51 to 75 of 1,937 ITIL Jobs in the UK

ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. ...

change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such ...

Support teamStrong coaching and mentoring skills, with the ability to lead a technically capable support teamGood knowledge of ITSM principles, ideally supported by ITIL certificationStrong experience using service desk data, KPIs and SLAs to drive performance and continuous improvementGood technical understanding of Microsoft 365, Azure and endpoint management environmentsExperience with ...

Experience with Enterprise Backup & Replication Platforms UniFi Network Omada SDN Peplink SD-WAN Keeper Security Microsoft Defender Cyber Essentials and/or ISO 27001 ITIL Environments Core Technology Areas The successful candidate can expect to work extensively with: Microsoft Azure Microsoft 365 Windows Server Active Directory Entra ID Intune Exchange ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive and customer-focused ...

automation technologies and Infrastructure as Code Exposure to AI-enabled operational tooling and enterprise AI governance. Industry certifications such as Microsoft Azure, CISSP, CSSP, ITIL, VMWare or networking certifications (eg CCNA/CCNP) or zScaler certifications. Soft Skills Required Genuinely enjoys hands‐on technical work and leads by example. Pragmatic ...

solving skills. Ability to work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful ...

technologies including Microsoft 365, Azure, SharePoint Online, Power Platform and Teams. Exposure to infrastructure, cyber security, data migration and cloud transformation testing. Knowledge of ITIL, Operational Resilience, Change Management and Project Governance frameworks. #J-18808-Ljbffr ...

Computer Science, Information Technology, or related field. Relevant certifications preferred: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Intune/Endpoint Administrator Okta Certified Administrator ITIL Foundation Key Competencies Leadership and stakeholder management Excellent communication and presentation skills Customer-focused approach Flexible to work in shifts and long hours Work from ...

order to reach consensus. Building effective partnerships across the technology organisation to share best practice. Ensuring that all suppliers carry out processes to ITIL standards. Representing customers in Service Readiness reviews and assessments. Promoting a culture of customer satisfaction. Participating, contributing to and supporting collaboration initiatives and career development within ...

follow Ability and desire to learn about the systems we support Ability to prioritise your own workload and manage expectations Qualifications/Certifications (Preferred) ITIL Foundation AZ-104 — Microsoft Azure Administrator SC-300 — Microsoft Identity and Access Administrator Other relevant Microsoft or specialist certifications (e.g. AZ-500, MS-102) Technologies ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

multiple suppliers and service towers. Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks. Experience producing, analysing, and presenting service performance reports, dashboards, SLAs, KPIs, and management information for operational and business stakeholders. Strong analytical skills with ...

Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/Administrator) Vendor-specific CRM/ERP certifications Security Clearance High Level Clearance is mandatory for this ...

delivering Dynamics 365 migrations and upgrade projects. Power BI experience. Experience working within public sector environments. Microsoft Dynamics 365 certifications. Microsoft Power Platform certifications. ITIL Foundation certification. Security Clearance (SC) or eligibility to obtain SC clearance. Personal AttributesCustomer-first mindset. Strong analytical and problem-solving abilities. Excellent communication and presentation ...

media/content industries.* Familiarity with enterprise platforms and tooling deployed within Live Nation's environment (e.g., ServiceNow, Microsoft 365, Azure, SAP).* ITIL, PMP, or equivalent professional certifications.* MBA or equivalent business qualification.* Experience working with or reporting into a Group CIO or CTO function within a large, publicly ...

Platform. Logic Apps. SSIS and ETL processes. Oracle databases. Experience supporting integrations with third-party systems. Experience working within public sector environments. Microservices architecture. ITIL Foundation certification. Microsoft Azure certifications. Security Clearance (SC) or eligibility to obtain SC clearance. Personal Attributes Customer-first mindset Strong analytical and problem-solving abilities ...

Platform. Logic Apps. SSIS and ETL processes. Oracle databases. Experience supporting integrations with third-party systems. Experience working within public sector environments. Microservices architecture. ITIL Foundation certification. Microsoft Azure certifications. Security Clearance (SC) or eligibility to obtain SC clearance. Personal Attributes Customer-first mindset Strong analytical and problem-solving abilities ...

delivering Dynamics 365 migrations and upgrade projects. Power BI experience. Experience working within public sector environments. Microsoft Dynamics 365 certifications. Microsoft Power Platform certifications. ITIL Foundation certification. Security Clearance (SC) or eligibility to obtain SC clearance. Personal Attributes Customer-first mindset. Strong analytical and problem-solving abilities. Excellent communication ...

delivering Dynamics 365 migrations and upgrade projects. Power BI experience. Experience working within public sector environments. Microsoft Dynamics 365 certifications. Microsoft Power Platform certifications. ITIL Foundation certification. Security Clearance (SC) or eligibility to obtain SC clearance. Personal Attributes Customer-first mindset. Strong analytical and problem-solving abilities. Excellent communication ...

Fundamentals/Administrator (MS-900/MS-102) Endpoint administrator associate (MD-102) Identity and Access Administrator (SC-300) Azure Administrator (AZ-104) ITIL V4 Foundation Knowledge, Skills & Experience Technical Strong Experience of Intune endpoint management Strong experience in administration across the M365 stack Understanding of physical infrastructure ...

testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud-based software delivery and containerisation (e.g. AWS, Kubernetes) Awareness of ITIL practices or value streams relevant to service management Experience working with government departments or in secure project environments Experience contributing to multi-party testing sessions ...

managing multiple priorities in a fast-paced environment. Desirable Experience Experience within housing, property services, repairs and maintenance, or social housing environments. Exposure to ITIL, Agile, PRINCE2, or other project delivery frameworks. Knowledge of change management, release management, risk management, and issue management processes. Understanding of relational databases ...

Knowledge of Microsoft Intune or another mobile device and endpoint management solution. Experience supporting Microsoft Teams Rooms, conferencing solutions and audiovisual technologies. Understanding of ITIL principles and service management practices. Experience with IT asset lifecycle management, inventory controls and governance. Previous experience delivering Executive or VIP technology support. What will ...

user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access ...