Sr. AI Customer Success Manager
- Location
- Manchester, England, United Kingdom
technical issues or data anomalies. Playbook Development: Document successful implementation patterns to scale best practices across the CS organization. New Product Launch and Customer Onboarding Customer Onboarding: Monitor PS-led implementation projects for AI-powered products across the region as go-live milestones approach. Support CSMs and customers through technical … onboarding processes to minimize friction points at this critical stage. Customer Enablement: Post Go-Live, design and deliver end-user training, tactical playbooks, customer office hours, and workflow integration sessions for regional CS teams and end-users. Phase Handoff to CS: Consume handoff briefs to understand customer nuances, edge cases ...