201 to 225 of 1,653 ITIL Jobs in the UK

and applications Good understanding of PCs and peripheral hardware, Windows Desktop operating system, and Office Applications (latest versions), Patient Administration system, Email, Web Browser Applications, Service Desk systems Desirable ITIL Foundation Certificate (Latest version) Knowledge of Primary Care and Clinical environments Skills & Capabilities Essential Ability to work independently and on own initiative, with periodic supervision, but access to support as More ❯

are kept up to date for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the … service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT qualification or degree equivalent. ITIL V3 or upwards certification. Keen interest and knowledge in horse racing. Previous experience of a publishing environment to understand the needs and pressures of customers. Exposure to Google Apps for More ❯

in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices, Printers) -ActiveDirectory tools (ADUC, Group Policy, AD Object More ❯

skills. Understanding of network traffic and activities. Knowledge of Vulnerability Scanning, Management, and Ethical Hacking (Penetration Testing). Ability to learn forensic techniques and reverse engineer attacks. Knowledge of ITIL disciplines such as Incident, Problem, and Change Management. Ability to work independently. Willingness to work in a 24/7 operational environment or on-call. Education & Experience Minimum More ❯

business value for customers Good knowledge and experience with GainSight, SFDC, GoogleSuite systems or equivalent tools Possibly holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results Ability to identify key customer stakeholders to engage More ❯

your own role impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information More ❯

builds, software deployments, updates and patching Supporting on-site hardware setups and liaising with other IT teams where needed Contributing to asset tracking and updating IT documentation Working to ITIL-aligned processes and helping improve service quality Tech you'll be exposed to: Microsoft 365, Teams, Outlook, SharePoint Azure Active Directory Windows Server, VMware virtualisation Networking (Meraki/Unifi), site … connectivity, SD-WAN Backup tools (Veeam, Altaro), antivirus (Sophos, Forcepoint) Telephony systems (Teams, 8x8) Ticketing systems and basic ITIL practices What you'll bring: Experience in a 1st/2nd line support role Good troubleshooting and customer service skills Familiarity with Microsoft 365 and Windows OS Willingness to learn new technologies and contribute to a collaborative team A full UK More ❯

Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain More ❯

service for Two Circlers in our 9 regional offices and remotely Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on ITIL and other good practice frameworks Establish and help the team hit clear goals and measures for success and improvement, e.g. KPIs, SLAs, as well as developing and supporting them day … audiences verbally and in writing, as well as fostering excellent relationships Project and Business Change Management experience Experience with the following would also be beneficial: Current ITSM certifications like ITIL, VERISM Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji Disaster Recovery and Business Continuity Planning Experience of, or a More ❯

with cross-functional teams Nice to Have: Experience supporting pre-sales and business development Experience with tools like Microsoft 365, Jira, ServiceNow, or digital learning platforms Certifications: Prosci, Agile, ITIL, APMG, or similar Exposure to Agile/DevOps/cloud transformations A passion for continuous improvement and scaling methodologies Key Benefits: Competitive salary (£90k-£120k DOE) Hybrid working Performance-based More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We’re Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and …/CD pipelines. Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development More ❯

and Server 2012+ User identity/access: Microsoft Entra ID, Azure AD, MFA Familiar with ITSM (Freshdesk, Zendesk) and automation tools Networking: TCP/IP, DNS, DHCP, VPN Certifications: ITIL Foundation, CompTIA A+ Experience with CIS or Cyber Essentials Plus frameworks Package: Circa £40,000 Bonus Excellent Benefits including pension, healthcare, private GP etc 3 days onsite (London City More ❯

PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and …/CD pipelines. Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

team. Conduct regular performance reviews and craft personalised development plans. Organise impactful training sessions to sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on … customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of Microsoft technologies. Exceptional leadership, communication, and problem-solving skills. Cool under pressure and a master of juggling priorities. Ready to More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification. Have proven working knowledge of Microsoft Software/Salesforce/D365 F&O/Power Apps & Automation/SQL/Sharepoint/O365 products/Collaboration Tools. Have an … successful delivery of outcomes. Be able to develop and share knowledge with other team members and promote a performance-based culture within the team. Experience of IT Governance and ITIL processes including Change & Release management. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work More ❯

AV tech (e.g., Teams Rooms, Logitech, Zoom). Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft 365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯

AV tech (e.g., Teams Rooms, Logitech, Zoom). Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft 365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯

Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend Active Directory Exchange ITIL Processes Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such More ❯

Windows OS (Client & Server) Good understanding of Intune compliance/configuration policies, Defender for Endpoint, Sentinel, Conditional Access , and other Microsoft security solutions Certifications such as CCP, AZ-140, ITIL, AZ-104, AZ-900 are advantageous Strong analytical, communication, and ownership skills Person Specification: Strong verbal and written communication skills Comfortable in client-facing roles Ability to work both independently More ❯

including CRM and service management tools. Experience and Knowledge Proven experience in service delivery management, IT service management, or a related field. Strong understanding of service level management and ITIL principles (certification preferred). Experience working in a cross-functional environment supporting live customers. Familiarity with IT systems and software solutions in a business environment. Experience managing software upgrades and More ❯