301 to 325 of 524 ITIL Jobs in the UK

Business and Technology stakeholders • Experience in a Major Incident Management role • Strong technical background with the ability to understand complex systems and troubleshoot issues • ITIL Certification • Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time Skills/Behaviours ...

requirements into commercial solutions A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme ...

Youll join a collaborative, forward-thinking team that values innovation, accountability and strong partner relationships. This role is pivotal in ensuring our services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will ...

teams and collaborative environments Ability to troubleshoot, support production systems, and provide production support Knowledge of testing frameworks AWS DevOps Engineer (Professional) certification preferred (ITIL desirable) Apply modern development standards, use prototyping tools, and design/build reusable software components If the role is of interest , Please send your updated ...

wider council platforms (e.g. finance, CRM) What You’ll Need Experience managing social care/local authority systems Strong stakeholder & supplier management Background in ITIL/Agile/PRINCE2 environments Proven delivery within complex organisations (public sector preferred) One-stage interview process, immediate start. ...

leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management tools Strong leadership, stakeholder engagement, and process improvement skills What's Next? If you're an experienced IT applications professional looking ...

communication and stakeholder management Methodical approach with good documentation skills Desirable: Exposure to system integrations, testing/QA processes, or reporting/automation tools ITIL Foundation or equivalent Comfortable in a fast-paced, change-driven environment Working arrangements: Office-based with some hybrid flexibility Occasional out-of-hours work ...

other reporting platforms ✔ Advanced SQL and database performance tuning skills ✔ Proven experience in production support/live environments ✔ Familiarity with incident management processes (ITIL preferred) Security Clearance Requirement Active UK SC Clearance is highly desirable Candidates without active SC clearance will also be considered, provided they: Are eligible ...

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: • Manage Incidents and Requests in line with Process and ITIL best practices. • Ensure Incidents and Requests are responded to within the customers Service Level Agreement • Provide an effective, professional response to Incidents and Requests. • Ensuring ...

projects, particularly in carve-outs is essential. Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments. Deep understanding of ITIL v4 and service management principles. Exceptional stakeholder management, including C-suite and director-level engagement. Excellent communication, facilitation, negotiation, and leadership skills. Ability to manage competing ...

Routing, BGP, MPLS WLAN and cellular networking VoIP and SIP telephony platforms VPN and multi-factor authentication solutions Desirable certifications: CCNA SIP School SSCA ITIL Foundation (awareness required) This is a clear opportunity for technical progression and leadership development within a supportive team. If you’re ready to step into ...

multi-function teams across service desk, field engineering and projects. A track record of driving operational improvement, transformation and scaling services. Strong understanding of ITIL or similar service management frameworks. Someone who can balance strategic thinking with a hands-on, delivery-focused approach. A collaborative leader who can bring teams ...

. Ability to work effectively with colleagues and stakeholders at all levels. Strong negotiation and persuasion abilities. Nice-to-Have Skills Understanding of the ITIL framework. Knowledge of UK Payroll legislation. Experience working in the healthcare sector. What you need to do now If you're interested in this role ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams Why Apply ...

structured escalation handling. Desirable Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline. Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation). (Our stack referencesNinjaOne/RMM, IT Glue). ...

programming language), hybrid cloud/on-prem environments. Sector experience in food and drink, retail, logistics, or e-commerce. Relevant certifications such as ISTQB, ITIL, or equivalent. What Were Looking For Attention to Detail: Balances overarching strategy with careful planning and execution. Organisation: Takes a structured approach to work. Collaboration ...

Microsoft Office applications, particularly Windows Operating Systems, Microsoft Office (including Word, Excel, Outlook). Desirable Knowledge of typical IT infrastructure defects and terminology. Understanding ITIL principles. Have an understanding of typical service desk scenarios that can be reported through to the service desk. Physical Attributes Essential Ability to undertake … qualified to a similar level by experience. Demonstrate an appropriate level of IT competency. Desirable Working towards additional recognised IT qualifications. ITIL (Information Technology Infrastructure Library) qualifications or experience, or similar service management standards. Training Essential Proven commitment to personal development as evidenced through attendance at a range of training ...

DHCP. Mobile device support and MDM platform administration experience. Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint. Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication … Plus standards and auditing processes. PowerShell scripting and automation capabilities. Microsoft certifications (MCSA, Azure Administrator, etc.). CompTIA A+/Network+ or CCNA certifications. ITIL Foundation certification. Location: This role is based on site in Fareham , working closely with our IT Manager and collaborating with our international team. Security Requirement ...

Line Technical Support Engineer/IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team … access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting ...

into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service … report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present ...

into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service … report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present ...

level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

environments. Expertise in platform upgrades, patching, troubleshooting, and performance tuning . Solid understanding of server hardware, storage integration, and enterprise networking . Knowledge of ITIL processes (incident, problem, change). Desirable Skills: Experience in financial services or regulated environments . Scripting/automation skills (PowerShell, Python) and Infrastructure as Code ...

environments. Expertise in platform upgrades, patching, troubleshooting, and performance tuning . Solid understanding of server hardware, storage integration, and enterprise networking . Knowledge of ITIL processes (incident, problem, change). Desirable Skills: Experience in financial services or regulated environments . Scripting/automation skills (PowerShell, Python) and Infrastructure as Code ...

across your assigned areas. What you'll be doing Managing IT services for assigned business areas, internal IT functions, and vendors in line with ITIL best practice. Leading Service Design and Transition activities and reviewing Service Impact Assessments for new initiatives. Maintaining and managing the IT Service Portfolio. Monitoring … service improvement projects. Identifying opportunities for cost savings within your service portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service ...