51 to 75 of 492 Customer Retention Jobs in the UK

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes … while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, youll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Clients products and services. Acting as a trusted advisor … youll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you'll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client's products and services. Acting as a … trusted advisor, you'll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and … analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to More ❯

TITLE: Director, Customer Success, EMEA DEPARTMENT: Sales REPORTING TO: Vice President, Global Customer Success Team Overview Our Customer Success and Sales teams are a dynamic and collaborative group committed to driving growth in the fintech space. We operate globally with teams based in 11 countries ensuring we … provide seamless coverage and support for our global client base. Our Inside Sales team works closely with regional Sales teams including Marketing and Customer Success teams to ensure a strategic approach to driving revenue. As part of a fast-paced environment, the team thrives on innovation, continuous learning, and … celebrating individual and collective success. Role Overview As a Director, Customer Success, you will lead regional Customer Success Managers focused on financial services and responsible for the end-to-end customer lifecycle. Your goal is to ensure our solutions drive adoption, deliver value, and enhance the customer More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and … support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. We are seeking a Payment Optimisation Manager to join the Customer Retention team. The successful candidate will be responsible for ensuring optimised processes and contractual arrangements are in place to secure the acceptance … authentication products such as 3D Secure. Experience with products driven by data and predictive modelling would be an advantage. Responsibilities Support the Head of Customer Retention in executing the customer-led renewal strategy to increase retention rates and lifetime value. Manage relationships with payment … and contracts and outreach to card schemes where necessary. Analyse monthly transaction data from acquiring platforms to develop strategy, in conjunction with the retention team to reduce decline rates and friction. Continuously develop and produce global reports detailing key payment KPIs for actionable insight. Develop payment processes to More ❯

Job Title: Customer Success Manager Company: Oases (Commsoft) Location: United Kingdom (Remote) Type: Full-Time Reporting to: Senior Customer Success Manager OASES.aero is a leading SaaS platform specializing in maintenance and engineering software for the aviation industry. We empower our customers with innovative, efficient, and scalable solutions that … enhance operational performance. As we continue to grow, we are looking for a proactive and customer-focused Customer Success Manager to join our team and help drive customer satisfaction, retention, and adoption. The Role: As a Customer Success Manager, you will be the primary … escalations, collaborating with internal teams, and ensuring customers maximise the value of OASES. We are looking for someone who is not just passionate about customer success but also forward-thinking about AI and tech-someone who believes in the power of automation and innovation to improve workflows, enhance efficiency More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by … of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant … location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the More ❯

a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business. About The Role: The Customer Success Manager's main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any … effectively. We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous, with a track record of driving … growth from clients. This role would particularly suit a potential leader of the future to help build out our UK Customer Success team as our platinum clients and partners grow.\ Main Dutie & Responsibilities: Responsibility for a portfolio of busy restaurant and takeaway clients, as well as our partner network. More ❯

As a Senior Customer Success Manager, you are a leader in driving customer success and achieving impactful results throughout the product lifecycle. What You'll Do Lead customers through digital transformation with a clear understanding of their objectives and key performance indicators (KPIs) Maximise value realisation and return … including C-suite-within some of the UK's largest organisations Contribute to account strategy planning and the development of success plans to drive customer loyalty and advocacy, while minimising attrition Track account performance, proactively manage critical issues, and execute action plans to ensure swift resolution Cultivate and grow … for your accounts, ensuring customers realise maximum value from their investment in client's solutions Provide thought leadership and domain expertise across client's Customer Success organisation, clients, and European Customer Success team Collaborate effectively with client's Sales, Marketing, Solution Consulting, and Professional Services teams Demonstrate leadership More ❯

As our Customer Success Manager (UK) you will be responsible for building and maintaining strong relationships with our UK clients, including law firms, banks, consultancies, and top-tier corporates. Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate … will work with BRYTER's top customers, becoming their trusted advisor while influencing growth and adoption of BRYTER across their businesses and enhancing their customer experience. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems. In order to be … products and creating business value with BRYTER. Support our customers achieving their goals through creating highly innovative automated services to scale their businesses. Ensure customer retention and customer satisfaction through increased product adoption and increased usage. Build relationships with assigned customers and strategically identify opportunity for More ❯

Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid – 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity: Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value … for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers … through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM at client you are a leader in customer success to More ❯

Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid – 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity: Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value … for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers … through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM at client you are a leader in customer success to More ❯

time to join IWG, our business is growing rapidly, and we are making significant changes to boost scalability and profitability. The Global Pricing & Retention team is at the heart of commercial decision-making of IWG. The pricing and retention strategies we devise and execute directly drive … volume and earnings and are correspondingly visible in the organization. This role involves deep data analysis, identifying barriers to pricing & retention optimization, and collaborating with various teams to implement effective … solutions. This role will need someone adept in analytical and technical skills, more details are below. This role reports to the Global Head of Customer Retention and is concerned with the creation and execution of evidence-based pricing and customer retention strategies that deliver More ❯

specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity … Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in … term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM More ❯

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … perseverance mean we're a team through thick and thin. What to expect As Raylo continues to grow, we are committed to delivering exceptional customer service at scale. This role sits at the heart of our Customer Success & Support team, ensuring our customers receive a seamless, high-quality More ❯