76 to 100 of 212 Customer Retention Jobs in the UK

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive messaging … Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience using More ❯

our HubSpot CRM platform within the Doordrop Media team in Marlow. This is a hands-on, strategic role where youll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness. About the Role What Youll Do Act as the primary HubSpot administrator , managing access, system health, integrations, and configurations, and keep up to … recommend improvements to maximise platform value. Maintain data accuracy and governance , including imports, deduplication, cleaning, and property management. Design, build, and optimise workflows, automations, and chat sequences to streamline customer journeys across Marketing, Sales, and Service. Create and maintain reports and dashboards , providing insights that improve sales, marketing, and service performance. Train, support, and coach teams on best practices More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

you are able to fulfill the following functions effectively and timely, at times with discretion but always with high-quality. The execution of these functions is critical to client retention, client relationship and protecting ADP's brand. Coordinate and lead the response to major incidents that impact or could impact business operations, by coordinating with the different stakeholders More ❯

HubSpot CRM platform within the Door drop Media team in Marlow. This is a hands-on, strategic role where youll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness. About the Role What Youll D0 Act as the primary HubSpot administrator , managing access, integrations, configurations, and overall system health. Keep up to More ❯

grade 4 (Essential) About the Employer VAUGHAN DATA SYSTEMS LTD Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps … leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments More ❯

Overview We are looking to grow our Customer Success team with an additional Customer Success Manager (CSM) based in the UK. Experience in an account management/customer success role is required since we are looking for a middleweight team member. The CSM works closely with both the Peppered consultants, designers and the R&D team. Team … composition: 1x Lead 4x Customer Success Managers 2x Peppered Consultants Responsibilities and approach The Customer Success Manager is pivotal in nurturing and strengthening client relationships. With a main focus on ensuring customer satisfaction and retention, the CSM serves as the main point of contact post-sales, guiding clients through their journey, resolving any issues, and … touch of project management to be able to assist (new) customers with their onboarding, help with integrations or redesign projects. Overall, the CSM is responsible for client happiness/customer satisfaction. A good CSM doesn't simply relay what a customer says they need, but is able to understand the 'why' behind and knows when to push back More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for building More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You’ll be responsible for building More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You’ll be responsible for building More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You’ll be responsible for building More ❯

a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with … market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with … and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles More ❯

a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with … market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with … and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

asset! If you're eager to work on next-generation digital technologies in a fast-paced, hyper-growth environment, we invite you to apply. We're just getting started Customer Success Managers at Optimizely As a Customer Success Manager, you will advocate for our customers, focusing on satisfaction, retention, and identifying new opportunities to expand our … of products. Analyze data to discover insights and develop action plans to meet objectives. Manage customers through all lifecycle stages, from onboarding to maturity and growth. Develop and execute customer success plans. Consult and train customers to maximize ROI from Optimizely solutions. Drive customer satisfaction by exceeding expectations. Represent the Customer Success team in client meetings and … events as the primary contact. Maintain customer success targets through renewals, growth, and lead generation. Manage the customer renewal process. Use CRM tools to record customer information and track KPIs. Report on account growth, issues, and escalations to management. Ensure high levels of client retention. Conduct presentations and demos to showcase value and drive business impact. Collaborate More ❯

and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry. Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals. What will you be doing? Leadership & People Development … activity including prospecting, CRM usage, pipeline management, and conversion rates. Ensure consistent adoption of the sales methodology across all stages: Prospecting & data generation Appointment setting Pitching & closing Onboarding and customer retention Analyse sales performance trends, identifying coaching opportunities and corrective actions. Operational Excellence Maintain accurate reporting through CRM and sales dashboards. Collaborate with HR, Marketing, and Operations … opportunities within the area by driving quality sales. Work with Senior Leaders to shape territory planning and resource allocation. Provide feedback to leadership on market conditions, competitor activity, and customer needs. Champion new initiatives such as SaaS integrations, EPOS partnerships, Introducers and Ecommerce penetration. What would we like from you? Proven track record in sales leadership (preferably in payments More ❯

across channels. Collaborate with cross-functional teams, including NPD, supply chain, and marketing, to support product launches and inventory planning. Use data and insights to optimise traffic, AOV, and customer acquisition across digital channels. What skills and experience do I need for this role? 3+ years of experience managing e-commerce sites within online retail. Proven people management experience … in analysis and reporting. Excellent communication and influencing skills. Ambitious and commercially astute, with the ability to thrive in a fast-paced environment. Strong interest in digital marketing and customer retention strategies. What's in it for me? Access bespoke development programmes designed by our in-house L&D team. Participate in our upskilling programme delivered in More ❯

first-party data into real commercial value. As a Senior Data Scientist, you’ll own the end-to-end delivery of machine learning models that drive revenue growth, improve customer retention, and optimise decision-making. You’ll work on high-impact challenges like forecasting, churn prediction, customer segmentation, and commercial uplift—delivering solutions that are accurate More ❯