IT Service Delivery Manager (FTC)
- Location
- Greater London, England, United Kingdom
correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce … lifecycle/depot, major incident management and consultancy; run monthly service reviews and hold partners to SLA. Resolver-group coordination: Coordinate across Technology business (M365, identity, ServiceNow), our Business IT (transitional infra/EUC) and application/network/3PL vendors under a clear RACI. ServiceNow continuity: Ensure our workflows ...