501 to 525 of 634 ITIL Jobs in the UK

Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible … communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM‐based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM-based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End-user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

equivalent experience of management *Master's Degree level or equivalent in Computer Science qualification or equivalent experience of working at a strategic level *ITIL v4 Certification or equivalent experience *Evidence of Continual Professional Development in relevant field of study Desirable *MSP/PRINCE 2 Practitioner *Information Risk Management qualification *Relevant … within the healthcare sector. *Evidence of strong staff management experience *Evidence of leading complex programme and project management initiatives *Experience of designing and implementing ITIL processes *Significant evidence of successfully managing Service Level Agreements *Evidence of efficiently managing multiple sub-contract arrangements, including associated suppliers *Relevant extensive senior experience ...

main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback … required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. ...

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

large, cross-functional programme covering workplace technology, service operations, cyber assurance, identity, and change. Deliver a consolidated SIAM-based operating model aligned to ITIL v4, integrating multiple suppliers and service towers. Drive technology rationalisation, including: Windows 11 endpoint and image strategy Intune/Configuration Manager Identity and access (AD/… Endpoint management: Intune, Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted-environment solutions. ...

line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning escalated incidents … Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure ...

Our client, a prominent player in the Defence & Security sector, is currently looking for an Applications Support Engineer to join their dynamic team based in Harlow (Hybrid). This position is a Fixed Term Contract ...

commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement … highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills Strong analytical and reporting ability SALARY & BENEFITS: Basic salary up to £40,000 Company profit share ...

update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role * Strong understanding of IT fundamentals including networks, hardware … software issues * Familiarity with Microsoft Office applications and Lotus Notes * Experience supporting mobile devices * Understanding of data backup techniques * Experience working within an ITIL environment * Strong communication and customer facing skills * Logical and analytical approach to troubleshooting * Ability to work independently and manage workload effectively Desirable * Familiarity with Microsoft SCCM ...

clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management and escalation handling Experience leading or supporting teams … interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift-based operational environment is highly desirable Qualifications ITIL Foundation (or equivalent) preferred Relevant experience in Service Desk, NOC or Managed Services environments Degree or equivalent professional experience desirable What You’ll Bring ...

Responsibilities Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers … wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

customer outcomes, cost, and risk Excellent stakeholder management and executive communication skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

telephony (SIP/VoIP) systems. Familiarity with cloud and hybrid networking (Azure, AWS, GCP) environments preferred. Strong understanding of ISO 27001, PCI-DSS , and ITIL-aligned service delivery processes. Leadership & Soft Skills Strategic thinker with the ability to balance technical depth and business acumen . Exceptional stakeholder management and communication … Computer Science, Network Engineering, or related discipline (or equivalent experience). Professional certifications preferred: Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Other relevant certifications: ITIL, CISSP, Azure/AWS Networking certifications Why Join Us Opportunity to define and lead network strategy across a pan-European enterprise. Work with modern technologies ...

Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams … Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues ...

VPNs etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices.Produce weekly operational reports. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, its important you are methodical, calm and able to make ...

Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications Key Accountabilities Cryptographic Hardware Management - including on site local configuration … management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced ...

analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience with Splunk … problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking/Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps ...

analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience with Splunk … problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking/Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps ...

analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience with Splunk … problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking/Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps ...

analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience with Splunk … problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking/Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps ...