your ability to quickly translate customers’ fraud KPIs into opportunities. You’ll leverage a real-time platform analyzing billions of transactions per month More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst , you’ll use global data … scale data analysis to investigate suspicious behavior and provide insights that lead to immediate real-world impact. You will underline the value of your recommendations by leveraging your deep experience with operational measures within industry and your ability to quickly translate customers’ fraud KPIs into opportunities. You’ll leverage a real-time platform analyzing billions of transactions per month More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst , you’ll use global data … scale data analysis to investigate suspicious behavior and provide insights that lead to immediate real-world impact. You will underline the value of your recommendations by leveraging your deep experience with operational measures within industry and your ability to quickly translate customers’ fraud KPIs into opportunities. You’ll leverage a real-time platform analyzing billions of transactions per month More ❯