by providing insights and data-driven recommendations to enhance service stability. Additional Skills/Qualifications: Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills More ❯
levels of a business, internal and external - Essential * A team player used to learning new skills & taking on new challenges - Essential * Experience operating within ITIL aligned IT teams - Desirable * A friendly and approachable disposition - Essential This job description is not exhaustive, and the job holder will be required to carry More ❯
and contributing to the success of the team. Desirable: Mobile Device Management experience using Intune/Endpoint Manager Foundation certification or knowledge of the ITIL framework Experience in management/support of telecoms systems Microsoft 365 tenant administration/support experience (Teams, Exchange, SharePoint) Windows 11 device management Active Directory More ❯
and contributing to the success of the team. Desirable: Mobile Device Management experience using Intune/Endpoint Manager Foundation certification or knowledge of the ITIL framework Experience in management/support of telecoms systems Microsoft 365 tenant administration/support experience (Teams, Exchange, SharePoint) Windows 11 device management Active Directory More ❯
business processes. * Technical experience with a variety of products and technologies is a plus. Qualifications: * Essential: Degree in a relevant discipline; ITSM certifications (e.g., ITIL v3 foundation or ISO20000). * Desirable: Project management certifications (e.g., PMP or Prince2). Why Join Us? * Work in a collaborative environment where your ideas More ❯
Successful Applicant: The successful candidate will need to have the following skills and background: Education, Training, and Skills: Certification in IT security is essential. ITIL service delivery certification is desirable. Project Management (PM) training and certification would be advantageous. Formal training in managing Microsoft/Azure networks and platforms. Strong More ❯
admin centre, SharePoint) Very strong problem-solving and communication skills. Able to multi-task efficiently and work under time pressure to SLAs. Familiarity with ITIL 4 working practices and processes. Troubleshooting experience of Linux desktop, a plus. Working knowledge of the Mimecast platform, a plus Respectful of the organisation’s More ❯
admin centre, SharePoint) Very strong problem-solving and communication skills. Able to multi-task efficiently and work under time pressure to SLAs. Familiarity with ITIL 4 working practices and processes. Troubleshooting experience of Linux desktop, a plus. Working knowledge of the Mimecast platform, a plus Respectful of the organisation’s More ❯
Atlassian, Adobe, Continia, Lucid, Monday, BitWarden Preferred Skills: Experience with cloud platform and hosted applicationmanagement. Knowledge of automation tools and scripting languages. Understanding of ITIL, changemanagement, and service delivery best practices. Familiarity with DevOps practices and tools. At Kerv , we're building something special and we're building it to More ❯
with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions More ❯
with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions More ❯
with Agile, release planning, and global team coordination Excellent organisational, communication, and analytical skills Proficiency in Jira, Confluence, Miro, and Slack Nice-to-haves ITIL Foundation or similar framework knowledge Experience with Drupal and CMS-based ecosystems Strong understanding of service documentation best practices (RAID-D, RCA, etc.) Degree in More ❯
SKILLS/QUALIFICATIONS: Proven trouble shooting skills. Ability to confidently provide support with stakeholders of all levels. Previous experience in a similar role with ITIL environment. PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards. Knowledge and awareness of M365. Excellent communicator both More ❯
constraints. Experience & knowledge of GenAI, predictive analytics, or automation workflows in enterprise environments. Familiarity with NLP frameworks (TensorFlow, PyTorch) and LLM fine-tuning techniques. ITIL certification and/or AI/ML certifications (AWS, Google Cloud). Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset More ❯
constraints. Experience & knowledge of GenAI, predictive analytics, or automation workflows in enterprise environments. Familiarity with NLP frameworks (TensorFlow, PyTorch) and LLM fine-tuning techniques. ITIL certification and/or AI/ML certifications (AWS, Google Cloud). Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset More ❯
the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS/Android) in Intune, deep knowledge More ❯
the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS/Android) in Intune, deep knowledge More ❯
Systems, O365, Active Directory, networking and peripheral devices, etc would be a distinct advantage. Ability to manage and prioritise multiple tasks effectively Familiarity with ITIL processes would be preferred Experience in a similar role within a secure environment is highly desirable Interested? Apply now for immediate consideration More ❯
third-party vendors and implementation partners. Strong financial and resource management skills. Proficiency in Microsoft Project and knowledge of IT service management frameworks (e.g., ITIL) is desirable. This is an exciting opportunity for a results-driven professional to lead a high-impact transformation programme and drive long-term operational improvements. More ❯
Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such More ❯
Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such More ❯
remote access programs. Mobile device management. Desirable: Knowledge of the property industry. Microsoft Azure, System backups, Active directory, Adobe suite, Citrix, SQL, VOIP, SharePoint ITIL Responsibilities: First point of contact, provide technical support to Internal and external users. Diagnose and resolve hardware and software issues using standard support methods (Remote More ❯
work ethic and interpersonal astuteness The ability to work pragmatically Strong Computer Skills Pre-existing knowledge of using a Service Desk tool is advantageous ITIL knowledge is useful ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing More ❯
integration patterns. Experience defining D365 security roles and permissions. Understanding of Data Lake or other data platforms. Experience working in Agile teams and with ITIL principles. A degree in a technical subject and/or Microsoft certifications. This role offers a chance to take ownership, work on interesting projects, and More ❯
meet SLAs and maintain service desk performance. Confident communicator with experience managing incidents and engaging stakeholders. Adaptability in a fast-paced, evolving tech environment. ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands More ❯
