301 to 325 of 1,944 ITIL Jobs in the UK

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

performance, KPIs and contractual obligations Confidence working with senior customer stakeholders Experience using CRM systems and Microsoft Office Knowledge of service management best practice; ITIL certification would be advantageous A full UK driving licence Looking for the next step in your career? Think Specialist Recruitment is an independent support staff ...

requests The judgement to know when to seek guidance or escalate an issue Desirable experience includes: A relevant IT qualification such as CompTIA A+, ITIL Foundation or equivalent Experience administering Active Directory and Microsoft 365 Experience using a helpdesk or ticketing system Previous experience within a similar industrial or operational ...

technology delivery, including infrastructure, applications, and digital transformation. Familiarity with financial management, benefits realisation, and business case development. Awareness of governance standards such as ITIL, PRINCE2, and PMI frameworks. Skills Exceptional leadership and communication skills, able to influence at executive and operational levels. Skilled in strategic planning, Agile portfolio management ...

PowerShell scripting SAN technologies Understanding of Firewalls Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet Microsoft Server/Desktop Certifications ITIL Foundation v3. Interpersonal and communications skills Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical users. Able ...

root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating a compliant and well-governed environment Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business … Response (XDR), vulnerability management and identity protection Experience with Microsoft 365 technologies Experience using IT service management tools within an Information Technology Infrastructure Library (ITIL) environment Demonstrates a customer-focused service approach Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with ...

with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

Privilege Management.Experience with Tier 0 administration and privileged access models.Familiarity with CrowdStrike, Zscaler, and security platform integrations.Experience supporting highly regulated or secure environments.Knowledge of ITIL-based operational support models.Experience supporting large-scale enterprise identity programmes.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...

Privilege Management.Experience with Tier 0 administration and privileged access models.Familiarity with CrowdStrike, Zscaler, and security platform integrations.Experience supporting highly regulated or secure environments.Knowledge of ITIL-based operational support models.Experience supporting large-scale enterprise identity programmes.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...

judgement to translate them into practical use cases. Relevant certifications: Microsoft certifications such as MS-100, MS-102 or MS-700 are desirable; TOGAF, ITIL or Agile certifications would be beneficial. Relevant experience in IT or workplace management, preferably within a multinational corporation (MNC) or the financial industry, with ...

Client’s Business applications & IT portfolio, and should have understanding on SCSM ticketing too lExposure to agile or hybrid delivery environments .Experience with ITIL-based service delivery and change management #J-18808-Ljbffr ...

Specification* Bachelor Degree or minimum 3 years experience in a third line support role.Desirable:* Professional certification* VMware Certified Professional* MCP/MCSA/MCSE* ITIL Foundation certificate* AWS certification**Work Experience, Skills and Knowledge:*** Good organisational and communication skills.* Communicate effectively at different levels working collaboratively to a common goal. ...

/observability and using logs and telemetry to investigate incidents Supporting environments with significant numbers of users, devices, servers or applications Working within structured ITIL/change/incident/problem management processes You'll need Strong, hands-on Microsoft 365 administration experience Strong knowledge of Entra ID, Intune, Exchange ...

DevOps, SharePoint, MS Teams and Asana. Essential Qualifications: Professional qualification in Project Management (PRINCE2 or APM) Desirable Qualifications Certified Scrum Master, experience with D365, ITIL principles or the housing sector. Role profile To find out more about the key responsibilities of the role and to ensure you meet the essential ...

administration. Experience with ServiceNow integrations, APIs, and web services. Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly ...

administration. Experience with ServiceNow integrations, APIs, and web services. Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).Ability to prioritize and manage workload, communicate issues clearly ...

cloud security leadership. Knowledge of modern cloud technologies including serverless, container orchestration, and hybrid cloud models. Professional certifications such as AWS, Azure, GCP, ITIL, TOGAF, CISSP, or CISM.Experience working within federated or multi-business-unit organisations and knowledge of relevant compliance frameworks. What We'll OfferThis is an opportunity ...

leaders who bring: Significant experience leading Technology Operations, IT Service Management, IT Operations or Service Delivery functions within a complex environment. Strong knowledge of ITIL-based service management, including incident, problem, change and request management. Experience leading service desks, operational support teams and managed service providers. A track record ...

improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities ...

Check (SC) clearance Desirable Qualifications It would be beneficial if you hold one or more of the following: - Palo Alto PCNSE - Extreme Networks certifications - ITIL Foundation (v3 or v4) - Azure Network Engineer Associate - AWS Advanced Networking Speciality - Experience with SIEM, Zero Trust and network observability platforms Why Join UKHSA? This ...

Systems Security Professional CISM - Certified Information Security Manager AWS or MS Azure - Amazon Web Services or Microsoft Azure cloud computing Strong knowledge of Agile, ITIL, and security frameworks (e.g., ISO 27001, GDPR) Please note: It’s still worth applying even if you do not meet all the requirements above. ...

properly and preventing them from recurring. Think Apple Genius Bar standards of customer care, combined with the technical ability of an infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within ...