management (serious issues and outages), request fulfilment (laptops, chargers etc), and access management (joiners, leavers etc); Maintain Active Directory; Maintain remote access system; Help deliver and continuously improve an ITIL-aligned support capability; Setting up new joiners. Liaising with the IT Training team in terms of induction process and ensuring equipment is in place. This will also include preparing equipment More ❯
Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯
Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯
Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯
watford, hertfordshire, east anglia, united kingdom
Addition+
Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯
ticketing system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to date documentation on clients systems Company More ❯
stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences. Ability to work independently onsite while collaborating effectively with global teams. Desirable (but not essential) ITIL Foundations Certification Experience supporting Mac and Windows environments Familiarity with identity and access management, SSO, and federation technologies Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
london, south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
upgrades/integrations with AMS/ISVs; strong UAT, cutover and hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As More ❯
upgrades/integrations with AMS/ISVs; strong UAT, cutover and hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Jomablue
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
london, south east england, united kingdom Hybrid / WFH Options
Jomablue
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Jomablue
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Jomablue
and Slack. Understanding of SQL or Querying data. Experience with project and task management. Understanding of SSO, MDM and Identity Access solutions. Experience with SaaS support environments. Familiarity with ITIL or similar support frameworks. Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. More ❯
skills, able to translate technical concepts for non-technical audiences. Familiarity with Now Create Familiarity with CSDM, and CMDB best practices. Demonstrable strategic thinking and project management skills. Desirable: ITIL and/or TOGAF qualification. Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC, or other protocols. Experience contributing to presales or bid responses. This role More ❯
platforms. A background in data analysis with experience of SQL to extract and interpret data. Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks). Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow). Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance. Understanding of Active Directory Federation, LDAP, OAuth, SAML, CyberArk. More ❯
and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module administration More ❯
and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module administration More ❯