451 to 475 of 1,569 Incident Management Jobs in the UK

The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software Development … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

year, all of this is delivered via enterprise-grade infrastructure with state-of-the-art data security and ability to handle large scale complex processes. Key Responsibilities Information Security Management: Lead the implementation and management of the company’s Information Security Management System (ISMS) in line with ISO 27001 standards. Migrate the company from ISO … in place for AWS-hosted applications and services, including S3, EC2, Route53, EBS, RDS, and EKS, as well as Microsoft Azure and Office 365. Conduct regular security assessments, vulnerability management, and penetration testing to identify and mitigate risks. Security in Development Pipeline: Collaborate closely with Engineering and Product teams to integrate security into the development lifecycle using techniques such … as STRIDE threat modeling and security testing (SCA and SAST) in CI/CD pipelines. Promote secure-by-design principles and best practices within the company culture. Risk Management: Facilitate risk workshops and document information security risks and treatments using tools like Eramba GRC. Monitor the threat landscape and perform regular risk assessments to ensure appropriate controls are in More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers … shell scripting) Knowledge of typical enterprise use cases for Container technologies Knowledge of datacenter infrastructure products, and experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network More ❯

team. Foster a culture of ownership, collaboration, and continuous learning. Manage team performance, set clear goals, and conduct regular performance reviews. Define and implement reliability standards. Develop and improve incident management processes in alignment with engineering support, ensuring effective resolution and root cause analysis. Drive proactive monitoring, alerting, and automation to minimize downtime and improve system reliability. Lead … efforts to eliminate single points of failure. Collaborate with DevOps practice to ensure best practices to accelerate delivery. Drive post-incident reviews and implement preventative measures. Skills And Experience At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. … at least one programming or scripting language (e.g., Python, Go, Bash). Deep understanding of networking, databases, and distributed systems. Strong communication, collaboration, and problem-solving skills. Experience with incident response, on-call rotations, and post-mortem processes Life At WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help More ❯

resolution in accordance with the agreed SLA's. Skills and Abilities Technical Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps Use of an enterprise image management/packaging tool such as SCCM or similar. Windows 10/11 Active Directory administrative tasks, printer/print server management, mailbox & user account creation etc. Experience of … deploying/supporting a Windows deployment to an install base of over 5000 devices Use of incident management/helpdesk tools (ie SNOW) to log and update calls related to deployment Non-Technical Must be a self-starter and adaptable/flexible with ability to cope with surges in demand or last minute changes in deployment Must be More ❯

opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within Asset Management and Wealth, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable … of GIT, BitBucket, Jenkins, SONAR, Maven, CI/CD tools, Linux and Solaris, relational SQL and non-SQL DB technologies, streaming system – Kafka, Load balancing, IP, DNS, Experience with incident management, release management, RCA/Postmortem best practices. Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals. Excellent communication skills … and effectively prioritize in a highly dynamic work environment that includes globally positioned teams. Preferred qualifications, capabilities, and skills Exposure to dockers and other container technologies Knowledge of Asset management concepts. Monitoring & Management of Plant Capacity & Reporting Experience of Low Latency Environments and their tuning Fix connectivity and exchange protocols Possess Bachelor's or Master`s Degree in More ❯

benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance … ensure efficient and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence More ❯

that the appropriate corrective action is implemented to restore service. The role requires travel to meet face to face with the customer and their subject matter experts. Client relationship, management, and communication with customers to ensure that services delivered meets or exceeds the standards required as specified within the service contract. Leading rapid and effective responses to major incidents … including escalation, communication, resolution, closure, and post incident analysis. Work with Service Desk to identify and drive the resolution of problems throughout the business with a view to reducing the number of incidents, providing an improved service to the customer. Continuously looking to enhance the service levels being delivered - involving both customer and inTEC initiatives to improve customer satisfaction … interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and root cause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven More ❯

features. The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

and uptime. Perform system installations, configurations, and upgrades, adhering to best practices. Respond promptly to incidents, resolving issues within defined SLAs. Implement and manage system security measures, including patch management and vulnerability assessments. Collaborate with cross-functional teams to support infrastructure projects and deployments. Develop and maintain scripts to automate routine tasks and improve system efficiency. Document system configurations … certifications (e.g., RHCSA, RHCE) are highly desirable. Strong knowledge of Linux system administration, networking, and security. Proficiency in scripting languages such as Bash, Python, or Perl. Familiarity with configuration management tools (e.g., Ansible, Puppet). Excellent communication and teamwork skills. Ability to work under pressure and manage multiple priorities. Must be a UK sole national . Must be willing … challenges. Preferred Skills : Experience with virtualization technologies (e.g., VMware, KVM). Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Understanding of ITIL processes and incident management. Benefits : Competitive salary and 35% shift allowance . Opportunities for professional development and certification. Comprehensive health and wellness benefits. Collaborative and inclusive work environment. More ❯

effectively. Maintain documentation, registers, and CMDB artifacts to a high standard. Promote a culture of openness, transparency, and teamwork. Participate in knowledge sharing activities. Foster continuous improvement. Participate in incident management activities. Ensure device compliance with policies and standards such as ISO27001. Manage access controls and user/device lifecycle management. Perform other related activities as required. Who … applications even if you don't meet every criterion: Knowledge of Google Workspace and Microsoft 365 administration. Experience managing users and access in IAM platforms. Knowledge of Mobile Device Management platforms like Jamf and Intune. Proficiency with Windows, MacOS, iOS, and Android. Ability to troubleshoot issues with EDR, web proxy, and network tools. Understanding of TCP/IP networking More ❯

time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. … Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other More ❯

and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer … support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls More ❯

AMS practice, Eviden provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. The latter typically require the design and documentation of a solution and proposal before the development work … collaborating with others to deliver complex features Undertake quality assurance and code reviews to ensure adherence to best practices and provide constructive feedback to other developers. Participate in release management Person Specification Skills we can’t do without: Solid programming experience in C#/.NET. Strong knowledge of using frameworks such as .NET Core Good knowledge in working with … who have: Preferably worked within multidisciplinary teams in an Agile and DevOps environment Experience of delivering in a Government Digital Service (GDS) environment Recent experience using Project/Issue management tooling (Jira or similar) Familiarity with Continuous Integration pipelines (ideally with Azure DevOps, Jenkins or similar) Awareness of Continuous Delivery Used cloud & API services to deliver applications Problem-solving More ❯

day pipeline operations, deployment optimizations and legacy systems/technical debt activities Collaborate with Senior Engineers to improve delivery automation and enhance DevEx and self-servicing Aligns to effective incident response processes, helping with root cause analysis and problem resolution during incident management sessions Take ownership and pride in the work you deliver, ensure what is delivered … with problem-solving capabilities, able to debug pipelines, resolve issues and assist with improvements in our platforms/tools and CI/CD processes Strong Infrastructure automation and configuration management principles, assisting in Terraform and Ansible infrastructure provisioning and maintenance Deployments and release supportability, ensuring smooth processes and investigate and troubleshoot issues when they arise Basic Kubernetes (K8S) exposure More ❯

collaborate with Service Delivery Managers to ensure SLA compliance, build dedicated support teams, and oversee onboarding processes. The TSM will participate in a Duty Manager rota and handle P1 incident roles. This is a full-time, permanent role, potentially home-based in the UK/Ireland or within our Limerick Shared Service Centre. Candidates from European time zones may … also be considered. Responsibilities include: Supporting SDMs in managing support services per SLA Participating in Service Review Meetings Performing incident management, including P1 incidents Managing RCAs and preventative actions Building support teams with Technical Resource Managers Planning customer onboarding with GS & PS Supporting technical resolution and escalation Implementing service improvements and process enhancements Staying updated on current technologies More ❯

in GCP Familiarity with Azure DevOps Pipelines is a plus. Experience with multi-cloud and hybrid cloud environments. Experience with Elastic (or OpenSearch) and Grafana Knowledge of ServiceNOWfor change management and incident management. Familiarity with observability tools and practices for 24x7x365 monitoring and alerting. Identity and Access Management experience is a plus for this role LI RB1 … digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries. Equal Opportunity Employer: Bentley is an equal opportunity More ❯

opportunities for improved service, efficiency, security, and resiliency. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and … About you: Minimum of 5+ years’ experience in a Network Specialist capacity. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Proven ability to self-manage and balance assigned work meeting deliverables as scheduled. Solid knowledge and experience in deploying … Aruba wireless systems and ClearPass. Experience in automation and scripting. Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies. Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.). Experience with implementing and leveraging automation in the delivery of system administration responsibilities. Solid knowledge of network protocols More ❯

will work closely with cross-functional teams, lead client initiatives, and manage service quality, ensuring contracted commitments and service levels are met. What will the role involve? Strategic Client Management – Build strong, trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage. Project Leadership – Oversee end-to … with a deep understanding of industry regulations, customer needs, and business processes. Proven track record in managing complex projects, from initial requirement gathering through to successful delivery, including risk management and stakeholder engagement. Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals. Strong relationship management experience, able to navigate challenging situations to … build trust and credibility Solid understanding of ITIL processes, incident management, and service-level agreements, with a focus on operational consistency. Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective solutions. High level of proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client More ❯

success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, meeting contracted commitments and service levels. What will the role involve? Strategic Client Management – Build strong, trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage. Project Leadership – Oversee end-to … sector, with a deep understanding of industry regulations, customer needs, and business processes. Proven track record in managing complex projects, from initial requirement gathering to successful delivery, including risk management and stakeholder engagement. Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals. Strong relationship management experience, able to navigate challenging situations to … build trust and credibility. Solid understanding of ITIL processes, incident management, and service-level agreements, focusing on operational consistency. Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective solutions. High level of proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client satisfaction. Strong More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯

awareness of ticket priorities, SLAs, and customer requirements Deliver market-leading customer service that exceeds demanding SLAs, escalating appropriately Document all customer contact and ticket progression professionally on the incident management system for cross-team collaboration and consistent customer experience Replicate customer issues when appropriate for deeper understanding Support junior team members to develop diagnostic skills and system … maintain good customer relationships through conference calls, independently when appropriate Provide lead application support for Gresham products as a Subject Matter Expert Liaise with senior members of Development, Product Management, and Professional Services to drive product improvements Work during UK office hours and US office hours (2pm to 10:30pm UK time) on a one-week-in-five shift More ❯