ITSM Operations Lead
- Hiring Organisation
- RS Group
- Location
- North Northamptonshire, United Kingdom
- Employment Type
- Full Time
organisation, ensuring consistent, high-quality support for business-critical systems. The role will assist in managing Incident including Major Incidents, Problem, Change, and Request Management processes, and act as a subject matter expert for operational service delivery. What You Will Be Doing Support and champion ITIL processes across Incident … Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3 incidents, driving timely service restoration and stakeholder communication. Lead problem management activities, including root cause analysis, action tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change governance and communication ...