751 to 775 of 849 ITIL Jobs in the UK

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

observability across the infrastructure stack. Incident, Problem & Change Management – Lead resolution of complex L2/L3 infrastructure issues; conduct root cause analysis; work within ITIL processes (Incident, Problem, Change). Disaster Recovery & High Availability – Design DR/HA solutions for critical infrastructure; validate DR drills and ensure readiness for failover … routing/switching, DC networking. Monitoring & Tools: Infrastructure monitoring, alerting tools, performance tools. Functional Expertise: Capacity planning & trending, performance analysis & tuning, infrastructure optimization, ITIL process awareness. Experience: 10–15+ years in infrastructure architecture/engineering within large enterprise, multi‐DC, hybrid environments. Soft Skills: Strong stakeholder management across storage, network ...

+ workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Experience & Qualifications ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

including its scope, charter, interfaces with engineering teams, and ways of working as an enabling and platform style function rather than a gatekeeper. Apply ITIL 4 in a light touch, value led way, using the guiding principles (start where you are, progress iteratively with feedback, keep it simple and practical … commercial stakeholders. Act as a thoughtful advocate for proportionate operations, helping the organisation mature without slowing it down. Essential skills and experience Strong, demonstrable ITIL 4 practitioner experience, with a relevant certification (for example ITIL 4 Managing Professional or relevant practice modules), and a clear track record of applying ITIL ...

Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application ...

excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management & Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from onboarding to end-of-life management. Champion ...

Essentials compliance and embedding security best practice. Identifying opportunities to optimise Azure consumption and reduce cloud costs. Producing high-quality technical documentation and following ITIL-aligned processes. Supporting occasional out-of-hours releases and joining a future on-call rota. What we're looking for We're looking for someone … bring experience across: Microsoft infrastructure technologies. Microsoft Azure. Active Directory and Group Policy. VMware/vSphere. Server lifecycle management. Infrastructure implementation and project delivery. ITIL environments. Cyber Essentials and infrastructure security improvements. Experience with the following would be advantageous: Microsoft Intune. PowerShell scripting and automation. Azure cost optimisation, Reserved Instances ...

rather than just report them. Critically, you build structure where it doesn't yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher-level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project ...

appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk … strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. ...

appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk … strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. ...

strong at troubleshooting. Customer-focused mindset. Ability to assess and prioritise support cases. Able to explain technical issues in business terms. Knowledge of ITIL principles and practices. Understanding of IT architecture. Adaptable and quick to learn new technologies. Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices ...

Filtering, Anti-Virus, Privileged Access Management. Knowledge of PowerShell and Batch scripting Knowledge of Security Patching Evidence of continuous professional development Desirable Knowledge of ITIL services management Knowledge of Active Directory server roles and LDAP Knowledge of Office 365 & Azure technologies Knowledge of MDM technologies Experience of the Data Security … Toolkit Qualifications Essential Educated to Masters Level or equivalent* GCSE Maths and English (Grades A - C) or equivalent Desirable NVQ II in Information Technology ITIL Foundation V3 or V4 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large‐scale initiatives; actively participate in CAB meetings … years in IT support operations, including at least 3 years with demonstrated leadership of international or multi‐site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands‐on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ...

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … customer Qualifications 5+ years of OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their ...

drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy … including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving ITIL v3/v4 processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow ...

approval. Main duties of the job This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers. Developing services aligned with the needs of the business and its customers through proactively managing … annual performance review appraisal and ongoing developments. Person Specification Qualifications Essential Post Graduate degree or equivalent experience Integration Qualifications Desirable Relevant Degree ITIL qualification Microsoft Certified Systems Engineer Prince 2 Project Management Knowledge & Experience Essential Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/ ...

ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage … performance.Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.Client & Stakeholder ManagementServe as the primary point ...

integration programmes. Experience required: To be successful in this role, you'll have: Proven experience in Change, Release, and Problem Management. Strong knowledge of ITIL-based service management practices. Hands-on experience with ServiceNow Change, Release, and Problem Management modules. Experience chairing CAB meetings and managing governance processes. Experience working … cloud, applications, and end-user technologies. Strong stakeholder management, communication, and problem-solving skills. Experience supporting large-scale technology change or transformation initiatives. Desirable ITIL certification or Change Management qualification. Experience within a large, multi-site or international organisation. Knowledge of cyber security, risk, and compliance frameworks. Experience with ServiceNow ...

performance data. Maintain customer‐specific CSIPs. Plan and implement CSI initiatives focused on CSAT, quality, cost efficiency and risk reduction. Risk & Issue Management Apply ITIL best practice to mitigate risks and manage incidents. Act as an escalation point for customers and internal teams. Lead Major Incident Management … primary service contact for your accounts. Oversee third‐party performance against SLAs and contractual commitments. Experience & Skills Background in an IT service environment with ITIL lifecycle exposure. Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

services or managed services environments Strong stakeholder management experience in complex, multi-party programmes Experience working with public sector Knowledge of service delivery frameworks (ITIL or similar) Desirable Experience with Oracle E-Business Suite/ESR systems Understanding of HR, Payroll, and workforce systems Experience in large-scale transformation … problem-solving skills Responsible for Coaching and mentoring team members with experience of managing 5+ team members Experience with Lean/Agile development methodologies & ITIL Methodologies. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector familiarity with CAF maturity assessments and process audit readiness experience with ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector; familiarity with CAF maturity assessments and process audit readiness; experience with ...

them effectively. • Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers. • Knowledge on ITIL policies and procedures with the ability to manage these. • Experience managing a IT budget, ensuring value for money. • Strong communication skills with the ability … Knowledge of ITSM tools for incident, problem and change management. • Experience acting as the escalation point for major service failures and incidents. • Qualification in ITIL v4 foundation. Benefits and Wellbeing: Joining our team means you'll be part of our fight for a greener, healthier planet for people and wildlife. ...