451 to 475 of 664 Incident Management Jobs in the UK

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of … Security operations and management reporting. Performing technical assessments of new and existing processing systems, identifying potential weaknesses and recommending suitable protection measures. Participating in red teaming and simulation exercises (technical & non-technical), to better understand our cyber-attack and defence posture, rehearse responses, and evaluate readiness. Assisting with the More ❯

supported in the workplace and at home, there's nothing we can't achieve in the cloud. Minimum Qualifications Minimum 5 years of people management experience with direct reports as their performance manager In-depth knowledge and experience of change, problem and incident management, literacy in security … and customer data protection Demonstrated communication skill in presentation, open discussion, team coaching Financial understanding in annual budgeting, Capex and Opex concepts Project Management skill Preferred Qualifications Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management In-depth knowledge on data center operations, processes and continuous processes More ❯

The role requires travel to meet face to face with the customer and their subject matter experts. Service Delivery Manager – Overall Purpose: Client relationship, management, and communication with customers to ensure that services delivered meet or exceeds the standards required as specified within the service contract. Leading rapid and … effective responses to major incidents including escalation, communication, resolution, closure, and post-incident analysis Work with the Service Desk to identify and drive the resolution of problems throughout the business to reduce the number of incidents, providing an improved service to the customer Continuously looking to enhance the service … an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯

troubleshooting, and maintenance. Strong customer service skills with a positive attitude. Experience with Azure, Intune, and Active Directory (beneficial). Basic understanding of network management (routing, switching, VLANs, DNS, DHCP, Wireless LAN/WAN). Familiarity with ServiceNow for incident management and service requests. Key Responsibilities: Provide More ❯

to join us on the journey to elevate Everywhere Work? Why We Need You! Site Reliability Engineering is the engine that drives delivery and management of Ivanti's SaaS product offerings. We are responsible for the reliability, deployment, and operation of the Ivanti Cloud product portfolio. We are seeking … SRE maturity through the research and development of internal tooling, operational enhancements, and deployment pipelines. Ivanti SRE takes a holistic view of operational procedures, incident response procedures, application and infrastructure monitoring, and process automation. Ivanti SRE is a blend of infrastructure, networking, automation, development, and application administration. This is … a hands-on technical position. The ideal candidate will have a software engineering background and strong experience with continuous deployment, SaaS delivery, and production incident response. This role requires that applicants reside in Scotland and be authorized to work in the United Kingdom. About The Team Ivanti Engineering is More ❯

managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure … projects and proposing technical solutions that are scalable. Key job responsibilities Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment/people development through coaching and mentoring/performance review/rotation management. Define the strategy to improve the efficiency and productivity of day … Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant More ❯

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging More ❯

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging More ❯

Ensure a framework and culture that ensures continuous improvement of platform health, compliance and resiliency. Oversee the implementation of best practices for system monitoring, incident response, and problem resolution to ensure high availability and performance. Work with senior stakeholders to mature the concept of Site Reliability within the CVL … services written within a modern OO language such as Java or Python Knowledge of languages such as PowerShell, C# Understand or worked within an Incident Management Process (ITSM) Desirable Requirements: AWS Linux - Debian, CentOS, Alpine and AWS Linux Terraform, Docker, Kubernetes, Git Observability/APM Platforms Jenkins, Nginx More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

processes to enhance payment experiences across multiple markets • Partner with banking institutions and payment networks to optimize transaction flows and resolve integration challenges • Lead incident management processes and coordinate real-time support operations across global teams • Analyze performance metrics and conduct deep-dive investigations to improve service reliability … Our team values innovation, analytical thinking, and customer-focused solutions. BASIC QUALIFICATIONS - Bachelor's degree or equivalent experience - 3+ years of program or project management experience - 3+ years of experience working cross-functionally with technical and non-technical teams - 3+ years of experience implementing process improvements using data and More ❯

influence the "Why" (our outcomes) and the "What" (our platform team roadmap), making sure that is well understood by your engineers. You'll have management responsibility for a team of engineers. You will spend a lot of your time making the "What" a reality, by focusing on the "Who … enhance team performance. Oversee system telemetry, documentation, patching, and proactive infrastructure management. Ensure a balanced approach to quality, tech debt, and roadmap delivery. Support incident management and maintain system reliability. Line manage and support engineers, understanding their strengths, growth areas, and aspirations. Provide feedback, growth opportunities, and maintain … You are delivery-focused, experienced in agile teams, and can create clear delivery plans, ensuring visibility on results, impact, and outcomes. You have strong management experience, overseeing the full employee lifecycle, including recruitment, conflict resolution, performance management, and promotions. How you work At Accurx we believe in making More ❯

workload management. Experience managing Kubernetes clusters, service mesh, and hosted workloads. Proficiency with observability and monitoring tools like Grafana, Prometheus, Elastic, Splunk. Experience configuring incident management platforms such as PagerDuty. Hands-on with Infrastructure-as-Code (IaC) and automation tools like Terraform, Bicep, or CloudFormation. Understanding of modern More ❯

Terraform. Strong written and verbal communication skills. Previous roles involving Azure administration, Azure development, and/or DevOps processes. Preferred Skills and Experience Proactive incident management with Azure-based troubleshooting. Python/Go/R. Understanding of generative AI, LLMs, NLP, and machine learning frameworks (TensorFlow, PyTorch, Hugging More ❯

solutions using Java/Kotlin. Write unit, component, integration, end-to-end, and performance tests. Support the products throughout their lifecycle, including production and incident management. Required Qualifications, Capabilities, and Skills Formal training or certification in Java programming and proficient experience. Recent hands-on experience as a back-end More ❯

group of employees, providing direction and support to ensure goals are met and operations run smoothly. If you have a strong background in team management and are ready to take on a new challenge, we want to hear from you. Come be a part of our team and make … changes that improve reliability and velocity. Iteratively perform Auditing of performance and reliability vulnerabilities. Define and revise Service Level Indicators (SLIs). Practice sustainable incident response and blameless postmortems. What You'll Bring Deep familiarity building and troubleshooting release and build pipelines (ex Jenkins, buildkite, GitHub actions). Experience … a distributed infrastructure (ex AWS, GCP, self hosted cloud). Experience leveraging new technologies when it best serves a business need. Comprehensive understanding of incident management best practices. Opinionated and knowledgeable approach for implementing industry best practices. Demonstrated experience developing teams, encouraging growth, serving as a technical mentor More ❯

for existing custom reports and conducting regular report reviews, ensuring all data meets security and data privacy standards. 1. Workday System Maintenance and Support: Incident Management: Monitor and manage the Workday support queue, prioritising and resolving Tier 1 & 2 incidents and requests (e.g. security assignments, data corrections). … problems to Global Solutions Managers or outsourced technical teams as needed. Ensure the operational effectiveness of Workday through proactive system reviews and analysis. Release Management & Testing: Support semi-annual Workday releases, including regression and unit testing of new features and changes. Participate in the system development lifecycle (SDLC) from … requirements gathering to deployment and support, collaborating with Global Solutions Managers and outsourced teams. Data Management: Develop and manage Enterprise Interface Builder (EIB) data loading strategies for deployments, business-as-usual (BAU) activities, and mergers & acquisitions. Work with the wider HR Team to ensure data quality and consistency, investigating More ❯

will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk … Management A good overall understanding of cyber and information security Certifications such as Microsoft SC-400, AZ-500, MS- 900, or CISSP preferred More ❯

and oversee the successful delivery of projects and business transformation initiatives. This role requires a proactive and collaborative approach to driving change, optimising service management, and ensuring the seamless integration of technology solutions. What is expected of the Business Relationship Manager? Define, develop, and maintain a multi-year strategic … improvement , identifying opportunities to enhance operational effectiveness. Chair Line of Business Boards , ensuring project spend, delivery progress, risks, and KPIs are actively managed. Monitor incident management and service issues, ensuring high-quality resolution and communication. Oversee resource planning , identifying and securing internal and external project resources as needed. … tangible value. Drive stakeholder engagement , ensuring clear communication of progress, risks, and outcomes. What we look for in a Business Relationship Manager: Strong stakeholder management experience at all levels of an organisation. Proven track record of driving and implementing change within a business. Agile delivery expertise , with experience managing More ❯

execution and high customer satisfaction. Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization … skills for digital service operations. Process Standardization: Establish and enforce governance frameworks for operational processes, ensuring consistency across global teams. Operational Responsibilities: Installed Base Management: Support Global Product Care to ensure edge-device installed base lifecycle is controlled, including firmware & software versioning, physical/cybersecurity compliance, and obsolescence management. … Deployment & Support: Ensure smooth integration and ongoing support of digital services within field operations. Incident Management & Troubleshooting: Serve as the Level-3/4 escalation point for digital service-related issues, collaborating with IT and engineering teams for resolution. Performance Monitoring & Reporting: Establish and track KPIs for digital More ❯

You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co … partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. … MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership More ❯

You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co … partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. … MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership More ❯

and maintenance of the cloud platform (Azure/GCP), ensuring the infrastructure securely and efficiently deploys our banking applications. Establish robust monitoring, alerting and incident management processes to uphold SLAs and SLOs, proactively identifying and resolving potential issues. Team Management & Development Lead, mentor and grow a high … and other technology functions to define platform requirements and deliver mission-critical functionality. Communicate platform updates to executive leadership and other stakeholders. Cost & Vendor Management Optimize cloud resource usage and negotiate vendor relationships to maintain a cost-effective yet robust infrastructure. Personal Attributes & Experience Proven track record of designing More ❯