726 to 750 of 854 ITIL Jobs in the UK

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

Provide subject‐matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience. Relevant industry certifications (e.g., PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience Minimum 5 years’ experience operating in regulated, mission‐critical environments ...

post. Person Specification Qualifications Essential Foundation Degree/HND or extensive and relevant work experience. Advance ECDL or equivalent. Foundation Certificate in ITIL Service Management. Attendance at Microsoft accredited training for Supporting and Troubleshooting Windows 10. Desirable Degree in an IT related subject. Intermediate Certificate ITIL Service Management (Service Operation ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with … incident reviews. Identify trends and implement preventative measures to reduce recurring incidents. Drive service enhancements and continuous improvement across multiple services. Ensure adherence to ITIL best practices and contribute to service reporting and governance. Requirements Proven experience in Incident and Problem Management within a Managed Services environment. Strong understanding ...

customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during … within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes. ...

/IPS monitoring and logging; Knowledge of Cyber security regulations and industry framework eg GDPR, Network and Information Systems (NIS) regulations, NCSC; Knowledge of ITIL; Knowledge of Mitre ATT&CK etc; Threat monitoring and intelligence gathering and assessment; processes to scan for vulnerabilities and implementing fixes and mitigations; Incident response … external vendors, managed security service providers (MSSPs), and technology partners Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation (or equivalent) service management qualification Red Flags NOT looking for an analyst, need an experienced SOC Manager ...

platforms ITSM processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. ITIL framework knowledge. Understanding of software licensing models from major vendors including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and ITAM best … Management solutionsTechnical Knowledge Hardware Asset Management (HAM) IT Asset Management (ITAM) Configuration Management (CMDB) Service Asset & Configuration Management (SACM) Enterprise Architecture IT Service Management (ITIL) Discovery and inventory tools Procurement and supply chain management Asset financial management Sustainability and ESG considerations Datacentre and end-user computing environments Hays Specialist Recruitment ...

person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls … person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices. Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes ...

adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard . Minimum accreditation of ITIL foundation or similar. Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health … Experience of working with key ITSM for example ServiceNow. Evidence of securing significant follow-on business with an existing client. Intermediary level accreditation in ITIL or similar. The successful candidate will exhibit the following: Delivery Oversee a multi-disciplined service team with a customer centric support approach across multiple locations ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical … ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

desk and support Oversee day-to-day IT operations, ensuring reliable, secure and resilient services Manage incident, problem and change processes in line with ITIL principles Monitor and improve service performance, including SLAs, KPIs and customer satisfaction Support business-critical platforms, including D365 and other core systems Manage third-party … operations, infrastructure and service delivery teams Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration Experience with ITIL-aligned incident, problem and change management Strong supplier, risk and budget management experience Excellent communication, analytical and problem-solving skills Ability to translate technical issues into ...

recoverability. Lead system changes, releases and disaster recovery testing. Work closely with Infrastructure, Development, Security and third-party suppliers to deliver operational excellence. Champion ITIL best practices and continual service improvement. Mentor colleagues and help develop technical capability across the team. Required Skills & Experience Proven experience supporting Unisys mainframe environments. … Operations, Production Support or Mainframe Operations. SQL Server administration, performance tuning and troubleshooting. Windows Server, PowerShell, SFTP and Azure DevOps experience. Good understanding of ITIL/ITSM processes within regulated environments. Excellent communication, problem-solving and stakeholder management skills. By applying to this advert you are giving CPS Group ...

recoverability. * Lead system changes, releases and disaster recovery testing. * Work closely with Infrastructure, Development, Security and third-party suppliers to deliver operational excellence. * Champion ITIL best practices and continual service improvement. * Mentor colleagues and help develop technical capability across the team. Required Skills & Experience * Proven experience supporting Unisys mainframe environments. … Operations, Production Support or Mainframe Operations. * SQL Server administration, performance tuning and troubleshooting. * Windows Server, PowerShell, SFTP and Azure DevOps experience. * Good understanding of ITIL/ITSM processes within regulated environments. * Excellent communication, problem-solving and stakeholder management skills. By applying to this advert you are giving CPS Group ...

have the opportunity to share knowledge, develop your technical expertise and contribute to the continuous improvement of services while operating within established ITIL-based service management processes. Key Responsibilities Investigate, triage and resolve incidents, service requests and technical issues in a timely manner. Proactively monitor and maintain system health … technical focal point for Elastic-related incidents, problems, changes and service requests. Support a combination of operational (BAU) activities and project-based work. Follow ITIL-based service management processes to ensure consistent and high-quality service delivery. Build and maintain effective working relationships with internal stakeholders and third-party suppliers. ...

team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes. If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology … Manager when required. We're looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

Management and Service Recovery processes. Ability to make informed decisions under pressure in time-critical situations. Experience operating within structured IT Service Management environments (ITIL). Desirable Experience Financial Services, Banking or other highly regulated industry experience. Experience working within 24/7 operational environments. Exposure to operational resilience, risk … management and governance frameworks. Key Skills Major Incident Management Crisis Management Service Recovery Stakeholder Management Executive Communications Root Cause Analysis Problem Management ITIL Operational Resilience Risk Management Candidate Requirements BPSS eligible. Able to work via Umbrella company. Available to attend the Barnsley office 60% of the working week. Strong communicator ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development … Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable ...