376 to 400 of 507 SLA Jobs in the UK

historical metrics, visualization, and self-service administrative capabilities Strengthen operational processes and workflows across release management, incident response, remediation, exchange notification handling, and SLA enforcement Contribute to the stability and evolution of the global market data plant across both low-latency and non-latency-sensitive environments What You Bring Experience ...

time, teams on the standard platform), reliability (SLO attainment, time to restore, recurrence, DR validated), security (audit findings and time to close, remediation within SLA, controls automatically enforced), cost (unit cost per service, forecast accuracy, savings without regression) and people (engagement, voluntary attrition, internal promotion, succession coverage). Information ...

Practice and the standards that bind every Data Product: metadata and data contract specifications, output port and schema design, data product versioning, DQ requirements, SLA and SLO declarations, and semantic layer conventions Champion data quality, lineage, observability and governance, ensuring checks, SLAs and alerting are expressed as code and monitored ...

Practice and the standards that bind every Data Product: metadata and data contract specifications, output port and schema design, data product versioning, DQ requirements, SLA and SLO declarations, and semantic layer conventions Champion data quality, lineage, observability and governance, ensuring checks, SLAs and alerting are expressed as code and monitored ...

Corporate Development and Capacity Planning to ensure deals move swiftly and accurately. The role centers on designing commitment structures, payment terms, capacity guarantees and SLA arrangements, chasing approvals, translating terms into billing, and coaching Account Executives to #J-18808-Ljbffr ...

routing, and security-focused environments with hands-on experience on firewalls and VPN/virtual networks. This role includes operational shifts and KPI/SLA adherence. #J-18808-Ljbffr ...

Computacenter AG & Co. oHG in Hatfield is seeking a Technical Services Supervisor to lead a busy team and ensure customer commitments, SLA targets and quality standards are consistently achieved. You will coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues, while remaining hands ...

directly with Anna, the CTO, to architect end-to-end solutions, deploy production ML, and ship multi-tenant authentication, observability, and benchmarking to meet SLA requirements. #J-18808-Ljbffr ...

functional teams and drive rapid resolutions. You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a #J-18808-Ljbffr ...

tooling the New Business and Success teams rely on daily. Automate the manual steps in the sales and onboarding pipeline — lead routing, pipeline reporting, SLA alerts, member/introducer onboarding. Turn ARR, pipeline and deposit-conversion data into dashboards leadership can act on without asking ...

appropriateEstablish and track success metrics (e.g., precision/false positive rate, coverage, latency, time-to-detect/time-to-respond, alert volume, reliability/SLA) and drive continuous improvementDrive launch readiness: documentation, training, operational handoffs, and feedback loops with the SOCRequired Qualifications, Capabilities, and Skills: Product management experience delivering security ...

tooling, and internal workflows to increase engineering velocity Monitor system health and capacity, proactively identifying limitations and alerting on potential production issues to uphold SLA commitments Embed security-first principles into infrastructure architecture, automation design, and day-to-day operations Design and maintain systems for operational administration, backup, disaster recovery ...

engineering excellence. What you would do: Lead daily support engineering operations Own the end-to-end support engineering function, including queue management, triage, SLA adherence, and escalation paths across time zones. Partner closely with Engineering, Solution Architecture, and Customer Success to drive resolution on complex technical escalations — especially for enterprise ...

forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off Ensure that systems and platforms continue to meet business SLA's, performance goals & Vodafone security guidelines. Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability Establish yourself ...

Maintain a supplier tiering model based on criticality and run the periodic re-assessment cycle for tiered suppliers: certification expiry, subprocessor changes, breach notifications, SLA performance. Maintain the supplier and outsourcing registers, including preparation for the FCA's material third party register under PS26/2 (rules in force ...

Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams … operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong ...

tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability and confidence Ensure all tickets meet SLA/KPI targets and quality standards Collaborate with customers, providing clear and professional communication Maintain accurate documentation, notes, and time tracking Support the Service Desk … adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success looks like Consistently high-quality support delivered within SLA Strong relationships with customers and internal teams A well-supported, continuously improving Service Desk Proactive contributions to team development and service excellence Benefits Private health ...

resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‐critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence ...

resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management … hundred retail users, ensuring fast, empathetic resolution for POS, connectivity and peripheral issues without on-site presence in every location. 5. Service Governance & Reporting SLA & experience reporting: Track SLA/KPI performance, aged tickets, repeat incidents, CSAT and readiness actions; produce clear management dashboards. Continual improvement: Drive ITIL-aligned continual ...

other members of the DevOps infrastructure and application team to develop the CLOUD hosted solution alongside Engineering, Software and support teams to specific contract SLA and assurance requirements. This will also include secondary platform development and integration for threat protection and vulnerability scanning tools throughout the infrastructure and the management ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

standards and coverage expectations; ensure QA leads translate these into domain-level test strategies Drive defect governance at programme level — internal and client-facing SLA compliance Represent quality and risk in senior leadership, architecture, and product forums AI-Driven Tooling & Automation Directly manage a team of engineers building and maintaining ...

quality standards and coverage expectations; ensure QA leads translate these into domain-level test strategiesDrive defect governance at programme level — internal and client-facing SLA complianceRepresent quality and risk in senior leadership, architecture, and product forumsAI-Driven Tooling & AutomationDirectly manage a team of engineers building and maintaining bespoke automation tooling ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...