76 to 100 of 284 Customer Retention Jobs in the UK

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

ve been retained by a B2C business to identify a product manager for a new role for the business as aSenior Growth Product Managerspecifically targeted on ownership of the customer retention strategy. You'll lead the roadmap to reduce churn, increase LTV, and build a seamless lifecycle from offboarding insights to win-back campaigns. Your work won … t spend months going through committee, it will go live, get tested, and shape the future of the product. What You'll Be Doing: Leading retention and churn strategy across the full subscription lifecycle Identifying and solving issues, before they result in cancellation Partnering with a "phenomenal" analytics and data team, design, and engineering to implement scalable solutions … really get to grips with LTV in a product, growth, or lifecycle role with a significant personal focus on churn and retention Hands-on experience with experimentation, customer research, and funnel analysis Be deeply analytical yet able to story-tell the data and plan to wider team around you. Key Information Job Title: Senior Growth Product Manager More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about: The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you’ll do: Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and … Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

already work with great brands - Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role you'll be focused on managing More ❯

already work with great brands - Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role you'll be focused on managing More ❯

Head of Customer Operations Location : UK, Fully Remote Contract : Permanent, Full-Time Salary : £80,000 About the Head of Customer Operations role: Nobul is excited to be partnering with an award-winning SaaS company, who are currently recruiting for a Head of Customer Operations to join their team. This is a crucial leadership role, focused on building … functions that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business critical functions: Customer Onboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the … foundation for customer loyalty and retention. What youll do as the Head of Customer Operations: Develop and own the strategic vision for the Onboarding and Customer Support teams. Lead, mentor, and inspire a team of 11 dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem solving. Analyse and re-engineer current workflows to More ❯

regardless of their maturity. About The Role The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You'll be managing UK-based renewals, ensuring timely processing, documentation, and approvals. The role encompasses various operational domains - such as … invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience. A core focus will be serving as the primary point of contact for customer inquiries regarding billing … the resolution of disputes with internal teams, ensuring effective communication and prompt results. Role Requirements Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles. Knowledge of UK-based renewal processes and regulatory requirements would be advantageous. What Makes Us Great Six Degrees has been More ❯

Demand Generation Manager (B2B) – MarTech – Hybrid, London Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They More ❯

Demand Generation Manager (B2B) – MarTech – Hybrid, London Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They More ❯

Head of Customer Operations Location : UK, Fully Remote Contract : Permanent, Full-Time Salary : £80,000 About the Head of Customer Operations role: Nobul is excited to be partnering with an award-winning SaaS company, who are currently recruiting for a Head of Customer Operations to join their team. This is a crucial leadership role, focused on building … functions that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business critical functions: Customer Onboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the … foundation for customer loyalty and retention. What you’ll do as the Head of Customer Operations: Develop and own the strategic vision for the Onboarding and Customer Support teams. Lead, mentor, and inspire a team of 11 dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem solving. Analyse and re-engineer current workflows More ❯

Head of Customer Operations Location : UK, Fully Remote Salary : Up to £80,000 About the Head of Customer Operations role: Nobul is excited to be partnering with an award-winning SaaS company, which is currently recruiting for a Head of Customer Operations to join their team. This is a crucial leadership role, focused on building scalable, best … functions that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business-critical functions: Customer Onboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the … foundation for customer loyalty and retention. What you’ll do as the Head of Customer Operations: Develop and own the strategic vision for the Onboarding and Customer Support teams. Lead, mentor, and inspire a team of dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem-solving. Analyse and re-engineer current workflows to More ❯

Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tinest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal skills … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯