426 to 450 of 522 SLA Jobs in the UK

and internationally when required for customers. Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA). Competencies Bilingual English/Spanish Required. Strong problem solving skills Detail Oriented Negotiation skills Able to multitask and work well under strict deadlines and fast paced environment Skilled at More ❯

Event Management requirements when required Support the Incident Manager role for all major Incidents impacting the allocated customer base Demonstrate a strong sense of urgency in meeting customer needs SLA Management Liaise with Sword operational support to ensure SLA objectives are achieved ITIL focused Previous experience in an admin and/or people management environment, where co-ordination and prioritisation More ❯

primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high … new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLAs and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries are resolved and the customers are updated Support the Operational Huddle led by the appropriate More ❯

agreements and contractual service level agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯

up, on operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met. Proactively drives offshoring and nearshoring transition activities for own customers. Ensures that customer documentation such as OPM and control framework is always up to date. Approves … actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps. Has a good understanding of the customer contract, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed in a timely manner with PO coverage to ensure a prompt payment from the customer. Resolve any More ❯

2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively More ❯

and learning-oriented culture. Operational Management Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket backlog. Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications. Analyse incident trends and drive root cause analysis and long-term … Network Operations or Technical Support team in a 24/7 environment. Strong technical background in networking, infrastructure operations, or cloud services. Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols. Demonstrated ability to lead, develop, and retain engineering talent. Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools. Excellent communication, time management, and More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

Who are we? Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft. Global Mission Statement: From the side project of an entrepreneurial university More ❯

Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯

IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates. Maintain good relationships with clients according to their Service Level Agreement (SLA). Update time and notes on internal CRM system. Skills, Knowledge & Expertise 3+ years of experience in a customer service/call centre role. desirable experience Ability to effectively communicate More ❯

year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key More ❯

across our 3 Brands: HOKA, UGG and Teva. You will assist with processing manual refunds and creating site credits, while ensuring all are handled within the Service Level Agreement (SLA) timeframes. You will also process order cancellations requested by the warehouses and create dispute documents in order to defend chargebacks. Your Impact: Process manual refunds when required; set up site More ❯

alignment with SLAs Act as the primary escalation point for technical and service-related issues, driving resolution across Support, Product, and Engineering teams Deliver and maintain monthly performance and SLA reports with data-driven insights to support QBRs and strategic customer conversations Proactively identify service trends, analyze root causes, and implement preventative solutions to reduce support incidents and customer friction … SaaS, hospitality tech, or enterprise integration environments Strong understanding of APIs, system integrations, and troubleshooting techniques with the ability to interpret payloads, response codes, and logs Demonstrated experience in SLA monitoring and reporting, with a consistent track record of meeting or exceeding performance benchmarks Proficiency in analytics and reporting tools such as Looker, Google Sheets, Jira, and Intercom/zendesk More ❯

you will ensure that customers receive the best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage … and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets. Ensuring tickets are managed within defined SLA s and preventing a breach of those. Communicating and documenting new processes relevant to incident management. Creation of customer request RFO (Reason for Outage) documents and Major Incident Reports. Communicating … thinking approach. Confident with the ability to interact with members of all support teams including team leaders, managers and directors. An eye for detail, preventing any tickets from breaching SLA s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of technology. Excellent time management/ More ❯

you will ensure that customers receive the best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage … and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets. Ensuring tickets are managed within defined SLA's and preventing a breach of those. Communicating and documenting new processes relevant to incident management. Creation of customer request RFO (Reason for Outage) documents and Major Incident Reports. Communicating … thinking approach. Confident with the ability to interact with members of all support teams including team leaders, managers and directors. An eye for detail, preventing any tickets from breaching SLA's and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of technology. Excellent time management/ More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯