226 to 250 of 1,644 ITIL Jobs in the UK

one. You’ll receive: Hands-on training with senior IT engineers and team leads. Mentoring and career support to grow your technical skills and confidence. Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments. Development in Microsoft technologies, cloud platforms, and customer service best practice. What You’ll Need: A genuine interest in IT and More ❯

a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank’s digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development More ❯

a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank’s digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development More ❯

a plus. • Leadership Skills: • Excellent leadership and team management skills. • Strong problem-solving and decision-making abilities. • Exceptional communication and interpersonal skills. • Certifications: • Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: • Impact: Play a pivotal role in driving the banks digital transformation and innovation in private banking. • Growth: Opportunity for professional growth and development in More ❯

a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank’s digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development More ❯

contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and … skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven multiple customer account experience - at least three years of managing ITSM More ❯

role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in … how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives - going beyond daily ticket … best practices Requirements 2-3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills More ❯

role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms. About You You're a problem-solver with a strong analytical mindset and hands-on experience in … how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives - going beyond daily ticket … best practices Requirements 2-3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills More ❯

prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer service … Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable The below experience is desirable but not essential * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

architecture, and coding. Collaborate with project managers to deliver projects on time and to spec. Drive innovation through automation, performance optimisation, and continuous improvement. Manage service transitions and support ITIL process improvements. Act as Incident Manager during critical events and provide expert-level support. What we're looking for: We're looking for someone with a strong technical foundation and … additional qualifications or experience, that's a big plus. These aren't essential, but they'll help you hit the ground running. Project management certifications (APM, Prince2, Agile). ITIL Foundation or Practitioner certifications. Experience in database design and supporting line-of-business applications. Why join us? At Basingstoke and Deane Borough Council, we're proud of our innovative, inclusive More ❯

and deliver unit and system testing plans; take appropriate action to resolve any issues and provide full technical documentation. Implement solutions into live environments using change control procedures (e.g., ITIL) and provide ongoing support as required. Deliver effective support and maintenance for in-house developed applications to ensure performance and compatibility with the wider IT estate. Act as a technical … technical solution delivery. Carry out additional duties in line with the scope, responsibility, and grade of the role as required Knowledge Degree-level qualification or equivalent professional certification (e.g., ITIL, TOGAF, COBIT, PRINCE2). Proficiency with Microsoft Power Platform, especially Power Automate. Experience with Intelligent Automation tools such as CoPilot or Blue Prism. Skilled in developing Power Apps (Canvas Apps More ❯

mindset A proactive, adaptable attitude and commitment to quality delivery Bonus Points For Prior experience on UK government projects A technical background or understanding of software architecture Knowledge of ITIL and service lifecycle frameworks Certifications in Agile, ITIL, or project management Security Requirements Due to the nature of our work, all applicants must be eligible for DV clearance . Ready More ❯

and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯

and 3rd parties to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

and 3rd parties to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

communication and customer service skills. A proactive, problem-solving mindset and ability to work independently. Willingness to travel locally to support satellite offices (if required). Desirable (Not Essential): ITIL Foundation qualification Experience with ticketing systems (e.g., Zendesk, Freshservice, or ServiceNow) Exposure to macOS or Linux environments Driving licence (if travel is required) What We Offer: Competitive salary of More ❯

and interpersonal skills * Proven ability to train and support non-technical users * Strong organisational and problem-solving skills * Willingness to work flexibly, including occasional out-of-hours work Desirable: * ITIL (minimum Foundation Level) * PRINCE2 certification or equivalent project management experience What's on Offer * A hybrid working structure promoting work-life balance * The opportunity to work within a mission-driven More ❯

to obtain SC status. Desired Skills: Experience with specific operating systems (e.g. macOS, Linux). Experience with common IT applications (e.g., Microsoft Office Suite, email clients). Knowledge of ITIL framework. Experience in ISO27001 and Cyber Essentials processes More ❯

and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to More ❯

Excellent communication skills and a collaborative, solution-oriented mindset. Preferred Qualifications: Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISSP, ITIL, PMP, Microsoft/AWS certs) are a plus. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Information Technology and Marketing Industries Technology, Information More ❯

and developing high performing teams · Practical knowledge of IT infrastructure components, including network servers, storage, databases, cloud computing and virtualisation technologies · Knowledge of emerging technology trends · Solid experience of ITIL frameworks and best practises · Excellent verbal and written communication skills · Proven problem-solving skills As the BMA embarks on a 3-5 year organisational strategy, the technology roadmap will be More ❯