1 to 25 of 148 Customer Retention Jobs in the UK

with a fast-growing software organisation to appoint an experienced and commercially driven Director of Account Management to lead and scale a high-performing customer revenue function across the UK region. This is a strategic leadership role for a customer-focused commercial leader with a proven background … SaaS, retention strategy, and revenue growth. The successful candidate will lead a team of Account Management leaders and professionals, driving customer retention, Net Revenue Retention (NRR), expansion revenue, and long-term customer success outcomes. The role combines executive-level strategic leadership with ...

Customer Success Manager Location: Remote (UK) Employment Type: Full-time Compensation: €70,000–€100,000 base + performance-based bonus Reporting To: VP of Customer Success ABOUT US: We are a fast-growing leader in AI-powered observability and hybrid infrastructure intelligence, helping enterprise organizations gain complete visibility … helping enterprise customers improve operational efficiency, make smarter decisions, and maintain resilient, high-performing systems at scale THE OPPORTUNITY: We are hiring a Customer Success Manager to manage a portfolio of approximately 30 EMEA accounts, primarily across the UK and Europe. This role is focused on customer retention ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

About the role At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. In this role, you will be responsible for building a high-performing team, creating the systems and playbooks needed … scale, and ensuring our school, university, charity, and partnership customers achieve outstanding outcomes with Up Learn. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-impact opportunities, improve customer experience, and maximise long-term customer ...

Account Manager Based: Remote, with quarterly visits to Waterlooville office and regular customer travel Reports to: Senior Business Development Manager Role Description At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops … businesses. As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success ...

Customer Success Lead (Carriers) Do you have strong Customer Success leadership experience within B2B SaaS, FinTech or InsurTech? Comfortable acting as a player-manager, owning strategic accounts while also leading and developing a high-performing Customer Succes s team? We are looking for a Customer Success … Lead to join a fast-growing global SaaS/FinTech business, helping shape and scale a high-impact Customer Success function. Experience within the insurance sector is highly important for this role. What you will do as Customer Success Lead: Lead and develop a high-performing Customer ...

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join … well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership ...

ready to take on broader responsibility, working closely with a fantastic team. You’ll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership … planning. You’ll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

Overview We’re looking for a Director of Product – Customer Growth to lead one of the most critical and high-impact areas at Trainline. Operating at Director level , this role sets the vision and strategy for Customer Growth globally, with a particular focus on paid customer propositions … core pillar of Trainline’s future customer offering. This includes assessment and scaling of new opportunities such as subscription, add-ons, loyalty and bundling. You will own the strategy and outcomes across the full customer lifecycle - acquisition, retention, engagement, and resurrection - and lead the development ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your … customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your ...

Location : Stockton On Tees (hybrid) This role sits at the heart of how our client communicates with its customers. As an Email Marketing Associate – Customer Comms & Automation, you will own the lifecycle email programme – designing, building, and optimising the automated workflows and triggered communications that guide customers from conversion … through to long-term engagement. Working alongside a colleague who manages outbound cold email, segmentation, and re-engagement campaigns, your focus is firmly on customer-side communications: conversion journeys, onboarding sequences, usage nudges, lapsed customer recovery, and the full suite of sales funnel automations. ...

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks ...

seeking a talented and customer focused professional to join our highly successful Customer Success Department. This is a fantastic opportunity to join a high growth B2B intelligence and data business in a red hot sector and play a major role in its next stage of growth and help … shape the future of the department. In 6 months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, identified at least one champion at each customer, strong partnership with the sales team, all meeting and feedback notes logged ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain … forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns ...

Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support … that vision into reality Main Responsibilities - You'll: Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry. Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using ...

performance of the WCF business, including ownership of the strategy, execution, and achievement of commercial targets across pipeline generation, sales, and customer retention**.******What you’ll do***** Define and execute the end-to-end strategic roadmap for Kyriba’s Working Capital Finance business for both banks … corporates, collaborating with functional teams (Marketing, Sales, Product, Engineering. Legal, and others)* Enable commercial performance (incl pipeline growth, sales, and customer retention) and operational aspects (incl funding relationships, supplier onboarding, implementation)* Monitor product performance, customer satisfaction, and market trends to identify growth opportunities.* Influence and coordinate ...

Customer Success Manager – UK Home-Based (Occasional Travel) Location: United Kingdom (Remote-first, with occasional travel to HQ in Oxfordshire area) We’re supporting a UK-based, high-growth SaaS organisation operating in the data resilience, backup, and cyber recovery space to hire a Customer Success Manager. This … high-impact role owning the end-to-end customer lifecycle – from onboarding and adoption through to renewal and expansion – ensuring enterprise customers maximise value from a mission-critical platform. The role sits at the intersection of Customer Success, Sales, and Technical Support, requiring someone who is equally comfortable ...

Overview We are seeking a Customer Success Manager with a strong cybersecurity background to join a disruptive, Series A startup operating at the intersection of fraud prevention, cybersecurity, and AI. This individual will play a critical role in supporting and growing relationships with enterprise customers across … EMEA. The ideal candidate brings both technical depth and strong customer engagement skills, with the ability to work cross-functionally with business stakeholders and technical teams alike. This includes partnering closely with CISOs, IT leaders, and cybersecurity practitioners to ensure customers achieve meaningful outcomes and maximize the value ...

Customer Success Manager – Mid-Market & SME Growth Remote | Salary - TBC AdTech/B2B SaaS/Performance Marketing The Company We’re working with a fast-growing technology business operating at the intersection of digital advertising, SaaS and performance marketing. The company has built strong momentum globally and is scaling … across both mid-market and SME customer segments. Their product helps advertisers improve campaign quality, drive stronger performance outcomes and make better decisions across paid acquisition channels. As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation ...

required Key Targets/KPIs Monthly new contract sales Recurring Monthly Revenue (RMR) growth Number of new contracts secured Quote-to-order conversion rate Customer retention within the region Required Experience Field-based sales experience within the fire & security industry Proven success selling service or maintenance contracts … Supportive, collaborative team culture Success Profile Builds a strong, active pipeline quickly Regularly secures competitor contract takeovers Delivers consistent monthly RMR growth Maintains exceptional customer retention across the region Equal Opportunities Statement As an equal opportunities employer, RangerFS is committed to the equal treatment of all current ...

Customer Success Manager- London/Hybrid- £40000-£50000 A global technology company are looking for an experienced Customer Success Manager to join their team. The successful candidate will be expected to be engaging customers whether it's virtual or in person. This means you will be expected … accountable for the retention and growth of your customers. Build and foster relationships with key decision makers and stakeholders across multiple customer teams Engage customers in strategy conversations to derive maximum value from their investment Define what success means for your customers and produce detailed plans outlining ...

Salesforce Customer Success Manager - 44,500 - Flexible Location (Remote Salary - 40,000) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking … Salesforce Customer Success Manager with a focus on Salesforce SaaS clients in the 1m- 10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment. What the Salesforce Customer Success Manager will be doing You will ...

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This … hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here ...