1 to 25 of 119 Customer Retention Jobs in the UK

About the Company A new, exciting opportunity to join Undo’s Customer Success team with a focus on the finance industry. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled … technology companies. The technology is highly valuable but very complex, and is deployed in some of the world’s most complex software development environments. Customer retention and growth is excellent (net revenue retention of 135%) but careful management is required to achieve this success. About ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

Head of Sales – Customer Growth Glasgow (Hybrid 50:50) Up to £120,000 base (£150,000 OTE) About the Company Our client is a leading provider of IoT connectivity solutions, empowering businesses worldwide to effortlessly connect and manage their devices. Their mission is to simplify IoT deployment and drive … innovation across industries. Role Overview We are seeking a commercially driven Sales Manager to lead and develop a team of Customer Success Managers responsible for managing and growing the existing customer base. This role is focused on driving revenue expansion, ensuring high levels of customer retention ...

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Company description: ClearCourse Job description: Customer Success Manager Remote role | UK and Ireland | Field-based travel Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing … grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay. We are now looking for an experienced Customer Success Manager to work closely with existing customers, helping them get maximum value from GDS products while driving retention ...

Demand Generation & Customer Growth Manager - EMEA Location: London/Hybrid/Remote Experience: 9-11 years Function: Marketing Role Overview A high-growth B2B SaaS company is seeking a Demand Generation & Customer Growth Manager to own new customer acquisition and expansion across the EMEA region. This role … sits at the intersection of demand generation, customer marketing, and revenue growth, with a strong focus on pipeline creation, retention, upsell/cross-sell, and customer advocacy. The ideal candidate is a senior, hands-on marketer who partners closely with Sales and Customer Success, runs ...

lead the Sales Department and drive growth across all revenue streams. In this senior leadership role, you will manage the New Business Lead, Customer Success Manager, and Existing Inbound Sales Lead. Reporting directly to the EVP, you will take ownership of revenue delivery, sales strategy execution, KPI performance … Swindon) Easily accessible from Junctions 15 and 16 of the M4 Key Responsibilities Leadership & Team Management Lead, develop, coach, and motivate the sales and customer success team, fostering a high-performance, collaborative culture Demonstrate strong understanding of new business, upsell, and cross-sell sales cycles Ensure alignment across sales ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain … forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns ...

difference in your career, your team, and your impact. Your Career This is an exciting opportunity to lead growth across our established Private Sector customer base in a strategic and rewarding Sales Manager role. You’ll be responsible for maximising revenue, supporting customer retention, and ensuring … work alongside a skilled and collaborative Account Management team, playing a key leadership role in identifying and converting growth opportunities. In partnership with our Customer Success, Marketing, and New Business teams, you’ll develop and execute joint value roadmaps that align MHR’s strategic goals with our customers’ needs. ...

Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your … prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage. Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details ...

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success ManagerDepartment: Customer SuccessLocation: ChesterfieldHybrid – 1 day from homeSalary: up to £40,000There is a requirement to travel to client meetingsFlexible working hours25 days annual leave Elevation Recruitment Group are seeking a highly motivated and experienced Customer Success Manager to join one of our leading clients … based in Chesterfield. This senior role is responsible for driving customer satisfaction, retention, and growth by building strong, trusted relationships and ensuring customers achieve maximum value from our solutions. You will act as a strategic partner and trusted advisor to clients of the business, working closely with ...

This is an excellent entry-level opportunity for someone keen to learn, develop technical skills, and progress into a more senior technical, commercial, or customer-focused role over time. You'll work onsite at customer locations, supporting experienced technicians and helping deliver a high-quality fluid management service. … gain exposure not only to technical operations, but also to customer relationship management and business development activities. This role is ideal for someone who enjoys working practically, interacting with customers, and wants a long-term career path rather than just a job. Key Responsibilities: Onsite & Technical Support: Assist with ...

Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor ...

Product Manager – Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design thinking within product … delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement. While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

generally ensuring we do everything we can to retain clients. The role is about keeping our clients happy. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. We are looking for someone who is exceptionally organised … support role when required The person We are looking for candidates with the following: Experience of customer success/account management where client retention is a primary objective. Experience of doing this for a software product an advantage 5 years’ work experience in total as a minimum ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily those based … Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone ...

service provider) and they manage this via Mobile Devise Management and strict controls. They have some of the best numbers in the industry: · 97% customer retention · 98% customer service satisfaction The successful Business Development Manager will: · Be a new business hunter who has a proven track ...

commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client … while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified ...