301 to 325 of 383 ITSM Jobs in the UK

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...

performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being … user experience. Build strong relationships with internal stakeholders and ensure technology services support organisational priorities. Experience: Experience in IT service operations, IT service delivery, ITSM, technology operations or a similar role. Strong understanding of service management principles, ideally including ITIL or equivalent practical experience. Experience improving operational processes ...

budget accruals as directed by department leads. System-Based Administration: Monitor software licence usage across systems. Maintain accurate records within the IT Service Management (ITSM) system, ensuring all hardware, software, and systems are logged. Create and manage user accounts, including password resets, across applications. Assign appropriate user permissions within applications. ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Suitable Candidates should submit CVs in the first instance If you receive suspicious outreach claiming to be from us, please contact ...

ITSM/CMDB Engineer/£400 per day (outside IR35)/London (hybrid)/3 Months A market leading Consultancy with global reach is on the lookout for an experienced CMDB Engineer to come on board to support one of their customers with an ongoing project. The selected candidate will … have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions. You will need to work with the customer to implement ITIL-aligned service management solutions on Atlassian Cloud. Responsibilities include: Implementing ITSM processes on Jira Service Management Design, integration and configuration of ITSM ...

ITSM New Business Sales Consultant Location: Hybrid – Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission (OTE £120,000 – £150,000) The Opportunity We’re looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling … international organisation. This is a true hunter role —focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. You’ll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...

providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user experience across ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user accounts, permissions, and access controls within Active Directory … principles (e.g., Intune, device configuration, patching). Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity). Familiarity with IT service management tools and incident handling processes. Ability to follow structured troubleshooting methodologies and root cause analysis techniques. Strong communication skills, with the ability to explain ...

Part-time, fully remote IT support contract £20£25 per hour, depending on experience Normally 1215 hours per week Teknowledge Ltd is looking for an experienced IT Support Engineer to provide ongoing desktop, Microsoft 365 ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident command, service … enterprise level Influence senior leadership decisions through insight and governance Hybrid working with a strong, inclusive and supportive culture If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident command, service … enterprise level Influence senior leadership decisions through insight and governance Hybrid working with a strong, inclusive and supportive culture If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

experience including RAID management, executive reporting and delivery assurance. Hands-on PMO discipline with ownership of planning, tracking and reporting. Strong understanding of IT service management principles, service governance and operational delivery. Experience working with senior stakeholders across multiple business functions. Ability to influence without direct management authority. Excellent communication … facilitation and stakeholder management skills. Desirable Experience within Microsoft technology environments including Microsoft 365 and Azure. Familiarity with ITSM platforms such as Halo, ConnectWise or similar. Experience managing globally distributed delivery teams. PRINCE2, MSP, PMP, ITIL or equivalent certifications. ...

platforms including AWS, Azure, and GCP Engage directly with stakeholders as a trusted advisor, providing options, risks, and trade-offs Drive platform expansion beyond ITSM into areas such as ITOM, ITAM, HAM/SAM, SPM, HR, and CSM Oversee advanced scripting and integration work using JavaScript, SQL, and REST/… Design Authority Minimum 5 years leading and mentoring technical teams 5+ ServiceNow CIS certifications Exposure to at least 3 ServiceNow product lines beyond ITSM Strong integration experience across enterprise systems and cloud platforms Confident in client-facing advisory roles within complex environments Nice to have: Certified Technical Architect (or working ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs. Implement … manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group. Ensure the efficient delivery of customer support services across ...

Head of IT – Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational and business … commutable distance. As Head of IT, you will lead the strategic and operational management of the IT function across Applications, Infrastructure and IT Service Management, ensuring secure, reliable, scalable and cost-effective technology services across the business. The Head of IT will have the manager from each pillar (Infra, Apps ...

analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery within a public sector context. Development expertise in ServiceNow, including expertise in the development and delivery of the Automated ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...