326 to 350 of 737 Incident Management Jobs in the UK

Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the Incident Manager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity outages that … and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. … Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis More ❯

Are you interested in ensuring customer can always watch their favourite movie or show? If so, you might be the right person for the Incident Mgr role in the READI team who drive availability for Prime Video. Key job responsibilities - Lead calls on customer impacting, high severity, outages that … and operational teams, including for ambiguous problems we might not have seen before. - Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. - Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders … Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams - Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. - Proactively identify opportunities for improvement through gap analysis More ❯

Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be the heartbeat of delivery—ensuring every touchpoint exceeds expectations. Working across … help shape how DCX delivers long-term value, innovation, and measurable impact for our clients. What you'll bring Service Leadership Own delivery across incident management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates … manage test-and-learn cycles, aligning with UX, dev, and analytics teams Turn data into action, and action into high-impact improvements Commercial & Resource Management Manage budgets, utilisation, and resourcing for support and enhancement activity Track scope boundaries and facilitate change control when required Agile Delivery Align sprint planning More ❯

Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be the heartbeat of delivery—ensuring every touchpoint exceeds expectations. Working across … help shape how DCX delivers long-term value, innovation, and measurable impact for our clients. What you'll bring Service Leadership Own delivery across incident management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates … manage test-and-learn cycles, aligning with UX, dev, and analytics teams Turn data into action, and action into high-impact improvements Commercial & Resource Management Manage budgets, utilisation, and resourcing for support and enhancement activity Track scope boundaries and facilitate change control when required Agile Delivery Align sprint planning More ❯

You will also ensure that our security tools are optimized to their full potential, create and maintain detailed documentation, and provide key insights to management through customized dashboards and reports. If you are passionate about cybersecurity, eager to stay ahead of emerging threats, and looking to grow within a … the business to conduct in-depth analysis of alerts, determining root cause, and identifying remediation actions or opportunities for detections tuning. Work with our Incident Management Team to respond to Security incidents. Provide security analysis to validate and size up the problem, along with making recommendations for containment. … Follow up after incidents with post incident review (PIR), ensuring any outstanding actions are tracked, and trends are identified. Continuously develop and improve our documentation and playbooks, ensuring the team has a standardised response to incidents, and documentation for our tooling configuration. Support day-to-day management of More ❯

delivery processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats … technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrix management of … multi-disciplinary teams in complex infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft More ❯

framework by leading the integration and utilization of these key security tools. Responsibilities include designing and optimizing SIEM rules for superior threat detection and incident management, deploying SOAR tools for automated security responses, and ensuring robust API security. The engineer will oversee the performance and security posture of … This position is ideal for a detail-oriented individual eager to push the boundaries of cybersecurity and enhance client interactions. Primary Responsibilities Lead the management of Microsoft Sentinel and Defender XDR products, including their integration with existing tools, utilizing them to elevate existing Security Operations Design and optimize SIEM … Security Information and Event Management) rules using FortiSIEM to enhance threat detection and streamline incident response activities Deploy and manage Endpoint Detection and Response (EDR) solutions, specifically FortiEDR, SentinelOne, and Defender for Endpoint to identify and mitigate endpoint threats effectively Design and implement automated security use cases and More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

teams to ensure the products meet the highest br security standards and address customer needs. br br You’ll play a critical role in incident response, swiftly investigating and br mitigating security breaches to minimize their impact and proactively monitor br and detect emerging threats and communicate findings to … and industry best practices. br - Protecting systems by defining access privileges, control structures, and br resources. br - Implement and maintain security controls. br - Providing incident response in the event of a security incident or breach. br - Monitoring systems and networks for intrusions, attacks and unusual activity. br - Keeping … br controls, encryption, and secure communication protocols br br strong Who we’re looking for/strong br br You’ll have experience in incident management processes and tools, as well as br working with APIs (Application Programming Interfaces) for integrating security br solutions. br br This role More ❯

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in More ❯

Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do More ❯

solutions that align with business needs and contribute to the continuous improvement of IT services. Responsibilities as our IT Infrastructure Analyst are to: Infrastructure Management: Oversee servers, storage, networks and cloud platforms System Administration: Maintain and update systems, hardware, and applications (e.g., M365, Zendesk) Network Support: Configure and troubleshoot … Performance Monitoring: Track and optimise system and network performance; address issues proactively Capacity Planning: Support forecasting and scaling of infrastructure to meet growth needs Incident Management: Resolve infrastructure issues promptly, coordinating with relevant teams Documentation: Maintain up-to-date records of setups, processes, and changes; generate performance reports … Vendor Management: Coordinate with vendors on procurement, installation, and maintenance Project Support: Contribute to IT and business infrastructure projects, ensuring timely and scoped delivery Essential Skills required of our IT Infrastructure Analyst: Background in Computer Science, IT, or similar technical disciplines Infrastructure, system admin and network support experience Proficient More ❯

to grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability … to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

technical documentation to facilitate cross-team support and knowledge sharing. Ensure compliance with the bank's production change policies and procedures. Collaborate with the incident management team and Global Operations Centre to resolve incidents promptly. Proactively identify areas for improvement in existing systems and recommend innovative solutions. Manage … gathering to deployment and maintenance. Programming Languages: Strong expertise in C#/.NET (5+ years), with hands-on experience in developing complex applications. Database Management: Proficiency in working with relational databases (SQL Server or PostgreSQL), including designing schemas, normalization, indexing, performance tuning, and writing stored procedures (4+ years). … Collaboration and Communication: Excellent interpersonal skills with the ability to work effectively with diverse teams, including business users, developers, testers, and support teams. Change Management: Familiarity with the bank's production change policy or experience working in a controlled change management environment. Nice to have • Experience with other More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

and adapt to emerging cybersecurity threats, ensuring robust governance and safeguarding measures. Manage business continuity: Oversee Business Continuity Planning (BCP) and Disaster Recovery Plans. Incident management: Act as the technology team's point of contact for legal matters related to information security incidents and actively triage and manage … developing and implementing group-wide cybersecurity strategies. Proactive monitoring: Continuously monitor the technology estate to ensure compliance and maintain a strong security posture. ISMS management: Coordinate the improvement and maintenance of the Information Security Management System (ISMS) in line with ISO 27001 and Cyber Essentials. Experience Required: Information … Security Management: Extensive experience in implementing and maintaining ISMS and achieving ISO 27001 certification. Proven track record managing security accreditations (Cyber Essentials, Cyber Essentials Plus). Strong expertise in information security risk management, data protection, and compliance frameworks (GDPR). Technical Expertise: Solid understanding of IT architecture, organisational More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯

Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership More ❯