126 to 150 of 1,639 ITIL Jobs in the UK

bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving … with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination/Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge More ❯

email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM …/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail and a methodical approach Understanding of ITIL principles Ability to stay calm under pressure and during incidents An empathetic and user-first attitude Bonus: If you've worked on personal tech projects or have a story to More ❯

email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM …/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail and a methodical approach Understanding of ITIL principles Ability to stay calm under pressure and during incidents An empathetic and user-first attitude Bonus: If you've worked on personal tech projects or have a story to More ❯

bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving … with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination/Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge More ❯

workflow tracking. Ability to generate, analyse and present team performance data. Excellent stakeholder communication skills across all levels. Organisational skills to manage documentation and team performance tracking. Familiarity with ITIL processes and certifications (or willingness to achieve them). Experience in or exposure to Linux environments (desirable). Previous involvement in recruitment and supporting software teams in deployments is a More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment. Main Skills Needed: At least 3 years’ experience in a desk-side support or service desk role. Strong customer service and communication skills, with excellent English. Experience with IT … printer support. Good understanding of Microsoft 365, Azure, MDM platforms (like Intune), and backup solutions (Commvault preferred). Knowledge of security best practices and remote support tools. Familiarity with ITIL processes and enterprise environments (finance/banking experience a plus). Ability to prioritise under pressure and manage time effectively. What’s in It for You: Join a collaborative global More ❯

in IT Technical skills including VDI administration & troubleshooting, Active Directory administration (including GPO), understanding of control principles (Release, Change Management, etc.), and familiarity with best practice methodologies such as ITIL Proficiency with Microsoft Office Suite 2016/2019/365 Understanding of build and client distribution architectures (SCCM) Excellent communication, triage/problem diagnosis, analytical troubleshooting skills, and attention to … and prioritization skills Self-starter attitude, well-organized, energetic, enthusiastic, and capable of working in a busy team Awareness of the role of IT in business Nice to have ITIL Service Management Foundation University Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update More ❯

and Datto RMM. A full UK driving licence. Desirable Skills: Certifications such as Microsoft or CompTIA (e.g., A+, Network+, Security+). Knowledge of Meraki and Ubiquiti devices. Experience with ITIL frameworks or similar service management practices. Personal Attributes: A proactive, adaptable mindset with a focus on collaboration and client care. Excellent communication skills, with the ability to clearly explain complex More ❯

asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. The company has received numerous awards for being a Top Place … work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with AWS, Azure, VMWare Experience More ❯

and respond to changing priorities. Strong analytical and organizational skills. Flexibility to adapt and a passion to learn new technologies. Any of the following certificates would be an asset: ITIL, Microsoft, CompTIA We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every More ❯

Suite Microsoft SCCM Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI) General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile ITIL Processes and Procedures Education/Certification: Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required Working environment: 5 days on-site More ❯

to manage service capacity. Input into service design, process design as appropriate. What we're looking for Level 5 or Degree qualification (or equivalent) in a relevant field and ITIL Foundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITIL processes. Proven More ❯

Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities More ❯

printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD/Azure AD/Entra IT would be useful More ❯

multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To More ❯

Education and Certifications: Qualified in relevant technical subject i.e. degree in Telecommunications or Electronic Engineering Cisco/Juniper/Fortinet Certifications - Minimum associate level, but Professional level is preferred ITIL certifications Optional Desired Skills: A point-of-sale (POS), ATM, banking or finance industry background is preferred Has worked with financial applications Presentation Skills, able to communicate at all levels More ❯

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus Knowledge of Redis and log queries is a plus Experience in automations/AI would More ❯

Job summary We are seeking a highly motivated and experienced ServiceNow Lead, supporting the organisation in delivering a modern, efficient, and value-driven IT service. This vital role will own, lead, and develop the ServiceNow platform, ensuring it delivers optimal More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET Proven experience in a … Manage and troubleshoot Windows operating systems and applications. Troubleshoot basic DNS and DHCP Support and administer Microsoft Office 365 packages Utilise Microsoft Intune for device management and security Follow ITIL best practices for incident, problem, and change management Assist with the deployment and maintenance of desktop hardware and software Document and track issues using our service desk system Collaborate with … Confident managing and organising Active directory and its objects Experience with DNS and DHCP configuration and management Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook) Familiarity with ITIL processes and best practices Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team Experience using Jira/ServiceNow More ❯

organisation policies, risk controls, and H&S responsibilities. Key Requirements Essential: Proven experience delivering results in Change and/or Release Management within complex IT environments. Excellent understanding of ITIL frameworks - minimum ITIL v3 or v4 Foundation certified . Strong communication skills, able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and … and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid and in place at the time of submission). Desirable: ITIL Intermediate certification (especially in Service Transition or Release, Control & Validation). Experience working within central government or similar high-assurance organisations. Experience supporting process audits and ISO-aligned service delivery More ❯