the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll More ❯
users and creators. You will manage product feedback, bugs, abuse reports, and other data to improve user experience. You will handle vendor performance, staffing, SLA adherence, quality, and operational metrics, and develop strategic projects related to global vendor operations. This role may involve exposure to graphic or offensive content during More ❯
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the More ❯
experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Falcon Smart IT (FalconSmartIT)
experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯
to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE More ❯
contribute ideas to optimise process efficiency across Remediation team and wider Operational teams to be part of our constant progression to excellence Adhere to SLA and KPI's in relation to Remediation team and escalate where required to the Team Lead Take ownership of your personal development Contribute to an More ❯
and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our More ❯
Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities. Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements. Identify and develop new business opportunities through networking, cold calling, and other lead generation techniques More ❯
Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities. Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements. Identify and develop new business opportunities through networking, cold calling, and other lead generation techniques More ❯
Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities. Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements. Identify and develop new business opportunities through networking, cold calling, and other lead generation techniques More ❯
Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities. Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements. Identify and develop new business opportunities through networking, cold calling, and other lead generation techniques More ❯
Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities. Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements. Identify and develop new business opportunities through networking, cold calling, and other lead generation techniques More ❯
Sandwich, Kent, South East, United Kingdom Hybrid / WFH Options
CYBERFORT LIMITED
as suspected account compromise, unusual online activity, or potential malware infections. Ensure the effective logging, categorisation, prioritisation and escalation of all service requests within SLA Support the Service Desk Team to ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Ensure that all More ❯
contract, this should be around 3 months About the role: What you'll be doing: Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams Act as More ❯
reported to the Account Delivery Team via the bespoke online reporting tool. Divert reactive emergency calls from the stores as part of an agreed SLA with the client Manage your van stock inventory and report all stock used via the bespoke reporting tool Visiting retail properties to carry out repairs More ❯
to changing business needs and follow management requests. Manage ticket queues and own assigned tickets. Contact users to schedule appointments, update tickets, and ensure SLA compliance. Prepare IT equipment for new starters and leavers, and install equipment at desks. Serve as the first point of contact and escalation for technical More ❯
are imposed Ensure that the site meets statutory compliance regulations Carrying out regular reporting (at the request of the General Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations Participate in the Health and Safety Policy of the company and More ❯
the firm's network infrastructure Maintain network hardware in an operational condition as mandated by internal and external SLAs Remediate incidents within defined ServiceLevelAgreement guidelines Monitor internal and external compliance within the Firm's information security policies and procedures as described in ISMS: identify non-compliant practices and More ❯
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
Yorkshire, Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
North West, Manchester, United Kingdom Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
Midlands, Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯