301 to 325 of 456 ITSM Jobs in the UK

the JML lifecycle activities—ensuring timely setup for new joiners, updates for internal movers, and removal of access for leavers. Process and track access-related requests through the ServiceNow ITSM platform, ensuring all workload and provisioning statuses are accurately updated in relevant records and documents. Manage incoming requests from employees and automated processes in the ITSM system, ensuring all tasks … administrative, coordination, or business support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a proactive More ❯

re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional teams … for databases. Knowledge of database tuning, indexing, and query optimization. Understanding of networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with More ❯

life balance. Learn more about us in our Candidate Information Pack (opens in existing window) Qualifications Educated to Master's degree level or equivalent, Degree or Equivalent in IT, ITSM Evidence of management development through Continuous Professional Development and/or formal management course Specialist training in areas such as: Cyber Security, Risk Management, PRINCE2, MSP Professional Registration Relevant professional More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

secure and scalable IT architectures tailored to the needs of government and highly regulated industries. IT Service Development and Delivery: Participate in the end-to-end process of IT service management, from designing effective solutions to ensuring their smooth delivery to clients. Internal Security: Learn how we safeguard our own systems, from managing access controls to identifying internal vulnerabilities, ensuring More ❯

initiative, staying organised, and driving things forward- Building and maintaining strong client relationships Bonus points for - Experience with platforms such as Salesforce, HubSpot, Freshworks, Atlassian, or other workflow/ITSM tools- Previous implementation experience in a SaaS company- A natural curiosity for how teams work and how processes can be improved More ❯

act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes More ❯

ensure understanding of Service Transition's function and purpose and how that support success of the project delivery. Oversee the build of the end-state service support engagement documentation & ITSM tooling configuration for system & tech transformation projects ensuring adherence to new services to NFR portfolio on behalf of Heads of IT Support & Operations. Ensure the build of new services achieves … agreements, ensuring alignment between business needs and service delivery. You're confident in using productivity tools such as Microsoft Office and email, and you're familiar with modern IT Service Management tooling, including platforms like ServiceNow and Ivanti Heat. Whether working independently or collaboratively, you contribute positively to team environments and consistently deliver high-quality results. This role offers a More ❯

device compliance and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change … AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem-solving skills Proactive More ❯

receive an outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we … re looking for We'd love to hear from you if you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯