776 to 800 of 849 ITIL Jobs in the UK

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

visual workflows. Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise. Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders. Help and mentor the Service Desk Analysts, through … Integration Skills:Experience usingAPI Key/Authtokensto link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills Certifications:ITIL v4 Foundation and ideally aManageEngine Certified Professionaldesignation. Communication:Ability to train junior staff on ManageEngine best practices and KB creation. Ability to work well ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

Job summary Transforming Patient Care Through Digital Innovation At Betsi Cadwaladr University Health Board (BCUHB), our vision is to "Transform patient care, safety and outcomes through digital technology and innovation, enhancing the way we work ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

Site Reliability Engineer - SRE/Infrastructure/Python/Powershell/AWS/Observability/ITIL - PERM - Financial Services Job Purpose: The role is primarily responsible for developing SRE methodologies and ensuring they are applied to the Cloud hosted environment. In addition, the role will act as a central point ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17 ...

Excellent organisational and prioritisation skills. Strong communication and stakeholder management abilities. Experience using ITSM or ticketing systems. Good working knowledge of Microsoft Office. Desirable ITIL certification or working knowledge of ITIL principles. Experience within Computacenter or a similar managed services organisation. Understanding of customer operational processes and service delivery frameworks. ...

hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments Familiarity with Microsoft SCCM would be advantageous Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW Professional Attributes: Exceptional customer facing skills Able ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...

Looking For Strong experience in Service Design, Service Transition or Service Introduction. * Proven ability to build service operating models from scratch. * Excellent understanding of ITIL principles. * Strong stakeholder management and influencing skills. * Experience across infrastructure, applications, cloud and security environments. * ITIL v4, SIAM and ServiceNow experience beneficial. Knowledge ...

party systems. Experience configuring reports, notifications and platform administration. Experience managing and maintaining CMDB health. Strong troubleshooting, analytical and problem-solving skills. Understanding of ITIL principles. ServiceNow certifications (e.g. Certified System Administrator or Certified Implementation Specialist) desirable. ITIL Foundation certification desirable. Experience within the legal sector desirable. ServiceNow Administrator - Manchester ...

communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership ...

Good knowledge of ServiceNow and its capabilities Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service … Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing and implementing custom applications is advantageous Desirable certifications ServiceNow Certified System Admin ServiceNow Implementation Specialist ITIL (or another process best practice such as Six Sigma or COBIT) Agile Foundation or Practitioner is desired but not essential ...

Provide subject-matter expertise to project teams and senior stakeholders.**Desired Academic and Professional Qualifications:**The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience.Relevant industry certifications (e.g. PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage.**Required Knowledge and Level of Experience:*** Experience defining and implementing network segmentation and micro‐segmentation strategies.* Strong ...

services. Ensure high levels of availability, performance and security across the IT estate. Manage incidents, problems, changes and service improvements in line with ITIL best practice. Oversee Microsoft 365, infrastructure, networking and security technologies. Manage relationships with external suppliers and service providers. Contribute to IT strategy, budgeting and future technology … have: Previous experience managing enterprise IT infrastructure and services. Strong Microsoft infrastructure and Microsoft 365 knowledge. Good networking and cyber security experience. Experience with ITIL service management principles. Excellent stakeholder management and communication skills. Experience working within regulated or compliance-driven environments would be advantageous. Knowledge of ISO 27001, Cyber ...

host IDS/IPS monitoring and logging. Knowledge of Cyber security regulations and industry framework e.g. GDPR, Network & Information Systems (NIS) regulations, NCSC, ITIL, Mitre ATT & CK. Familiar with threat monitoring, intelligence gathering, processes to scan for vulnerabilities and implementing fixes & mitigations. Incident response management. Desirable: CISSP, CISM or equivalent … professional cybersecurity certification. Experience with Cloud Security (AWS, Azure). ITIL Foundation (or equivalent) service management qualification. ...

outcomes and regulatory conduct standards sit at the centre of the role. Key Responsibilities Resolve incidents and requests within SLA Manage problems using an ITIL-aligned approach Identify and mitigate technology risks Maintain documentation and knowledge articles supporting information security and compliance standards Perform regular health checks on critical services … Linux, with database and middleware platforms Confidence managing third-party vendor relationships against SLAs Familiarity with UK payment schemes and payment technologies Experience within ITIL and information security management frameworks Experience with enterprise monitoring/alerting tools Ability to write SQL queries, stored procedures, and reports Experience configuring Single Sign ...