301 to 325 of 565 ITSM Jobs in the UK

expectations. A client-centric mindset, curious about how outsourced services can drive client success A leadership approach that supports people, process, technology, and culture Desirable Experience withAutotaskandServiceNow and other ITSM platforms Based within a commutable distance of Cardiff Who are we? ARO has 25 years' experience in Telecoms and IT services and has a nationwide presence with offices across the More ❯

the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices. Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others. Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules. Provide technical guidance and mentorship to the ServiceNow … understanding of JavaScript, HTML, CSS, and ServiceNow Scripting languages. ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred. Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes. Strong communication, interpersonal, and problem-solving skills, with the ability to interact effectively with technical and non-technical stakeholders. If you are interested in More ❯

/certificate processes. Working knowledge of both Mac OS X and Windows 10/11 environments. Familiarity with basic networking concepts and Wi-Fi security best practices. Understanding of ITSM frameworks including Incident, Problem, and Change Management. Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders. Preferred Experience managing digital signage systems and content platforms. More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Collaboration: Google Workspace, Zoom, Slack Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯

SLAs. What we're looking for in a successful candidate: Experience: Proven background in IT support roles with hands-on experience across various technologies. ITSM Familiarity: Knowledge of IT Service Management principles. Problem-Solving Skills: Ability to troubleshoot and resolve IT issues efficiently. Knowledge Capture: Ability to create procedural documents for team sharing. Technology Expertise: Strong understanding of desktop, laptop More ❯

rationalisation are consistently applied. Visibly deliver value early and often. Where applicable, ensure considerations such as cloud-native patterns, automation, APIs, self-service, AI, Business Continuity, InfoSec compliance, monitoring, ITSM are consistently implemented as part of designs. Produce and maintain high-quality documentation, designs, papers, presentations, and plans. Own the strategic architecture roadmap and portfolio, managing technical and architectural dependencies …/Ability to collate, interrogate and analyse raw data to distil valuable meaning We’re also interested in... Experience of influence and partnership without direct authority over people IT Service Management knowledge Relevant higher education and professional certifications Excellent market awareness and commercial-savvy Exposure to Agile, DevOps, or SRE patterns. Good awareness of architectural methodologies Why Deliveroo Our mission More ❯

teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS … teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS More ❯

teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS … teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS More ❯

teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS … teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

delivery, management, and services across all technology disciplines within the air navigation services environment. This includes Oceanic and Domestic Air Traffic Management, Security, MPLS Network, Operations/Maintenance, IT & Service Management, Project Delivery/Flight Inspection, and Engineering. The IT & Service Management team includes the IT & Service Management Manager, the National IT Operations team, the Enterprise Applications team, the IT More ❯

Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Collaborate with technical teams and senior stakeholders Handle risks, issues, dependencies, and comms Manage budgets and resource forecasts Technical Environment: Microsoft Azure End User Computing Networking and Cyber Security ITSM tools (ServiceNow) Project tools like MS Project, Jira, DevOps, Teams, SharePoint What You’ll Need: Strong communicator, clear reporting style Comfortable translating technical speak for the business Able to juggle More ❯

managed service environment. Experienced in managing multiple third-party suppliers and partners simultaneously Familiar with IT Operational Processes, toolsets and operating standards, e.g. NIST, ISO 22301. ITIL/IT Service Management accreditation. Flexibility, versatility, and resilience to continually work under changing work scenarios. Ready? Good - because we can't wait to see what you can offer. You'll be joining More ❯

to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of ITSM Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign More ❯

and experience across the outsourcing lifecycle, including business cases and cost models (strategy, delivery, transition, service optimisation and remediation). Expertise in technology delivery disciplines (e.g. IT strategy, IT service management, agile delivery, IT project management). Ability to lead definition business and IT services, requirements and SLAs. Proven track record of delivering transformation in areas such as new products More ❯

processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards More ❯

remain informed of industry best practices, emerging technologies, and regulatory requirements. To support the operation and management of corporate systems including: Microsoft technologies. Directory and user access management. IT service management and central management platforms. Maintenance and financial systems. Productivity and collaboration suites. Design applications. Network administration portals. Group policy management. Skills & Knowledge: Degree in a relevant ICT discipline. Experience More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their More ❯