301 to 325 of 345 ITSM Jobs in the UK

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for Experience in a senior support or service delivery leadership role Background in software, SaaS, or hosted/cloud environments Strong knowledge of ITSM frameworks (ITIL preferred) Experience managing releases and communicating technical changes Proven ability to manage third-party suppliers or service providers Excellent stakeholder management and communication ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for ** Experience in a senior support or service delivery leadership role ** Background in software, SaaS, or hosted/cloud environments ** Strong knowledge of ITSM frameworks (ITIL preferred) ** Experience managing releases and communicating technical changes ** Proven ability to manage third-party suppliers or service providers ** Excellent stakeholder management and communication ...

data security models Conduct security reviews, risk assessments, and vulnerability remediation Ensure alignment with enterprise security and governance standards Support secure configuration across ITSM, ITOM, CMDB and related modules Collaborate with Cyber Security, Infrastructure, and Platform Engineering teams Act as the ServiceNow security SME across the organisation Support audits, compliance … ACLs, roles, data security, permissions) Experience securing enterprise-scale ServiceNow environments Strong understanding of GRC, risk, and platform governance principles Experience working with CMDB, ITSM, ITOM or related modules Proven experience working alongside Cyber Security teams Strong understanding of identity and access management principles Ability to operate as a senior ...

finishing your current perm role and ready for your next long term position, please get in touch. Experience needed: 5+ years in IT Service Management Extensive experience delivering Agile frameworks ITSM/ITIL experience Extensive stakeholder management Experience facilitating workshops The positions are hybrid, so you'll need ...

finishing your current perm role and ready for your next long term position, please get in touch. Experience needed: 5+ years in IT Service Management Extensive experience delivering Agile frameworks ITSM/ITIL experience Extensive stakeholder management Experience facilitating workshops The positions are hybrid, so you'll need ...

performance monitoring. Ensure compliance with Group IS&T policies and local UK regulations. Manage technology budgets and vendor relationships effectively. Improve IT service management (ITSM), change management, and governance processes. People & Organisational Leadership Serve as a visible and credible technology leader across the UK business. Lead Engineering, Digital Operations, Information ...

schools and central teams. You'll balance operational oversight with strategic leadership across cyber security, infrastructure, cloud platforms, identity and access governance, and IT service management, while also driving transformation, AI adoption and future-focused investment planning. The remit spans governance and standards, risk management, policies and compliance, service performance … digital transformation within a complex, multi-site environment, balancing operational delivery with longer-term strategic change. This includes a strong grounding in IT service management, cyber security and cloud technologies, ensuring services are resilient, secure and fit for purpose across diverse user groups. Strong technical credibility is essential, particularly across ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...

Dynatrace, Splunk, Grafana Cloud, Elastic, and Cribl Build telemetry pipelines, dashboards, alerting, and automation Perform root-cause analysis and performance optimisation Integrate observability with ITSM, AIOps, and event management tools Skills & Experience Strong knowledge of observability pillars: metrics, logs, traces, user experience Hands-on experience with at least two major … solution delivery Excellent stakeholder communication skills Desirable Observability/CNCF certifications Cloud and cloud-native monitoring experience (AWS, Azure, Prometheus, eBPF) Experience with ITSM and alerting integrations Key Requirements: Candidates must be SC cleared. How to Apply: If you're interested in this role, click 'apply now' to forward ...

Assignment: 03 Months Other Working Conditions UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ITSM, ITOM, CMDB, Discovery, ITAM Service Catalog, Request, Workflow, Flow Designer HRSD, Knowledge, Employee Center SLM, Major Incident, Problem, Change No of Requirements 1 Desired Experience … converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management ...

within the pay band. The teamwork in a 50/50 hybrid working pattern out of the Newport office. This role sits within IT Service Management and is responsible for governing and delivering effective incident and problem management. You will ensure processes are consistently applied, monitored, and aligned to organisational … problem management. Organisation & Prioritisation: Proven ability to manage multiple priorities in a fast-paced environment. Service Management Tools: Experience using ServiceNow or similar ITSM platforms. Vendor Management: Ability to manage outsourced service partners and maintain service quality under pressure. Root Cause Analysis: Proven expertise in RCA and implementing preventative solutions. ...

call details are managed and maintained in the ITSM. Ensure that calls are responded to agreed Service Level Agreements. Work with the parameters of ITSM with regards to incident, problem and change management. Ensure that all changes proposed to the EHR environment are thoroughly tested before application and that … roles adhere to Role Based Access Control (RBAC) standards adopted by the Trust. Incident & Problem Management: Be responsible for working through the Application Support ITSM queue ensuring that incidents are prioritised accurately, delegated appropriately and resolutions applied within SLA. To have expert knowledge of the various SLAs associated with application ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

best practice guidance to both internal teams and customers. Your responsibilities: Define and design high-level architecture for ServiceNow solutions across modules such as ITSM, ITOM(Discovery & Service Mapping) and ITAM. Working knowledge of Gen AI and Agentic AI is essential. Implementation experience is an added advantage. Develop architectural blueprints … integrations with third-party tools, orchestration, operational activities, project management, and merging multiple instances. Experience in ServiceNow custom application design and development. Experience on ITSM migration/consolidations. Your Profile Essential skills/knowledge/experience: Bachelor's or Master's degree in Computer Science, Information Technology, or related field. ...

full description below to get a complete picture of candidate requirements. ServiceNow Business Analyst – (Source 2 Pay, S2P, Procurement, SAP, Oracle, Ariba, ServiceNow, ITSM, Process Mapping, Enterprise Systems) – Permanent – London/Remote Charles Simon Associates are currently recruiting for a ServiceNow Business Analyst who specialises in Source … Strong understanding of end-to-end procurement processes Experience with process mapping and requirements documentation Excellent stakeholder management skills Desirable: Exposure to ServiceNow (S2P, ITSM or Procurement modules) Agile/Scrum experience ITIL knowledge or certification Start date is ASAP for the ServiceNow Business Analyst The ServiceNow Business Analyst will ...

kind of role that accelerates you fast. The Role Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows. You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused. You 2 to 3 years … service desk or ITSM support experience Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong Solid grasp of incident, problem and change management A communicator who can translate technical issues for non-technical people Eligible for SC clearance — you'll need to have been resident ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...

Senior Cyber Security Engineer required for an immediate start! - 6 months initially - Flexible day rate Outside IR35 - Hybrid working (South East) Once a week on site - Immediate start avaialble Overview: My client are looking for ...

Your new role **You must have or be able to get SC clearance** Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning ...

Micro or Trellix Knowledge of email security gateways, ideally Clearswift Strong understanding of Active Directory administration Experience across Windows and Linux security Familiarity with ITSM tools such as Remedy or Jira Strong incident response and analytical skills TO BE CONSIDERED: Please either apply through this advert or reach out directly … client in line with this vacancy. KEY SKILLS SOC Engineer, SIEM, Elastic, Tanium, EDR, Trend Micro, Trellix, Clearswift, Active Directory, Windows, Linux, Incident Response, ITSM ...

within a government environment. Responsibilities Own end-to-end ServiceNow architecture and design Drive CMDB and CSDM strategy and maturity Define best practices across ITSM processes Engage with senior stakeholders and translate requirements Ensure platform scalability, governance, and performance Provide technical leadership across delivery teams Requirements Active SC Clearance Proven … experience as a ServiceNow Architect Deep expertise in: ITSM, CMDB, CSDM Strong understanding of ServiceNow architecture frameworks Experience in large-scale/government environments If this role aligns with your experience and you're SC Cleared, don't miss this opportunity to lead the architecture of a high-profile government ...

within a government environment. Responsibilities Own end-to-end ServiceNow architecture and design Drive CMDB and CSDM strategy and maturity Define best practices across ITSM processes Engage with senior stakeholders and translate requirements Ensure platform scalability, governance, and performance Provide technical leadership across delivery teams Requirements Active SC Clearance Proven … experience as a ServiceNow Architect Deep expertise in: ITSM, CMDB, CSDM Strong understanding of ServiceNow architecture frameworks Experience in large-scale/government environments If this role aligns with your experience and you're SC Cleared, don't miss this opportunity to lead the architecture of a high-profile government ...

platform within a government environment. Responsibilities Develop and maintain CI/CD pipelines for ServiceNow Implement automation and DevOps best practices Support development across ITSM, CMDB, and CSDM Build integrations using APIs and scripting Collaborate with architects and stakeholders Ensure platform performance, stability, and scalability Requirements Active SC Clearance Strong … experience as a ServiceNow Engineer/Developer Experience with DevOps tools (CI/CD, Jenkins, Git, Azure DevOps) Knowledge of ITSM, CMDB, CSDM Strong scripting and integration experience If you're a skilled ServiceNow DevOps Engineer looking for a challenging, high-impact contract, this is the role for you . ...

Role: Security Automation Engineer Location: Cheltenham Career Level: Specialist Please Note: Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process ...