476 to 500 of 971 ITSM Jobs in the UK

Director of Managed Services, The Head of Service Management is responsible for the leadership, governance, performance and continual improvement of all IT Service Management (ITSM) functions within the Shared Managed Services business. The role provides strategic and operational leadership across the Service Desk, Major Incident Management, Problem Management, Change Management … encouraging the development of others. Lead and develop the Service Desk and Service Management teams, creating a high-performing and customer-focused culture. Own ITSM governance across the Shared Managed Service business, ensuring alignment with ITIL best practices and organisational standards. Oversee Incident, Major Incident, Problem and Change Management functions ...

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation ...

Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility ...

collaborative, entrepreneurial mindset that fits Techary’s culture of agility and execution. What we’d also value Experience in IT procurement, asset management, ITSM, or supply chain software Experience working with regulated customers Exposure to AI features in production products, particularly where they support search, data enrichment or decision-making ...

build, scale, and evangelize cutting-edge solutions? Salesforce is heavily investing in two key specialist teams and solutions: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management). We've recently established these teams and are excited to continuously develop programming, assets ...

life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

business-critical data centres. The role involves ensuring smooth service delivery, maintaining stakeholder communications, and covering hardware and data centre operations with IT service management responsibilities. #J-18808-Ljbffr ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight How to apply Interface ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight #J-18808-Ljbffr ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

Responsibilities include: Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows. Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required. Configure forms, lists, catalog items, workflows, business rules, and notifications. Work with end-users to resolve issues, provide ...

releases and automation. Experience in a large organisation with established processes. Confidence working with stakeholders, leading improvements and supporting colleagues. Bicep, Azure DevOps, IT Service Management, ServiceNow and financial services experience would be useful. Apply Now. ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace se click apply for full job details ...

Management Change & Project Support Security & Compliance Documentation & Reporting Requirements Troubleshooting and fault-finding abilities Experience with enterprise storage platforms Prior data centre experience IT service management experience Currently holding SC Clearance Full Uk Driving License Hours 9:00-17:30 Monday to Friday Salary £45,000 to £48,000 Basic ...

work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools.Experience with CAFM integrations and connected ...

deployment, and lifecycle management (Windows and macOS), ideally within an MSP or similarly fast-paced, multi-client environment. Working knowledge of Asset Management Platforms, ITSM/ticketing tools, and remote deployment tooling (e.g. Intune, Autopilot, JAMF). Desired but not essential knowledge on e-waste/compliance processes. Comfortable working ...

related discipline Evidence of continuing professional development relevant to senior technology leadership. Desirable Relevant professional certification in enterprise architecture, cloud, cyber security, IT service management or technology leadership. Experience Essential Substantial senior leadership experience with accountability for complex, business-critical technology services and diverse professional teams. Successful development and execution ...

/7 upstream operating environment. Experience & Qualifications Proven experience leading SAP service delivery, service transition or ERP support functions. Strong understanding of IT service management, operational governance and support operating models. Experience managing third-party support partners and service performance against agreed outcomes. Demonstrated ability to influence stakeholders across business ...

information Key Responsibilities Provide advice and support on specialist IT security systems and new system assessments. Monitor security incidents and event queues within the ITSM system, advising customers or escalating where required. Support the development and implementation of information security plans, strategies, policies and procedures. Assist with the design ...

accurately Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform ...

Certified DevOps Engineer – Professional Sun Certified Java Programmer (SCJP) for J2SE 6.0. Sun Certified Web Component Developer (SCWCD) ITILv3 Foundation Certificate in IT Service Management #J-18808-Ljbffr ...

consolidation, MTTR reduction and incident process maturity. You’ll lead onboarding and migrations in organisations that move carefully, moving them off legacy tools and ITSM-led processes and making the change stick, including deeper adoption across Response, On-call, Status Pages and our AI capabilities. You’ll spot and reduce ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts through ...

Employee Centre . Strong JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting skills. Experience developing custom widgets and self-service solutions. Solid understanding of ServiceNow ITSM and Service Catalog modules. Experience integrating ServiceNow with third-party applications and enterprise systems. Knowledge of UI/UX principles and responsive design. Strong troubleshooting ...