Key Account Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA s. In addition, the Key Account Manager will develop multiple strategic relationships within the customer base As Key Account Manager you will provide customers with a range of dynamic solutions More ❯
LTV) with dashboards (HighLevel + GA4). Proactively spot growth plays, upsell add-ons, and de-risk churn; run QBRs with clean before/after data. Keep scope/SLA healthy; manage dependencies and handoffs with sales, dev, and creative. Maintain simple documentation: diagrams, prompts, playbooks, and Loom walkthroughs. Must-have qualifications Current Google Ads or Meta Certification (required to More ❯
Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client … attitude. Ability to take a methodical approach to service issues. Demonstrated initiative and a proactive mindset. Aptitude for collaborative work with others. Ability to work under pressure to meet SLA's and remain calm in stressful situations. We offer: Work from home contract but alternatively, you can also work from our offices (London, Manchester, Milton Keynes, Glasgow or Edinburgh). More ❯
of all controls equipment as per company policy, for all sites visited under a serviceagreement Responsible for attending callouts and breakdowns as and when required, according to company SLA's Provide daily updates to line manager Complete site reports for each visit performed, detailing work carried out and recommendations Responsible for building and maintaining strong client relations Carry out More ❯
Employment Type: Permanent
Salary: £47000 - £55000/annum + car allowance £6825 + superb bene
of all controls equipment as per company policy, for all sites visited under a serviceagreement Responsible for attending callouts and breakdowns as and when required, according to company SLA's Provide daily updates to line manager Complete site reports for each visit performed, detailing work carried out and recommendations Responsible for building and maintaining strong client relations Carry out More ❯
Employment Type: Permanent
Salary: £53000 - £55000/annum + car allowance £6825 + superb bene
individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯
individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯
Employment Type: Permanent
Salary: £30000 - £32000/annum car , training, pension
account of patient safety, efficiency, cost, performance and response/fix times; Carry out repairs in accordance with the manufacturer's specifications and within the agreed ServiceLevel Agreements (SLA's); Carry out Planned Preventative Maintenance (PPM's) according to the agreed programme and PPM schedules; Carry out acceptance testing and commissioning of new, loan and trail equipment as per More ❯
of all controls equipment as per company policy, for all sites visited under a serviceagreement Responsible for attending callouts and breakdowns as and when required, according to company SLA's Provide daily updates to line manager Complete site reports for each visit performed, detailing work carried out and recommendations Responsible for building and maintaining strong client relations Carry out More ❯
corrective actions to ensure minimal disruption to the operation Develop and maintain up time on automation equipment, maintain to the daily, weekly and monthly schedules FLASH report managed within SLA What you need to succeed at GXO: City & Guilds/NVQ Level 3 mechanical engineering & 18th Edition Electrical Previous experience within a similar environment, working with warehouse automation solutions including More ❯
solutions engineering, our legal partners and others who will take part in your deal cycles. You will have a deep understanding of each team's partnership expectations and servicelevelagreement Have built 4X your monthly quota target of net new logo pipeline. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product More ❯
and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience click apply for full job details More ❯
the CEO £20m turnover business, expected to double to £40m, with 146% growth in the last 2 years Suitable for a senior Operations Manager with experience in field operations, SLA management, and mobilisation Requires some engineering background or technical understanding, especially related to electrical, software, or hardware interfacing Salary: £75,000 - £85,000 plus car or allowance; over More ❯
PPE requirements. Supervise and Monitor Subcontractors. Keep computer based PPM systems up to date. Operate Permit To Work System where needed. Follow compliance in accordance with KPI's and SLA's. Requirements: Former experience in a Building Services Critical environment, Data Centre specifically. City & Guilds qualification Level 3 Electrical or Mechanical/Electrical Apprentice Experience. Multi Skilled Experience with Mechanical More ❯
PPE requirements. Supervise and Monitor Subcontractors. Keep computer based PPM systems up to date. Operate Permit To Work System where needed. Follow compliance in accordance with KPI's and SLA's. Requirements: Former experience in a Building Services Critical environment, Data Centre specifically. City & Guilds qualification Level 3 Electrical or Mechanical/Electrical Apprentice Experience. Multi Skilled Experience with Mechanical More ❯
following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA s. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
THE CHANNEL RECRUITER LTD
following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯
service improvement process Support all Global SOC operations and initiative Monitor, detect, and respond to global cybersecurity intrusions Document progress throughout the incident response life-cycle Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs Responsible More ❯
cases to Salesforce Support & other third-party application support team, providing clear requirements & test criteria to confirm resolution & coordinating activity through to the deployment of respective solutions with partner SLA's. Manage and own the DevOps process ensuring support & guidance available for other team members where appropriate Develop a strong understanding of the business, its products, and operational processes to More ❯
and technical roadmaps PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯
profile events/meetings Team Building - Promote and deliver team collaboration whilst maintaining team morale, whilst identifying opportunities for team training Reporting - Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for the client Documentation - Drive the creation and enhancement of all site documentation including Standard Operating Procedures (SOPs) and Risk Assessments More ❯
latest information. Chase subcontractors for ETA's and updates Raise purchase orders upon request Work with Mangers & Clients within your area Follow escalation process ensuring jobs are completed with SLA Salary to be confirmed at interview. This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think More ❯
Surrey, Reigate, United Kingdom Hybrid / WFH Options
Langley James IT Recruitment
abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯
Isleworth, London, United Kingdom Hybrid / WFH Options
G.R.E. Recruitment Limited
and will be working your way towards becoming a confident Recruitment Business Partner in the future in the Tech and Cyber industry. Some of your tasks will include: Ensure SLA timeframes are met when responding to queries in the Early careers mailbox. Plan and run assessment centres and all logistics involved (room bookings, timetable management, pre-event invites and communications More ❯