501 to 525 of 633 ITIL Jobs in the UK

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking … continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel ...

Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft 365, SharePoint, Teams and Power Platform Experience delivering training, enablement or digital adoption … initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering … CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical ...

JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full ...

lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service … processes aligned to ISO20000 and ISO27001 standards. Identify and document opportunities for continuous service improvement. IT Service Management Analyst Requirements Strong working knowledge of ITIL best practices and IT service governance. Experience of a Service Management platform e.g. Jira Proven experience managing Major Incidents, including high-pressure 'war room' scenarios. ...

update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role * Strong understanding of IT fundamentals including networks, hardware … software issues * Familiarity with Microsoft Office applications and Lotus Notes * Experience supporting mobile devices * Understanding of data backup techniques * Experience working within an ITIL environment * Strong communication and customer facing skills * Logical and analytical approach to troubleshooting * Ability to work independently and manage workload effectively Desirable * Familiarity with Microsoft SCCM ...

join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop … Knowledge of working with service management tooling, this client uses ServiceNow. Knowledge of setting up SLA's/OLA's. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO9001/ISO2000:1 Setting up ISTM strategy, and change management ...

metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable but not essential What Our Client is Looking For Proven experience in a service desk management, service delivery or team lead … metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable but not essential What's on Offer Competitive salary of £40,000 - £50,000 depending on experience The chance to join ...

Represent the team in technical and business meetings with professionalism and confidence. Collaborate closely with Business and Operational teams to ensure service excellence. Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis. Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow). Participate … Automation. BMC Control‐M Output Management. Splunk dashboard and alert development. SAS knowledge. Windows Server administration. REST API integration. Familiarity with ServiceNow and ITIL processes. Knowledge of CA7 operations and Control‐M scheduling. Basic web development skills. File transfer protocols and processes. Understanding of Agile methodologies. Proficiency in Microsoft Office ...

IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on ...

Lead Service Manager (ITIL) £65,000 - £90,000 + Car Allowance + Bonus (up to 20%) + Pension Hybrid Working (2 days office/3 days home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service … looking for - A background in service management, ideally from an MSP, service transition, or incident/problem management environment - Solid grounding in ITIL (Foundation level minimum) - Strong commercial acumen - comfortable negotiating with vendors and managing contracts - Outstanding communication and stakeholder management skills - able to listen as well as drive outcomes ...

Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit … regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement ...

responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology … ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

environment. Technical Proficiency: Strong hands-on experience supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles, specifically Incident, Request, and Problem Management. Communication Skills: Exceptional verbal and written communication skills, with the ability ...

Familiarity with Active Directory, user management, and basic networking Exposure to cloud platforms (e.g. Azure), Microsoft Endpoint Manager (Intune), or similar technologies Understanding of ITIL principles or experience in an ITIL-based service environment The ability to do basic triage where tickets are escalated to us from our service desk ...

Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities … Advanced application support will be delivered across the ERP estate. Responsibilities will include: 3rd line support provided in line with ITIL processes and best practice Business requirements translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents ...

when needed * Extensive IT support experience, including onboarding and migrations * Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning … client communication skills Nice to Have (Not Essential) * Certifications in Microsoft 365, CompTIA or ITIL v3/4 * Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX admin What's in it for You? * Extra annual leave, Including your birthday off, plus long-service bonuses ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

support via phone, email, remote tools, and floor-walking as part of a rota Troubleshoot and resolve incidents, escalating in line with Service Desk ITIL processes Support onboarding/offboarding, including setup and deployment of user equipment Manage laptops, mobile devices, and remote working tools Assist with AV/… Support role Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Knowledge of ITIL processes Experience with Microsoft Office 365 and common workplace technologies Able to work independently and as part of a team Apply now to speak with ...

established support team of 18 technical professionals Exposure to a broad Microsoft and cloud-based technology environment Opportunity to develop experience within an ITIL-driven service desk function Varied workload supporting users across a large professional services environment Your responsibilities as IT Service Desk Analyst Act as the first point … technologies such as Active Directory, Windows 10, SCCM, Azure, SharePoint, Mimecast, Sophos and cloud-based services Understanding of ticket management, incident resolution and ITIL-based support processes Working hours Rotating shifts of 8:00am4:15pm, 8:45am5:00pm and 9:45am6:00pm. Expected office attendance is one day per week ...

leaders to replicate. Own incident governance across the function, including SEV-1 and SEV-2 escalations, structured root cause analysis, post-incident reviews, and ITIL-aligned process governance — driving measurable improvement in team performance and customer satisfaction. Develop and implement strategic initiatives to enhance the effectiveness and efficiency … paced, dynamic environment. Experience managing managers. Track record of hiring, developing, and retaining top talent. Preferred Qualifications Master’s degree or relevant professional accreditation. ITIL Foundation (or higher) certification. Salesforce Administrator or App Builder certification. AWS or other applicable industry certifications. Experience with cloud‐based and SaaS environments. Prior experience ...

swaps, and request fulfilment. What you'll bring: * Experience working in a service delivery environment with a focus on desktop support. * Strong knowledge of ITIL processes and second-line support practices. * Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. * Ability to troubleshoot complex technical issues and liaise … attain higher clearances if required. * Willingness to travel between sites as needed. Qualifications & Certifications: * Proven experience in desktop support and service management. * Knowledge of ITIL frameworks. * Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready ...