1 to 25 of 419 Customer Retention Jobs in the UK

Keyloop's relationships with financiers, both captive (OEM-owned) and independent, while maximising client adoption of the Keyloop Retention Hub through a customer retention lens and growing the use of Keyloop's AI-based capabilities within the Retention space. The role … agenda across their organisations and, where relevant, their dealer networks. Drive adoption of the Keyloop Retention Hub with a specific focus on customer retention outcomes. Lead cross-sell of AI-based capabilities within the Retention space (such as AI video and lead nurture ...

treasury and capital market's needs, and adapts as markets evolve. About the Role Working cross-functionally with Product Marketing, Product Management, Sales, and Customer Success, you will own our customer advocacy (references and case studies) strategy, customer communications, and Voice of Customer initiatives. You will … build scalable programs that amplify customer success stories, turn customer insights into engaging content, and create campaigns that drive retention, loyalty, expansion, and customer lifetime value. This role combines strategic thinking with hands‐on execution. We are looking for an experienced customer marketer ...

Copy of Customer Success Manager (German-speaking) London, England About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Together, we help more than 300 million learners … ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career. About this role As a Customer Success Manager, you will partner with valued enterprise customers across the DACH market to ensure successful adoption of Udemy Business and help them achieve their ...

ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, About this role As a Customer Success Manager, you will partner with valued enterprise customers across the DACH market to ensure successful adoption of Udemy Business and help them achieve their … strategic learning and development goals. You will build trusted relationships with customer stakeholders, from programme managers and learning champions to senior executives, acting as a strategic advisor throughout the customer lifecycle. You will take a consultative approach to understanding customer needs, developing learning strategies, driving platform engagement ...

do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work … with leading technologies, and make a real impact for our customers. The role Are you interested in leading and developing a Customer Success organization, shaping strategy, growing future leaders, and helping customers realize lasting value? Would you enjoy partnering with Sales leadership to create a unified customer-facing ...

Join OneAdvanced You will lead the national Customer Adoption & Value function for Primary Care, providing line leadership, coaching, standards and direction to Customer Adoption & Value Leads working within the regional Pod model. You will work closely with the Services Team to ensure that we remain consistent … approach to customer success across OneAdvanced. You will also lead the shared Community capability, with one Community Lead focused on England and one on Scotland, using customer communities, user groups, peer networks, digital engagement and advocacy to scale engagement beyond one-to-one customer interaction. You will ...

motivated and experienced Account Growth Executive to join our growing sales organisation.The Account Growth Executive is responsible for driving growth within CloudRock's existing customer base. The role focuses on identifying, developing and closing commercial opportunities across CloudRock customers, including additional implementation phases, optimisation programs, Application Management Services … modules and broader business transformation initiatives.The successful candidate will work closely alongside CloudRock's Engagement Partners, who maintain executive sponsorship and strategic oversight of customer relationships. While Engagement Partners focus on customer success, relationship governance and long-term strategic alignment, the Account Growth Executive is accountable for commercial ...

every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. … orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...

Vice President Customer Growth, CRM will lead Zeta’s strategy to protect, grow and expand its existing UK enterprise customer base. This is a senior leadership role combining strategic account management, executive customer relationships, commercial growth and delivery leadership. The successful candidate will build and lead … Account Directors responsible for Zeta’s most strategic UK customers, creating a consistent model for retention, expansion and long-term customer value. This role is focused on existing customers rather than new-logo acquisition . The VP Customer Growth will work across Sales, Customer Success ...

This new role will be responsible for driving retention and customer growth across our Accountant and Mid Market customer base. We focus on 1:1 high touch CSM offerings, 1:many initiatives, both digital and value added human services. This enables us to execute … create the very best welcome, nurture, retention and winback programmes for Intuit QuickBooks customers, including free trial conversion. Responsibilities Contribute to the Customer Success retention and monetization strategy, aligned to both the global Customer Success ‘growth and retention’ strategy, and the Intuit ...

Customer Success Manager – Mid-Market We are looking for a customer-focused Customer Success Manager to help our Mid-Market customers achieve measurable business outcomes through Trackunit’s products and services. Reporting to the Director/Senior Director of Customer Success, EMEA, you will … defined customer portfolio, driving adoption, value realisation, expansion, and retention through proactive, structured, and data-driven engagement. You will take responsibility for the end-to-end customer relationship and customer success plan, working closely with Sales to identify and progress Customer Success Qualified Leads ...

Digital Customer Success Manager £45,000 Basic + Bonus + Benefits Hybrid | Central London | 3 Days in the Office The Opportunity Our client is an established, international technology business providing specialist information and subscription-based digital solutions to a diverse professional client base. As the business continues to grow … looking for a Digital Customer Success Manager to develop scalable customer success programmes that improve product adoption, engagement, retention and revenue growth. Why Join? £45,000 basic salary, depending on experience, plus performance-related bonus. Hybrid working: three days in the Central London office ...

client is a global leader in Fintech solutions. They are now seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes across a diverse customer base. You’ll play a pivotal role in shaping welcome, nurture, retention and winback journeys — including free-trial conversion — to drive long-term customer value and reduce churn. This role sits at the heart of the Customer Success organisation, combining digital-first initiatives with value-added human interactions to deliver impact at scale. You’ll partner cross-functionally ...

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business Applications ...

## Customer Success DirectorApply: London: Full time: Posted 12 Days Ago: REQ0526\\_0037334# **Who are we?**At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‐critical solutions across … strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.**About the Role**We are seeking a **Customer Success Director – Corporate Lending** to lead customer success outcomes across a portfolio of strategic customers using solutions including **Loan IQ, Trade, and Corporate ...

Coder is hiring a Manager, Customer Success Team to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise customers. This role will drive customer adoption, retention, expansion, and long-term partnership with some of the world’s most … governance, and control their organizations require. Our customers span technology, financial services, government, automotive, and other highly regulated industries. As a leader on the Customer Success team, you will be responsible for developing and coaching a high-performing team, building scalable customer success programs, and ensuring customers achieve ...

Enterprise Customer Success manager at TiPJAR HELLO,WE’RETIPJAR TiPJARexiststomakeappreciationfair,transparent,anddirectandinjoining ourteam,you’llplayapartinputting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. … believe success is something we build and share together. THEROLE Own and commercially grow a portfolio of Enterprise customers, building trusted relationships that maximise customer value, retention, revenue growth and advocacy. You will be accountable for the full commercial lifecycle of your accounts, including renewals and expansion. ...

intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‐class SaaS products. Celebrated as one of the ‘Sunday Times UK's Best … forward‐thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. Our Culture Customer success is at the heart of everything we do, and we strive to ensure that each member of our team, regardless of their department ...

enterprise aviation customers within the European region. Reporting to the Head of Sales and Accounts - Europe, this role focuses on expansion of existing customer relationships, identifying new commercial opportunities within accounts, driving the progression of complex enterprise opportunities and driving long‐term customer value and retention. … airline customers, the Account Director develops strong relationships across operational and executive stakeholders while working cross‐functionally with Solution Consultants (pre‐sales), Product, Customer Success, and Marketing teams to deliver commercial outcomes and maximize customer value. This role plays a critical part in executing the regional growth strategy ...

Sweep is hiring a Customer Success Manager based in the UK, London, to work on our enterprise climate program software. Professional fluency in English and French, spoken and written, is mandatory. You must be able to lead customer-facing success activities in both languages. Ok, sounds promising. What … will I be doing? As a Customer Success Manager in the Success Team, you will help customers realise the value of Sweep throughout the post-implementation success phase. You will own customer relationships across a mixed portfolio, helping customers connect their sustainability objectives, reporting needs, and data ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

seeking an experienced commercial leader to strengthen our approach to account management, sales and marketing and help drive sustainable growth across both our existing customer base and new business. The Opportunity This is an opportunity to take ownership of an important part of an established technology business rather than … simply inherit a narrowly defined sales role. You’ll have the opportunity to influence how we manage and develop customer relationships, how we approach sales and new business, how we take our services to market and how the wider commercial function develops. For someone currently working as an Account ...

Customer Success Partner (London) As a Customer Success Partner at CreatorIQ, you will serve as a strategic advisor to a portfolio of Enterprise customers, helping them achieve meaningful business outcomes through their creator marketing programs. You’ll work closely with customers to understand their goals and align them … success. You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business ...