576 to 600 of 633 ITIL Jobs in the UK

functionality across the platform Work closely with technical and functional teams in a greenfield environment Support integration and continuous improvement of ServiceNow services Apply ITIL-aligned best practice throughout delivery Required Experience Strong ServiceNow Development background (ITSM focus) Hands-on experience with Flow Designer CSA (Certified System Administrator … minimum Solid understanding of ITIL processes Experience delivering in enterprise or complex environments Essential Requirements Active SC Clearance (mandatory) Available for hybrid working (London or Milton Keynes) Contract availability or short notice period Desirable Experience Government, Defence or regulated sector exposure Previous greenfield ServiceNow implementations Additional ServiceNow certifications (CAD/ ...

Skills & Experience Proven experience within an ICT support and service delivery environment Strong understanding of IT governance, change management, and frameworks such as ITIL v4 Solid knowledge of system integration principles and software testing approaches Strong technical background across enterprise infrastructure, architecture, and networks Experience translating business needs into clear … services across the organisation Line manage senior technical specialists and systems teams Plan and manage software testing, upgrades, and deployments in line with ITIL and change policies Lead system and application rollouts, ensuring minimal disruption to business operations Maintain and improve support documentation to ensure accuracy and usability ...

priorities Desired Skills: Experience of Project Management within an IT environment Experience of working within the Logistics industry would be an advantage Knowledge of ITIL service support principles Good training and presentation skills Good technical appreciation Knowledge of applications used within Best Food Logistics Education or Equivalent Experience: Recognised accreditation … Project Management (eg Prince, Agile) would be an advantage Recognised accreditation in ITIL would be an advantage About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash ...

priorities Desired Skills: Experience of Project Management within an IT environment Experience of working within the Logistics industry would be an advantage Knowledge of ITIL service support principles Good training and presentation skills Good technical appreciation Knowledge of applications used within Best Food Logistics Education or Equivalent Experience: Recognised accreditation … Project Management (eg Prince, Agile) would be an advantage Recognised accreditation in ITIL would be an advantage About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash ...

priorities Desired Skills: Experience of Project Management within an IT environment Experience of working within the Logistics industry would be an advantage Knowledge of ITIL service support principles Good training and presentation skills Good technical appreciation Knowledge of applications used within Best Food Logistics Education or Equivalent Experience: Recognised accreditation … Project Management (eg Prince, Agile) would be an advantage Recognised accreditation in ITIL would be an advantage About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash ...

facing credibility: calm under pressure, able to put a demanding client at ease Vendor accreditation to at least Professional standard Strong working knowledge of ITIL practices The following would be an advantage: Expert-level vendor accreditation in either: Cisco CCIE/CCNP, Aruba ACX/ACEX, Palo Alto PCNSE … money Stand the technical line when a request sits outside agreed scope, articulating clearly and professionally Document and continuously improve operational runbooks aligned to ITIL practices Other skills required: ** Composure Under Pressure ** - Stays calm in major incidents and demanding customer moments ** Professional Pushback ** - Strong enough technically and personally to advise ...

able to input critical data accurately and at high speed. Proficient in Quality Assurance Techniques. Excellent written and verbal communication skills Desirable Competence in ITIL Change and Problem management Knowledge Essential Practical knowledge of Oracle Millennium and related tools Service Management knowledge Desirable Oracle Millennium CCL/DV Dev Qualifications … Essential Educated to A level Standard A relevant first-degree, or equivalent qualification. Desirable ITIL green badge equivalent in service management PRINCE2 foundation equivalent in project management Management Diploma or equivalent Other Desirable Confident, robust and resilient and with the drive to complete Open minded with a positive attitude Well ...

Digital Distribution Foundation. Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root‐cause analysis. Maintain a strong ITIL‐based operational discipline, optimizing incident, problem, and change management processes. Partnering for Seamless Delivery: Partner with build engineering teams to ensure a smooth transition from project … oversight, SLA enforcement, and performance improvement. Familiarity with Digital Marketing Solutions (DMS) platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Seismic, etc.). Expertise in ITIL processes and operational governance in a regulated environment. Preferred: Experience in asset management, wealth management, or financial services digital distribution environments. Knowledge of capability ...

successful candidate will have: Strong experience in Service Design and Transition within regulated financial services environments. Knowledge of ECB regulations, operational resilience, and ITIL v4 service management practices. Experience supporting large-scale transformation programmes, ideally within Tier 1 banking. Skilled in stakeholder management, communication, process design, and documentation. Hands … experience with ServiceNow and tools such as Visio and SharePoint. Relevant certifications such as ITIL v4 and project management qualifications are desirable. Understanding of ECB SSM, DORA, and experience with Japanese or Asian financial institutions is advantageous. Background in enterprise architecture or solution design is beneficial. ...

including sign-off of end-to-end testing strategies and defect thresholds About You Proven experience in Service Transition/Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments Strong end-to-end operational … during releases or hypercare phases Background working within a Systems Integrator, consultancy, or large-scale outsourced environment Exposure to public sector or regulated environments ITIL certification or equivalent service management qualifications About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than ...

join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues … desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills ...

experience in development and scripting Hands-on experience with JavaScript, REST APIs, and automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows using Flow Designer. Work with ITSM, ITOM, CMDB … carbon tracking Device utilization and optimization Sustainable IT reporting Experience: 8+ years of experience in ServiceNow Development/Design Strong scripting and automation experience ITIL certification is a plus ...

workflows. Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues. Governance Frameworks: Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies. Skills and experience: Experience within similar Applications Management role, from within the insurance industry (preferably Specialty/… vendors, both on and off shore ServiceNow and AzureDevOps experience an advantage for incident resolution/recording/identification ITSM service management framework/ITIL/SDLC/Agile Contact David Southwood - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold ...

approval workflows. Act as Level 3 escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with … iPaaS/Integration Service. Scripting ability in Python, PowerShell, or Bash for automation tasks. Experience with BMC Helix Discovery (ADDM) and CMDB data modelling. ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred. Excellent communication skills and ability to lead technical workstreams across multi-team organizations. ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

/compliance protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies … design artifacts, and knowledge articles Support audits, compliance checks, and platform governance requirements Certifications: ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Desirable Skills: Excellent communication and interpersonal skills Strong problem solving and analytical abilities Good team ...

/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) and one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable Qualifications Experience of operating in a similar role in wider ...

vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications would be advantageous. ...

availability Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed services … availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach and strong sense of ownership This role would suit someone from a background such as: SQL Server ...

availability Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed services … availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach and strong sense of ownership This role would suit someone from a background such as: SQL Server ...

with the ability to influence senior business and technology leaders. Experience supporting large‐scale cloud transformation, modernisation or platform engineering programmes. Azure, Agile or ITIL certifications would be advantageous. Responsibilities Define and deliver our DevOps and Platform Engineering strategy. Lead our DevOps, Platform Engineering and Automation teams across … risk management and compliance across the function. Manage budgets, resource planning and cloud cost optimisation activities. Technologies Azure CI/CD Cloud DevOps Support ITIL Security GitLab Jenkins Terraform More We are a leading enterprise organisation investing significantly in cloud, automation and platform engineering as we modernise our technology estate. ...

supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live … environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery ...

Senior Cyber Security Consultant As a Senior Cyber Security Consultant at Actica, you will have the opportunity to provide support to a wide range of high‐profile UK public sector, critical national infrastructure and defence ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...