151 to 175 of 1,636 ITIL Jobs in the UK

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus Knowledge of Redis and log queries is a plus Experience in automations/AI would More ❯

Job summary We are seeking a highly motivated and experienced ServiceNow Lead, supporting the organisation in delivering a modern, efficient, and value-driven IT service. This vital role will own, lead, and develop the ServiceNow platform, ensuring it delivers optimal More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

organisation policies, risk controls, and H&S responsibilities. Key Requirements Essential: Proven experience delivering results in Change and/or Release Management within complex IT environments. Excellent understanding of ITIL frameworks - minimum ITIL v3 or v4 Foundation certified . Strong communication skills, able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and … and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid and in place at the time of submission). Desirable: ITIL Intermediate certification (especially in Service Transition or Release, Control & Validation). Experience working within central government or similar high-assurance organisations. Experience supporting process audits and ISO-aligned service delivery More ❯

and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and … initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence … and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with More ❯

bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving … with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination/Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge More ❯

with remote monitoring and management (RMM) tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in a fast-paced environment. Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus. What We Offer Competitive salary. Ongoing training and certification opportunities. Exposure to varied technologies and industries. An expanding, collaborative and supportive team environment. More ❯

Management, WSUS,/UXMS Hardware: Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or More ❯

Management, WSUS,/UXMS Hardware: Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or More ❯

Management, WSUS,/UXMS Hardware: Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or More ❯

on continuous improvement of the current solution. Focus on delivering customer service and quality solutions. DESIRED: SAP Certified MM Excellent experience in Production Planning and Warehouse Management Exposure to ITIL Framework. SECURITY CRITERIA TO BE ACHIEVED: MOD SC Security clearance More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. Preferred technical and professional experience Experience with AI/ML workloads and infrastructure. Knowledge of cybersecurity best practices and threat mitigation. More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. Preferred technical and professional experience Experience with AI/ML workloads and infrastructure. Knowledge of cybersecurity best practices and threat mitigation. More ❯

team. Conduct regular performance reviews and craft personalised development plans. Organise impactful training sessions to sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on … service. Build strong stakeholder relationships and use feedback to enhance service delivery. What We’re Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of Microsoft technologies. Exceptional leadership, communication, and problem-solving skills. Cool under pressure and a master of juggling priorities. Ready to More ❯

Senior IT Support Engineer - Manchester - £30,000-£35,000 A growing and forward-thinking business is seeking a skilled Senior IT Engineer to join its IT team during an exciting phase of expansion. This role has arisen due to genuine More ❯

quality, security, and continual improvement. Bonus points for: Experience supporting Google Meet meeting room hardware and AV systems. Exposure to endpoint management solutions like JAMF or Intune. Understanding of ITIL, change and incident management Familiarity with identity governance and privileged access management concepts. Previous experience in a SaaS or cloud-native business environment. We believe that our employees are the More ❯

Service Operations team. The role involves working collaboratively with colleagues and our customer in a critical LAN/WAN environment. The engineer will deliver technical services within a dynamic ITIL framework and incorporate Agile change delivery. At Leidos, we deliver innovative solutions through diverse and talented people committed to our customers' success. We empower our teams in the UK to … Experience with Ivanti Device & Application Control. Patch management skills, including analysis and deployment. Strong communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Understanding stakeholder management and organizational skills. Quick learner with adaptability to new More ❯

numeracy, analytical and reporting skills. A valid driving license is essential as travel will be required to other AtkinsRéalis office. Travel expected to other offices. Desirable- Certification from Microsoft. ITIL V3/4 Foundation Qualification. Working knowledge of Service Now. Customer Service Experience. Behavioural Competencies- Proven experience in delivering process efficiencies and improvements. Clear and fluent English (both verbal and More ❯

and Azure AD. Strong networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs. Experience with Cisco Meraki (switching, firewalls, wireless). Knowledge of Hyper-V virtualisation. Familiarity with ITIL frameworks. Excellent troubleshooting skills and a proactive, solution-focused approach. Strong communication skills with the ability to mentor and collaborate. A full UK driving licence and willingness to travel to … for this vacancy only. KEY SKILLS - IT Infrastructure, 3rd Line Support, Networking, Windows Server, Active Directory, Microsoft 365, Azure, Hyper-V, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, ITIL, Project Delivery, Mentoring, Technical Support. More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯