2nd line Service Desk Shift Manager
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- Solihull, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £38000 - £40000/annum + 20% Shift Allowance (£48,000 OTE)
issues. Communicating with customers and attending remote meetings when required. Coaching, mentoring, and developing team members through regular feedback and performance reviews. Supporting recruitment, onboarding, and ongoing staff development. Driving service improvements, processes, and best practices across the team. Maintaining high levels of customer satisfaction and service delivery. Creating ...