used to support both the internal user based (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector Organisation and … Institutions). You will own the administration, support and management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic PerformanceManagementMore ❯
Outsourced Professional Administration Limited (OPAL)
implement any corrective actions to ensure continuous improvement. To contribute to the operation of the Project team, supporting the continuous development and improvement project management processes. Ensure all mandatory documentation is filed and retained in accordance with established methodology standards. Support and work in accordance with OPAL’s ISO27001 … and Consumer Duty policies and procedures To support and undertake any other Project Management activities as required. Communication Ensure that regular, appropriate and consistent communication takes place within the IT department and across other departments within the business Ensure that all relevant knowledge regarding new projects and CR’s … working as a Project Manager within a software delivery environment Operational Excellence – Works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within Project Team. People – Demonstrates integrity, respect, teaming, leadership and management of handling of all Project and More ❯
Outsourced Professional Administration Limited (OPAL)
implement any corrective actions to ensure continuous improvement. To contribute to the operation of the Project team, supporting the continuous development and improvement project management processes. Ensure all mandatory documentation is filed and retained in accordance with established methodology standards. Support and work in accordance with OPAL’s ISO27001 … and Consumer Duty policies and procedures To support and undertake any other Project Management activities as required. Communication Ensure that regular, appropriate and consistent communication takes place within the IT department and across other departments within the business Ensure that all relevant knowledge regarding new projects and CR’s … working as a Project Manager within a software delivery environment Operational Excellence – Works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within Project Team. People – Demonstrates integrity, respect, teaming, leadership and management of handling of all Project and More ❯
maximize their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process. Your Day-to-Day Will Involve: Project Management : Own and … to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly. Coordination : Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed. Qualifications … We’re Looking For: Certification in Project Management is a plus Foreign languages are a plus (incl. Chinese) Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery Customer Onboarding - Strong understanding of customer onboarding processes and best practices More ❯
london, south east england, United Kingdom Hybrid / WFH Options
MarTrust
maximize their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process. Your Day-to-Day Will Involve: Project Management : Own and … to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly. Coordination : Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed. Qualifications … We’re Looking For: Certification in Project Management is a plus Foreign languages are a plus (incl. Chinese) Project Management - 3+ years of experience in project management roles, with a track record of successful project delivery Customer Onboarding - Strong understanding of customer onboarding processes and best practices More ❯
operation. In order to measure progress against its objectives, the team is looking to recruit a Revenue Operations Analyst to produce insights on the performance of the Revenue Team. In this role you will be part of a team supporting the delivery of quota with deep focus on pipeline … management, forecasting, performancemanagement, budget planning and workforce planning for our sales teams. This person will report to the Director of Revenue Operations and will be responsible for identifying key performance trends whilst helping execute wider Revenue Operations priorities. You are passionate about performance and … Sales Leadership. This will involve analysis of the Sales Pipeline, Activity and Capacity inspection and analysis of historical run rates as well as dissecting performance of teams and Individual Contributors on the likelihood of them achieving their goals. The process will involve using a range of existing GTM tech More ❯
Performance Analytics Manager Central London - Hybrid (4-5 days in office) £50,000 - £60,000 Please note that this role does not offer sponsorship now or in the future. A major player in the rail sector is looking for a proactive Performance Manager to lead their Data Analytics … Team within the wider Performance division. This is a unique opportunity to work with 10+ years of train operational data and help create a holistic, data-driven performance strategy across the business. What's the role? The Performance division covers Delay Attribution, Data Analytics, and Strategy. You … complex operational datasets into clear, actionable intelligence using Excel and Power BI Collaborating closely with the Delay Attribution and Strategy Teams to drive continuous performance improvements across the business Designing and implementing solutions to automate reporting processes and reduce manual workload Providing hands-on analytical support for urgent and More ❯
Performance Analytics Manager Central London - Hybrid (4-5 days in office) £50,000 - £60,000 Please note that this role does not offer sponsorship now or in the future. A major player in the rail sector is looking for a proactive Performance Manager to lead their Data Analytics … Team within the wider Performance division. This is a unique opportunity to work with 10+ years of train operational data and help create a holistic, data-driven performance strategy across the business. What's the role? The Performance division covers Delay Attribution, Data Analytics, and Strategy. You … complex operational datasets into clear, actionable intelligence using Excel and Power BI Collaborating closely with the Delay Attribution and Strategy Teams to drive continuous performance improvements across the business Designing and implementing solutions to automate reporting processes and reduce manual workload Providing hands-on analytical support for urgent and More ❯
Accredited Advanced Driving Course will be advantageous First Aid Course 2-3 years relevant experience in the field of protection/VIP Security Key Performance Areas To transport VIP's to official engagements when representing the City to ensure VIP's are safe whilst performing their duties. Compiling and … City. SALARY Basic Salary: R p.a Principal Facility Officer Requirements Relevant tertiary qualification, preferably a National Diploma in Horticulture or related qualifications in facilities management 5-8 years' relevant experience Computer Literacy Valid code B/EB drivers Licence Physically Fit Be prepared to work weekends and public holidays … No criminal record Key Performance Areas Coordinate the management of staff, facilities, events, projects, and programs. Develop and implement work schedules, procedures, and methods to ensure smooth day-to-day operations. Monitor and evaluate subordinate performance, ensuring effective facility and asset management. Facilitate communication with internal and More ❯
the Organization digital transformation journey. As a leader of the value realization office that is responsible for 4 key service lines (namely Software asset management, Supplier performancemanagement, Data excellence office and Value delivery office), it's imperative to deliver outcomes that are measured through OKR'S … in managing strategic and operational suppliers/partners (Global, regional, local). Proven track record in managing and delivering value through visionary software asset management strategy and execution. Proven track record in driving and delivering 360 degree value to enterprise - Technology Metrics, Business metrics, NPS, XLA etc. Proven track … in implementing the data and analytics capabilities to deliver value/insights. Proven track record in senior stakeholder management. Master's degree in engineering, management, and related field preferred, or equivalent experience. Preferably proven consulting experience in the Consumer Products Good Industry. What will be your key responsibilities? Work More ❯
accelerating the organization's digital transformation journey. As a leader of the value realization office responsible for four key service lines (namely Software Asset Management, Supplier PerformanceManagement, Data Excellence Office, and Value Delivery Office), it is imperative to deliver outcomes that are measured through OKRs and … managing strategic and operational suppliers/partners (Global, regional, local). Proven track record in managing and delivering value through a visionary software asset management strategy and execution. Proven track record in driving and delivering 360-degree value to the enterprise - Technology Metrics, Business metrics, NPS, XLA, etc. Proven … record in implementing data and analytics capabilities to deliver value/insights. Proven track record in senior stakeholder management. Master's degree in engineering, management, or related field preferred, or equivalent experience. Preferably proven consulting experience in the Consumer Products Goods Industry. What will be your key responsibilities? Work More ❯
accelerating the organization's digital transformation journey. As a leader of the value realization office responsible for four key service lines (namely Software Asset Management, Supplier PerformanceManagement, Data Excellence Office, and Value Delivery Office), it is imperative to deliver outcomes that are measured through OKRs and … managing strategic and operational suppliers/partners (Global, regional, local). Proven track record in managing and delivering value through a visionary software asset management strategy and execution. Proven track record in driving and delivering 360-degree value to the enterprise - Technology Metrics, Business metrics, NPS, XLA, etc. Proven … record in implementing data and analytics capabilities to deliver value/insights. Proven track record in senior stakeholder management. Master's degree in engineering, management, or related field preferred, or equivalent experience. Preferably proven consulting experience in the Consumer Products Goods Industry. What will be your key responsibilities? Work More ❯
product teams, and wider data science groups-to build and maintain robust, high-quality reporting and MI/BI frameworks. Key Responsibilities Team Leadership & Management Lead and manage the Data Analytics team, ensuring effective performancemanagement, coaching, and regular performance reviews. Run daily stand-ups using … maintenance of clear documentation, including data asset cataloguing, process definitions, and communication protocols. Work closely with data engineers and product teams to deliver high-performance data products and maintain product oversight. Engage with wider data science and analytics teams to ensure alignment and integration of analytical solutions across the … and engineering best practices. Track record of leading data-driven transformation and delivering actionable insights to senior stakeholders. Skills & Competencies Strong leadership and team management skills, with a focus on agile methodologies. Excellent communication and presentation skills, with the ability to translate complex data insights into strategic business recommendations. More ❯
increase efficiency and ensure better service to the customers. They operate as a senior internal consultant responsible for delivering a full spectrum of project management services. They provide effective collaboration, facilitation, and coaching skills supporting the agile development process and delivery. PRIMARY DUTIES AND RESPONSIBILITIES: Experience in portfolio management … the strategic direction of the M&A (and divestiture) portfolio. Engages with Business, IT Functional and IT Domain leads in IT Strategy and Portfolio Management to develop, introduce, maintain, and M&A playbook/processes and procedures. Provides insight, direction, and support based on portfolio analysis. Drive change management … M&A processes. Work with business leaders and executive leadership to oversee the portfolio of M&A projects, ensuring effective prioritization, resource allocation, risk management, and value realization. Understands and is effectively able to define, implement, and adjust resource demand planning and capacity modeling for the M&A portfolio. More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN, HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets … their role. You will need to train them, inspire them, motivate them, and support them. As Service Desk Team Leader , your role will include management of a primary UK Service Desk including a close working relationship with End User and offshore teams. Key Responsibilities and Tasks Key responsibilities in … this role will include but are not restricted to the following: PerformanceManagement, Skill Development & Coaching - management of day to day team performance identifying and delivering individual development requirements; pre-planning training based on identified 'weak' areas and future products and services Relationship Management - establish More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Newcastle University
of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing ITIL best practices, and ensuring the smooth running of … This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service … Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions or retirements as required. Change Management: Ensure that all changes to IT services and systems are reviewed to minimise the impact to our users. Service Improvement: Continuously More ❯
Projects Manager is a senior member of staff within the Primary Care Lincolnshire Integrated Care System who will play an active role in the management and delivery of digital projects in support of the Integrated Care System business and service objectives. Main duties of the job The role will … have responsibilities for:- The procurement, development and implementation of computing and telecommunication services End-to-end project management The negotiation of contracts and in certain instances the management of contract performance Ensuring that organisational change drives ICT requirements About us Lincoln Hospital is a thriving university city … equivalent or equivalent professional qualification. A good general standard of academic achievement PRINCE2 Foundation or equivalent experience Evidence of ongoing personal and senior level management development Desirable Membership of appropriate professional organisation Evidence of postgraduate advancement Previous Experience Essential Demonstrable track record of achievement and excellence as a project More ❯
predictive reporting that create business value. Team Growth: Contribute to the growth of the data engineering team through recruitment and mentoring, focusing on expansion. Performance Monitoring: Optimize pipelines and data processing for performance and efficiency. PerformanceManagement: Identify infrastructure improvements, establish monitoring/logging solutions for … better visibility and management. Project Scoping and Management: Define project scopes and timelines in collaboration with partners and leads. Data Governance: Collaborate on improving and enforcing Data Governance policies. Code Management: Develop, deploy, and manage code artifacts responsibly. Documentation Management: Maintain comprehensive documentation across the data platform. … data lakehouse architecture is essential. Strong problem-solving skills for complex data challenges. Background in data analytics, transformation, and modeling. Knowledge of Master Data Management principles is essential. Passion for working with data; industry exposure is not required. Familiarity with Power BI is desirable but not essential. Ability to More ❯
Transportation Line Haul to ensure promises to the customers are being maintained. Key job responsibilities: Track existing metrics to detect & remove defects Line haul performancemanagement (e.g. on-time truck performance) Continuous Improvement Management Coach, educate and facilitate the growth relationship between Amazon and our dedicated … transport partners. Support Contract management and contract compliance for partners Q4 planning and execution (Amazon Peak) Support the Operations Planning (OP) Process: goal settings Prepare and participate in recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans) Maintain and improve communication, process and Fulfillment … for making data-driven decisions which will have a direct impact on customer experience. You will require Transportation experience and experience in either Transport Management, Planning, Compliance, or Performance. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain More ❯
as well as handling migrations and system upgrades, ensuring seamless delivery, high standards of quality, and alignment with customer expectations. Collaborate with the Project Management Office (PMO) and internal teams to allocate resources effectively, ensuring high-quality project execution for SaaS implementations. Guide and manage partner resources on projects … ensuring adherence to performance standards and operational excellence. Customer Engagement & Risk Management Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly. Foster proactive customer engagement strategies to enhance client satisfaction and build strong references. Team Leadership & Talent Development Lead a team … needs, make informed hiring decisions, and provide mentorship, support, and career development for team members while managing their professional growth across the region. Financial & PerformanceManagement Drive financial performance by overseeing revenue planning, optimizing cost structures, and ensuring efficient backlog execution. Monitor and report on key performanceMore ❯
as well as handling migrations and system upgrades, ensuring seamless delivery, high standards of quality, and alignment with customer expectations. Collaborate with the Project Management Office (PMO) and internal teams to allocate resources effectively, ensuring high-quality project execution for SaaS implementations. Guide and manage partner resources on projects … ensuring adherence to performance standards and operational excellence. Customer Engagement & Risk Management Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly. Foster proactive customer engagement strategies to enhance client satisfaction and build strong references. Team Leadership & Talent Development Lead a team … needs, make informed hiring decisions, and provide mentorship, support, and career development for team members while managing their professional growth across the region. Financial & PerformanceManagement Drive financial performance by overseeing revenue planning, optimizing cost structures, and ensuring efficient backlog execution. Monitor and report on key performanceMore ❯
ll act as an escalation point for your area of specialism, undertaking complex faults and escalations, and liaise with technical pre-sales consultants, project management teams, 3rd Line Engineers, and Service Desk Engineers on a regular basis in pursuit of successful delivery. What You'll Need: Technical Skills: Microsoft … Services: Proficiency in Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Administration and Management: Experience with Microsoft 365 administration, including user and license management, security and compliance, and service health monitoring. Troubleshooting: Strong troubleshooting skills to resolve complex technical issues related to Microsoft … PowerShell to streamline operations and improve efficiency. Networking: Understanding of networking concepts and protocols, including DNS, TCP/IP, VPN, and firewalls. Monitoring and PerformanceManagement: Ability to monitor and maintain the health and performance of the Microsoft 365 environment using tools like Azure Monitor. Soft Skills More ❯
with clear demonstration of progressive achievement and growth. Three to five years of leadership responsibility leading small to midsize teams and influencing senior-level management and key stakeholders. Hands-on experience in ERP applications such as Workday and Netsuite. Demonstrate design & integration of ERP workflows for employee management, compensation cycle, performancemanagement, budgeting, accounting, expense management, contract approvals, etc. Solid understanding of development technologies/tools such as databases, API integrations, test automation frameworks, data analytics, ETL transformation across different data sets. Deep understanding and experience implementing security and compliance requirements/controls. Strong … scalability. Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team. Rich medical, dental, and vision coverage. Generous retirement contributions More ❯
Job summary Lead the optimization of our NLP pipelines for clinical text processing, balancing performance, cost, and accuracy in a healthcare setting Integrating NLP pipelines with structured databases like OMOP and other SQL databases Pioneer the future of clinical AI by developing and implementing novel LLM-based solutions for … a team of NLP engineers while fostering a culture of innovation and clinical impact Leading the development of evaluation frameworks to assess NLP model performance in clinical settings. Presenting complex NLP solutions and their impact on clinical care to various stakeholders, from technical teams to hospital leadership. Working within … teams, data scientists, and infrastructure teams to ensure successful deployment of NLP products - including LLM systems, RAG pipelines, and autonomous clinical agents. Provide detailed performance metrics and analysis of NLP systems, including model accuracy, latency, and clinical impact metrics to the Head of AI/ML on a weekly More ❯
customer service by establishing a robust communication framework with our clients. Our organisational structure is designed to facilitate integrated solutions, managed through proven project management methodologies. PURPOSE OF ROLE Software Engineering Manager We are seeking a highly skilled and motivated Software Engineering Manager to lead and inspire our team … continuous improvement. o Duty of care: Ensure the well-being, safety, and support of their team members, including holidays and return to work. o PerformanceManagement: Conduct regular performance evaluations, provide constructive feedback, and identify growth opportunities for team members. Technology Manager o Innovation: Stay current with … resources, and produce a compelling narrative. o Development Network Manager: Overseeing and maintaining the software development systems to ensure they operate efficiently and securely. Management team o Collaboration: Work closely with Systems Engineering, Electronics Engineering, Software Engineering, and Programme Management teams to identify requirements and deliver exceptional user More ❯